Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this so easy to use. My cooker is redundant”

Helpful Report

Posted 3 years ago

Hi Maggsmac, Thanks for your 5 star review about your Tower Air Fryer. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Love my Tower Air Fryer 7 litre & only had for a week and hardly used my oven. Easy to use, clean especially if you use a silicone mould. I’ve cooked so far Jacket potatoes which were soo crispy but soft, baby new potatoes, Roast potatoes, chicken breast, whole extra large chicken, omelettes, arancini balls, mushrooms, peppers, asparagus, salmon & that’s not all. Highly recommend.”

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Posted 3 years ago

Hi Thanks for your wonderful comments about your Tower Air Fryer. The meals you have cooked all sound delicious. Many thanks for recommending Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Hopefully first one was a bad production model returned to shop of purchase as unit (Model No. T17038) manual 5 in 1 11lt as packed in after just 5 uses. Have purchased second unit hopefully will be better.”

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Posted 3 years ago

“Dual basket- cook unevenly- significant difference between the two. No audible beep when timer finishes. Generally disappointing.”

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Posted 3 years ago

“The instructions for use are extremely basic and we think a more comprehensive booklet should be included with the purchase with some recipes/suggestions within. We are slowly getting to try different things but it is on a trial and error basis”

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Posted 3 years ago

“I am very happy with my 4L Tower Air Fryer, apart from one negative. A grill pan is provided, which comes with 4 tiny black rubber protectors for each corner to avoid the fryer getting scratched. These protectors come off very easily, which I wasn't aware of, so when you wash the grill pan, you need to remove them beforehand or they will disappear down the plug hole. Such a silly design I thought, I have to take them off before washing then put them back on after. I have to make sure I put them in a safe place when I do take them off, have already lost one down the plug hole so now have only 3. It's an inconvenience as far as I am concerned. Why would you design it this way?”

Helpful Report

Posted 3 years ago

Hi Steph, Thanks for taking the time to leave your comments about your Tower Air Fryer. Here at Tower we love hearing from our customers as to how we can further improve our products. Rest assured your suggestions have been forwarded to our Product Development Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Got an air fryer for a Christmas present. Delighted with the product”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star review. We were delighted to read about receiving your Tower Air Fryer as a Christmas Gift. Rest assured should you have any enquiries our Customer Services Team are readily available to assist. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It must have arrived early hours of Saturday morning, left out in rain, no plastic covering or address on box..How Evri knew where to deliver ??? Scratches over top of air fryer.. No maximum fill lines in baskets.. Only basic hard to understand instructions... No recipe booklet.. First time used last night and using 'smart finish'....didn't work... Couldn't get both baskets to work at the same time.....gave up after an hour....not happy. Company I bought from won't let me return it.....(health and hygiene)!! Not happy at all...”

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Posted 3 years ago

“Tower Steam Iron T22021 Nice iron but because I have arthritis in my hands I find it awkward to grip due to the position of the steam burst button”

Helpful Report

Posted 3 years ago

HI Thanks for taking the time to leave you review about your Tower Steam Iron. We were sorry to read about your circumstances about the Steam Burst Button. Rest assured our Customer Services Team are always available should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Hello. I've recently bought the twin draw 9 L air fryer.. my friend told me to get it across the road he's explained how to use it and it's brilliant I should have got 1 years ago.. I can see cutting my bills down the food is more healthier and it cooked a less time.. my friend MustGo. Love to experiment and cook a lot of different things in his.. I bought my daughter one last year and she swears by it they are very good at cooking for chickens in them and she said it's cut the Bills right down... 10/10. Thanks MustGo I took me around in getting one🫠✌️”

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Posted 3 years ago

Hello Susan, Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are certainly very popular and we appreciate your valuable order as well as your friends kind recommendation for our product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I got the tower 2 draw 9lt a week ago 6/1/23... I got the imfo from YouTube. On how to actually use it because I found the instructions a little bit complicated. I am no stranger with air fryers.. but not a double one. I've never cooked a piece of beef in my other air fryer.... but I did the other day. In the 9lt. I YouTube it to get the information on cooking a jont of Beef.🥩 I will honestly say it was the nicest piece of beef🥩 I have eating in a lot of years it was nice and juicy and succulent.. preheat first and then cook for 27 minutes... it all depends on the size of the joint I suppose ! I've definitely give this Tower 9lt. 10 out of 10.. 👍.. I'm pleased I listen to my elder sister to go out and buy One a bigger one.. Thanks Jeana 😊. MustGo”

Helpful Report

Posted 3 years ago

Hi Jeana, It was great reading about the delicious joint of beef you recently cooked in your Tower Air Fryer - sounds mouth watering !!! Thanks for choosing Tower for your purchase and indeed your 5 star comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I normally do not do reviews so me just writing this means I rate your customer service dept as GREAT”

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Posted 3 years ago

Hello, Thanks for taking the time to leave your review. Reviews are important to Tower as they ensure we can always strive to improve our products and services. It was lovely to read you feel our Customer Services Team are great !!! Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I've received my tower airfryer today not used as yet but a friend as one n recommended me this model well packed book with it also I will let you know when used but think I'm going be very happy with this model thank you with quick delivery”

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Posted 3 years ago

Hi It was lovely to read your 5 star comments about the delivery experience of your Tower Air Fryer. Our courier partners work extremely hard to ensure our customers parcels are received on time and safely. Should you have any enquiries about the use of your Air Fryer please do get in touch with our Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Was provided the answer to my question promoted”

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Posted 3 years ago

Hi I was pleased to read your 5 star review about how our Customer Services Team here at Tower helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After first use one of the silicone lugs on the rack fell off, poor design, really should do better. Otherwise works as described.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. I was sorry to learn of this issue. Rest assured your enquiry has been passed across to our Product development Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant Iron heats up so quick and glides through the ironing”

Helpful Report

Posted 3 years ago

Hello Thanks for your 5 star comments about your Tower Iron. Your comments and indeed your valuable order are greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Recently my Tower Fryer malfunctioned and as I had registered for the 3 year guarantee I contacted your Customer Services. Kelly one of your agents contacted me and has since solved the problem….,..She was ever so helpful and as a result I now await my replacement. Many thanks to Kelly for all her help.”

Helpful Report

Posted 3 years ago

Hello Sheila, It was great to read how Kelly from our Customer Services Team helped with your recent enquiry. Here at Tower we always place the customer at the heart of everything we do and I was delighted Kelly was helpful with your enquiry. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I really loved it but unfortunately it's stoped working iv tried to phone and carnt get through can u help”

Helpful Report

Posted 3 years ago

Hi Michele Thanks for getting in touch. I was sorry to read about the issue with your product. I have arranged for one of our Customer Services Team to contact you in a bid to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Really happy with my new air fryer only used a couple of times but the time i have saved and no doute power too”

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Posted 3 years ago

Hi Andrew, We were are delighted to read your 5 star review about how happy you were with your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“I didn’t get a recipe book with my Tower 5 in 1 Air Fryer. So I contacted Tower for one. Nicole at Tower, sent me a copy. How nice is that ! Great service from Tower !”

Helpful Report

Posted 3 years ago

Hi Jill, Thanks for your 5 star review. Whilst I was sorry to learn of the missing Recipe Book, I was delighted to read that Nicole had helped with your enquiry. Take care Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews