Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality. Well packed and great finish. Extended 3 year free warranty says a lot about faith in Towers product. Have yet to try although layout and displays look pretty intuitive.”

Helpful Report

Posted 3 years ago

HI Thanks for your comprehensive review about your new Tower product. Rest assured should you have any enquiries about your product our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I received a Tower Air Fryer as a Christmas gift and went online to register it for the extended warranty. Unfortunately it was over 28 days from when it was purchased to when I tried to register it. I contacted Tower and received a quick reply from Sam advising me that, as the product was a gift, that she would register it for the extended warranty. Excellent service”

Helpful Report

Posted 3 years ago

Hello Derek, Thanks for your wonderful words about Sam from our Customer Services Team here at Tower. Sam s our Customer Services Supervisor and when it comes to looking after our customers always sets the standards and leads by example. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“So good, so fast and awesomely crispy. Love it.”

Helpful Report

Posted 3 years ago

Hi Hayley Thanks for taking the time to leave your kind words about your Tower product. We were delighted to read about the positive results you are seeing. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Upgraded our small older airfryer to this and I should have done this sooner! It’s amazing! It’s the best thing I’ve bought and haven’t used my oven since! We are a family of 4 and I do everything in it! This is as good if not better as other well known brands! Highly recommend! Also glad I bought the biggest one with dual draws as works better for us!! I just need a few more trays!”

Tower 5 star review on 13th January 2023

Helpful Report

Posted 3 years ago

Hi Simone, It was wonderful to read your comments about your Tower Air Fryer. Thanks for considering Tower for your purchase - its greatly appreciated by all of us. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“NOT impressed! Never received my order & the delivery was NOT attempted 3x as advertised after contacting Tower via email! was told my item was out of stock!? how can it be out of stock when it was being delivered to me !?”

Helpful Report

Posted 3 years ago

“Parcel has gone missing, been told a replacement is being sent out as soon as stock arrives”

Helpful Report

Posted 3 years ago

Hi Gemma Thanks for your 5 star review I was sorry to learn about your delivery going astray - rest assured we will be addressing your enquiry with our courier partners. One of our Customer Services Team is contacting you very soon regarding the return to stock of your product. It only leaves me to apologise for any inconvenience. Keith - Group Customer Services Manager

Posted 3 years ago

“I’m so happy with my tower express pro So easy to use a lovely size and easy to clean”

Helpful Report

Posted 3 years ago

Hello Robb, We were pleased to read you love your Tower Express Pro Air Fryer. We hope you enjoy making loads of delicious meals in it. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant so far ! I'm still learning how to use it but thinking of purchasing an air fryer cook book too! It made jacket potatoes lovely and crispy and cooked a lasagne in it and bacon . Even warmed up some mince pies over Christmas without them drying up . So far so good!”

Helpful Report

Posted 3 years ago

Hi It was wonderful to read about the mouth watering meals you've made in your Tower Air Fryer. Our Air Fryers are so versatile. Thanks for choosing Tower - should you have any enquiries in the future please do get in touch with our Customer Services Team who'll be happy to help. Keith - Group Customer Services Manager

Posted 3 years ago

“we had an issue with the booklet that came with the fryer. Our dogs decided to rip it up. We contacted customer services and was replied too by Megan who instantly sent an electronic copy. We then asked if there was a recipe book for our air fryer and again this was sent elctronicly by Megan. Thank you very much.”

Helpful Report

Posted 3 years ago

Hi George, I was sorry to read that your dogs had taken an interest in your Tower Air Fryer Instruction Manual !! Megan from our Customer Services Team was delighted to help with your enquiry. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Great purchase we are both happy with it although the wife was very sceptical about me buying it great piece of kit 👍👍👍”

Helpful Report

Posted 3 years ago

Hi Bob, Thanks for your kind words and indeed for choosing Tower for your valuable purchase. I think we all share your wife's scepticism when we choose to purchase something new but I was delighted to read she is now a convert to Air Fryers. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just a heads up for the fantastic Customer Service at Tower. Ordered a Tower Pressure Cooker and had been really happy with it but it developed a fault. Contacted Customer Service who responded really quickly. Fantastically helpful and no nonsense, no fuss - immediate refund recommended. Top response and one very happy customer. Thank you Tower (Liberty)”

Helpful Report

Posted 3 years ago

Hi CMJW Thanks for your kind words about how Liberty from our Customer Services Team helped with your recent enquiry. Liberty is one of the many stars we have here at Tower and was delighted to read your review. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I am very unhappy and totally disappointed with my recent purchases from Tower and their customer service is not good either :-(. First Tower Air Fryer purchased 15th Nov, had to be returned to the retailer as the manual timer did not work. Second Tower Air Fryer arrived today, and guess what, this one will have to go back also!!!!!! I opened the box to discover the plug is broken/smashed with the fuse bit lying loose in the box. I am waiting for CS to get back to me?????????”

Helpful Report

Posted 3 years ago

Hello Sottie Thanks for taking the time to leave your comments about the delivery experience of your Air Fryers. I was sorry to learn of the condition upon arrival of your parcels - rest assured I will be addressing your enquiry with our courier partners. I was however disappointed to read your comments about our Customer Services Team. Upon contacting our Customer Services Team we do confirm the timings of when you can expect a response from us as well as making a polite request not to send duplicate messages as this only hinders our ability to resolve your enquiry in the shortest possible time. I can confirm we have safely received all 4 of your messages sent within a 24 hour period and have responded to your message within the original timescale quoted. It only leaves me to apologise once again for your poor delivery experience. Keith - Group Customer Services Manager

Posted 3 years ago

“Needed new sealing ring for old pressure cooker, was sorted expertly & new one was despatched, great service”

Helpful Report

Posted 3 years ago

Hi Brian, It was great to read that your recent contact with our Customer Services Team here at Tower was handled quickly and efficiently. As always should you have any further enquiries our Customer Services Team would be delighted to hear from you. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“My new air fryer replaced a well worn one. It's more efficient and cooks faster than the old one. I would definitely recommend this model supplied by a maker who is well trusted.”

Helpful Report

Posted 3 years ago

Hello Shelagh, What a wonderful review to read. Your comments and indeed your kind recommendation were greatly appreciated by everyone her at Tower HQ. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I bought it for my daughter as she needed a larger fryer as she couldn't afford the higher priced models, This was a similar spec to the one she liked. So I got this, she loves it. Great features, cooks perfectly.”

Helpful Report

Posted 3 years ago

Hello Antony, Thanks for leaving your 5 star review about your daughters Air Fryer. We were all delighted to read your daughter loves her new model - we love our Air Fryers too !!! Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely carving knife good quality for price”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star review for your Tower Carving Knife. We hope you visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I needed information regarding the tower 10-1 and Sophie replied quickly after investigating my query. Amazing service from Sophie.”

Helpful Report

Posted 3 years ago

Hello, I was delighted to read your kind words about how Sophie looked after you and your enquiry so well. Here at Tower we love hearing from our customers as they are at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Don't know if I am qualified to do a review as you used a sub standard delivery company EVRI and it never arrived . Complaints to yourselves with "will get back to you in 48 hours " has come to nothing and contacting EVRI comical.”

Helpful Report

Posted 3 years ago

“T17038 bought manual because used to setting timer had an air fryer 12 years! Use rotisserie regular perfect results every time! Very happy with my purchase thank you”

Helpful Report

Posted 3 years ago

Hello Chris, Thanks to you for your kind words and your very valuable purchase which was greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Just used my airfryer for the first time. So easy to use and my meal cooked to perfection in 10 minutes. I love it!!!”

Helpful Report

Posted 3 years ago

Hi Val, Thanks for your 5 star comments about using your Tower Air Fryer for the first time. Our Air Fryers are so easy to use and cook delicious meals. Take care Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews