Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant piece if equipment, we use it every day, it cooks everything just as we like them and saves us money as well.”

Helpful Report

Posted 3 years ago

Hi Robert, It was lovely to read your 5 star review about your Tower Air Fryer. Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service department (Harpeet) was excellent when I made several enquiries about my new air fryer.”

Helpful Report

Posted 3 years ago

Hi Thanks so much for your kind words about Harpreet helped with your recent enquiry. Harpreet is one of the many stars we have within our Customer Services Team here at Tower and loves nothing more than helping our customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely fantastic Air Fryer once you get to know what everything does its great to use .We had it come today 7/1/2023 but its a great bit of kit especially when you can have the choice of 2 different foods at different temperatures or not.”

Helpful Report

Posted 3 years ago

Hello Colin, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Had my air fryer for a year and it was amazing and I loved it! It has now decided to have a mechanical fault and won’t work. Because I didn’t register for the 3 year warranty I now can’t get a new one and customer service weren’t very helpful?”

Helpful Report

Posted 3 years ago

Hi Thanks for your review. I was disappointed to read your comments regarding your recent contact with Tower Customer Services. Having reviewed our communications with you we requested further information in a bid to assist with your enquiry - as of today we have no record of any further information being provided from you. It only leaves me to apologise for any inconvenience you may feel has been caused. Keith - Group Customer Services Manager

Posted 3 years ago

“After much deliberation we purchased the Tower Air Fryer, we kick ourselves for not listening to friends and buying one sooner. One of the best kitchen appliances we have bought, we like the compactness, ease of use, efficiency. In particular we like the rack system rather than a basket, its so easy to clean and the food we’ve cooked has been amazing. Everything from full roast chicken dinner, full English breakfast, salmon, spring rolls, sausage rolls, pastries and cakes. We’ve had it less than 2 weeks. We’re more than satisfied with this product.”

Helpful Report

Posted 3 years ago

Hi Sara, It was great to read that you've taken the steps to purchase an Air Fryer from Tower. Here at Tower we love hearing from our customers about their products and the benefits they see. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ike My Fryer was purchased in November As my Christmas gift am I able to Apply for 3Yr warranty. Have tried email as advised by telephone but not Accepted”

Helpful Report

Posted 3 years ago

Hi Ike, Thanks for your review about the warranty of your Air Fryer. I was sorry to learn of the difficulties in registering your product. To resolve your enquiry one of our Customer Services Team have contacted you with guidance to assist with resolving your request. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love my new Air Fryer . It’s quicker and more cost effective than the oven and the food tastes crispier and is much healthier . I’m in love ❤️ ( I also don’t get out much 😂 )”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Here at Tower we love our Air Fryers too. Should you have any enquiries please do get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Would have been good to have received it, looks like it's been stolen from the courier company you use, Evri. I suggest you look at their trust Pilot reviews, absolutely terrible. I will not be using Tower as long as they use Evri to deliver ( or not in this and may cases) the goods.”

Helpful Report

Posted 3 years ago

“Hi not received airfryer yet as it got dispatched on 14th evir had it at depot on 16th never arrived .contacted tower customer service great reply replacement sent so waiting to receive the arfryer .thank you sandie Willis”

Helpful Report

Posted 3 years ago

Hi Sandie, Thanks for getting in touch regarding the delivery of your Air Fryer. I was sorry to learn about the delays you have encountered. On the rare occasion when things don't go to plan our Customer Services Team always endeavour to resolve our customers enquiry quickly. I was pleased to learn our Customer Services Team had taken swift action It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“It’s reet dead good av dun all sorts in it sorted wish a wood a got one earlier”

Helpful Report

Posted 3 years ago

Hi Frank, Thanks for your comments about your Tower Air Fryer. We believe our Air Fryers are 'reet dead good' also. We hope you enjoy those delicious meals. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely love my new air fryer....had a small tower before this one .....this is fantastic”

Helpful Report

Posted 3 years ago

Hi It was great to see how your new Tower Air Fryer makes a lovely addition to your kitchen. Thanks for being such a loyal customer of Tower and returning to us for your purchase. Best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Brought today very good”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable order and for being a great customer of Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent company to deal with. I have Tower saucepan set for years and so pleased with them. Looking forward to same from my new air fryer.”

Helpful Report

Posted 3 years ago

Hi Maura, Thanks for your 5 star review. It was wonderful to read that as a longstanding and loyal customer you returned to Tower for the purchase of your Air Fryer. This is greatly appreciate by all of us here at Tower HQ. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Sophie was very helpful in sorting out a replacement part from steam cleaner. It arrived very quickly. Thank you”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your kind words about how Sophie helped with your recent enquiry. Sophie was delighted to read your review. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant price and the best one I found to all I need with lots of room”

Helpful Report

Posted 3 years ago

Hi Thanks for sending across the photograph of your Tower Air Fryer in action. It was great to read how your Air Fryer meets your requirements. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“I’m converted! I absolutely love my Vortex 4 litre Digital Air Fryer!! Easy to use easy to clean and perfect cooking so far!! Only down side is I’ve lost one of the plate black feet!! Can I get a replacement?”

Helpful Report

Posted 3 years ago

Hi Toni, Thanks for your 5 star review about your Air Fryer - we were all delighted to read that you've become a covert - we love our Air Fryers too !!! I've asked one of my Customer Services Team to look at the issue of the missing grill plate feet and we will be contact with you within the next 7 days. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“We have been unable to use our Tower 5 litre Tower Air Fryer, Digital Model Vortx T17089 (we think) because there was no handbook or recipe /guide included. The handbook provided was for a different model”

Helpful Report

Posted 3 years ago

“I love my Tower 5 in 1 . But like so many newbies, had no idea how to cook anything in it. No recipe book included to help either. So I contacted Tower, and a very nice lady, Nicole, replied to my email that day. She sent me an attachment for a recipe book, but not having a printer, I asked if she would post me a copy. The reply was, of course ! Will be with you in 5 to 7 days. Thank you Tower for your help. Great customer service !”

Helpful Report

Posted 3 years ago

Hello Jill, Thanks for taking the time to leave your comments about how Nicole helped with your recent enquiry. I was pleased to read Nicole has arranged to send the required information to help with using your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Abysmal customer service when returning a product. I would recommend that NO-ONE buy from this company. Shocking. They don't answer your calls and they ignore your emails. Eventually they sent me a returns label but the courier company (Yodel) were refusing to carry the item because it was "too big". Possibly the worst company I have ever dealt with.”

Helpful Report

Posted 3 years ago

Hi Frank, I was sorry to read your comments regarding Tower and the experience of returning your parcel to us. Here at Tower we value our customers feedback. I'm sure you will appreciate that due to the phenomenal interest in our energy saving products such as Air Fryers our Customer Services Team have been inundated with customer enquiries. Our Customer Services Team are working very hard to respond to our customers emails and whilst we took slightly longer than normal to respond to your message we did not ignore it as you mention. I was pleased to understand that the returns label that was issued was used to return your product and one of my Customer Services Team will be contacting your very soon to conclude your enquiry. It only leaves me to sincerely apologise for any inconvenience you feel may have been caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought an Aquajet plus carpet washer just before Christmas and have used it for the first time today. It was incredibly easy to assemble and to use. I cannot believe how efficient it is - my living room carpet, which gets a lot of wear, looks almost brand new. Absolutely brilliant! I will certainly be looking at other Tower floor care products when needed.”

Helpful Report

Posted 3 years ago

Hi Ann, Thanks for your wonderful comments about your Aquajet Carpet Cleaner. Thanks for choosing Tower for your valuable purchase and we hope to see you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews