Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks great and stylish. Bumper amount of fittings”

Helpful Report

Posted 3 years ago

Hello Thanks for your 5 star review about your Tower product. We hope you visit our Tower website again very soon Keith - Group Customer Services Manager

Posted 3 years ago

“I enjoy my new tower oven it works really well it's nice to taste the food without the oil that it normally takes to cook it in well done enjoying it a lot”

Helpful Report

Posted 3 years ago

HI Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read your comments and want to thank you for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have a tower express 5 in 1 air fryer. The timer dial had become free so I could no longer rotate using the dial. I got in touch with Tower as I couldn't find any replacement online. Due to writing to them on boxing day, I didn't hear back until the new year, but Laura was brilliant, she asked for my details and a replacement was sent by post. The new model is slightly different in fitting but I can rotate the timer no w and use my airfryer. Which I do love and highly recommend.”

Helpful Report

Posted 3 years ago

Hi Sam, Thanks for your wonderful comments about how Tower Customer Services and in particular Laura helped with your recent enquiry. The Christmas and New Year period is always a busy time for us here at Tower and I was sorry that we took slightly longer than usual to get to your enquiry. I have passed your comments across to Laura and she was delighted. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I broke the timer knob on my air fryer and emailed customer service asking for help. Megan came back to me and sent a new knob and supplied video on how to attach it. Great prompt service”

Helpful Report

Posted 3 years ago

Hi Jane, It was great to read your comments about how Megan helped with your recent enquiry. Megan works in our Customer Services Team here at Tower and loves helping our wonderful customers with their enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted customer services awhile back for a link to a tower cookbook, it was so easy and a great link, but I lost my link so I contacted customer services again a couple of days ago for the same link and my reply was from Lucy who gave me the same link to the cook book just like that, honestly so efficient, give that Lady a bunch of flowers.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your kind words about how Lucy from our Customer Services Team helped with your recent enquiry. Lucy is one of the many superstars we have within our Customer Services Team and we have shared your lovely review with both Lucy and the wider Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent sophie was really helpful”

Helpful Report

Posted 3 years ago

Hi Kim, Thanks for your 5 star review about Sophie from our Customer Services Team. When it comes to looking after our customer we think Sophie is excellent too !! With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought 22 Dec not yet received due to EVRI service”

Helpful Report

Posted 3 years ago

“I've still not received my air fryer that I ordered and paid for in December 19th. It was a Christmas present for my son and partner. Very disappointing.”

Helpful Report

Posted 3 years ago

“Sadly I can’t write a review as my air fryer has still not turned up. Contacted Customer Service however still no further forward. Highly unlikely I will use Tower again.”

Helpful Report

Posted 3 years ago

“Great kitchen appliance and great with windows and lights as you don't need to keep opening drawers as much as if you would without windows.”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Thanks for your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for your purchase - its greatly appreciate by all of us here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Product is good and customer service wonderful”

Helpful Report

Posted 3 years ago

Hi Chowdhury, Thanks for taking the time to leave your comments about Tower. Here at Tower we always endeavour to provide a blend of quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought a Tower Air fryer to replace one with a basket. Not bad as its larger which is what we wanted but the racks are fiddly and the supplied tool to extract the racks isn't great, you need to pull the racks forward then use oven gloves. Shame you can't simply extract them using the handle but if you do that the handle, racks and food go everywhere! Bad design”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about your Tower Air Fryer. Here at Tower we love hearing our customers feedback and suggestions as to how our products can be developed and improved. Should you have any further enquires our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I haven't received my Parcel, which I ordered on the 19th of December. I've also emailed, multiple time, with only one response.”

Helpful Report

Posted 3 years ago

“Just purchased Tower Empire range......including The dinner service , Toaster, Kettle and other items in the range..... we love the design and quality ! Very happy customer...”

Helpful Report

Posted 3 years ago

Hello Mr Merchant, Thanks for sending across your photograph with the Tower Empire Range products. The team here at Tower were delighted to see how these products have made a great addition to your kitchen. We really appreciate being such a great customer of ours. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“My Kitchen Bin Broke under guaranty, I sent proof of purchase by E-mail. A new replacement Bin was sent. I would by Tower again because of their after sales care.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about how our Customer Services Team assisted with your kitchen bin. Here at Tower we appreciate when things don't go to plan and we also endeavour to resolve our customers enquiries. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Silicon foot on plate came off so lost, like to have been ingested as not present at washing up. Tower customer services hopeless, told to go to ebay when challenged go to retailers. If a toddler ate it, fortunately none present possible serious issue. They don't understand health and safety, it's a faulty design and ought to be product recall.”

Helpful Report

Posted 3 years ago

“This air dryer is brilliant plug in and go 👍 it's that simple my kids now help cook tea 👍 it's powerful and compact but large enough for a family THANK YOU TOWER X”

Helpful Report

Posted 3 years ago

Hi Joanne Thanks for your 5 star review about your Tower Air Fryer. Your order was greatly appreciated by everyone here at Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“Love it love it roast potatoes cooked lovely 😍”

Helpful Report

Posted 3 years ago

Hi Marie, Thanks for sending across you photograph of your Tower Air Fryer in action. I do hope the roast potatoes tasted as good as they looked. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the Tower 5in1 11ltr air fryer in november.little or no instructions to help navigate the machine. Didn't realise the timer switch was not working, as I was nervous using it at first, until I DID realise the timer knob was not working after some burnt food!! Contacted retailer where I purchased they were unable to offer me a replacement model so gave me a full refund. Tower customer service said they could not offer a discount voucher for me to use and buy another ..... Thought it was the least they could have done, but obviously NOT! Am looking to replace air fryer as I did find it very good even thought the timer did not work.”

Helpful Report

Posted 3 years ago

Hi Thanks for your comments about your Tower Air Fryer. I was disappointed to read your comments. Your Air Fryer was purchased via a 3rd Party Retailer and in the rare event of a fault we direct our customers back to the retailer where the product was purchase in line with the terms of the warranty. I was sorry that at the time of your enquiry we did not have any live discount codes available. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent product Perfect for my mum and her dog. ( medium chicken cooked perfectly ) She is super pleased with size and easy to use too.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your mum's Tower Air Fryer. It was great to read how pleased your mum was with the purchase which is appreciated by everyone here at Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews