Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the things I have cooked so far have been well cooked.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. It was great to read the initial results have been positive. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“What a game changer , absolutely delighted with this product. Can't do everything but what it does is excellent. Chips fries nuggets all the kids quick meals sorted. Still learning but very happy 😊”

Helpful Report

Posted 3 years ago

Hi John, Thanks for taking the time to leave your kind words about how you are using your Tower Air Fryer. Your order was greatly appreciated by everyone here at Tower HQ. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Really good and well made fryer 9ltr vortex fryer, arrived yesterday and used it last night. Very happy. Cooks so well. Shame I purchased from amazon at £10 more, didnt know i could purchase direct, nevertheless a great air fryer. Now have 3 years cover and a free cook book. All done online. Thanks Tower very pleased with my fryer”

Helpful Report

Posted 3 years ago

Hi James, Thanks for your valuable order for your Tower Air Fryer. We hope you visit our Tower Website very soon to see our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Was a surprise Christmas gift from my children and I absolutely love it have used it every day and cooked every thing from ready meals to a pork loin joint have only used my electric oven twice since Christmas and my gas hob just a handful of times so I have got to be saving money on my gas/electric. Only down side is I can't find were to buy accessories for my 7.6 litre dual basket air fryer if you could point me in the right direction I would be extremely grateful”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments regarding your Tower Air Fryer. I was delighted to read about the energy savings you are making by using your product. From reviewing previous communications I can see you enquired about accessories recently and one of the Customer Services Team have responded. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“My air fryer became faulty and I put in a claim under the guarantee. Customer services dealt with my claim quickly and replied instantly to any emails I sent. I would highly recommend both the product and the way the claim was dealt with.”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about the way our Customer Services Team here at Tower handled your recent warranty claim. At Tower we appreciate that on rare occasions things don't go to plan and when presented with these occasions its our aim to resolve our customer enquiries as smoothly as possible. Thanks again for your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic air fryer. Cooks food great . I buy a bigger chicken and chop legs thighs and wings off for rotisserie. Chicken falls off the bone. Did salmon in it . Cooked to perfection. Highly recommend.”

Helpful Report

Posted 3 years ago

Hello Susan, Thanks for taking the time to leave your comments about the mouth watering meals you've cooked in your Tower Air Fryer. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“the tower worked very well, I got it as a gift from a friend, we really like the product, easy to use !!!”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower product. We were delighted to read how you are liking your product. Rest assured our Customer Services are on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought a new T17038 and was somewhat put out that I had to turn on the rotisserie motor to have light inside the oven - strange. I called to ask if this was as designed and it was (a flaw in my view). The agent I spoke to (Laura) was simply the very best. Not only did she talk me down from my indignant stance, she had experience of my exact model, knew and understood some of the usability issues I'd experience - she'd even recorded a video of her own solution to my problems. Talk about 'Above and Beyond' ! I started the call ready to make a complaint/return my oven and ended it having had a well-informed conversation with a like minded user. If you are lucky enough to get Laura - tap her for all of her knowledge, she really is the font of all ...!”

Helpful Report

Posted 3 years ago

Hi Amanda What wonderful comments to receive about Tower Customer Services and in particular Laura who helped with your recent enquiry. Laura is one of the many experts we have in our Customer Services Team and we are very proud of the commitment the team show each and every day to our customers. Rest assured your kind words have been shared with Laura and the Customer Services Team. With our kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I haven't even plugged it in yet, but I'm writing this review to congratulate Tower on their excellent packaging. No plastic, except recyclable bags, and recycled/recyclable paper and cardboard Which is easy to tear up. When you're my age and disabled, these things are important. Well done Tower!”

Helpful Report

Posted 3 years ago

Hello Jon, What a wonderful review to read about your delivery experience. Here at Tower we always understand the importance of key issues such as protecting the environment. We very much hope you enjoy using your Tower product - rest assured should you have any enquiries moving forward our Customer Services Team are readily available to help. With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought an air fryer after my microwave finally gave up on me and reading and hearing everything about how quick and easy they are. Bought the Tower Vortx at discounted price and very happy with my purchase after only a few days of use”

Helpful Report

Posted 3 years ago

Hi Tim, It was wonderful to read your comments about your new Air Fryer from Tower. Everyone here at Tower was delighted to read your comments as well as appreciating your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great air fryer”

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Posted 3 years ago

Hi Thanks for your review about your Air Fryer. Here at Tower we love our Air Fryers too !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Evri had lost my Tower parcel, so the problem didn't belong to Tower, yet they responded to my emails very quickly, looked into the problem and sent a replacement immediately, which then arrived. Excellent customer service.”

Helpful Report

Posted 3 years ago

Hello Beverley, It was great to read your 5 star comments about how our Customer Services Team helped with your recent enquiry. I can only apologise about your poor delivery experience - rest assured we will address these with our courier partners. Should you have any further enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“Great air fryer and delighted with it. However the lamp went after about 3 weeks. Very disappointed to be told by Tower that it is non replaceable and the oven was replaced under warranty (very quickly). Such a shame about not being able to replace a bulb. Fingers crossed this one does not blow the day after warranty expires!”

Helpful Report

Posted 3 years ago

“My cordless vac brush broke, so I emailed the company explained, what was wrong with it. They ask to send photos of the broken brush which I did. A lovely lady name liberty, Told me they stopped making that model, so they going to send me a different cordless vac. She emailed me saying it will be with me in next 3-5 days. I can't wait to try it out.”

Helpful Report

Posted 3 years ago

Hi Janice, It was great to read how Liberty helped with your recent enquiry with your Cordless Vacuum Cleaner. Here at Tower HQ we are very proud of our Customer Services Team and Liberty is one of the many stars we have !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great service from Laura, helpful and professional. Many thanks 😊”

Helpful Report

Posted 3 years ago

Hi Debbie, Thanks for your 5 star comments about how Laura helped with your recent enquiry Laura was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Only had it one day does everything it says very happy”

Helpful Report

Posted 3 years ago

Hi Catherine, We were all delighted to read your comments about your Tower product. Rest assured that should you have any enquiries moving forward our Customer Services Team are readily available to assist. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Kelly from customer service sorted my disable mother a replacement door for her machine quickly and efficiently. She responded in good time and was super helpful. Think Kelly needs a little more praise as working in customer service can be rough ! Thanks for the help”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about how Kelly helped with your recent enquiry. Here at Tower we are very proud of our Customer Services Team and how they ensure our customers are cared for. Kelly was delighted to read your review. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service, an increasingly rare thing these days. Chloe was pleasant and efficient and apologised for the delay in replying initially but after that was very prompt. Thanks again”

Helpful Report

Posted 3 years ago

Hello Stewart, Thanks for such wonderful words about how Chloe helped with your recent enquiry. Here at Tower Customer Services we always place the customer at the heart of everything we do. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's been over 2 months we have been without a microwave we have sent all relevant documents you required and still waiting for a response I think your after sails as far as warrantee and customer care is non-existent this is our second microwave in 3 years from your company we had similar problems on our first purchase you only have to look back on our dozen and dozens of email to research this we are old age pensioners and cannot afford to keep buying microwave I think the way this as been handle is disgusting and will be leaving these comments on tower reviews warning other potential customers of the problem we have and think twice before purchasing a TOWER PRODUCTS.”

Helpful Report

Posted 3 years ago

Hi Alec, Thanks for leaving your valuable comments about your recent contact with Tower Customer Services. I was sorry to read that your warranty claim wasn't as smooth as you had expected it to be. I have arranged for one of our Customer Services Team to contact you very soon to resolve your enquiry in full. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent piece of cooking equipment. Very happy with my purchase and happy to recommend Tower to friends and family.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star comments about your Tower product. Here at Tower HQ we were all delighted to read your comments and indeed your kind recommendation. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews