Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,793 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Toaster split on side a few weeks after purchase. Tower refuse to accept any liability saying that we must have caused the damage or that it was damaged in transit. It wasn't. Pretty nasty cheap plastic on the product anyway. Buy elsewhere.”

Helpful Report

Posted 7 years ago

Good Morning, Further to your recent correspondence with our support team via email, we are sorry to hear of your dismay relating to your toaster. As stated to you via email, the offer still stands for us to arrange for the toaster to come back to us for Quality Assurance testing should you wish to do so. Kind regards, Tower Customer Care.

Posted 7 years ago

“On my second auto sensor bin now since Oct 15. First one lasted less than a year before lid stopped working. Got that exchanged under warranty from tesco. 2nd one has just went too now so lasted slightly longer. Unfortunately warranty is up so will have to go purchase a separate lid.”

Helpful Report

Posted 7 years ago

“I have recently purchased 2 of your air fryers, I have had several questions so called your customer support helpline, on calling and answered by a lady called Nicole, she has been so helpful and answered everything I needed to know and even recommended some recipes that she uses herself, I have been in retail a long time and Nicole's customer service skills were excellent, friendly, funny but most of all very experienced at what she does, I shall be buying more towerhouseware products and will definitely recommend your company to my wide range of contacts....10/10”

Helpful Report

Posted 7 years ago

“My wife was extremely happy with the rice cooker and would recommend.”

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Posted 7 years ago

“not only good looking item, good working items”

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Posted 7 years ago

“tower set of frying pans I bought these for all my family as they are very good.”

Helpful Report

Posted 7 years ago

“I ordered a blender and a toaster online on the 5th June and was sent a mail it would arrive on the 11th June. Since then each day I receive a text message that my parcel is with my local delivery and delivery will be attempted but yet I have not received my parcel. I called customer service and it seems no one wants to do something about it. I am in need of my parcel now.”

Helpful Report

Posted 7 years ago

Hi, Please can you email us at customerservice@towerhousewares.co.uk quoting your order ID and we will investigate this for you. Please accept our sincerest apologies for any inconvenience. -Tower Housewares

Posted 7 years ago

“The pan set I bought was lovely until I had used the frying pans for a few months and they discoloured. Although they had a 10 year guarantee I was disappointed to be told I heated the pan too much. The saucepans are still as new and I have to say I still love them just hate the frying pans which after 16 months of use are useless now. Time to bin them and buy another brand!”

Helpful Report

Posted 7 years ago

“I purchased several items to finish off my new kitchen and we are delighted with the quality and finish of the products.”

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Posted 7 years ago

“We are very happy with the blender it makes great smoothies and blends vegetables in minutes. Very satisfied with the product.”

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Posted 7 years ago

“There air frier was Easy to set up and is supper easy to use realy quick to clean and makes lovely food the chips from it are fantastic really good price too for this product”

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Posted 7 years ago

“Good products at fair prices”

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Posted 7 years ago

“Very good cooker. It works fast and is big enough for the entire family”

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Posted 7 years ago

“Excellent product would reccomend buying from this purchaser again”

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Posted 7 years ago

“super quality, very pleased will be buying more for my kitchen.”

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Posted 7 years ago

“Website easy to navigate.Knives ordered were excellent.”

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Posted 7 years ago

“Just made contact with customer services via Facebook. Received a quick response, great customer service!”

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Posted 7 years ago

“Very helpful and sorted our problems with no fuss we have lots of Tower products and with great after sales service added to it we know we will be back for more without a worry”

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Posted 7 years ago

“Delivery is quick and prodcuts are amazing”

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Posted 7 years ago

“Bought knifes and pots from tower! Would never buy these items from anywhere else again! 5 star!!🤗”

Helpful Report

Posted 8 years ago

Tower is rated 4.2 based on 5,793 reviews