Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item delivered damaged and not working. Waiting for refund. Way too long..”

Helpful Report

Posted 3 years ago

Hello Martyna. Thank you for your comments. We were very sorry to learn that your order was damaged during its onward journey to you. Having had the opportunity to investigate your enquiry I can confirm that you reported your item damaged on the 19th July and your refund was issued the next working day, 20th of July. We kindly ask that you check your PayPal account. Regards, Claire - Group Customer Services Manager

Posted 3 years ago

“I ordered one of each of the air coolers and Evri have managed to loose both parcels. Tracking hadn't updated since July 15th which was the day they were supposed to arrive. Every time I phone I get fobbed off saying Tower are waiting to hear from EVRI. I now have no air coolers and no refund. I would avoid this company until they have the sense to change courier.”

Helpful Report

Posted 3 years ago

Hello Ria. Thanks for your valuable comments. I was sorry to learn of the delays which have occurred and it's disappointing to hear that you feel fobbed off. I can assure you that is not our intention and that we have to comply with the courier's claim processes before we can issue a refund, or, replacement order. Rest assured we will address your delays when we next speak with our courier partners. Once again please accept my sincere apologies for the inconvenience caused. Regards Claire - Group Customer Services Manager

Posted 3 years ago

“Ordered 3 fans paid for next delivery didnt arrive now on day 3 and 2 finally arrived other one missing and the box of one is extremely damaged. Really poor service so far and they cl0se at 4pm and dont open till Monday. Will not recommend or use them again”

Helpful Report

Posted 3 years ago

Hello, Thanks for your valuable review regarding the delivery of your recent order. I was sorry to learn of the delays which you experienced and it is disappointing one of the items arrived damaged. One of my Team has been in contact with you and is currently awaiting your response. Once again thanks for your comments - without these we are unable to further improve and develop our processes. Claire - Group Customer Services Manager

Posted 3 years ago

“Paid for next-day delivery two days ago and have not received the ordered items. An email has been sent to Customer Service to query this and request the next-day postage is refunded and they provide a delivery date, or they refund the entire order. Now we await their response.”

Helpful Report

Posted 3 years ago

Hello Henry, Thanks for your valuable review regarding the delivery of your recent order. I was sorry to learn of the delays which you experienced. I can see one of my Team has been in contact with you and explained that your order failed next-day delivery as your order was placed after the cut-off time. I was delighted to learn we have resolved your enquiry fully. Regards, Claire - Group Customer Services Manager

Posted 3 years ago

“Tower fan delivered yesterday, box has holes it it, badly packaged, fan has bits broken off it and some bits still rattling around inside, have been offered a replacement but first I have been advised to cut the cord off and then send photoes as evidence that item is unusable and I must dispose of item myself, hi have requested a code to take to post office to send back as your company is unable to arrange collections.. I am awaiting a code so that a neighbour can take to post office for me.. I consider the service to extremely poor quality.. I have asked for a refund rather than wait 3-5 days for another fan.. considering I had paid for next day delivery originally, however as I ordered after 12pm I waited an extra day for delivery, surely my next day delivery payment should not have been accepted.. I consider the service extremely poor .. I will not be recommending or reordering from your company again .’”

Helpful Report

Posted 3 years ago

Hello Annie, Thanks for your review regarding your recent order with us, here at Tower. I was sorry to read your comments. Having had the opportunity to investigate your enquiry further, we would like to respond to all comments in your review. In regards to your order being placed on a next-day delivery service, we can see that your order was placed after 12pm and as per our delivery terms and conditions listed on our website, the cut-off time for items to be delivered the next day is 12pm. Therefore, unfortunately, the cut-off time was missed and we can see it was delivered the next working day which is in line with the cut-off period and was delivered as expected. We can see that as soon as you contacted us to report that your item had arrived damaged, a replacement was processed the same day and was delivered the next working day. Once the replacement had been processed, we then asked if you were able to cut the cord of the item. We ask customers to go through the 'Cut the Cord Procedure' to save our customers the hassle of having to return a product to us. This is a practice that a number of manufacturers and retailers uphold, firstly for the aforementioned reason of focusing on better Customer Service, but also as a safety precaution. When an appliance has been reported as damaged or faulty, should a customer not be returning the product to us, we ask customers to cut the cord to ensure the product is no longer active and to prevent any health and safety and or accident concerns. You then contacted us confirming that you would no longer wish to receive the replacement and would instead prefer to receive a refund. We can see there has been some confusion as your replies have all been sent to us on new emails and not continued on the same email thread. Due to this, when you contacted us confirming that you would like us to cancel the replacement and receive a refund, we were unable to stop the order as it had already been dispatched on a next-day delivery service as we wanted to ensure that you received your replacement as soon as possible. When your replacement arrived you were unhappy that we were not able to stop this from being delivered and that we were not able to arrange a collection of the original item that arrived damaged. At Tower, we always pride ourselves on providing a legendary customer experience and we wanted to fully resolve your query, therefore, a full refund was processed and we did not require the replacement product to be returned to us. We are pleased to see this query has now been fully resolved. Best Wishes Tower

Posted 3 years ago

“Presto 29" tower fan delivered today but damaged! Not by courier! One side of fan casing has come away looks like the retaining screw has sheared off. Nobody answering phone and automated email response says could be three days! Just want a working fan. Need a replacement and this one collected. A quick response please would result in me revising my review!”

Helpful Report

Posted 3 years ago

Hi Terry, We are very sorry for the issues encountered with your recent purchase and you were not able to reach us via telephone. We are pleased to see that a member of our management team has since reached out to you and your query has now been fully resolved. Best Wishes Tower

Posted 3 years ago

“I’ve just ordered 2 air conditioners this morning u have taken the money only to be told that they am out of stock and we now have to wait up to 10 days for our money bk.u should not be advertising them if u haven’t got them to sell 😡”

Helpful Report

Posted 3 years ago

Hello Debbie. Thank you for your review. We're currently seeing an unexpected higher volume of sales for cooling appliances due to the heatwave and unfortunately oversold on this occasion. I understand this is very disappointing news and I apologise for any inconvenience this may cause you. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Kind regards, Claire - Group Customer Services Manager

Posted 3 years ago

“I ordered a Tower Fan on Thursday, which is still being processed. The order suggests it was meant to be next day delivery. It was impossible to get through on the phone yesterday as I kept getting told to hang up and try again later or to email. I have still not had a reply to my email (except the automated reply) asking when the fan is likely to be delivered. Feeling quite worried given the cost of the fan and not being able to speak to anyone about it. Please could someone get back to me with an update. Thank you.”

Helpful Report

Posted 3 years ago

Hello J, Thank you for contacting us. We're sorry you couldn't get to speak to anyone on the phone yesterday. We have seen an unprecedented uplift in sales for our cooling products due to the heatwave and this has also put a strain on our small Customer Service team. I can confirm that we have successfully received your order and a member of the management team will be in touch shortly with tracking information We're very sorry for any disappointment caused. Kind regards, Claire - Group Customer Services Manager

Posted 3 years ago

“Hi, my Vizion air fryer has just arrived. Is there a recipe book for this air fryer with UK temperatures and measurements? The one I ordered said the UK but was for the American market. I need a booklet that explains how to cook a lasagne for example and the timings? Can I use cooking vessels like pyrex or throw-away liners? Or is it just non-stick tins and Creuset vessels? There's a general lack of info in my opinion.”

Helpful Report

Posted 3 years ago

Hello Tina, Thank you for your valuable comments. We're sorry to hear about your disappointment with your recent purchase of a Tower Air Fryer. Seems you may be missing a recipe book. An agent will be in touch via email shortly and will send you all the information you will need to get you started. Kind regards Claire Claire - Group Customer Services Manager

Posted 3 years ago

“I wouldn't know what the tower is like as it hasn't arrived yet”

Helpful Report

Posted 4 years ago

Hi Donna, Thanks for your review regarding your recent order with Tower Housewares. I was sorry to learn that you have not yet received your order. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Once again please accept my sincere apologies for the inconvenience caused. Claire - Group Customer Services Manager

Posted 3 years ago

“Nothing to say as I have not my fan yet due slooooow delivery. so disappointed 😞”

Helpful Report

Posted 4 years ago

Hi JodiAnn, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Once again please accept my sincere apologies for the inconvenience caused. Claire - Group Customer Services Manager

Posted 3 years ago

“Delivery failed to materialise on time and sent to wrong address”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable review regarding the delivery of your recent order. I was sorry to learn of the delays which you experienced. Having had the opportunity to investigate your enquiry it shows there was an error transferring your order details across to our warehouse team. One of my Leadership Team has been in contact with you and I was delighted to learn we have resolved your enquiry fully. Once again thanks for your comments - without these we are unable to further improve and develop our processes. Keith - Group Customer Services Manager

Posted 4 years ago

“Poor because cooks one this but will not turn back on want to do something else but won’t turn back on”

Helpful Report

Posted 4 years ago

Hi Thanks for the time taken to leave your review about your Tower Product. We were sorry to learn of the issues you have faced. Because of the limited information on your review, one of my Leadership Teams has attempted to contact you to understand your issue further and ultimately resolve your enquiry. We look forward to hearing from you. Keith - Group Customer Service Manager

Posted 4 years ago

“Worst product and customer service,bought a frying pan,it's sticking food and also got Staines.It was under warranty but customer service didn't help.Better to avoid buying from Tower”

Helpful Report

Posted 4 years ago

Hi Many thanks for taking the time to leave your valuable comments about your recent contact with Tower. I was disappointed to read your comments after our efforts to resolve your issue fully. One of my Leadership Team has written to you today requesting further information. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Laura thank you you was fantastic, Tower is very lucky to have you I hope Tower know how good you are I can't thank you enough I give you ten 🌟 Dennis”

Helpful Report

Posted 4 years ago

Hi Dennis, Thanks for your kind words about how Laura resolved your recent enquiry. Laura is certainly an asset for us here at Tower. It does appear that the score you have allocated may be incorrect as a 1-star score indicates we have failed to provide the great customer service you mention. Keith - Group Customer Services Manager

Posted 4 years ago

“What an absolute disgrace of a company. Faulty bin will not supply replacement.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review about your recent experience with Tower. I was disappointed to read your comments and must offer my sincere apologies for any inconvenience caused. The difficulties in providing a replacement Sensor Bin have been compounded by the fact that you were unable to provide proof of purchase to support your warranty as well as this model being out of stock due to its popularity. I have arranged for one of my Leadership Teams to contact you shortly to discuss options available to resolve your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Purchased a Tower air fryer which had an electrical fault 2 months later and set my kitchen on fire. This occured in February and despite over 40 emails has still not being resolved. I have not even received or been offered a refund for the original Air fryer (I would not want a replacement even if this had been offered). I have been advised over and over by Tower their insurance company is demanding that I find a joiner company to come and give a quote but the company needs to be VAT registered. I am having great difficulty in finding a joiner company in my area which earns over £85,000 per year. Due to this Tower and the insurance company will not budge and are repeatedly telling me to look on Google to find one. Each company i have contacted do not earn enough to be VAT registered and the insurance company are refusing to send someone out to provide a quote for the damage caused. I will never purchase another Tower product and not would I encourage anyone else to either.”

Helpful Report

Posted 4 years ago

“terrible customer service line. says open at 9am. .when it isnt iron i nordered from them does not work”

Helpful Report

Posted 4 years ago

Hi Daz, Thanks for your review regarding our Customer Services here at Tower. I was sorry to read your comments. Our telephone opening hours are flexible and currently we open from 9.30 am to 4.00 pm - Monday to Friday. We have several channels where our customers can contact us and we will endeavour to resolve your enquiry within 24 hours. As you have not used any other channel to contact us one of my Leadership Teams has written to you this morning to understand your enquiry further. We look forward to resolving your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The Tower air fryer is an excellent product ( already got one )the problem was the delivery. First one went missing, cancelled order, then order again. The next day delivery took 6 days”

Helpful Report

Posted 4 years ago

Hi Anthony, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to read your comments. As this review was the first instance we have been made aware of any issue I have arranged for one of my Customer Services Leadership Team to contact you shortly. We look forward to addressing your enquiry fully. Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered and paid for 4th June, still not arrived”

Helpful Report

Posted 4 years ago

Hi Neil, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,829 reviews