Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Air Fryer from Tower on 11th August , Evri said they had it for delivery on the 12th August. Still not received(now 22nd August) ,Evri and Tower just not explaining what is happening or solving the situation. Now going to report the issue to my credit card company. Disgusting company to deal with.”

Helpful Report

Posted 3 years ago

Hi Mr Foreman, Thanks for your valuable reviews regarding your recent delivery experience. I was sorry to learn that your parcel has not been delivered. As part of our communication strategy, we provide a balanced response to our customer's reviews. Having had the opportunity to review your enquiry I can confirm no emails were received from you. Your first communication via Facebook was responded to within one hour of receipt and was very apologetic and sympathetic to your circumstances. Our Customer Service Team continues to speak with our courier partner Evri in a bid to resolve your enquiry and rest assured we will provide a final update by the close of play Friday 26th August at the very latest. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I was sent a faulty iron which had obviously previously been returned to the company. The outside wrapper was fully in tact but the box containing the iron had been opened in the past as there was a spit in it. The iron itself had a joint which has come apart. I can find no return instructions although you say you must be notified within 24 hours.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding the receipt of your Ceraglide Steam iron. I was sorry to learn that your product wasn't as expected upon arrival. Rest assured we never sell any refurbished or returned items on our website. I can confirm one of our Customer Services Team has been in contact with you today to provide instructions on how to return your item to us. I was delighted to see your preference is for a replacement iron to be dispatched to you. Once again please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have just bought a express pro use it to cook chips on going through everything I’ve found out that you really need to use a basket so want on to your website and found it at a cost of £18.99 with FREE delivery so when though with my order and when it can to the end ie payment it’s putting on a change for delivery SO 1 I’m happy having to pay for this part but to add insult to injury I’ve got to a delivery change NOT A HAPPY CUSTOMER”

Helpful Report

Posted 3 years ago

Hello Arthur, Thanks for taking the time to leave your valuable feedback on your ordering experience with the Tower website. I can confirm that the FREE delivery aspect on our website is for orders over the value of £40. To resolve your enquiry fully one of my Leadership Teams has messaged you directly. It only leaves me to apologise for any inconvenience this has caused. Regards Keith - Group Customer Service Manager

Posted 3 years ago

“I bought a new mini oven model no. 383061 from B&Q yesterday (20/8/2022). When I opend the box, I have found a food tray handle missing. Moreover, when I went to register the warranty in your website, I could not found any about the detail of the product. I am worring about the impersonation. I hope, I am wrong. Thanks”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding the purchase of your Mini Oven. We were surprised to read your comments as your review was the first contact we have received from you. Rest assured the purchase of your Mini Oven is a genuine product. To ensure full reassurance and to assist with your enquiry relating to your handle and the registration of your warranty, Kelly from my Customer Services Leadership Team has messaged you today. I'm confident Kelly will resolve all of your enquiries. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Still waiting for delivery, 8 days so far when purchased with next day delivery. I will likely update when (if) it arrives”

Helpful Report

Posted 3 years ago

Hi Geraint, Thanks for your review of your order and delivery experience. Having had the opportunity to investigate your comments in full I can confirm the following : 1) your order was placed after noon meaning next day delivery would be the next day plus 1 day. 2) the delay in your delivery was compounded by your request to re-direct your delivery address to a 'secure locker' location 3) attempts were made by our courier partner to deliver to this location however the delivery was declined by the retailer at the locker location. 4) as a result of the failed attempts by our courier partner arrangements were made to return your parcel to us. Following on from your contact with our Customer Services Team here at Tower arrangements have been made to dispatch a replacement product to you I trust this demonstrates our involvement in your enquiry and offer our apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Poor quality and customer service, they're irresponsible. Will not buy this brand anymore.”

Helpful Report

Posted 3 years ago

“Dead on arrival. Didn’t switch on, nothing. Absolute rubbish. Returned to retailer for full refund. Didn’t want an exchange.”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your comments about the operation of your Tower product. I was surprised to read your comments as this was the first communication we have received confirming there is an issue. Our Tower Customer Services Team are readily available to help our customers with any enquiry they may raise to us. To understand and resolve your enquiry one of my Leadership Teams has messaged you today. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought air fryer from Argos and unable to register to extend the warranty.”

Helpful Report

Posted 3 years ago

“I was not satisfied with the quality of my items, so I returned them. I've been waiting over a month for a refund.....apparently its the way the company works. Yet no other company I've had to wait this long for....£80 plus is a long of money to wait for.”

Helpful Report

Posted 3 years ago

Hi Sarah, We are very sorry for the delays encountered with your return order. Having had the opportunity to investigate, unfortunately, we experienced technical issues and for this, we would like to extend our sincerest apologies. A member of our management team has reached out to you over email to look to resolve this fully. We understand this is not the shopping experience you would have hoped for. Best Wishes Tower

Posted 3 years ago

“never received the item”

Helpful Report

Posted 3 years ago

Hi Leanda, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. A member of the management team has written to you today via email so they can look into this further. Once again please accept my sincere apologies for the inconvenience caused.

Posted 3 years ago

“I bought this due to the extreme heatwave we was having. Pleased with the speedy delivery but on set up I soon realised it was damaged. The whole thing leaked massively from the bottom of the tower. I’ve had this item for two weeks and had nothing but issues in trying to return it. I will not be a returning customer”

Helpful Report

Posted 3 years ago

Hello Vikki I was sorry to hear your comments. I'm unable to locate any communication from you in regards to returning your order. We have several channels where our customers can contact us and we will endeavour to resolve your enquiry within 24 hours. As you have not used any other channel to contact us one of my Leadership Teams will write to you today to understand your enquiry further. We look forward to resolving your enquiry fully. Regards Claire - Group Customer Services Manager

Posted 3 years ago

“Opted for next day delivery and still haven’t received the fan it has been over 1 week”

Helpful Report

Posted 3 years ago

Hi Megan, We are very sorry for the delays encountered with your recent purchase. Having had the opportunity to investigate, unfortunately, the parcel has been deemed as missing within the courier's network. I can see that you have been in communication with our Customer Service Team who has resolved the enquiry by processing a full refund. We understand this is not the shopping experience you would have hoped for and we apologise for any disappointment caused. Best Wishes Claire - Group Customer Services Manager

Posted 3 years ago

“I ordered a fan from Tower which never arrived and looks as though it has been stolen by Evri staff. It cannot be lost as it would have had address labels and scan codes attached. I opened a request with Tower 615239 who keep saying they are looking into it. What is there to look into ? The parcel hasn't arrived, the tracking shows it is still delayed after a week and a quick call to Evri will confirm this. I notice on other reviews that Tower say they have to follow procedures with Evri before they can issue a refund. I am sorry but they have picked the wrong person here when it comes to consumer law. The customer has a contract with Tower not Evri. If Evri steal a parcel that is Tower's problem and they should refund the customer or send a replacement straight away. Tower have a contract with Evri and it is down to Tower to claim a refund from them however long that takes. For Tower to say they can't do anything until they have sought compensation etc from Evri shows the company knows nothing about consumer law or is just timewasting. AVOID.”

Helpful Report

Posted 3 years ago

Hello Mike, We are very sorry for the delays encountered with your recent purchase. Having had the opportunity to investigate your enquiry further, we can see that you have been in communication with our Customer Service Team and when we tracked your order, there was no movement, therefore, we must thoroughly investigate this with the courier and unfortunately, we are unable to proceed with a replacement or refund until the matter has been fully looked into. Whilst we appreciate this may be disappointing, when you place an order with us, you enter a contract with us and as the retailer, we do legally have 30 days to deliver all items purchased. We can see that a refund has now been processed and one of our management Team has reached out to you via email to look to resolve further. We understand this is not the shopping experience you would have hoped for and we apologise for any disappointment caused. Best Wishes Tower

Posted 3 years ago

“Item delivered damaged and not working. Waiting for refund. Way too long..”

Helpful Report

Posted 3 years ago

Hello Martyna. Thank you for your comments. We were very sorry to learn that your order was damaged during its onward journey to you. Having had the opportunity to investigate your enquiry I can confirm that you reported your item damaged on the 19th July and your refund was issued the next working day, 20th of July. We kindly ask that you check your PayPal account. Regards, Claire - Group Customer Services Manager

Posted 3 years ago

“I ordered one of each of the air coolers and Evri have managed to loose both parcels. Tracking hadn't updated since July 15th which was the day they were supposed to arrive. Every time I phone I get fobbed off saying Tower are waiting to hear from EVRI. I now have no air coolers and no refund. I would avoid this company until they have the sense to change courier.”

Helpful Report

Posted 3 years ago

Hello Ria. Thanks for your valuable comments. I was sorry to learn of the delays which have occurred and it's disappointing to hear that you feel fobbed off. I can assure you that is not our intention and that we have to comply with the courier's claim processes before we can issue a refund, or, replacement order. Rest assured we will address your delays when we next speak with our courier partners. Once again please accept my sincere apologies for the inconvenience caused. Regards Claire - Group Customer Services Manager

Posted 3 years ago

“Ordered 3 fans paid for next delivery didnt arrive now on day 3 and 2 finally arrived other one missing and the box of one is extremely damaged. Really poor service so far and they cl0se at 4pm and dont open till Monday. Will not recommend or use them again”

Helpful Report

Posted 3 years ago

Hello, Thanks for your valuable review regarding the delivery of your recent order. I was sorry to learn of the delays which you experienced and it is disappointing one of the items arrived damaged. One of my Team has been in contact with you and is currently awaiting your response. Once again thanks for your comments - without these we are unable to further improve and develop our processes. Claire - Group Customer Services Manager

Posted 3 years ago

“Paid for next-day delivery two days ago and have not received the ordered items. An email has been sent to Customer Service to query this and request the next-day postage is refunded and they provide a delivery date, or they refund the entire order. Now we await their response.”

Helpful Report

Posted 3 years ago

Hello Henry, Thanks for your valuable review regarding the delivery of your recent order. I was sorry to learn of the delays which you experienced. I can see one of my Team has been in contact with you and explained that your order failed next-day delivery as your order was placed after the cut-off time. I was delighted to learn we have resolved your enquiry fully. Regards, Claire - Group Customer Services Manager

Posted 3 years ago

“Tower fan delivered yesterday, box has holes it it, badly packaged, fan has bits broken off it and some bits still rattling around inside, have been offered a replacement but first I have been advised to cut the cord off and then send photoes as evidence that item is unusable and I must dispose of item myself, hi have requested a code to take to post office to send back as your company is unable to arrange collections.. I am awaiting a code so that a neighbour can take to post office for me.. I consider the service to extremely poor quality.. I have asked for a refund rather than wait 3-5 days for another fan.. considering I had paid for next day delivery originally, however as I ordered after 12pm I waited an extra day for delivery, surely my next day delivery payment should not have been accepted.. I consider the service extremely poor .. I will not be recommending or reordering from your company again .’”

Helpful Report

Posted 3 years ago

Hello Annie, Thanks for your review regarding your recent order with us, here at Tower. I was sorry to read your comments. Having had the opportunity to investigate your enquiry further, we would like to respond to all comments in your review. In regards to your order being placed on a next-day delivery service, we can see that your order was placed after 12pm and as per our delivery terms and conditions listed on our website, the cut-off time for items to be delivered the next day is 12pm. Therefore, unfortunately, the cut-off time was missed and we can see it was delivered the next working day which is in line with the cut-off period and was delivered as expected. We can see that as soon as you contacted us to report that your item had arrived damaged, a replacement was processed the same day and was delivered the next working day. Once the replacement had been processed, we then asked if you were able to cut the cord of the item. We ask customers to go through the 'Cut the Cord Procedure' to save our customers the hassle of having to return a product to us. This is a practice that a number of manufacturers and retailers uphold, firstly for the aforementioned reason of focusing on better Customer Service, but also as a safety precaution. When an appliance has been reported as damaged or faulty, should a customer not be returning the product to us, we ask customers to cut the cord to ensure the product is no longer active and to prevent any health and safety and or accident concerns. You then contacted us confirming that you would no longer wish to receive the replacement and would instead prefer to receive a refund. We can see there has been some confusion as your replies have all been sent to us on new emails and not continued on the same email thread. Due to this, when you contacted us confirming that you would like us to cancel the replacement and receive a refund, we were unable to stop the order as it had already been dispatched on a next-day delivery service as we wanted to ensure that you received your replacement as soon as possible. When your replacement arrived you were unhappy that we were not able to stop this from being delivered and that we were not able to arrange a collection of the original item that arrived damaged. At Tower, we always pride ourselves on providing a legendary customer experience and we wanted to fully resolve your query, therefore, a full refund was processed and we did not require the replacement product to be returned to us. We are pleased to see this query has now been fully resolved. Best Wishes Tower

Posted 3 years ago

“Presto 29" tower fan delivered today but damaged! Not by courier! One side of fan casing has come away looks like the retaining screw has sheared off. Nobody answering phone and automated email response says could be three days! Just want a working fan. Need a replacement and this one collected. A quick response please would result in me revising my review!”

Helpful Report

Posted 3 years ago

Hi Terry, We are very sorry for the issues encountered with your recent purchase and you were not able to reach us via telephone. We are pleased to see that a member of our management team has since reached out to you and your query has now been fully resolved. Best Wishes Tower

Posted 3 years ago

“I’ve just ordered 2 air conditioners this morning u have taken the money only to be told that they am out of stock and we now have to wait up to 10 days for our money bk.u should not be advertising them if u haven’t got them to sell 😡”

Helpful Report

Posted 3 years ago

Hello Debbie. Thank you for your review. We're currently seeing an unexpected higher volume of sales for cooling appliances due to the heatwave and unfortunately oversold on this occasion. I understand this is very disappointing news and I apologise for any inconvenience this may cause you. One of my Customer Services Leadership Team has written to you today to provide an update on your enquiry. Kind regards, Claire - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,811 reviews