Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv just brought a tower airfryer,I absolutely love it but just noticed,on the grill plate there is 2 feet missing,there is 4all together”

Helpful Report

Posted 3 years ago

Hi Ali, Thanks for your valuable feedback about the receipt of your Air Fryer. I was sorry to read your comments about the missing parts. I have arranged for one of my Customer Services Team to contact you in a bid to resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Firstly the packaging secondly the first time round the mistake was from my end but received a parcel now I am fuming and the pictures will make you understand why I do not pay for electric which smell as if fuse broken I have kids and live in a block I am absolutely dishearten at the way my ELECTRIC parcel was handle please see attached especially When i pay full price”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about your delivery experience. I was sorry to see the condition in which your parcel was delivered. Our courier partners successfully deliver thousands of parcels to our customers every day. That said we hold close links with our courier partners and on the rare occasion where deliveries don't go to plan and we address our customers experience with them. One of my Customer Services Team will be in touch with you within the next 24 hours to fully resolve your enquiry. Please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 3 years ago

“I received a brand new pressure cooker just a few weeks ago. It doesn't hold the steam and the steam is released from the location where there is a red button. This red button also never rises under pressure to hold the steam. I contacted the Customer Service (Megan) and reported the problem. They asked me to send a clip which I sent them. It appears that they have neither read my emails nor watched the clip I sent them. They keep asking me questions that I have already answered in my emails and in fact the clip shows everything. Very frustrated with their customer service. Not recommended.”

Helpful Report

Posted 3 years ago

“Why send me an email to say the Tower air fryer 17088 is now in stock but when I go to order it States OUT OF STOCK what a waste of time”

Helpful Report

Posted 3 years ago

Hi Val, I was disappointed to read your review about the Tower Air fryer. As we have had no previous communication from you I have asked one of my Leadership Team from Customer Services to write to you today to understand your enquiry further. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered an air fryer yet I have had no email and you have taken the money. You have given me an order number.”

Helpful Report

Posted 3 years ago

Hi Louise, Thanks for your comments regarding your recent order from Tower. Having had the opportunity to investigate your comments I can confirm your order was safely received and is being delivered via a Standard Delivery by our courier partners. From the correspondence you sent us within the last 24 hours it shows a screenshot of your order being successfully placed. Your parcel will be with you within the next 3-5 working days. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“You sent me a faulty model. Now you have my money; you do not have a replacement and I am unable to purchase another until you receive this back. The lady that I dealt with over the phone was kind however your service extremely poor. Very disappointing service from Tower.l”

Helpful Report

Posted 3 years ago

“I don't have it, spent over £100 and nothing has arrived, evri seem to be holding it hostage, why use such a pathetic delivery company?”

Helpful Report

Posted 3 years ago

Hi Kirsty, Thanks for your valuable feedback about your delivery experience. I was sorry to learn of the delays which you have encountered. Our courier partners EVRi successfully deliver thousands of parcels to our customers each day. Your parcel going astray within our courier partners' network is a rare occurrence. I can see you have contacted our Customer Services Team and a resolution has been agreed. It only leaves me to sincerely apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a Air Fryer from Tower on 11th August , Evri said they had it for delivery on the 12th August. Still not received(now 22nd August) ,Evri and Tower just not explaining what is happening or solving the situation. Now going to report the issue to my credit card company. Disgusting company to deal with.”

Helpful Report

Posted 3 years ago

Hi Mr Foreman, Thanks for your valuable reviews regarding your recent delivery experience. I was sorry to learn that your parcel has not been delivered. As part of our communication strategy, we provide a balanced response to our customer's reviews. Having had the opportunity to review your enquiry I can confirm no emails were received from you. Your first communication via Facebook was responded to within one hour of receipt and was very apologetic and sympathetic to your circumstances. Our Customer Service Team continues to speak with our courier partner Evri in a bid to resolve your enquiry and rest assured we will provide a final update by the close of play Friday 26th August at the very latest. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I was sent a faulty iron which had obviously previously been returned to the company. The outside wrapper was fully in tact but the box containing the iron had been opened in the past as there was a spit in it. The iron itself had a joint which has come apart. I can find no return instructions although you say you must be notified within 24 hours.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding the receipt of your Ceraglide Steam iron. I was sorry to learn that your product wasn't as expected upon arrival. Rest assured we never sell any refurbished or returned items on our website. I can confirm one of our Customer Services Team has been in contact with you today to provide instructions on how to return your item to us. I was delighted to see your preference is for a replacement iron to be dispatched to you. Once again please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have just bought a express pro use it to cook chips on going through everything I’ve found out that you really need to use a basket so want on to your website and found it at a cost of £18.99 with FREE delivery so when though with my order and when it can to the end ie payment it’s putting on a change for delivery SO 1 I’m happy having to pay for this part but to add insult to injury I’ve got to a delivery change NOT A HAPPY CUSTOMER”

Helpful Report

Posted 3 years ago

Hello Arthur, Thanks for taking the time to leave your valuable feedback on your ordering experience with the Tower website. I can confirm that the FREE delivery aspect on our website is for orders over the value of £40. To resolve your enquiry fully one of my Leadership Teams has messaged you directly. It only leaves me to apologise for any inconvenience this has caused. Regards Keith - Group Customer Service Manager

Posted 3 years ago

“I bought a new mini oven model no. 383061 from B&Q yesterday (20/8/2022). When I opend the box, I have found a food tray handle missing. Moreover, when I went to register the warranty in your website, I could not found any about the detail of the product. I am worring about the impersonation. I hope, I am wrong. Thanks”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding the purchase of your Mini Oven. We were surprised to read your comments as your review was the first contact we have received from you. Rest assured the purchase of your Mini Oven is a genuine product. To ensure full reassurance and to assist with your enquiry relating to your handle and the registration of your warranty, Kelly from my Customer Services Leadership Team has messaged you today. I'm confident Kelly will resolve all of your enquiries. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Still waiting for delivery, 8 days so far when purchased with next day delivery. I will likely update when (if) it arrives”

Helpful Report

Posted 3 years ago

Hi Geraint, Thanks for your review of your order and delivery experience. Having had the opportunity to investigate your comments in full I can confirm the following : 1) your order was placed after noon meaning next day delivery would be the next day plus 1 day. 2) the delay in your delivery was compounded by your request to re-direct your delivery address to a 'secure locker' location 3) attempts were made by our courier partner to deliver to this location however the delivery was declined by the retailer at the locker location. 4) as a result of the failed attempts by our courier partner arrangements were made to return your parcel to us. Following on from your contact with our Customer Services Team here at Tower arrangements have been made to dispatch a replacement product to you I trust this demonstrates our involvement in your enquiry and offer our apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Poor quality and customer service, they're irresponsible. Will not buy this brand anymore.”

Helpful Report

Posted 3 years ago

“Dead on arrival. Didn’t switch on, nothing. Absolute rubbish. Returned to retailer for full refund. Didn’t want an exchange.”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your comments about the operation of your Tower product. I was surprised to read your comments as this was the first communication we have received confirming there is an issue. Our Tower Customer Services Team are readily available to help our customers with any enquiry they may raise to us. To understand and resolve your enquiry one of my Leadership Teams has messaged you today. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought air fryer from Argos and unable to register to extend the warranty.”

Helpful Report

Posted 3 years ago

“I was not satisfied with the quality of my items, so I returned them. I've been waiting over a month for a refund.....apparently its the way the company works. Yet no other company I've had to wait this long for....£80 plus is a long of money to wait for.”

Helpful Report

Posted 3 years ago

Hi Sarah, We are very sorry for the delays encountered with your return order. Having had the opportunity to investigate, unfortunately, we experienced technical issues and for this, we would like to extend our sincerest apologies. A member of our management team has reached out to you over email to look to resolve this fully. We understand this is not the shopping experience you would have hoped for. Best Wishes Tower

Posted 3 years ago

“never received the item”

Helpful Report

Posted 3 years ago

Hi Leanda, Thanks for your review regarding the delivery of your recent order from Tower. I was sorry to learn of the delays you have encountered. A member of the management team has written to you today via email so they can look into this further. Once again please accept my sincere apologies for the inconvenience caused.

Posted 3 years ago

“I bought this due to the extreme heatwave we was having. Pleased with the speedy delivery but on set up I soon realised it was damaged. The whole thing leaked massively from the bottom of the tower. I’ve had this item for two weeks and had nothing but issues in trying to return it. I will not be a returning customer”

Helpful Report

Posted 3 years ago

Hello Vikki I was sorry to hear your comments. I'm unable to locate any communication from you in regards to returning your order. We have several channels where our customers can contact us and we will endeavour to resolve your enquiry within 24 hours. As you have not used any other channel to contact us one of my Leadership Teams will write to you today to understand your enquiry further. We look forward to resolving your enquiry fully. Regards Claire - Group Customer Services Manager

Posted 3 years ago

“Opted for next day delivery and still haven’t received the fan it has been over 1 week”

Helpful Report

Posted 3 years ago

Hi Megan, We are very sorry for the delays encountered with your recent purchase. Having had the opportunity to investigate, unfortunately, the parcel has been deemed as missing within the courier's network. I can see that you have been in communication with our Customer Service Team who has resolved the enquiry by processing a full refund. We understand this is not the shopping experience you would have hoped for and we apologise for any disappointment caused. Best Wishes Claire - Group Customer Services Manager

Posted 3 years ago

“I ordered a fan from Tower which never arrived and looks as though it has been stolen by Evri staff. It cannot be lost as it would have had address labels and scan codes attached. I opened a request with Tower 615239 who keep saying they are looking into it. What is there to look into ? The parcel hasn't arrived, the tracking shows it is still delayed after a week and a quick call to Evri will confirm this. I notice on other reviews that Tower say they have to follow procedures with Evri before they can issue a refund. I am sorry but they have picked the wrong person here when it comes to consumer law. The customer has a contract with Tower not Evri. If Evri steal a parcel that is Tower's problem and they should refund the customer or send a replacement straight away. Tower have a contract with Evri and it is down to Tower to claim a refund from them however long that takes. For Tower to say they can't do anything until they have sought compensation etc from Evri shows the company knows nothing about consumer law or is just timewasting. AVOID.”

Helpful Report

Posted 3 years ago

Hello Mike, We are very sorry for the delays encountered with your recent purchase. Having had the opportunity to investigate your enquiry further, we can see that you have been in communication with our Customer Service Team and when we tracked your order, there was no movement, therefore, we must thoroughly investigate this with the courier and unfortunately, we are unable to proceed with a replacement or refund until the matter has been fully looked into. Whilst we appreciate this may be disappointing, when you place an order with us, you enter a contract with us and as the retailer, we do legally have 30 days to deliver all items purchased. We can see that a refund has now been processed and one of our management Team has reached out to you via email to look to resolve further. We understand this is not the shopping experience you would have hoped for and we apologise for any disappointment caused. Best Wishes Tower

Posted 3 years ago

Tower is rated 4.1 based on 5,829 reviews