Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery 4 days later still not here”

Helpful Report

Posted 4 years ago

Hi Gareth, Thanks for your valuable review about the delivery experience of your recent order from Tower. I was sorry to learn of the delays you have encountered. Our Delivery Terms & Conditions do confirm that deliveries to Northern Ireland are not available for next-day delivery. One of my Leadership Teams has written to you separately to provide further details. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Not received yet even though next day delivery was selected”

Helpful Report

Posted 4 years ago

Hi Steven, Thanks for your review regarding the delay which you encountered with your recent order from Tower. I was sorry to learn of this delay. One of my Leadership Team from Customer Services has written to you in a separate message. Rest assured we will be addressing your issue with our courier partners. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered this 10 in one air fryer this week and was really looking forward to cooking with it, however although the package was absolutely fine the door to this is broken and needs a new door - please send me one x. Everything else looks fine thank goodness x”

Helpful Report

Posted 4 years ago

Hi Nicola, Thanks for your review regarding the receipt of your Tower Airfryer. I was surprised to read your comments especially as we have had no previous messages from you. One of my Leadership Teams from Customer Services has written to you on two occasions in a bid to resolve your issue and we await your reply. Regards Keith - Group customer Services Manager

Posted 4 years ago

“It’s been 2 weeks I have placed an order for a sealing ring. Till date no update and still in processing. Will not recommend. Made a mistake”

Helpful Report

Posted 4 years ago

Hi Thanks for your review regarding your recent order. Having had the opportunity to review your enquiry I can confirm the delays were a result of us receiving the payment from your PayPal account. This has now been safely received and your order has been processed. We have taken the opportunity to confirm everything in a communication to you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It hasn't arrived and I paid for next day delivery. So my opinion is not to order from you again”

Helpful Report

Posted 4 years ago

Hi Richard, Thanks for taking the time to leave your valuable comments. I was disappointed to read your comments and as part of our engagement strategy, I would like to provide a balanced response. Having had the opportunity to investigate your enquiry your order was received after noon on Friday 20th May - this is after the cut off time to qualify for next day delivery. This would mean your parcel would be scheduled for delivery on Tuesday 24th May - however, checking your order your parcel was delivered one day earlier than scheuled. All delivery timescales are quoted on our website and I trust this clarifies your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“No contact about dispacth or delivery. Took my money though. Even asking for a review despite no product.”

Helpful Report

Posted 4 years ago

Hi Nathan, Thanks for your valuable comments about your recent delivery experience. I was sorry to read your comments and as part of our engagement strategy would like to offer a balanced response. Having had the opportunity to investigate your comments your order was kindly received and processed as per your instructions for a standard delivery timescale. Your parcel was successfully delivered on Saturday 21st May which was within the standard delivery timescale. We are however reviewing our process for inviting customers to leave a review in line with delivery timescales. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“I cant rate them yet as I have not received them purchase them on the 10th for next day delivery it is now 15th still not received”

Helpful Report

Posted 4 years ago

Hi Tracey, Thanks for your valuable comments about your delivery experience. I was sorry to learn of the delays which have occurred. Rest assured we will address your delays when we next speak with our courier partners. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have an 18month old Ceraglide iron that is no longer functional because I need a replacement filter and cannot get hold of one for love or money! The advice given was to ring in the next 30 to 40 days to see if Tower then had them in stock or to search the web, which the advisor did whilst I was on the phone and couldn't find any. so iam still left with a relatively new iron I can't use!!!!”

Helpful Report

Posted 4 years ago

“Returned faulty item and you have received it back over a week ago and I’m still waiting for a refund. I have contacted you a few times now and your customer service is extremely unhelpful. I returned two item which you received back at the same time but only one has been refunded.”

Helpful Report

Posted 4 years ago

Hi Wendy, Thanks for your valuable comments about the return of your Air fryers. I was disappointed to read your comments. Having had the opportunity to investigate your enquiry I can see when we arranged your returns we did confirm to allow 10 days from Tower receiving your parcel back for the refund to be fully received. Both of your refunds have been processed well within these 10 days and should be received soon. It only leaves me to apologise for any perception of poor service you have received. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I was told it would be next day delivery and I still have not recieved my order nearly a week later.”

Helpful Report

Posted 4 years ago

Hi Hayley, Thanks for letting us know of the delays which you have experienced with your delivery. I was sorry to learn of this issue. Rest assured we hold very close communication with our courier partners and I do know that one of my Leadership Team from Customer Services is working hard with our courier partners to resolve your issue. Please accept my sincere apologies for the delays which have occurred. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Payed next day delivery, two days later no parcels, emailed the customer service twice still not reply, and unable to track my parcels, very annoyed as I spent a lot on this website…”

Helpful Report

Posted 4 years ago

Hi Chanice, Thanks for your comments regarding the delivery of your parcel. Having had the opportunity to investigate your comments I can confirm there was no payment by yourself for next day delivery - this was free of charge. I was pleased to learn one of my Leadership Teams contacted you regarding your issue and is currently in regular dialogue until your parcel is successfully delivered. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a tower microwave just 15 months ago hardly used stopped heating up but nope tower can’t help so I definitely won’t be purchasing tower again and now my kettle/toaster and all matching stuff I’ve bought no good as I won’t be spends £100’s pounds for 15 months usage lesson learn”

Helpful Report

Posted 4 years ago

Hi Lisa, Thanks for your review and comments made about your recent contact with our Customer Services Team. I was sorry to read these comments. All of our products are supported by a 12-month warranty with the option of all of our customers to extend this warranty period free of charge by up to another 2 years - we were sorry that you didn't take up this option. I have arranged for one of my Customer Services Team to contact you within the next 24 hours to discuss your enquiry further with you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I must say I was not happy when my tower air fryer 10 in 1 come without the black gloves I've messaged them but I've had no reply”

Helpful Report

Posted 4 years ago

Hi Michelle, Thanks for your review regarding the receipt of your Tower Airfryer. I was sorry to learn of the missing item. I was surprised to read your comments about not receiving a reply from our Customer Services as we have no record of any previous communication from you and our messages are responded to within 48 hours of receipt. One of my team has messaged you today in a bid to understand your issue further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Still waiting for the shelves to arrive that were not in box been waiting a week and no contact”

Helpful Report

Posted 4 years ago

Hi Debra, Thanks for your review of your BBQ. I was sorry to read of the missing parts as well as the delays you have encountered. Having investigated your enquiry I have arranged for one of my Customer Service Specialists to contact you with a resolution. It only leaves me to personally apologise for the inconvenience you have experienced. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Delivery timescales incorrect, leading customers to believe they are receiving free next day delivery when this is not the case! Customer service (both telephone and email) is also appalling with incorrect information and zero assistance being provided by both. Avoid at all costs.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your review regarding your recent experience. I was sorry to read your comments on our website as well as Trustpilot. Having had the opportunity to personally investigate your enquiry I can confirm two key events occurred Your order was placed over a weekend meaning next day delivery occurs on a Tuesday. However, the delay was compounded by a failure on the part of our specialist courier partners who are approved to deliver bladed items not collecting your parcel on time. Rest assured we hold close relationships with our courier partners and your issue will be addressed at our next service review. I was delighted however to learn that after one of my Customer Services Team contacted you that you are more than happy to accept your delivery. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I bought an air fryer from Tower. When I received the product, I realized it was too small. So I return it but after I sent it back two weeks, I still not got my refund back. Each time when I email them, they always saying they’re investigating it. They are investigating this with no results coming forward. Customer service is terrible. Each day they come up with the same excuse . Refund is very hard for them, and very hassle. Doesn’t matter if you phone them, or email them every day. They always investigate . I don’t know I can get money back or not. This became very headache.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your important review about the return and refund of your Tower Airfryer. I was sorry to learn of the delays which you encountered. Having had the opportunity to investigate your enquiry I can confirm your refund has been processed and should be received in full shortly. Rest assured a full investigation will take place as a result of your valuable comments. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a Tower 6 litre Sure Touch pressure cooker last year,the lid blew off about 6 weeks ago,I contacted Tower for a refund ,they told me toncontact the seller,I've emailed them about4 times and had not one reply from them to date,I wish they'd get back to me,so that I can get a refund under the 10 year guarantee,I findvthem a little ignorant,I was good enough to buy their product but their not good enough to honour the ten year guaranntee.”

Helpful Report

Posted 4 years ago

Hi David I was very disappointed to read your review, especially about the lack of responses from Tower Customer Services. Throughout the course of your issue, we have maintained regular and quick dialogue with you and to resolve your enquiry we requested you contact the original retailer to resolve your purchase. It only leaves me to apologise if you feel Tower Customer Services failed to meet your requirements. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“bought a twin basket air fryer arrived damaged sent the product back. By the time it arrived back the product had sold out so was refunded but told I will have to wait up to 10 days for my money back when I emailed customer services was told its out of their hands. Have never heard of waiting for money back for damaged goods before needless to say I won't be using tower again”

Helpful Report

Posted 4 years ago

Hi Roseena, I was disappointed to read your review about your recent experience with Tower. Sadly we could not provide a replacement Air Fryer as we had sold out of this model due to its popularity. Within our return instructions and our final message to you we did mention to allow between 5 to 10 working days for the refund to be received in full. Refund timescales are dictated by the payment provider and are unfortunately beyond our control. It only leaves me to apologise for this issue. Keith - Group Customer Services Manager

Posted 4 years ago

“First time buying a tower xpress tower oven via amazon, after 2 days trying to get it going,no customer service even on a sat morning still not working poor show for some thing costing £100,will not buy again from tower”

Helpful Report

Posted 4 years ago

Hi Terry, Thanks for your review regarding your recent purchase. I was sorry to read your comments. Our Customer Services Team are available from Monday to Friday. We welcomed your telephone call on Monday when we re-opened and look forward to resolving your enquiry in full when you are next available. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought 10 in one air fryer direct ,they use Hermes as delivery company and it was just left in the foyer of 11 flats and not out side my door luckily I arrived home an hour later.when unboxed It was clearly broken with the door handle pushed in.Ok I get these things happen so rang them up straight away 3.30pm, phone lines closed only open 10-2 Mon to Fri even though website states 8.30am till 18.00 Mon to Friday so sent a message and a pic to customer service. Waited for a reply but nothing, so phoned them up on the Monday, got told the did not receive the email and they do have people in office till 5 to receive emails,so why have it advertised phone 8.30 till 1800 very misleading,the email did get sent my end so sent it again and lower behold they got it straight away. Then I got told item was out of stock be over 3 weeks.fine can I have a refund please ,so I followed return policy and took to a local shop for it to be collected. It arrived back at tower 3 days later so phoned two days later asking why the money hadn’t gone back in .they said it’s a logistical issue there end. I now have to wait till next week and it will get reviewed. In the mean time I managed to get the air fryer from Argos.so very disappointed with there out of date process all from just wanting to get a product from manufacture, also mentioned any chance of any kind of good will like the chip basket attachment for vehement hassle, a straight No we are not allowed to do anything like that. So be warned not the best company to do business with. And on a whole just very disappointed.”

Helpful Report

Posted 4 years ago

Hi Pete, Thanks for taking the time to leave your review about your recent experience with Tower. I was disappointed to read your comments and would like to address some of the points you raised I can only apologise for your delivery experience and the condition in which your parcel was received - rest assured we hold close links with our courier partners and we will address your issue with them at our next service review. I hope you can appreciate the last 24 months within the COVID pandemic have placed exceptional challenges on organisations Customer Services Teams. We have balanced the safety of our representatives working from home with the ability to respond to our customers communications - to this we took the unprecedented step to reduce our telephone support - I am pleased to confirm this is now returning to our normal opening hours. Finally your last contact with ourselves today (25th March) related to the refund for your returned product - having had the opportunity to investigate your enquiry your parcel was returned to us on 23rd March - within our return instructions we clearly state please allow 5 to 10 working days for the refund to be received in full. It only leaves me to apologise once again for your disappointment. Regards Keith - Group Customer Service Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,829 reviews