Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a griddle pan may 2021 it is still in warranty have emailed numerous times with no reply. Personally a rubbish aftersales firm.And products no better.”

Helpful Report

Posted 4 years ago

Hi Teresa, Many thanks for your comments. We were disappointed to read your review. Due to the popularity of the Tower products, we have been inundated with customer enquiries and post Christmas we are taking slightly longer than expected to get to our valuable customer messages. Having investigated your comments we were concerned about the numerous messages you mention - we have 2 messages from you and one of my Senior Customer Advisors has responded to you addressing all of the points you raise. It only leaves me to apologise for the shortfall in the normal exceptional level of customer service we provide to our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered some air fryer spare parts namely a base and a basket as mine although only 12 months old has started to lose the non stick coating. I did pay for next day delivery but I ordered after 2pm so did not arrive until Monday. I was sent the wrong cheaper spares completely and on calling customer services I was asked to prove they were the wrong items??? I felt like a criminal and a liar. The invoice had the correct order numbers. I took photos of everything including a download of their webpage highlighting what I had received was wrong and emailed this to them. Two hours on nothing I then called again to ask what was happening. I spoke to a different advisor who confirmed the wrong items had been sent and said she would send me a returns label. Again this wasn’t done, yet again another phone call, again a promise to send the returns label within 30 minutes that was two and a half hours ago. I’ve asked to speak to a supervisor but apparently they are not available for 48 hours! Based on this experience I would not deal with Tower again. Their customer service leaves a lot to be desired and one advisor needs to take a course on people skills and dealing with the public!”

Helpful Report

Posted 4 years ago

Hi Sue, Many thanks for taking the time to leave your review about your recent experience with our Customer Services Team. I was disappointed to read your comments. Our front line customer services advisors speak with thousands of customers per month and undertake regular coaching and training to ensure we always provide the highest level of customer experience. My investigations show that your correct products have been delivered. Please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a sealing ring paid for next day delivery that took 3 days to arrive customer service doesn’t answer my emails .”

Helpful Report

Posted 4 years ago

Hi, We were very disappointed to read your review left about your recent order placed with Tower. Your review was the first occasion we have been made aware of your dissatisfaction as we have no record of receiving any messages from you. Due to your order being placed after the cut off time to qualify for next day delivery I can confirm your order was delivered on time. One of my Leadership Teams has contacted you today to clarify all of the issues you have raised. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love my tower but recently bought replacement drawer which does not fit therefore useless. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Paul, Many thanks for your review regarding the drawer for your Airfryer. We were disappointed to read your comments and review especially as this appears to be the first time you have raised the issue with us I have arranged for one of my Leadership Teams from Customer Services to contact you to understand your enquiry further and ultimately to resolve this. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My Tower 600w blender worked for 2 minutes only”

Helpful Report

Posted 4 years ago

Hi William, Thanks for your 1-star review regarding your Hand Blender. We were disappointed to read your comments especially as this appears to be the first occasion we have been made aware of an issue. I have arranged for one of my Leadership team from Customer Services to contact you today in a bid to understand your enquiry further and ultimately resolve this. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered from Tower last Christmas with next day delivery. It didn't arrive and when I contacted Tower they advised it was due to delays because of the pandemic. This was understandable last year and even though it left me without Christmas gifts I decided to order from them again this year. I placed an order on 17 Dec for next day delivery. The money was taken pretty much straight away and I expected this to be delivered on 20 Dec. There's still no sign of the parcel. I contacted Tower who again sited delivery delays- pretty much the same email as last year and advised a further 7 working days for delivery. This means once again the order is only going to arrive in the New Year. I will definitely not be making the same mistakenol of ordering from here again- there are many other more reliable retailers to order from. It wouldn't be so bad if the staff actually showed some interest/empathy when you contact them but all I seem to receive are templated responses. If you want your order to be delivered when they say it will I would definitely consider ordering elsewhere.”

Helpful Report

Posted 4 years ago

Hi Sarah, We were disappointed to read your review about your recent order and delivery experience. Having had the opportunity to investigate your enquiry I can confirm your parcel was delivered on 23rd December and not in the New Year you mention within your review. I can confirm that the week leading up to the Festive holidays is always a busy one for our courier partners who did a fantastic job ensuring thousands of our customers received their parcels in time for Christmas. Please be assured that we respond to each of our customer's messages individually taking into consideration each customers circumstances. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“DO NOT BUY FROM TOWER! The worst shopping experience we've ever had. I ordered 3 items on 23rd Nov with next day delivery, they took full amount from my bank on the next day, but 3 days after I haven't receive the parcel or any email. I then contacted the customer service and they replied the ice diamond pan that I ordered is out of stock, which will be back in mid-December, so I decided to wait. On the 17th Dec, they contacted me again saying the pan will never be refurbished due to system errors, I can only continue with the rest of two items or cancel the whole order, I can't not wait for longer so asked to ship the rest. BUT today, the 22nd Dec, we finally received this a month wait family Christmas gift parcel, only ONE item is in it!! And my account shows the order is completed. Very disappointed! I have questioned them why the ice diamond pan is still showed in stock and available to purchase from their website since the day I ordered until 17th Dec (able to ship with next day delivery). They told me orders can still be placed and other customers will receive the same response. This is ridiculous false advertising, hope no one is waiting for them like silly me. I've never receive the 'prompt response or great customer service' from Tower that others mentioned in reviews, I'm a reasonable person but this is out of my bottom line as a customer.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments regarding your recent order experience. I can see from investigating your enquiry that it was fully resolved by one of my Leadership Team Sam. We always value our customers comments and on the rare occasions when things don't go to plan our Customer Services team aim to resolve your issue quickly. Finally please accept my apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower have let me down from day one (November 30th 2021). I ordered two items costing over £50 which included free delivery. I have had no delivery and no goods for three weeks now. Each time I email or phone Tower they say it's the fault of Hermes delivery company. 'Chasing the problem' amounts to sending an email to Hermes which of course doesn't get a reply because Hermes are 'too busy' losing parcels. It's a great shame because I know Tower products are good quality. I'm still waiting for mine.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your valuable review about your delivery experience. On the rare occasion where something doesn't go to plan our Customer Services Team are available to resolve your enquiry. From the information I have received, one of my Leadership Team has contacted you and your parcel has been successfully delivered. Please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The basket was as expected but the customer service was the worst I have ever encountered. Firstly despite selling the air fryer in Ireland, Tower does not support the product with after-care service and will not send spare parts to Ireland. I tried a London address that is a forwarding agent and again Tower advised they would not use this facility. In the end, I got the basket delivered to a friend in Northern Ireland and despite paying for next day delivery the basket took 1 week to arrive. Hard to believe that Tower can not put a stamp on a box and send it to Ireland and as it is their policy they should warn potential customers that they do not support their product in Ireland.”

Helpful Report

Posted 4 years ago

“Not great. I returned a faulty item 2 weeks ago and still waiting on my refund. I have had no email or update. Also the customer service phone line apparently is only open 10am-12pm, so you cannot speak to someone. I have emailed and chased re my refund and still waiting.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments regarding the return of your microwave. Having had the opportunity to review your comments I can confirm your parcel was delivered to us on 3rd December. We then carried out a return inspection on your parcel and made arrangements to process your refund. This was communicated to you in full by one of our Leadership Teams. Regards Keith - Grop Customer Services Manager

Posted 4 years ago

“Firstly, the website needs updating. Item is listed as £18.99 "with free delivery" but when you go to checkout it is plus £3.99 for standard delivery. Secondly, I paid extra for next day delivery. 12 days after ordering Hermes have still failed to deliver or return to Tower so I can be refunded. Joke of a Company and even bigger joke of a delivery service. I should have bought a cheaper one from Amazon instead.”

Helpful Report

Posted 4 years ago

Hi Mr Hartley, Thanks for your valuable review. As per our Terms & Conditions that free UK delivery is available for orders over £40. I was sorry to learn of the delay in delivering your parcel and as a result, your wish to cancel your order for a refund of your purchase. I can confirm your parcel has now been returned through the courier network to ourselves and a refund has been processed. Once again please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered housewarming presents for a family member with next day delivery 9 days ago. No updates from courier - just states ‘unable to deliver parcel.’ No response from Tower customer services email. Call centre only open 10-12. I work in a hospital so am unable to call at that time! £100 down the drain with no clue where my items are and if they will even be delivered!”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was sorry to read that your parcels had not been delivered as expected. Rest assured this rare occasion has been passed across to our courier partners for a full investigation. I can see you have spoken with one of our dedicated Customer Services team who will provide a full and detailed update within the next 48 hours. Once again please accept my sincere apologies Keith - Group Customer Services Manager

Posted 4 years ago

“I purchased the Tower kettle, toaster, breadbin, and microwave during the latter half of 2019, within 8 months the kettle stopped boiling now the microwave has stopped working it does not heat up. I downloaded the guarantees for these products but have somehow deleted them from my phone. I still have the purchase receipts but apparently they are not good enough. After speaking to a helpful customer service advisor i was informed that there was nothing they could do about the problem because i couldn't produce the proof of warranty download. I feel an injustice has been done and i therefore would definitely not recommend Tower products.”

Helpful Report

Posted 4 years ago

Hi Mrs Sheard, I was disappointed to read your review about the fault which has occurred with your microwave. All of our products are supported by a 2-year warranty with an option for the customer to extend the warranty by a further 1 year. When a customer contacts us to extend their warranty a confirmation email is sent to a nominated email address. From the 3 email addresses you provided to our Customer Services Teams we had no record of receiving your extended warranty request. One of our Leadership Teams is writing to you within the next 24 hours to confirm. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“IT s work once,after don't work.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review. I was both disappointed and surprised to read your comments as this is the first occasion we have heard from you. Our dedicated Customer Services Team are readily available to respond to any enquiry our customers may raise. One of our Leadership Teams will be writing to you within the next 24 hours to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered replacement pan for air fryer paid next day delivery still waiting 3 days later. Only email received was from hermes stating they are waiting to recive parcel nothing since. Contacted Customers services only to receive automated reply and reference number. Nothing since. Not worth paying for next day delivery.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about your recent experience with Tower. I was sorry to learn that we failed to meet your expectations. From my investigations, one of our Leadership Teams has messaged you today to resolve your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I just received my 10 in 1 air fryer and tried to register using the registermywarrenty address but was taken to a white goods sales room with no registry and when I added the / as on the address it took me to a vpn place. I’m now worried when I plug this thing in if it will cook or wash clothes. :) Anyone else have problems registering?”

Helpful Report

Posted 4 years ago

“It has not arrived”

Helpful Report

Posted 4 years ago

Hi Eric, Thanks for your review regarding your recent order. I was sorry to read your comments - we have messaged your directly this morning. Rest assured your parcel will be with you shortly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered 2 ring seals for a 3 litre pressure cooker on Saturday. I then found they don't work at the weekend. I gave it till Monday and didn't hear anything. Today Tuesday the carriers sent me a text to say they are waiting for the order. 2 days have now gone and I paid for next day delivery and still not received my order.”

Helpful Report

Posted 4 years ago

“POOR POOR QUALITY... 3 TOASTERS ALL WITHIN 12 MONTHS. ONLY TOASTS ONE SIDE, THE NEXT ONE THE KNOB CAME OFF AND WORSE OF ALL THE 3RD REPLACEMENT DOES NOT LET YOU PUSH DOWN LEFT SIDE OF TOASTER UNLESS YOU PUSH DOWN THE RIGHT SIDE OF YOUR TOASTER... VERY POOR MICROWAVE WHICH DIDNT WORK FROM THE DAY I GOT IT SO AGAIN GOT IT EXCHANGED BUT THE REPLACEMENT IS VERY POOR AS THE MICROWAVE STOPS WITH STILL A MINUTE LEFT SO HAVE TO TIME THINGS ON MY PHONE, REALLY NOT ACCEPTABLE. THE WHITE COATING ON THE KETTLE BLISTERED AFTER 12 MONTHS USE AND COATING THEN PEELED OFF LEAVING A VERY UGLY SILVER PATCH. COFFEE SUGAR AND TEA CANNISTERS ARE ROSE GOLD LIDS OR SHOULD I SAY HAD ROSE GOLD LIDS BUT JUST WITH WIPING THEM OVER A COUPLE OF TIMES A WEEK AS YOU DO WITH KITCHEN ITEMS THEY HAVE GONE LIKE A BLACK/GREEN COLOUR SO EMBARRASSING AND ONLY FIT FOR THE BIN AND AT £30 NOT CHEAP.. DO NOT EVEN BOTHER BUYING THE KNIFE SET AS THE ROSE GOLD HAS FADED WITH JUST WASHING THE KNIVES AND THE AUTOMATIC BIN WENT BACK TO SHOP AFTER ONLY 3 WEEKS USE. TOWER YOUR ITEMS ARE SO POOR AND I AM A LOT OF MONEY OUT OF POCKET AND LEFT WITHOUT SOME KITCHEN ITEMS..... SHOCKING”

Helpful Report

Posted 4 years ago

Hi Marty, Thanks for taking the time to leave your comprehensive review of our products. I was disappointed to read your comments as well as being suprised as to date we have no record of receiving any messages from you raising these issues to our Customer Services Team. One of our Leadership Teams has messaged you directly and we await further information from you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have been emailing for over a week now and still had no reply I bought the combination bins 2 x 25lts (goes on top) and 1 50 lts I also bought the bin liners that was said to fit the 50 Lts rectangular bin but unfortunately do not fit all I want is an answer to tell me what bin liners I need !!!!!”

Helpful Report

Posted 4 years ago

Hi Chris, I am sorry no one has gotten back to you. I am going to forward this to one of the team and get them to respond back now. Thanks for your patience. DJ

Posted 4 years ago

Tower is rated 4.1 based on 5,829 reviews