Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a air fryer oven on thursday last week at a cost of over £120 for next day delivery did not arrive so emailed still noreply then phoned and was told out of stock but coming in on the 14th so will be dispatched then for tuesday delivery ?still no email to say its been sent which i belive was a lia to get me off the phone still saying in stock on there web site that is wrong they take you money then could not care less .tried to phone today but they are onle open for a couple of hours a day??that is when most people are at work so you waste your time trying to get through and dont answer emails disgusting company have now informed my credit card company keep clear of this company”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your review regarding your recent order. I was sorry to read your comments. Having had the opportunity to investigate your enquiry I can see one of my team emailed you on the same day your order was placed to manage your expectations about the scheduled delivery date. I do notice that you have used 2 different email addresses - one for your order and one for your communication to us. Please accept my apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered a 14.5l oven on Thursday last week for next day Phoned on Friday as the phone lines only open for a couple of hours a day Emailed with no reply Told Friday would be dispatched on Monday still no item sent Disgusting company take your money then could not care will never use this company again keep clear or you will be lied to with any excuse they think of”

Helpful Report

Posted 4 years ago

“After ordering a number of items for next day delivery on 26th feb, I am still awaiting items and for the ones I have received I’ve had to chase them every step of the way. None of the delays were communicated to me without me chasing. Appalling customer service.”

Helpful Report

Posted 4 years ago

Hi Caroline, Thanks for taking the time to leave your valuable review about your recent delivery experience. I was sorry to learn of these difficulties. Rest assured I will be addressing your issue with our courier partners at our next service review meeting. Once again please accept my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Disgusting service I have waited over 2 weeks for my delivery and still havent received my order I have sent countless emails explaining the situation and they are promising my parcel will be delivered by a certain date but never arrives I will not be ordering again of this site absolute shambles!!”

Helpful Report

Posted 4 years ago

Hi Amy, We were very surprised to read your review about the delivery of your parcel. Having checked our messaging platform it shows none of the countless emails you mention in your review. Please get in touch with our Customer Services Team at customerservice@towerhousewares.co.uk where we would be delighted to assist with your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have ordered Tower pressure cooker 22cm 2 Sealing Rings on 1st of March. I have received my parcel 4th of March. I opened the box and my both Rings are in wrong size. You send me 20cm Rings. I'm really disappointed. Because I needed Rings urgently. I have emailed to customer services but you didn't reply. How should I return this and send me my ordered item. You send me wrong item”

Helpful Report

Posted 4 years ago

Hi Hamid, Thanks for your review. I must offer my sincere apologies for the receipt of the incorrect product - having had the opportunity to investigate your enquiry I can confirm this was attributed to an error within our Warehouse. I believe you have contacted us by telephone and the issue has been resolved. Once again please accept my apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Bought an Air Dyer 25th March, arrived couple of days later, small concern about the draw, one side doesn’t fit quite right, so just asked twice if it was ok, no answer what so ever, customer service very disappointed,”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for taking the time to leave your review about your Air Fryer. I was disappointed to read your review. Having had the opportunity to investigate your enquiry we have responded to your message - indeed we are currently awaiting your reply to resolve your issue fully. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 4 years ago

“I've tried to get replacement bulb for my 12ltr tower air fryer oven 230 volts x 25 watt I've sent emails guess what no answer and I've also tried different outlets to no avail .this will be the last tower pruduct I purchase .customer service rubbish stay clear of these”

Helpful Report

Posted 4 years ago

Hi Victor, We were disappointed to read your comments. Our Customer Services team have safely received your messages - our immediate reply to your messages was that we will be in touch in due course. Due to the popularity of our products there are times when we may take slightly longer to respond to our customers messages. One of our dedicated Customer Services team will be in contact with you within the next 24 hours to resolve your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“when it came it did not work and I want a refund”

Helpful Report

Posted 4 years ago

Hi We were very disappointed to read your review - especially as we have had no communication from you previously. Our Customer Services team are on hand to respond to any enquiry our customers may make - to this we have written to you today to understand your enquiry further. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I purchased a kettle that stopped working on day 2. I contacted customer services via an email as there is no telephone number. They issued a return form. I sent it back and have not heard anything since, no replacement no refund! I first contacted customer services on the 9th February, it is now the 2nd of March and still without a kettle and no further response.”

Helpful Report

Posted 4 years ago

Hi I was sorry to read your review about the service you have received from Tower. To confirm we do have a customer services telephone number which is shown on our website. Your faulty kettle was received and inspected by ourselves on 25th February with your replacement being dispatched to you the next working day. Your parcel is on route to you with our courier partners - all of this has been confirmed to you by one of our Customer Services agents. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“These are, without a shadow of a doubt, the worst products I have ever had the misfortune of using. Everyone involved in the creation of these products should be utterly ashamed of themselves. Avoid like the plague.”

Helpful Report

Posted 4 years ago

Hi I was disappointed to read your review especially as we have had no contact from you about your issue. As a result of your comments one of my team have messaged you today. Here at Tower we have a dedicated Customer Services Team who are always readily available to resolve any query a customer rasises with us. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Kettle arrived damaged. I have contacted tower about arranging a free return but had no response”

Helpful Report

Posted 4 years ago

Hi Mike, Thanks for getting in touch and leaving your review about the delivery of your kettle. I was disappointed to see the damage upon arrival. Here at Tower we always strive to improve the service we provide to our valuable customers - to this the photograph you kindly provided will assist us greatly when we speak with our suppliers about your enquiry. I understand one of our customer services team have been in touch to resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Very poor. Microwave has become rusty in 11 months. Unable to contact Tower via phone, waited a week for a reply to email. The reply ( also to my follow-up email) was dismissive and inaccurate, no effort to address the issue at all. Will not be purchasing anything from Tower again.”

Helpful Report

Posted 4 years ago

Hi Jules, Thanks for taking the time to leave your review about the recent contact with our Customer Services Team. I was disappointed to read that you felt the response provided did not meet your requirements. I have arranged for one of our Leadership Team (Samantha) to contact you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Awful Service, First sent a damaged Air fryer, then, No refund even after returning the item ( after one week). Finally Paypal refunded my money.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your comments about the return of your product. We were disappointed to read your review. Having investigated your comments we provided instructions of how to retutn your parcel to us safely. We always provided timelines of when your refund would be processed however prior to this timeline expiring you engaged with PayPal. Please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 4 years ago

“Purchased air fryer T17021 in 1999 with a three year guarantee, but now as developed a fault the fan as stopped working and the inner basket button release as broken I have a three year warranty certificate but tower will not honer this because I don't have the original purchase receipt, after all who keeps original purchase receipts when you have a Tower issued warranty certificate so beware of your air fryer goes faulty within 3 years and you don't have the original purchase receipt you won't get any help from Tower !!! Very disappointed customer.”

Helpful Report

Posted 4 years ago

“I bought recently a Tower RF1PRO vacuum and there was no power adaptor in the box. I called imediaelly the "Customer service" and the Lady told they don't have any spare parts, try to get a replacement adaptor from the retailer- but this is impossible as the retailer was an auction website. I don't understand this because the company wrote to the back of the user manual: "... need any spare parts, please call our Customer Support Team..." What a great Customer Support, thank you, Tower Housewares...”

Helpful Report

Posted 4 years ago

“I bought a griddle pan may 2021 it is still in warranty have emailed numerous times with no reply. Personally a rubbish aftersales firm.And products no better.”

Helpful Report

Posted 4 years ago

Hi Teresa, Many thanks for your comments. We were disappointed to read your review. Due to the popularity of the Tower products, we have been inundated with customer enquiries and post Christmas we are taking slightly longer than expected to get to our valuable customer messages. Having investigated your comments we were concerned about the numerous messages you mention - we have 2 messages from you and one of my Senior Customer Advisors has responded to you addressing all of the points you raise. It only leaves me to apologise for the shortfall in the normal exceptional level of customer service we provide to our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered some air fryer spare parts namely a base and a basket as mine although only 12 months old has started to lose the non stick coating. I did pay for next day delivery but I ordered after 2pm so did not arrive until Monday. I was sent the wrong cheaper spares completely and on calling customer services I was asked to prove they were the wrong items??? I felt like a criminal and a liar. The invoice had the correct order numbers. I took photos of everything including a download of their webpage highlighting what I had received was wrong and emailed this to them. Two hours on nothing I then called again to ask what was happening. I spoke to a different advisor who confirmed the wrong items had been sent and said she would send me a returns label. Again this wasn’t done, yet again another phone call, again a promise to send the returns label within 30 minutes that was two and a half hours ago. I’ve asked to speak to a supervisor but apparently they are not available for 48 hours! Based on this experience I would not deal with Tower again. Their customer service leaves a lot to be desired and one advisor needs to take a course on people skills and dealing with the public!”

Helpful Report

Posted 4 years ago

Hi Sue, Many thanks for taking the time to leave your review about your recent experience with our Customer Services Team. I was disappointed to read your comments. Our front line customer services advisors speak with thousands of customers per month and undertake regular coaching and training to ensure we always provide the highest level of customer experience. My investigations show that your correct products have been delivered. Please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Bought a sealing ring paid for next day delivery that took 3 days to arrive customer service doesn’t answer my emails .”

Helpful Report

Posted 4 years ago

Hi, We were very disappointed to read your review left about your recent order placed with Tower. Your review was the first occasion we have been made aware of your dissatisfaction as we have no record of receiving any messages from you. Due to your order being placed after the cut off time to qualify for next day delivery I can confirm your order was delivered on time. One of my Leadership Teams has contacted you today to clarify all of the issues you have raised. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love my tower but recently bought replacement drawer which does not fit therefore useless. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Paul, Many thanks for your review regarding the drawer for your Airfryer. We were disappointed to read your comments and review especially as this appears to be the first time you have raised the issue with us I have arranged for one of my Leadership Teams from Customer Services to contact you to understand your enquiry further and ultimately to resolve this. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My Tower 600w blender worked for 2 minutes only”

Helpful Report

Posted 4 years ago

Hi William, Thanks for your 1-star review regarding your Hand Blender. We were disappointed to read your comments especially as this appears to be the first occasion we have been made aware of an issue. I have arranged for one of my Leadership team from Customer Services to contact you today in a bid to understand your enquiry further and ultimately resolve this. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,882 reviews