Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Months ago I had my Air fryer break for no reason only had it since Christmas. I had to prove it wasn’t working with about 50 emails back and forth videos etc it was like they didn’t believe me . Finally said they would send out a replacement, after waiting a month no replacement came , had to contact them again , they said sorry they didn’t have the stock and would resend another one if receive it in up to 5 days , this was about 5 weeks ago still no sign. Faulty goods and bad customer service. Wouldn’t recommend to anyone!!”

Helpful Report

Posted 4 years ago

“Ordered 5 items. One item arrived and was the wrong item and another 2 were damaged. Tower hide behind covid to switch off their phone lines and you cannot speak to anyone, relying on email that they chose not to answer. They're quick enough to take your money but their customer service is atrocious. Avoid at all costs”

Helpful Report

Posted 4 years ago

Hi Steve, That doesn't look good. I can see your orders on the system - Scandi range is certainly a lot stronger than this. I will get Carina to get in touch with you. If you do not get any feedback, my email is a david.thompson-jones@rkwltd.com. We will get this sorted. DJ

Posted 4 years ago

“I purchased a sensor waste bin and lid has broken and still under warranty but to get in touch with anyone from company is mission impossible I’ve sent 3 emails and have rang on numerous of times to be cut off even tried to contact people on trust pilot I have score one but I really don’t think customer service is worth this totally unexceptionable”

Helpful Report

Posted 4 years ago

Hello Judy, Thank you for your review. We're sorry to hear that you have been unhappy with our service, I can now see that one of my colleagues have been in touch with you and sorted your issue for you. Take care. Carina @Towerhousewares

Posted 4 years ago

“You have taken the money out of my bank account and i have not received the paddle please give me my paddle or give me a refund so i can bye it from some ware else David Newbery ps no one has made the delivery and it still hasn't turned up”

Helpful Report

Posted 4 years ago

Hi David, I have just looked at the Hermes tracking and it is showing as they tried to deliver it, but it failed. If you email me directly on david.thompson-jones@rkwltd.com and we can get it redelivered to you. Thanks. DJ

Posted 4 years ago

“Next day delivery... Still waiting 2 day's later for Deep fat fryer! Customer service, 2 day's late getting back to me... Blaming it on their Courier service, don't know when it will arrive told. ***Still advertising Next day delivery on Web page / site! Miss selling, false representation and against trading standards. Do Not purchase any thing from Tower.”

Helpful Report

Posted 4 years ago

Hi, can you please email me directly on david.thompson-jones@rkwltd.com and I can find out what has happened with your order. Thanks. DJ

Posted 4 years ago

“I received my item damaged i was told unless I could send a picture there was nothing they could do even when I said I can not do that . I'm sorry dut it should have been picked up and exchanged all so was not delivered on time I was told next day but was not”

Helpful Report

Posted 4 years ago

Hello Jason, Thank you for your review. We're sorry to hear that you are unhappy with our service, unfortunately our process involves taking images so that we can physically see how the item has arrived to you so that we can feed this information back to the couriers. We can also appreciate the fact that sometimes our customers do struggle to do this but we can see on your email thread that you had initially asked your daughter to do this for you. Take care. Carina @Towerhousewares

Posted 4 years ago

“We never received the Tower fan!!!”

Helpful Report

Posted 4 years ago

Hello John, Thank you for your review. We have looked into this a bit further for you and can see that you have not yet emailed in to us so we have emailed you. If you can get back to us as soon as possible with the information that we need we will be able to rectify this issue for you. Take care. Carina @Towerhousewares

Posted 4 years ago

“AVOID AT ALL COSTS - THERE'S A REASON FOR THE GROWING NUMBER OF ONE STAR REVIEWS. Received the Glitz storage canisters for Christmas. The coffee lasts 2 days in the canister before it goes off (dark and bitter). This is the response (eventually) from Customer Services. "The contents that you place inside will therefore have a limited shelf life. Unfortunately this would be the same with any replacements you receive. Unfortunately this isn't a fault and we're sorry that the canisters don't perform to your expectations." So they're selling storage canisters that provide a limited shelf life of TWO DAYS and think this makes their product fit for purpose. What a joke.”

Helpful Report

Posted 4 years ago

Hello Melanie, Thank you for your review! We're really sorry to hear that you are unhappy with our customer service. I would like to rectify this issue for you and so will reply to your email now. Take care. Carina @Towerhousewares.

Posted 4 years ago

“Only had it 2 months and it just Bleeps and flashes even when it's been unplugged!!! I gather from other sites that this is not unusual and that it is probably broken. Dinner in the bin. Thank you.”

Helpful Report

Posted 4 years ago

Hello Joanne, Thank you for your review. We're sorry to hear that you are having an issue with your item. If you can get in touch with us at customerservice@towerhousewares.co.uk and mark your email for the attention of Carina I will get back to you as soon as possible. Take care. Carina @Towerhousewares

Posted 4 years ago

“The Tower products we have are great however, the Tower website is simply not fit for purpose. Over two years ago I could not register a product. This was subsequently resolved by Customer Services confirming the extended warranty. Recently I needed to make a claim but could not login to my account. Once again resolved by Customer Services but I had to open a new account which does not show the products I have registered. The process of making the claim involved sending much information that had already been provided when extending the warranty. Why could Customer Services not access this information rather than me having to send it all again? I believe there has been no attempt to solve the "technical difficulties" you, and more importantly the customer, have been experiencing for at least over two years.”

Helpful Report

Posted 4 years ago

Hello Ken, Thank you for your review. We're sorry to hear that you have had not had a very good experience with your account. We will certainly raise this with the relevant departments as you have made some good points regarding the process. We thank you for that. We can see that your query has now been dealt with by one of our colleagues. Take care. Carina @Towerhousewares

Posted 4 years ago

“If I could leave Zero stars - I would!! Worst company I have ever used. First my parcel didnt arrive Next Day as I paid for, it was then a battle for me to request my next day delivery charge to be refunded. I took the day off work to accept delivery on paid day. When they eventually sent out for delivery, I wasn't available therefore had to leave a note to refuse delivery - Parcel was returned straight back to Tower. This was on 22nd July. We are now 2nd August and Tower are claiming they are yet to receive this back and will issue a full refund ten days after they recieve the undelivered parcel back. I have received confirmation from the courier (as getting no sense out of the non-existent customer service team at Tower) - Appreicate the staff are working from home, but what are they actually doing working from home if phone lines closed and they dont answer querys when opening a ticket. I have chased this on a few occasions over the last two weeks and still none the wiser. I have now had to open a dispute with my bank to request my refund back. AVOID THIS COMPANY AT ALL COSTS. DO NOT WASTE YOUR TIME OR MONEY - SHOP ELSEWHERE!!! They also remove some reviews as my initial one was removed. Wish I read the reviews beforehand as it seems ALOT of other customers feel the same and have receieved the same terrible service.”

Helpful Report

Posted 4 years ago

Hello Rebecca, Thank you for your review. We're sorry to hear that you are unhappy with our service. We can completely understand your frustration with the couriers too. From our records your parcel was out for delivery on the 22nd July but you stated that you wanted to refuse delivery. Parcels are not returned to us straight away this can take a few days to even register on the system that they are coming back to us as is down to Hermes. I can also see that you have emailed in multiple times and we have merged these emails together so there is only one thread of emails and we are not duplicating work, this will be why they have been closed without a response. I will personally reply to your email now to resolve this issue for you. Take care. Carina @Towerhousewares.

Posted 4 years ago

“Tower Air Fryer developed a fault requiring a replacement part. Received an automated reply but no response for over two weeks (despite 2 reminders for me) so I was left totally unaware of whether they would help me and eventually in desperation had to buy a new one. Response now (an obvious "cut and paste" reply) is that they will pass on my fault details to their quality assurance team to consider in the next iteration of redesign! Am I seriously supposed to be comforted by that?!!!!”

Helpful Report

Posted 4 years ago

Hello Mike, Thank you for your review. We are sorry to hear that you are unhappy with our service and we are extremely sorry that you had to wait for a reply from us. What happens when we get multiple emails sent in to us is that your reply time gets pushed back as we have a 24 hour reply service. We really understand your frustration regarding this though. I can see from your emails that my colleague has been in touch and offered to send a timer dial out to you free of charge to resolve your issue. Take care. Carina @Towerhousewares.

Posted 4 years ago

“Ordered from you on the 20th july for next day delivery, we are now 29th july still no item. E mailed numerous times told i cant cancel because its already with the courier. Teacking has no update. Sent me a returns label to return it for a refund. Still no item to return and no refund. How long do you want to hold my money for? Customer service is shocking. Dong use this company.”

Helpful Report

Posted 4 years ago

Hello Samantha, Thank you for your review. We're so sorry to hear that you are unhappy with our service, unfortunately we couldn't cancel your order as it had left our warehouse and was with the courier. We can now see that our colleague has been in touch with you and refunded your order due to Hermes misplacing your parcel. We can also only refund once we get confirmation from Hermes via email to state that parcels are missing. We hope this information helps. Take care. Carina @Towerhousewares

Posted 4 years ago

“Ordered an air fryer on 16 July for next day delivery order number 11574. Now 29 July and still waiting for it to be delivered. No one answering phone just told to send email which I did but emails are also ignored. You had no such delay in taking my money though - my account debited 16 July! Absolutely shameful customer service - tantamount to theft - only giving one star as can’t give less! Will be reporting to my credit card company to get my money back. EVERYONE DO NOT BUY ANYTHING FROM THIS COMPANY -TOTAL SCAM.”

Helpful Report

Posted 4 years ago

Hi Katie, Thank you for your review, We're so sorry that your order has not yet arrived to you, this is due to unprecedented demand of our item and as your item wasn't dispatched this is why you didn't get a confirmation email. Unfortunately we have a 24 hour service reply on all of our emails but if multiple emails get sent in to us this pushes your reply time back. I have now refunded you your money for your item and replied to your email. Our apologies again. Take care. Carina @Towerhousewares

Posted 4 years ago

“No belt after order”

Helpful Report

Posted 4 years ago

“Ordered a knife block on 19th July, and paid extra to have next day delivery. I received a confirmation email and an order number (12128) Since then - nothing. I have emailed several times - no reply I have phoned - phone line says everyone working from home. So what is the problem????????? Companies that have got staff working at home say how successful it is , And going forward are going to stay this way. No where on your site does it state there are problems and hold ups, So come on Tower get a grip and pull your socks up. At the moment you are not worth the 1 star l have put on. (You have only got this as it will not accept nil star) Customer service is non - existent, and yet you are still taking orders and people’s money. Sharron”

Helpful Report

Posted 4 years ago

Hello Sharron, Thank you for your review. We're extremely sorry that we haven't been in touch sooner and completely understand your frustration, we do have a service level to answer emails within 24 hours, unfortunately due to you sending multiple emails, this has pushed back your answer time. Please accept our apologies for this. Your frustrations with not having knife sets stating at time of purchase these will not be on NDD have been noted and sent to the relevant department to hopefully prevent this happening again. Take care. Carina @Towerhousewares

Posted 4 years ago

“Do not deliver order, and no response from the customer service team.”

Helpful Report

Posted 4 years ago

Hello Matthijs, Thank you for your review! We're so sorry that your order didn't arrive to you next day, we have been experiencing a surge in sales and so this has caused some delays. I can now see from our records that your parcel has now arrived to you. Take care. Carina @Towerhousewares

Posted 4 years ago

“Feet keep falling off fan and the metal ends are razor sharp. Slit in thumb very painful. The whole design is cheap and wobbly.”

Helpful Report

Posted 4 years ago

“Order number-000012333 Ordered two fans for next day delivery. Not had any notifications for despatch, not reply to emails and still no fans 2 days later. If you can’t get them to me please refund me so I can buy them from elsewhere!!! Kids are boiling away.”

Helpful Report

Posted 4 years ago

Hello. Thank you for your review. We're so sorry that your order didn't arrive next day. I can see that one of my colleagues has answered your email directly. Take care. Carina @Towerhousewares.

Posted 4 years ago

“Next day delivery and customer service is non-existent!! Very poor. Would not recommend this company.”

Helpful Report

Posted 4 years ago

Hello! Thank you for your review. We're sorry to hear that you are unhappy with our service and your order has not arrived next day. We have been experiencing a delay in orders being dispatched due to a surge in sales. This has now been rectified. Take care. Carina @Towerhousewares

Posted 4 years ago

Tower is rated 4.1 based on 5,829 reviews