Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a 6.5 litre tower air fryer. I have had issues with the screws falling out. I had emailed the tower customer service but was told to go back to ideal tv who told me to go back to tower. It’s an absolute shambles, which is a shame as the actual air fryer is great”

Helpful Report

Posted 5 years ago

Hello Calum, Thank you for your review. We appreciate that you are unhappy with our service but as my colleague mentioned in your email, this fryer is an Ideal World exclusive and so we would not hold any spares for this fryer. Take care. Carina @Towerhousewares

Posted 5 years ago

“I bought a 7 piece ceramic pan set which carried a 10 year guarantee. A great set of saucepans. I washed and dried them well as instructed and kept felt between them when stored. Then one day the handle came off a pan full of potatoes in boiling water and the rust went all over the kitchen and on the food. However, my 10 year guarantee does not cover rust and the inside of the handle had rusted because they don't use stainless steel screws. What a 10 year guarantee scam! I would advise anyone not to buy tower products.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We're so sorry to hear that you are unhappy with our service, I have emailed to you privately so hopefully we can get your issue sorted. Take care. Carina @Towerhousewares.

Posted 5 years ago

“I am trying to make claim, but all my emails are being ignored. don't bother registering you get no reply, usless.”

Helpful Report

Posted 5 years ago

Hello John, Thank you for your review. I sincerely apologise that your query has not been resolved. I have looked into this issue for you and have read all correspondence with my colleague. Unfortunately we don't have any spare push buttons available to send out to you at the moment which is why we have asked you to get in touch with your retailer in the hopes that they can exchange. Thank you. Carina @Towerhousewares.

Posted 5 years ago

“I bought a set of Tower T81212RS Forged Saucepan, Cerastone Coating, Aluminium, Rose Pink, 3-Piece. I was attract by the pink colour. They are take long time to heat and stick the food very much. The covers fade colour after used two times only. They look likes very old now. They keep some dish soap water came out from the cover lid. I can't use them again. I knew so, I shouldn't have bought them because of the nice pink colour. They made me very disappointed and waste my money!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. I must sincerely apologise for the issues that you have had with our pan set. I have reviewed the images from you and completely understand your frustration. I completely understand that this has been disappointing for you and would like to resolve this issue for you. In order for me to do so, please contact customerservice@towerhousewares.co.uk and mark FAO Carina. Carina @Towerhousewares.

Posted 5 years ago

“Bought a cerastone frying pan, bought it home read reviews and have taken it back.”

Helpful Report

Posted 5 years ago

Hello. Thanks for your review. We're sorry to hear that you are disappointed with our product. Take care. Carina @Towerhousewares

Posted 5 years ago

“Bought the freedom tower induction set. The pans heat marked within the first week. Not stick couldn’t be stickier!! Had for 3 months and the attachable handles are stiffening up. 3 months of use and they are going in the bin and im getting tefal! I contacted tower who were very unhelpful. Photos attached from when I contacted them. The pans are so much worse now!! No stick left no matter how much oil I use. Really disappointed”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. I must sincerely apologise that your query has not been resolved by us. I have reviewed the images from you and have read your previous correspondence with my colleague. Whilst the pan sets are non stick, we do advise to pop a tiny bit of oil in to help with the cooking. I completely understand that this has been disappointing for you and would like to resolve this issue for you. In order for me to do so, please contact customerservice@towerhousewares.co.uk and mark FAO Carina. Carina @Towerhousewares.

Posted 5 years ago

“Buy cheap get cheap. Poor products. Discolouration of metal fittings. Chipping enamel interiors of pans. Very poorly made. So disappointed. Customer service take a while to respond to emails. In the end offers 20%discount of future purchases. As if I would buy off tower again. No thanks.”

Helpful Report

Posted 5 years ago

Hello. We are disappointed to hear that you are unhappy with our service. I can see from your emails that you stated that you have put your items in the dishwasher. This is what will be causing the discolouration of metals. It does state in both manuals to not put items in a dishwasher as the harsh abrasives may discolour or damage item. Take care. Carina.

Posted 5 years ago

“Purchased ceraglide steam iron did all the recommendations on the booklet after used several times water tank kept jamming then all rusty water poured out all over white shirt and ironing board floor and my kitchen units covered in it i am horrified will never purchase tower appliance again.”

Helpful Report

Posted 5 years ago

Hello Hazel, Thank you for your review. We were disappointed to hear that you are unhappy with our service. We do advise to clean the iron on a regular basis though as explained in the email to you from one of our agents. Take care. Carina.

Posted 5 years ago

“I wished I'd read these reviews before purchasing. Purchased a kettle last week. First time I used it, it produced masses of limescale but what it worse is the kettle is downright dangerous. Steam keeps coming out of the bottom and scalding your hand as you try to pour a drink. Purchased as part of a set - if I order a new one, it won't match my existing set. Very disappointed. Will contact customer services but I won't hold out much hope, given these reviews. I've also contacted the online retailers I purchased it from and I am currently awaiting an answer back from them.”

Helpful Report

Posted 5 years ago

“I had a 2 year warranty on a compact air fryer. A safety catch has broken after 18 months. With great technical difficulty (for me) I had to upload photo of problem, invoice and warranty. Shouldn't you already have the warranty? Finally told that it says in the very very small print that it doesn't include accessories. Is the frier basket an accessory? I can buy a replacement basket, plus £3.99 postage, no concession there! No, I will look at a different brand, and check out their warranty with care. Customer service very disappointing.”

Helpful Report

Posted 5 years ago

“Cerastone frying pan. Absolutely useless non stick coating. Paid a lot of money for this. Avoid. Apart from a cheapo Asda pan this is the worst frying pan ever. If I could leave no stars then I would have.”

Helpful Report

Posted 5 years ago

“Still waiting for delivery my order (5-in-1 1L Digital Air Fryer) been waiting now for 17 days - meant to have been delivered the next day.!!! I have chased via email (contact handled by Adam) was meant to get back to me but has not. Now have received a text they have attempted to deliver and they require a surcharge to deliver again. This is LIES, LIES and more LIES. Have not have such dismal customer services.”

Helpful Report

Posted 5 years ago

“Terrible experience, customer service refusing to refund me for unopened item returned on 31/93/2021. Chased up numerous times, still no refund.”

Helpful Report

Posted 5 years ago

“The worst Spoke to customer service I need a reciet I don’t have 1 Oh well we can’t help Find the reciet Not good enough now we need proof of the warranty that was registered there was no registration for warranty it just said 5years free warranty All I want is a working knife set as it’s broken for no reason after 2 years and it looks rubbish now & to be treated like this money making racket!!! My moaner broke 5 yrs warranty Contact them What’s the address Boom fixed and replaced Don’t buy from tower!!!”

Helpful Report

Posted 5 years ago

“Scam😤 Non stick frying pan gone after 2weeks became even stickier than a basic steel pan”

Helpful Report

Posted 5 years ago

“Don't recommend the tower saucepan. The inside comes away after 1st use and this company fails to take responsability if if it's still under guarantee.”

Helpful Report

Posted 5 years ago

“Faulty Kettle, have contacted customer service but to no avail, they expect me to return the item to the shop I purchased it from but I don't live in the area as I was just visiting. As the fault is with Tower I feel they should deliver a new one and collect the old one or advise where I can return it to nearer to where I live.”

Helpful Report

Posted 5 years ago

“I purchased a Tower kettle from you in May 2020 and it is broken. I have emailed countless times and all I get is auto responses and one actual response asking me to respond? How can I respond to nothing? It is two weeks now since I tried contacting you for a replacement and I cant get any sensible response. Your phone lines are closed and you dont respond to email. Filling in the warranty claim form just generates auto responses. I would advise anyone NOT to buy from this company”

Helpful Report

Posted 5 years ago

“I bought a rotating mesh frying basket two days ago and paid for next day delivery. I'm still waiting for it to be delivered. To date, I still haven't received a courtesy text or an email letting me know when I will be getting them. Customer Service isn't great as they haven't replied to any of my emails.”

Helpful Report

Posted 5 years ago

“Absolutely rubbish. I order an air fryer over a week ago for next day delivery. Well I can tell you the chicken has grown feathers waiting for it to be delivered. Contacting Tower is a joke the phone number jsut tells you they can't answer the phone due to covid and the email says someone will get back to you. The live chat just tells you message sent they will get back to you. Well Covid does not seem to have stopped any other company from answering the phones. I have to complain before the product has even arrived. Customer service is rubbish”

Helpful Report

Posted 5 years ago

Jacqui, that is how we want yours chickens to be. I will get one of the team to contact you now on email (I don;t have your mobile). Thanks DJ

Posted 5 years ago

Tower is rated 4.1 based on 5,829 reviews