Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for airfryer on Sunday next day delivery expecting delivery on Tuesday, nothing, order status today still says being processed, tried to phone, what a joke that is, sent an email and no response, they are quick enough having your money, not impressed at all, will not be using these again. CUSTOMER SERVICE NON exstitent.”

Helpful Report

Posted 4 years ago

Hello Tracey, Thank you for your review. I can see from our records that your parcel arrived late to you and for that we apologise. Unfortunately there was an issue with our courier. If there is anything else we can assist with, please can you reply to my email. Take care. Carina @Towerhousewares

Posted 4 years ago

“Phone lines closed down due to staff WFH. Fine. My support tickets are being closed with no communication, no resolution - no matter how many times I raise the issue. The issue is that I ordered a fan which arrived damaged. Can you please respond to me at least? Really poor customer service, and substandard product. I have other Tower products and they have been great... so don't know what's going on here. Will change my customer service ratings once you provide some.”

Helpful Report

Posted 4 years ago

Hello Ravindra, Thank you for your review. We're really sorry to hear that your fan has arrived damaged, please accept our most sincerest apologies for this. We're happy to say that we have now resolved your issue and sent out a new fan to you on a 24 hour courier. The reason your customer support tickets have been closed is because you sent multiple emails in and so we merged all the tickets to not duplicate queries or answers. I hope that this clarifies why your tickets were closed. Take care. Carina @Towerhousewares.

Posted 4 years ago

“I recently purchased a Tower T17005 to replace my acti-fry for the sole purpose of cooking healthy chips / fries. However the chips only cook on the top layer, therefore you have to shake the basket every 5 mins to stand a chance of trying to get them cooked evenly. I would not recommend this product for cooking chips / fries and would return it if possible but will definitely be purchasing another acti-fry.”

Helpful Report

Posted 4 years ago

“Ordered 2 fans before 9 am, 2 days ago and paid extra for next day special delivery. According to faq and email I have received all special delivery orders made before 12 should arrive the very next day and I should receive tracking once posted. At the time of posting - no item, no tracking, no answer for my email to Customer Services, no answer over the phone. The only reason why I ordered from 'Tower' was to get them next day. If I knew it will take so long I would definitely go elsewhere.”

Helpful Report

Posted 4 years ago

“Toast would not pop up high enough. Returned”

Helpful Report

Posted 4 years ago

“I have requested next day delivery still delivery and no update, no reply to emails and no way of contacting you. Not great so far.”

Helpful Report

Posted 5 years ago

Hello Jemma, Thank you for your review, We were sorry to learn that your emails had not been answered, please accept our most sincerest apologies for this. I can see that my colleague is about to get in touch with you to give you some more information on your order. Take care. Carina @Towerhousewares

Posted 5 years ago

“My kitchen bin is faulty and for 5_6month have been trying to get a refund or replacement, I have spoken to a number of staff and promised a replacement BUT each time they say 6 working days it will arrive but it didn't. I wouldn't give stars at all but had no choice. After a great number of communication with this company sent a video ect, and been fobbed of week after week by everyone I have spoken to, its taught me a lesson never to use this company ever again. STILL WAITING 😡”

Helpful Report

Posted 5 years ago

Hello. Thank you for your review! We can see from our system that your previous bin lid was sent out and lost via our courier, unfortunately these things do happen sometimes and they are out of our control but please accept our most sincere apologies. I can also see that my colleague has arranged for another bin lid to be dispatched to you within the next 24 hours. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Paid for next day delivery, three working days later still no item or word from Tower, and nothing but an automated response to my email. Lousy customer service.”

Helpful Report

Posted 5 years ago

Hello Ian, Thank you for review. We're sorry to hear that you are unhappy with our service. I can now see that your issue has been resolved and you have had a full refund for your order. Please accept my apologies for your item not being in stock. Take care. Carina @Towerhousewares

Posted 5 years ago

“Tower airfryer 1500w rotary timer plastic knob broken.!! After 4 months use the button has broken off spindle, due to heat making rotary dial brittle.. looking at reviews this is a common problem, why don't they use metal base to prevent breaking?? Can you send me replacement please”

Helpful Report

Posted 5 years ago

Hello David, Thank you for your review. I have replied to you privately and have agreed to send you 2 new timer dials out the the post. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Terrible customer service, I needed a spare part for my airfryer and they attempted to send it to the Republic of Ireland which they were unable to. I then had this sent to Belfast to a hotel where I was staying and the package got lost for nearly two weeks through Hermes. Hermes advised me that they had lost the package and tower accused me of lying about this. I asked them not to send this to the Belfast address as I would not be able to access this address again. Asked them to sent it to an alternative address in the North of Ireland and they just ignored this request. They just don't listen to a thing a person says. Hard hard work. I have now paid three times for an airfryer spare part and received nothing to date. No way to speak to a person over the phone either due to remote working.”

Helpful Report

Posted 5 years ago

Hello. Thank you for your review. We're so sorry that you are unhappy with our service. Please accept our most sincerest apologies for this. We were also astounded to hear that one of our agents would call you a liar. I did look further into this and the information we received from Hermes was the order had been processed rather than lost, and that is what the agent stated to you via email. I can now see that both orders have been refunded. Take care. Carina @Towerhousewares

Posted 5 years ago

“The timer knob on my vortx 5 in 1 air fryer oven with rotisserie has come off and the underside of the knob has split after only 4 months use. The knob on my temperature dial is also loose. Despite 3 emails to Tower ( as their customer support lines are not now manned ) I still have not been contacted. So I have a 4 months old product which is useless and no one to help out !”

Helpful Report

Posted 5 years ago

Hello Kathryn. Thank you for your review. We're so sorry that you were waiting a while for someone to get back to you. Please accept our most sincere apologies for this, we are extremely busy at the moment. I can now see that one of my colleagues has got back to you and is posting some new dials out to you. We hope this helps 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“My son bought me a 4.3 dry fryer in place of my swan which gave in after 3 years. But after 10 months stopped working.argos did replace but I am hoping this one will last. Very disappointed.”

Helpful Report

Posted 5 years ago

Hello Betty, Thank you for your review. We're sorry to hear that your Air Fryer stopped working. If there is anything I can assist with can you please email in to customerservice@towerhousewares.co.uk and mark it for the attention of Carina. Take care. Carina @Towerhousewares

Posted 5 years ago

“Bought Tower Infinity 1.8l kettle and within 21 days the silver coating on the lid handle started to peel away. Only needing a new lid I contacted Tower- I cannot buy just a lid-,I have to return the kettle to where I bought it. What a terrible waste of time, travelling and earths resources. Tower should feel shamed into selling spare parts- which I would not have needed if it had been made properly in the first place. Probably my 20th Tower appliance purchase and definitely my last”

Helpful Report

Posted 5 years ago

Hello Diana, We are sorry to hear about the issues with your kettle lid. I'm pleased to confirm that we have located a replacement lid. If you could please respond to our email, we can then arrange to send this to you as soon as possible. I trust this is pleasing news and we look forward to hearing from you soon. Take Care. Sam @TowerHousewares

Posted 5 years ago

“If i could score lower i would! Bought a microwave (as part of a set) less than a year ago and microwave has stopped working. I called and spoke to a lady (Emma) who asked me to send all details via email to her which i did. didnt get a reply for a week, i then chased it to be told they didnt receive the video i sent - i proved i sent it but sent it again anyway, from then i have not received a reply from anyone, i have sent emails daily asking for an update and nobody has even bothered to reply to me! shocking customer service! this is the first tower product i purchased and definetely wont be purchasing anything from them again! poor poor poor!”

Helpful Report

Posted 5 years ago

Hello Gary, Thank you for your review. We're so sorry that your experience with our customer services was not a happy one. I can see that one of my colleagues has been in touch with you and resolved your issue. Please do not hesitate to get back in touch if there is anything else that we can assist with. Take care. Carina @Towerhousewares

Posted 5 years ago

“Had a Tower Kettle for about 2-3 years and it looks lovely but it's a health and safety nightmare. I've been burnt repeatedly from it venting steam via the handle. The lid mechanism doesn't always engage so I've poured boiling water everywhere before. The push-switch has now disintegrated. Not at all built to last. We have a Tower toaster and it hasn't fared much better under exceptionally light use. I didn't expect to be shopping around again this soon but I'm not going for Tower.”

Helpful Report

Posted 5 years ago

Hello Chris, Thank you for your review, We're sorry to hear that you are unhappy with our products. If you can email into us at customerservice@towerhousewares.co.uk and mark the email for the attention of Carina, I will look into the issue for you. Take care. Carina @Towerhousewares

Posted 5 years ago

“The plastic pressure cooker part cracked due to temperature, unhelpful customer services and the spare also not available with the company. The product is under extended warranty but customer services not at all helpful. Will be staying away from their products.”

Helpful Report

Posted 5 years ago

Hello Kapil, Thank you for your review. We're sorry to hear that you are unhappy with our service. Unfortunately the part that has cracked is not a spare part that we sell. We apologise for this. We will be emailing you directly to resolve this issue for you. Take care. Carina @Towerhousewares

Posted 5 years ago

“Still can not get a replacement ceraglide iron calc cartridge? No point buying this iron as it is impossible to purchase one anywhere. Such a shame as think the iron is fab.”

Helpful Report

Posted 5 years ago

Hello Julie, Thank you for your review. We're sorry we have no stock in at the moment but they are on order and should be with us very soon. Take care. Carina @Towerhousewares

Posted 5 years ago

“I purchase the handheld steam cleaner, I wish I’d listen to some of the reviews it’s awful. Not easy to use at all - water was going everywhere. I tried to return as I had done so within 7 days I was unable to do so. Now I’m stuck with a steam cleaner that doesn’t function properly and also cost me a lot of money. Please do not buy the applicants, it isn’t worth the money nor only giving you 7 days to try out appliances like this. I am very disappointed in the service and the product.”

Helpful Report

Posted 5 years ago

Hello Linda, Thank you for taking the time to write a review. We're really sorry your return was rejected, but it was rejected as you were out of the 14 days to return your item. I can see that one of our agents are handling your issue now. Take care. Carina @Towerhousewares

Posted 5 years ago

“Should of looked at the reviews before buying. I’ve been passed around between tower and the seller. I spent 90 pounds on a tower microwave. Tower don’t deal with it because they can’t send you a part for the a microwave that could cause a fire in your house.”

Helpful Report

Posted 5 years ago

“Tower bread maker stopped baking edible bread and customer service utterly useless. Just fobbed off with excuses and solutions that were completely irrelevant to the problem. Picture shows what Tower CS seen as an acceptable loaf of Bread. Bread maker now in the bin. Will never purchase a Tower product again.”

Helpful Report

Posted 5 years ago

Tower is rated 4.1 based on 5,829 reviews