Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still waiting for my order placed well over a week ago carnt even get in touch emailed and websites so now its TRADE-IN STANDARDS to get my money ey back stay well away from this shyte they need to be luck you have to give a star its -2k for me not very good at all”

Helpful Report

Posted 3 years ago

“Ordered next day delivery 19/10, didn’t arrive until 22/10, Airfryer completely damaged. Attempted to contact via phone, email and Facebook messenger and still no further forward getting issue resolved! How hard is it just to speak to someone in customer services!!! A reply to my email would be appreciated. Terrible customer service”

Helpful Report

Posted 3 years ago

“Ordered and paid for dual vortex yesterday 27th October, however on checking the status of my order I haven't ordered anything. Getting a bit worried as I paid £199.99 but unable to speak to anyone. Emailed as advised but apparently it can take up to 7 days for a reply!”

Helpful Report

Posted 3 years ago

Hi Pauline Thanks for leaving your review about your recent order from Tower. As you can imagine with the current demand for energy saving products such as Air Fryers our Customer Services Team have been inundated with enquiries and we are working very hard to respond to our customer's message. Having had the opportunity to review your enquiry I can confirm safe receipt of your order which will be entering our courier partners network very soon. One of my Leadership Team will be in contact within the next 24 hours to confirm and reassure you of this. It only leaves me apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Paid extra for next day delivery..ordered at 9.00 am expecting delivery next day as quoted...not delivered yet.,.believe it will be Saturday..which takes it to 3 days...doesn't matter if it is courier to blame..contract was with you...you should be making sure that they can deliver as you quote to customer. Should be returning the early delivery money to customer.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for your valuable review about your recent delivery experience. I was sorry to read that our normal delivery standard failed you and for this I must sincerely apologise. I was pleased to learn that your parcels have now been delivered and one of my Leadership Team will be in contact with you within the next 24 hours Once again please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“puchased this from amazon supposed to be 1.5 litre it is actualy 1 litre it is being picked up today do not buy”

Helpful Report

Posted 3 years ago

“was told air fryer was back in stock price was 149-95 now 199-95 as i am a OAP cant afford it shocking from tower.”

Helpful Report

Posted 3 years ago

“Only just received after waiting over a month for it to be delivered. They let you purchase it even if it is out of stock!! Managed to use it once so far and it works well. Different rose gold to all my other tower products.”

Helpful Report

Posted 3 years ago

Hi Clare, Thanks for your review regarding your order experience with Tower. I was sorry to read your comments. As you can appreciate under the current climate there has been a huge interest in our products especially our Air Fryer, Halogen Oven and Slow Cooker range. Almost immediately as the products become available the demand is that high that they sell out immediately. We are constantly replenishing our stocks levels, and this is what we did regarding your order. Indeed, this was explained to you by one of my colleagues the day after your order was received. I am pleased you have now received your Air Fryer and hope you enjoy using your product. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Can’t get the control panel to light up . So can’t work the oven”

Helpful Report

Posted 3 years ago

“Used the tower model T17087 3 time,s now all it does is trip the electric so am not able to use.”

Helpful Report

Posted 3 years ago

“Rotisserie bar missing. Contacted company, not helpful at all. Very poor customer service.”

Helpful Report

Posted 3 years ago

Hi Joanne, I was disappointed to read your review about the missing Rotisserie bar from your Tower Air Fryer. In a bid to resolve your enquiry fully, one of my Leadership Team from Customer Services will be contacting you within the next 24 hours. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fan in the 10 in 1 air fryer oven stopped working after a couple of weeks Had no reply from customer service for several days now Totally out of pocket and not impressed with customer services”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for your message regarding the fault which has occurred with your Tower Air Fryer. I was sorry to learn of your issue. Within our acknowledgement of your message to us we did provide an indication of when we would respond to you, and I can confirm we have replied to you within this timescale. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After only 2 uses the air fryer has stopped working. Customer service hasn’t responded and I can’t find a number for them to be able to speak to someone”

Helpful Report

Posted 3 years ago

Hi I was disappointed to read your review about the service offered from Tower. I can confirm safe receipt of your messages regarding your Air Fryer - upon sending your messages you will have received an acknowledgement confirming the timescales of when we would provide a response to you by. In addition, our Customer Services Team do handle calls from our customers - the contact number for our Customer Services Team is available within your Instruction Manual. We have responded to your messages today and very much look forward to resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sensor bin broke after a year. Emailed already twice to the customer service with no response. Very poor communication”

Helpful Report

Posted 3 years ago

“Placed an order 6 days ago and no update on when will receive my order even though the website said within 5 days. I did receive an email two days ago thanking me for my inquiry and asking me to rate Tower on their response to my query which i never made? Waiting for a response to my email sent today asking for an update on my order but have received a response stating they will get back to me within 7 working days. VERY POOR SERVICE”

Helpful Report

Posted 3 years ago

Hi Natasha, Thanks for taking the time to leave your comments about your recent order experience from Tower. I was sorry to read your comments that your recent experience wasn't as smooth as expected. Across the last week we have been making some changes to our Tower website - sadly your order was impacted during the change period whereby no order confirmation was communicated to you. Having checked your order, I can confirm this was dispatched and delivered to you yesterday (Wednesday 12th October) One of my Customer Services Leadership Team has been in touch with you today to confirm your delivery. It only leaves me to apologise for the inconvenience caused. Rest assured the minor teething problems have been resolved and you will see a much-improved customer experience should you visit our Tower website in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought tower kettle and toaster. Kettle after 2 weeks of use the inside coating started to peel. Response received after 2 weeks and that was after i chased my first email. Poor mistrusting response from customer service requesting to cut the cord and send a pic then they will send replacement.”

Helpful Report

Posted 3 years ago

“Unable to contact anybody about a broken product under warranty. No telephone number to ring, just an email addr nobody responds too.”

Helpful Report

Posted 3 years ago

Hi Christopher Thanks for your review regarding Tower Customer Services. I can confirm we have safely received your messages - we do mention on our acknowledgement to avoid sending multiple messages to our Customer Services Team as only hinders our efforts in resolving your enquiry in a timely manner. One of my Leadership Team has contacted you today to start the resolution of your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely shocking! NO air fryer delivered, no one to contact and NO flipping refund!!! Had my £140 for two weeks now and still none the wiser what’s going on. Going to take this matter further now as diabolical service. Should be ashamed of themselves!”

Helpful Report

Posted 3 years ago

Hi We were disappointed to read your comments about your delivery experience with Tower. Our courier partners deliver 1000's of parcels to our customers every day. When a customer disputes delivery as in your case we always endeavour to resolve the enquiry quickly and efficiently. As a result of your circumstances, we did request the completion of a proforma confirming no parcel has been received. Once this proforma was received in a legible format we took steps to issue your refund which will be received in full soon. It only takes me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Returned Air fryer 10in1as advised and was informed a refund would be issued between 7-10days! Three weeks later still no refund nor acknowledged my emails. Really not acceptable customer service will have to be esculated via paypal”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about the return of your Tower Air Fryer. Having had the opportunity to investigate your enquiry I can confirm your refund was processed within the 7-10 days we mentioned in our communication. Please accept my sincere apologies for any inconvenience caused. Should you have any outstanding issues regarding this enquiry, or any other matter please feel free to contact our Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“The picnic hamper arrived damaged and generally in incredibly poor condition with visible and messy plastic cable ties, holes in the interior lining and broken and scuffed bits of wood. I returned it weeks ago and have not received a refund.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your valuable comments about your recent experience regarding the return of your Picnic Basket. I was sorry to read that your experience was not as expected. One of my leadership Team is providing an update to you within the next 24 hours. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Still not received”

Helpful Report

Posted 3 years ago

Hi Samantha, Thanks for taking the time to notify us of the delay in your delivery. Our courier partners deliver 1000's of our customers parcels every day. Sadly there has been an issue with your parcel which we are investigating. Your enquiry is being handled personally by one of our Customer Services Team (Lauren) and she will be in touch soon. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,811 reviews