Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent email to Tower few days ago about non stick surface coming off grill .I have had l have had the dry fryer from June as a present.I am very annoyed as l sent an email a few days ago ,no response as yet.l have been very careful washing in warm soapy water.l have had to get a new grill as l don't think it is safe to use it as it is.l would like to send you photos but not quite there yet .Please reply asap . Regards ,Mrs Gill Fear”

Helpful Report

Posted 3 years ago

Hi Gill, Thanks for taking the time to leave your review about your recent enquiry to Tower Customer Services. I was sorry to read about the delay in responding to your enquiry. You will have received an immediate response to your message confirming the timescales as to when you would have a reply from us. Due to the popularity and demand of our products we have been inundated with customer enquiries and our Customer Services Team are working very hard to respond to these messages. One of my Leadership Team has written to you today to understand your enquiry further It only leaves me to apologise for any inconvenience you believe may have been experienced. Keith - Group Customer Services Manager

Posted 3 years ago

“Unable to contact Tower not taking phone calls or answering e.mail I sent one over a week ago, not answered. I only want a simple answer nothing too taxing for the staff I suppose they are working from home and can''t be bothered. I will not buy this make again.”

Helpful Report

Posted 3 years ago

Dear Mrs Bennett, Thanks for taking the time to leave your comments about your recent experience with Tower Customer Services. I was sorry to read you feel our staff cannot be bothered to respond to your message - this is certainly not the case. Due to the popularity and demand for our products our Customer Services Team are working hard to respond to the messages from our customers. Indeed, on our telephone messaging there was an option for you to send an email to us - sadly we have no record of receiving an email from you. One of my Leadership Team have written to you today to understand the nature of your enquiry and to fully resolve this. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“What a joke, I have purchased two of the air fryers, no communication about delivery on the website it says next day delivery, I have been waiting 12 days, they dont answer there phones and don’t reply to emails…. Going to have to a claim back from my credit card company …… AVOID”

Helpful Report

Posted 3 years ago

“We bought the Tower Xpress Pro and used it once to heat up some half baked bread, next time we tried to use it it didn’t work. Very disappointing”

Helpful Report

Posted 3 years ago

“Ordered a 9l air fryer on 28th October, paid £199.99 and also paid for next day delivery i have looked on my account and no order shows up tried ringing no one answers but said on confirmation e-mail if urgent to ring ! have not had e-mail to say it has been dispatched wondering what is going on can you help my order number 47271.”

Helpful Report

Posted 3 years ago

Hi Rebecca, Thanks for taking the time to leave your review about your delivery experience with Tower. Having had the opportunity to investigate your enquiry I can confirm your parcel was ordered after the next day delivery cut off timescales which are quoted on our website. Your parcel was scheduled to be delivered today and on time - sadly no one was available to accept your delivery. Our courier partners will attempt to make a further delivery to you within the next 24 hours. One of my leadership team have confirmed this to you via email It only leaves me to apologise for any inconvenience you feel has been caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a vacuum cleaner and received three days later despite their promise. The box came open and the vacuum cleaner had been used. I sent them an email immediately to replace for a new one and haven't hear from them. I called twice and they aren't available. I called also on Wednesday and Friday the business line and they took my details and promised to replace the same day. I haven't heard from anyone. My order was 45683, could you have a look and arrange the change please? Kind regards, Javier”

Helpful Report

Posted 3 years ago

“57 years old, when a kid everyone had a tower item in their home. How times have changed. Asked a simple question 3 days ago and still haven’t heard nothing. Will spend my money elsewhere. Just hope this keeps your shareholders happy.”

Helpful Report

Posted 3 years ago

“I'm still waiting for my order placed well over a week ago carnt even get in touch emailed and websites so now its TRADE-IN STANDARDS to get my money ey back stay well away from this shyte they need to be luck you have to give a star its -2k for me not very good at all”

Helpful Report

Posted 3 years ago

“Ordered next day delivery 19/10, didn’t arrive until 22/10, Airfryer completely damaged. Attempted to contact via phone, email and Facebook messenger and still no further forward getting issue resolved! How hard is it just to speak to someone in customer services!!! A reply to my email would be appreciated. Terrible customer service”

Helpful Report

Posted 3 years ago

“Ordered and paid for dual vortex yesterday 27th October, however on checking the status of my order I haven't ordered anything. Getting a bit worried as I paid £199.99 but unable to speak to anyone. Emailed as advised but apparently it can take up to 7 days for a reply!”

Helpful Report

Posted 3 years ago

Hi Pauline Thanks for leaving your review about your recent order from Tower. As you can imagine with the current demand for energy saving products such as Air Fryers our Customer Services Team have been inundated with enquiries and we are working very hard to respond to our customer's message. Having had the opportunity to review your enquiry I can confirm safe receipt of your order which will be entering our courier partners network very soon. One of my Leadership Team will be in contact within the next 24 hours to confirm and reassure you of this. It only leaves me apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Paid extra for next day delivery..ordered at 9.00 am expecting delivery next day as quoted...not delivered yet.,.believe it will be Saturday..which takes it to 3 days...doesn't matter if it is courier to blame..contract was with you...you should be making sure that they can deliver as you quote to customer. Should be returning the early delivery money to customer.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for your valuable review about your recent delivery experience. I was sorry to read that our normal delivery standard failed you and for this I must sincerely apologise. I was pleased to learn that your parcels have now been delivered and one of my Leadership Team will be in contact with you within the next 24 hours Once again please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“puchased this from amazon supposed to be 1.5 litre it is actualy 1 litre it is being picked up today do not buy”

Helpful Report

Posted 3 years ago

“was told air fryer was back in stock price was 149-95 now 199-95 as i am a OAP cant afford it shocking from tower.”

Helpful Report

Posted 3 years ago

“Only just received after waiting over a month for it to be delivered. They let you purchase it even if it is out of stock!! Managed to use it once so far and it works well. Different rose gold to all my other tower products.”

Helpful Report

Posted 3 years ago

Hi Clare, Thanks for your review regarding your order experience with Tower. I was sorry to read your comments. As you can appreciate under the current climate there has been a huge interest in our products especially our Air Fryer, Halogen Oven and Slow Cooker range. Almost immediately as the products become available the demand is that high that they sell out immediately. We are constantly replenishing our stocks levels, and this is what we did regarding your order. Indeed, this was explained to you by one of my colleagues the day after your order was received. I am pleased you have now received your Air Fryer and hope you enjoy using your product. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Can’t get the control panel to light up . So can’t work the oven”

Helpful Report

Posted 3 years ago

“Used the tower model T17087 3 time,s now all it does is trip the electric so am not able to use.”

Helpful Report

Posted 3 years ago

“Rotisserie bar missing. Contacted company, not helpful at all. Very poor customer service.”

Helpful Report

Posted 3 years ago

Hi Joanne, I was disappointed to read your review about the missing Rotisserie bar from your Tower Air Fryer. In a bid to resolve your enquiry fully, one of my Leadership Team from Customer Services will be contacting you within the next 24 hours. It only leaves me to apologise for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fan in the 10 in 1 air fryer oven stopped working after a couple of weeks Had no reply from customer service for several days now Totally out of pocket and not impressed with customer services”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for your message regarding the fault which has occurred with your Tower Air Fryer. I was sorry to learn of your issue. Within our acknowledgement of your message to us we did provide an indication of when we would respond to you, and I can confirm we have replied to you within this timescale. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After only 2 uses the air fryer has stopped working. Customer service hasn’t responded and I can’t find a number for them to be able to speak to someone”

Helpful Report

Posted 3 years ago

Hi I was disappointed to read your review about the service offered from Tower. I can confirm safe receipt of your messages regarding your Air Fryer - upon sending your messages you will have received an acknowledgement confirming the timescales of when we would provide a response to you by. In addition, our Customer Services Team do handle calls from our customers - the contact number for our Customer Services Team is available within your Instruction Manual. We have responded to your messages today and very much look forward to resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sensor bin broke after a year. Emailed already twice to the customer service with no response. Very poor communication”

Helpful Report

Posted 3 years ago

Tower is rated 4.1 based on 5,829 reviews