Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stopped working after a few weeks, all the lights come on and it gives the impression that it works but it no longer generates any heat”

Helpful Report

Posted 3 years ago

“Bought this fryer a week ago, absolutely delighted, but today the light isn't working which makes the viewing window useless.”

Helpful Report

Posted 3 years ago

“Had it three days and can’t get it to actually work, led just flashes ADD POT all the time but nothing heats up”

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Posted 3 years ago

“After only a few months it overheated and generated acrid white smoke fumes in the kitchen. The plastic housing had melted and ruined the food cooking. Rang Tower and they only told me to return it to seller. There appears to be no overheat protection and Tower didn’t want to investigate to check if it was a generic fault. Returned to seller 10 miles away but no compensation for fuel, my time or ruined food. Since there has been a rush on air fryers so haven’t been able to buy a replacement. Tower didn’t even offer a replacement. Not impressed at all.”

Helpful Report

Posted 3 years ago

“Purchased air fryer in Aug but lost a plastic lug of griddle so it rocked in fryer. Phoned customer services no one answered phone, just rang and rang. Filled in online form to request if they could send me a replacement. Auto response said I would receive a response within 7 days, two weeks later still waiting. Final advice was go on line and buy from ebay because they did not keep any spares. If you have a problem be prepared for a slow response and unhelpful customer services!”

Helpful Report

Posted 3 years ago

Hi We were disappointed to read your review about your recent contact with Tower Customer Services. Having reviewed your communications with our Customer Services Team your enquiry centred around a part which you lost and as a result would not be covered by the warranty scheme. Evert effort was made by our customer services agent to resolve your enquiry including sourcing the lost part as well as providing a replacement tray for your Air Fryer. Due to the demand for these products, we are currently out of stock and therefore could not provide you with your lost part. Rest assured when these items return to stock, we will gladly contact you to assist with the resolution of your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely shocking customer service 3 weeks down the line and still no reply from Tower customer service. Was gifted a Tower Air Fryer & Smokeless Grill as an early Christmas present. It states clearly on the box 3 year guarantee. I followed instructions went on the site to register and it has only given 1 year guarantee. I emailed 3 weeks ago to sort it out and am still waiting for a reply.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding the registration of your warranty. I was sorry to learn about the difficulties you have encountered. Rest assured your product has a full 3-year warranty and to avoid any inconvenience we have registered the full 3 years warranty for your product on your behalf. One of my Customer Services Team will be contacting you to confirm the these details. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Not used my frier yet, but tried to extend my guarantee, and they do not list my model, shame”

Helpful Report

Posted 3 years ago

Hi Roger, Thanks for taking the time to leave your comments. I was surprised to learn of your difficulties in registering your warranty for your Tower Air Fryer. Rest assured all of our products are supported by a warranty scheme. To help with your enquiry one of our Leadership Team from Customer Services is writing to you within the next 24 hours to resolve your enquiry In the meantime, thanks for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Impossible to contact or get a response from. Took 3 months last time to get a replacement under warranty.”

Helpful Report

Posted 3 years ago

Hi Dave, Thanks for taking the time to leave your comments. I was very surprised to read these comments especially as you have been communicating directly with one of my Customer Services Supervisors Sam. Sam always leads by example when it comes to looking after our customers and I was delighted to learn she had resolved your enquiry to your full satisfaction. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a rectangular black 42 litre sensor bin from Argos in April 2022. Had to contact customer service on 28th October regarding the item as the sensor on the bin stopped working, despite using fresh batteries. Provided Tower with proof of purchase (then waited a week for a response) they advised sending them a picture of the battery compartment, which I duly did, and then waited further, only to have a response from them today stating that it was not covered under the manufacturer’s warranty. Bitterly disappointed, not only for the fact that they are unwilling to rectify the fault but also in the length of time it has taken between responses. I would not endorse this product and would be reluctant to purchase anything from this company in future, given my experience.”

Helpful Report

Posted 3 years ago

“Emailed tower about the missing plates and instruction book from our 9l vortx dual basket air fryer. Got a pdf sent a few days later ( instruction book ) but nothing about the missing plates tried ringing customer service but just got automated answer that said email them and hung up so I emailed them again about the missing plates and got the usual fobbed off reply of wait 7 days to contact us if you don’t hear from us the air fryer is good however very very poor customer service don’t bother buying from them as if anything goes wrong you won’t be able to contact them they just fob you off with the wait 7 days”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your review about your recent contact with Tower Customer Services. I was sorry to read your comments. Having had the opportunity to review your enquiry I can confirm the first communication received from you related to the Instruction Manual only and the issue with your Air Fryer trays was only raised within your second communication. I was very disappointed to read your comments about being fobbed off. Here at Tower, we pride ourselves on the high levels of customer service we provide and on the rare occasion where we have fallen short of this, we take swift action to correct and resolve the issue. To this one of my Leadership Team will be contacting you within the next 24 hours to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Just when we was beginning to enjoy the 10 in 1 Air Fyrer purchased in September 2022 the front door has now developed a large crack. Unable to phone customer services as too busy to answer calls, emailed and told to expect to wait 7 days for a reply. Usual scenario happy to sell the products but not happy to provide the customer support.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about the fault which has occurred with your Tower Air Fryer. I was sorry to read about this unusual issue and must offer our sincere apologies for the inconvenience. Here at Tower, we always place the customer at the heart of everything we do - I was disappointed to read your comments stating that we are not happy to provide customer support - this certainly isn't the case. As I'm sure you can appreciate due to the popularity of our products such as Air Fryers, Slow Cookers and Halogen Ovens we have been inundated with customer enquiries and our Customer Services Team are working very hard to respond to these enquiries. I can confirm one of our Customer Services Team has your enquiry and you will receive an update within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Had ordered a 9L Dual Air Fryer even though they had increased it to £199.99 before letting it go back on sale. and was told i would be able to order it the net day when it was £150. Once it arrived i contacted Tower via email saying i want to return the fryer as i changed my mind on paying £200 and that the box was damaged. had raised the return form, and confirmed that Yodel had returned the item back for the past few days now. still had no refund. made several attempts to contact them about my refund, complete silence no response from tower what so ever about me ever getting my money back.”

Helpful Report

Posted 3 years ago

“Purchased the duel air fryer on the 17th October, still haven’t received it, emailed them nothing back phoned them to be cut off every time absolutely shocking company!!!”

Helpful Report

Posted 3 years ago

Hi Deedee, Thanks for taking the time to leave your valuable comments about the issue with your recent order. I was sorry read about the inconvenience you have experienced - rest assured this is not the normal level of service we pride ourselves on here at Tower. Having had the opportunity to investigate your enquiry I can see there was an issue with your order following a period of maintenance with our website. Your enquiry has also been impacted due to the popularity and demand for our products and the associated enquiries we have received from our customers. Rest assured that one of my Leadership Team will be providing an update to you personally within the next 24 hours. It only leaves me to once again apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Sent email to Tower few days ago about non stick surface coming off grill .I have had l have had the dry fryer from June as a present.I am very annoyed as l sent an email a few days ago ,no response as yet.l have been very careful washing in warm soapy water.l have had to get a new grill as l don't think it is safe to use it as it is.l would like to send you photos but not quite there yet .Please reply asap . Regards ,Mrs Gill Fear”

Helpful Report

Posted 3 years ago

Hi Gill, Thanks for taking the time to leave your review about your recent enquiry to Tower Customer Services. I was sorry to read about the delay in responding to your enquiry. You will have received an immediate response to your message confirming the timescales as to when you would have a reply from us. Due to the popularity and demand of our products we have been inundated with customer enquiries and our Customer Services Team are working very hard to respond to these messages. One of my Leadership Team has written to you today to understand your enquiry further It only leaves me to apologise for any inconvenience you believe may have been experienced. Keith - Group Customer Services Manager

Posted 3 years ago

“Unable to contact Tower not taking phone calls or answering e.mail I sent one over a week ago, not answered. I only want a simple answer nothing too taxing for the staff I suppose they are working from home and can''t be bothered. I will not buy this make again.”

Helpful Report

Posted 3 years ago

Dear Mrs Bennett, Thanks for taking the time to leave your comments about your recent experience with Tower Customer Services. I was sorry to read you feel our staff cannot be bothered to respond to your message - this is certainly not the case. Due to the popularity and demand for our products our Customer Services Team are working hard to respond to the messages from our customers. Indeed, on our telephone messaging there was an option for you to send an email to us - sadly we have no record of receiving an email from you. One of my Leadership Team have written to you today to understand the nature of your enquiry and to fully resolve this. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“What a joke, I have purchased two of the air fryers, no communication about delivery on the website it says next day delivery, I have been waiting 12 days, they dont answer there phones and don’t reply to emails…. Going to have to a claim back from my credit card company …… AVOID”

Helpful Report

Posted 3 years ago

“We bought the Tower Xpress Pro and used it once to heat up some half baked bread, next time we tried to use it it didn’t work. Very disappointing”

Helpful Report

Posted 3 years ago

“Ordered a 9l air fryer on 28th October, paid £199.99 and also paid for next day delivery i have looked on my account and no order shows up tried ringing no one answers but said on confirmation e-mail if urgent to ring ! have not had e-mail to say it has been dispatched wondering what is going on can you help my order number 47271.”

Helpful Report

Posted 3 years ago

Hi Rebecca, Thanks for taking the time to leave your review about your delivery experience with Tower. Having had the opportunity to investigate your enquiry I can confirm your parcel was ordered after the next day delivery cut off timescales which are quoted on our website. Your parcel was scheduled to be delivered today and on time - sadly no one was available to accept your delivery. Our courier partners will attempt to make a further delivery to you within the next 24 hours. One of my leadership team have confirmed this to you via email It only leaves me to apologise for any inconvenience you feel has been caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a vacuum cleaner and received three days later despite their promise. The box came open and the vacuum cleaner had been used. I sent them an email immediately to replace for a new one and haven't hear from them. I called twice and they aren't available. I called also on Wednesday and Friday the business line and they took my details and promised to replace the same day. I haven't heard from anyone. My order was 45683, could you have a look and arrange the change please? Kind regards, Javier”

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Posted 3 years ago

“57 years old, when a kid everyone had a tower item in their home. How times have changed. Asked a simple question 3 days ago and still haven’t heard nothing. Will spend my money elsewhere. Just hope this keeps your shareholders happy.”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,811 reviews