Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reported fault on a air fryer on 26th October,contacted tower and after a few e-mails was told they would replace the item,but we would have to cut the cable and send a picture of it been done which we done and sent it on the weekend of 13th November.All week have been trying to contact Tower to find out when the replacement was coming.If you ring the phone number all you get is a recorded message saying there busy and send a email,which they do not answer.We have been corresponding with a person called Megan and it seems like a ref number of650001.We have been without the airfyer for a week now and no idea when the replacement will arrive,even though they said they had one ready for us.If this is Customer Service I suggest it is looked at and sorted out.Mr B Dann.”

Helpful Report

Posted 3 years ago

Dear Mr Dann, Thanks for taking the time to leave your valuable review about your recent contact with Tower Customer Services. I am sure you can appreciate due to the current interest in energy saving products such as Air Fryers, Slow Cookers and Halogen Ovens our customers services team have received a phenomenal number of contacts from customers. I can confirm we have full details of your enquiry and one of my Leadership Team is contacting you within the next 24 hours to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I have never dealt with a shop that has this type of customer service, everything is done through email, and it takes days between each email response. I have purchased an air fryer on 17/9/22, I have used it about 10-15 times and the fan has stopped working, which has resulted in smoke coming from the back of the unit. I contacted Tower on 6/11/22 and the matter is still not resolved , because of the delay between the emails going back and forward. I hate this so much I have said that I now want a refund and the latest response I have had is , it will not be a full refund due to the amount of time I have had the unit - it will be subject to a fair usage charge. I don’t think having something two months warrants this type of response (I also sent them a video showing the condition of unit)”

Helpful Report

Posted 3 years ago

Hello Jan, Thanks for taking the time to leave your comments about your Tower Air Fryer. These comments are greatly appreciated and allow us to improve our products and services. Our Customer Services Team have been inundated with enquiries for energy saving products due to the current economic climate. As a result, we request our customers do not send multiple messages to allow us to quickly respond to enquiries. Having received all of your messages safely one of my Customer Services Supervisors is reaching out to you today to resolve your enquiry. Please accept my apologies for any inconvenience you feel may have been caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Paid next day delivery four days later no item they don’t answer phones or emails shocking and taking out credit card dispute”

Helpful Report

Posted 3 years ago

Hi Evelyn, Many thanks for taking the time to leave your review about your delivery experience. I was sorry to read about the apparent delays. Having investigated your enquiry fully I was delighted to see your parcel has now been successfully delivered. One of my team has written to you today to provide specific details as to the delay as well as our acknowledgement. It only leaves me to apologise for this delay as well as thanking you for choosing Tower for the purchase of your Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a air fryer on Saturday with next day delivery so i would have got this on Tuesday invoice number is 49411 . I am still waiting on this to arrive due to the fact that you had put the wrong delivery address on the box or at least that is what evri said in the email they sent with the tracking number i can't contact evri to find out when i will be delivered and CAN'T get through to your company due the phones not been on and going straight to voice mail . i sent you a email regarding the issues i have been having but not getting a reply from you great customer service”

Helpful Report

Posted 3 years ago

Hi Stevie, I was sorry to read your review about your delivery experience for your Tower Air Fryer. I can confirm safe receipt of your initial message as well as confirmation that one of our Customer Services Team have provided an initial response to you. I can also confirm the address details on your delivery label will be those that were provided at the time of your order. Our courier partners do a fantastic job in delivering 1000's of our customer orders every day. On the rare occasion where things don't go to plan, we have robust links to our courier partners to locate and resolve your enquiry -this process is currently ongoing, and we will provide a further update on Monday 21st November. It only leaves me to apologise for the delays you have encountered. Keith - Group Customer Services.

Posted 3 years ago

“Ordered air fryer on Saturday got the next day delivery so would have got it on Tuesday . Got an email from evri saying they can't find my address as tower did not put in my full address sent them a email still no reply from them and still no air fryer this company is starting to look like a joke of a company not very impressed with the customer services”

Helpful Report

Posted 3 years ago

“Why was there no returns from in my package in 74 and don't do emails that don't even answer there phone”

Helpful Report

Posted 3 years ago

“Tower T17071 Vortx Vizion. DO NOT BUY ONE. Design fault with rubber bumpers on the grill plate. All snapped off within weeks. None available, not covered by the warranty. Awful, unhelpful, arrogant, dismissive customer service. Wait literally weeks for response to emails, which just fob you off anyway.”

Helpful Report

Posted 3 years ago

“Stopped working after a few weeks, all the lights come on and it gives the impression that it works but it no longer generates any heat”

Helpful Report

Posted 3 years ago

“Bought this fryer a week ago, absolutely delighted, but today the light isn't working which makes the viewing window useless.”

Helpful Report

Posted 3 years ago

“Had it three days and can’t get it to actually work, led just flashes ADD POT all the time but nothing heats up”

Helpful Report

Posted 3 years ago

“After only a few months it overheated and generated acrid white smoke fumes in the kitchen. The plastic housing had melted and ruined the food cooking. Rang Tower and they only told me to return it to seller. There appears to be no overheat protection and Tower didn’t want to investigate to check if it was a generic fault. Returned to seller 10 miles away but no compensation for fuel, my time or ruined food. Since there has been a rush on air fryers so haven’t been able to buy a replacement. Tower didn’t even offer a replacement. Not impressed at all.”

Helpful Report

Posted 3 years ago

“Purchased air fryer in Aug but lost a plastic lug of griddle so it rocked in fryer. Phoned customer services no one answered phone, just rang and rang. Filled in online form to request if they could send me a replacement. Auto response said I would receive a response within 7 days, two weeks later still waiting. Final advice was go on line and buy from ebay because they did not keep any spares. If you have a problem be prepared for a slow response and unhelpful customer services!”

Helpful Report

Posted 3 years ago

Hi We were disappointed to read your review about your recent contact with Tower Customer Services. Having reviewed your communications with our Customer Services Team your enquiry centred around a part which you lost and as a result would not be covered by the warranty scheme. Evert effort was made by our customer services agent to resolve your enquiry including sourcing the lost part as well as providing a replacement tray for your Air Fryer. Due to the demand for these products, we are currently out of stock and therefore could not provide you with your lost part. Rest assured when these items return to stock, we will gladly contact you to assist with the resolution of your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely shocking customer service 3 weeks down the line and still no reply from Tower customer service. Was gifted a Tower Air Fryer & Smokeless Grill as an early Christmas present. It states clearly on the box 3 year guarantee. I followed instructions went on the site to register and it has only given 1 year guarantee. I emailed 3 weeks ago to sort it out and am still waiting for a reply.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding the registration of your warranty. I was sorry to learn about the difficulties you have encountered. Rest assured your product has a full 3-year warranty and to avoid any inconvenience we have registered the full 3 years warranty for your product on your behalf. One of my Customer Services Team will be contacting you to confirm the these details. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Not used my frier yet, but tried to extend my guarantee, and they do not list my model, shame”

Helpful Report

Posted 3 years ago

Hi Roger, Thanks for taking the time to leave your comments. I was surprised to learn of your difficulties in registering your warranty for your Tower Air Fryer. Rest assured all of our products are supported by a warranty scheme. To help with your enquiry one of our Leadership Team from Customer Services is writing to you within the next 24 hours to resolve your enquiry In the meantime, thanks for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Impossible to contact or get a response from. Took 3 months last time to get a replacement under warranty.”

Helpful Report

Posted 3 years ago

Hi Dave, Thanks for taking the time to leave your comments. I was very surprised to read these comments especially as you have been communicating directly with one of my Customer Services Supervisors Sam. Sam always leads by example when it comes to looking after our customers and I was delighted to learn she had resolved your enquiry to your full satisfaction. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a rectangular black 42 litre sensor bin from Argos in April 2022. Had to contact customer service on 28th October regarding the item as the sensor on the bin stopped working, despite using fresh batteries. Provided Tower with proof of purchase (then waited a week for a response) they advised sending them a picture of the battery compartment, which I duly did, and then waited further, only to have a response from them today stating that it was not covered under the manufacturer’s warranty. Bitterly disappointed, not only for the fact that they are unwilling to rectify the fault but also in the length of time it has taken between responses. I would not endorse this product and would be reluctant to purchase anything from this company in future, given my experience.”

Helpful Report

Posted 3 years ago

“Emailed tower about the missing plates and instruction book from our 9l vortx dual basket air fryer. Got a pdf sent a few days later ( instruction book ) but nothing about the missing plates tried ringing customer service but just got automated answer that said email them and hung up so I emailed them again about the missing plates and got the usual fobbed off reply of wait 7 days to contact us if you don’t hear from us the air fryer is good however very very poor customer service don’t bother buying from them as if anything goes wrong you won’t be able to contact them they just fob you off with the wait 7 days”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your review about your recent contact with Tower Customer Services. I was sorry to read your comments. Having had the opportunity to review your enquiry I can confirm the first communication received from you related to the Instruction Manual only and the issue with your Air Fryer trays was only raised within your second communication. I was very disappointed to read your comments about being fobbed off. Here at Tower, we pride ourselves on the high levels of customer service we provide and on the rare occasion where we have fallen short of this, we take swift action to correct and resolve the issue. To this one of my Leadership Team will be contacting you within the next 24 hours to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Just when we was beginning to enjoy the 10 in 1 Air Fyrer purchased in September 2022 the front door has now developed a large crack. Unable to phone customer services as too busy to answer calls, emailed and told to expect to wait 7 days for a reply. Usual scenario happy to sell the products but not happy to provide the customer support.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about the fault which has occurred with your Tower Air Fryer. I was sorry to read about this unusual issue and must offer our sincere apologies for the inconvenience. Here at Tower, we always place the customer at the heart of everything we do - I was disappointed to read your comments stating that we are not happy to provide customer support - this certainly isn't the case. As I'm sure you can appreciate due to the popularity of our products such as Air Fryers, Slow Cookers and Halogen Ovens we have been inundated with customer enquiries and our Customer Services Team are working very hard to respond to these enquiries. I can confirm one of our Customer Services Team has your enquiry and you will receive an update within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Had ordered a 9L Dual Air Fryer even though they had increased it to £199.99 before letting it go back on sale. and was told i would be able to order it the net day when it was £150. Once it arrived i contacted Tower via email saying i want to return the fryer as i changed my mind on paying £200 and that the box was damaged. had raised the return form, and confirmed that Yodel had returned the item back for the past few days now. still had no refund. made several attempts to contact them about my refund, complete silence no response from tower what so ever about me ever getting my money back.”

Helpful Report

Posted 3 years ago

“Purchased the duel air fryer on the 17th October, still haven’t received it, emailed them nothing back phoned them to be cut off every time absolutely shocking company!!!”

Helpful Report

Posted 3 years ago

Hi Deedee, Thanks for taking the time to leave your valuable comments about the issue with your recent order. I was sorry read about the inconvenience you have experienced - rest assured this is not the normal level of service we pride ourselves on here at Tower. Having had the opportunity to investigate your enquiry I can see there was an issue with your order following a period of maintenance with our website. Your enquiry has also been impacted due to the popularity and demand for our products and the associated enquiries we have received from our customers. Rest assured that one of my Leadership Team will be providing an update to you personally within the next 24 hours. It only leaves me to once again apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,829 reviews