Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,829 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,829 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a vortex 9L Dual Basket Air Fryer. Paid for 24hr delivery. Didn't get either, after waiting 8 days for my Air Fryer I was told by the delivery driver that they where sorry for the delay but my item was damaged so they where waiting on a replacement. We'll my replacement was the wrong item I was sent a 5L Air Fryer which isn't even digital. Contacted towerhouse straight away by two emails still no reply, and its now 2nd Dec, guess iam using the oven for my turkey this year. So now going to contact consumer rights to find out what I can do, paid £199 for my item and they send me £60 item instead. NOT HAPPY.”

Helpful Report

Posted 3 years ago

Hi Ralph, Thanks for getting in touch regarding your order and delivery experience for your Tower Air Fryer. I was sorry that the incorrect item was dispatched by our Warehouse Teams. Having investigated your enquiry I was pleased to learn that Chloe from our Customer Services Team has contacted you to resolve your enquiry. On behalf of Tower please accept my sincere and personal apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“What a firm reported a fault on a air fryer 26th October.told to take cable off and send pictures to confirm.Told they had a replacement after about a week had a e-mail saying they was-going to upgrade because of the problems and would arrive in 3-5 Days.nothing arrived .So over 20 e-mails and waiting from October. Till December still no air fryer.was even told someone was going to ring they did not.This is the sort of service you expect from a tin pot back street firm. I got in touch with Amazon and got my money back from them.At least they answer a phone or e-mails,if your thinking of buying anything beware of Tower.”

Helpful Report

Posted 3 years ago

“Very difficult if u need to return item stressful and get nowhere”

Helpful Report

Posted 3 years ago

“We wish we'd never heard of this company. We ordered an airfryer on the 17th Nov, it was received by the courier on 18th Nov and then nothing. We can't speak to the courier and you can't even speak to the companies customers support. We have e-mailed 3 times now and nothing. This is how low the company can get, they sent us an email to review the item that we haven't received. This company has its employees write in their review of how good the company is to work for. PLEASE DONT USE THIS COMPANY. SAVE YOUR MONEY AND GO ELSEWHERE.”

Helpful Report

Posted 3 years ago

“After sales is non existent. Delivery was quick but unpacking revealed a faulty vortex air fryer. You can’t phone as you just receive a recorded message which then disconnects. My detailed email was answered automatically telling me that I would be contacted at a later date. I am now stuck with a faulty appliance and nobody from Tower could care less. I have however received many emails telling me how Wonderfull Tower are. The last one from David was trying to sell me more products. Still no response from customer services. Disappointed would be an understatement.”

Helpful Report

Posted 3 years ago

“Unfortunately it has still not been delivered yet!...have had emails saying that there is a delay for some reason!”

Helpful Report

Posted 3 years ago

Hi Karen, Thanks for your review. I can confirm safe receipt of your message and one of our Customer Services Team will be contacting you within the next 214 hours to resolve your enquiry. Please accept our apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered on 17 Nov for next day delivery,has not been delivered yet.not happy!”

Helpful Report

Posted 3 years ago

“Unable to get hold of anyone by phone and no response to emails for over a week now!”

Helpful Report

Posted 3 years ago

Hi Terry, Thanks for leaving your valuable comments about our Customer Service. I was sorry to read your comments about the aftersales service we provide to our customers. Due to the demand for products such as the Air Fryer you ordered and then wished to cancel; we have been inundated with interest from us customers. One of our Customer Services Team will be in contact with you within the next 24 hours to resolve your enquiry fully. Please accept my sincere apologies for the inconvenience you may have experienced. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Evri delivered my Air Fryer to an unknown address. I had to go and hunt down my delivery, which was disgusting. When I eventually found it the box was in pieces and taped with Hermes tape. Once inside the box pieces missing. Had to wait a week on Tower getting back to me and still don’t have an air fryer. Need another courier service”

Helpful Report

Posted 3 years ago

““I ordered my air fryer on 18th November and I’ve still not received it! I can’t get through on the telephone and I have not received a response to my email even though the 7 working day timescale for a response has passed. I’ve even had confirmation from the courier Evri to say the parcel is unaccounted for!! Tower have taken my money, but no product and no response and then I receive an email to review the product! Very disappointed. Terrible customer service!”

Helpful Report

Posted 3 years ago

“I’ve still not received my Air Fryer! I can’t get through on the telephone and I have not received a response to my email even though the 7 working day timescale for a response has passed today. Very disappointing! They have taken my money, but no product and no response, but I have received an email to review the product! Very disappointed.”

Helpful Report

Posted 3 years ago

“Sadly this air fryer arrived opened and was damaged the box looked very battered considering it had only dispatched the previous day ..in fact I would say the box wasnt new..that's how bad it.. Very disappointed & I was left very frustrated by the lack of customer support it was over a week later till someone contacted me & that I think was because I left a review somewhere which was picked up by someone & as of today I haven't yet had my refund.. Being so close to Christmas I'm hoping I'll get it ASAP..”

Helpful Report

Posted 3 years ago

“Would probably be happy if I had received the right item”

Helpful Report

Posted 3 years ago

“Be nice if it turned up”

Helpful Report

Posted 3 years ago

“I haven't received it. Ordered it. Evri have it over 2 weeks. Emailed you and had no response. Please chase”

Helpful Report

Posted 3 years ago

“Well the air fryer doesn't work and I waiting for a response about what you are going to do about it. It is pretty poor that I have to rely on email as you don't do phone calls. A very unhappy customer.”

Helpful Report

Posted 3 years ago

“There is no customer service. Phone is a recored message saying to email. Emails take aweek to get an answer. So sorry that this company has dropped this low.”

Helpful Report

Posted 3 years ago

Hi Gill, Thanks for taking the time to leave your valuable review. Here at Tower we do care about our customers. Due to the phenomenal interest shown in products similar to the Air Fryer which you have ordered our Customer Services Team are working hard to respond to our customers messages. One of my Customer Services Team will be in contact with you in the next 24 hours to resolve your enquiry fully It only leaves me to apologise for any shortfall in our service. Keith - Group Customer Services

Posted 3 years ago

“Ordered a 9 litre air fryer which arrived but had damaged packaging and no instruction booklet. Tried to call but you get through to a recorded message telling you to send an email to their customer service department as they are so busy. The response to the email is an automated response advising they'll get back to you in 7 days. Still no response one week later. Now at the point of contacting Trading Standards or Citizens Advice Bureau to see if they can get a response. Based on this I suggest you avoid Tower Housewares like the plague.”

Helpful Report

Posted 3 years ago

Hi Andy, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to read about the damage to the packaging - rest assured we hold close links with our courier partners and will address your comments with them. One of my Leadership Team have contacted you today to establish if your Air Fryer is in working condition. In addition, an Instruction Manual is being forwarded to you. It only leaves me to apologise for the shortfall in the normal service delivery here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Payed for next day delivery and hasnt turned up . Tryed calling customer service and just said email us . Where is the customer service there is non . Iv tryed ringing the delivery company no answer , so what is the point in me paying for next day delivery if im not going to get it next day , i no its only £4.99 but still i payed for next day so i want £4.99 i payed back as i havent got the item next day”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about the delivery experience of your Tower order. I was sorry to learn about the delay in delivering your parcel to you, but I was delighted to understand your parcel is now with you safely. As you can appreciate our courier partners are working very hard to get our customers' orders to them as quickly as possible during this busy time. One of my Customer Services Team have contacted you today to address your comments - it only leaves me to personally apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Placed an order on the 21 November for the vortex xl Air fryer, so far no airfryer but have taken the money. I have no idea what is going on as have had no communication from them. Phone number does not work as they tell you to email, you email then it takes 7 days for them to reply. I wish I had read the reviews before placing my order.”

Helpful Report

Posted 3 years ago

Hi Sue, I really appreciate your valuable feedback about your recent experience with Tower. Due to the high volume of interest shown in our energy saving products such as Air Fryers our Customer Services Team are working hard to ensure our customer communications are responded to as quickly as possible. One of my Customer Services Team will be in contact with you within the next 24 hours to provide an update on your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,829 reviews