Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to get hold of anyone by phone and no response to emails for over a week now!”

Helpful Report

Posted 3 years ago

Hi Terry, Thanks for leaving your valuable comments about our Customer Service. I was sorry to read your comments about the aftersales service we provide to our customers. Due to the demand for products such as the Air Fryer you ordered and then wished to cancel; we have been inundated with interest from us customers. One of our Customer Services Team will be in contact with you within the next 24 hours to resolve your enquiry fully. Please accept my sincere apologies for the inconvenience you may have experienced. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Evri delivered my Air Fryer to an unknown address. I had to go and hunt down my delivery, which was disgusting. When I eventually found it the box was in pieces and taped with Hermes tape. Once inside the box pieces missing. Had to wait a week on Tower getting back to me and still don’t have an air fryer. Need another courier service”

Helpful Report

Posted 3 years ago

““I ordered my air fryer on 18th November and I’ve still not received it! I can’t get through on the telephone and I have not received a response to my email even though the 7 working day timescale for a response has passed. I’ve even had confirmation from the courier Evri to say the parcel is unaccounted for!! Tower have taken my money, but no product and no response and then I receive an email to review the product! Very disappointed. Terrible customer service!”

Helpful Report

Posted 3 years ago

“I’ve still not received my Air Fryer! I can’t get through on the telephone and I have not received a response to my email even though the 7 working day timescale for a response has passed today. Very disappointing! They have taken my money, but no product and no response, but I have received an email to review the product! Very disappointed.”

Helpful Report

Posted 3 years ago

“Sadly this air fryer arrived opened and was damaged the box looked very battered considering it had only dispatched the previous day ..in fact I would say the box wasnt new..that's how bad it.. Very disappointed & I was left very frustrated by the lack of customer support it was over a week later till someone contacted me & that I think was because I left a review somewhere which was picked up by someone & as of today I haven't yet had my refund.. Being so close to Christmas I'm hoping I'll get it ASAP..”

Helpful Report

Posted 3 years ago

“Would probably be happy if I had received the right item”

Helpful Report

Posted 3 years ago

“Be nice if it turned up”

Helpful Report

Posted 3 years ago

“I haven't received it. Ordered it. Evri have it over 2 weeks. Emailed you and had no response. Please chase”

Helpful Report

Posted 3 years ago

“Well the air fryer doesn't work and I waiting for a response about what you are going to do about it. It is pretty poor that I have to rely on email as you don't do phone calls. A very unhappy customer.”

Helpful Report

Posted 3 years ago

“There is no customer service. Phone is a recored message saying to email. Emails take aweek to get an answer. So sorry that this company has dropped this low.”

Helpful Report

Posted 3 years ago

Hi Gill, Thanks for taking the time to leave your valuable review. Here at Tower we do care about our customers. Due to the phenomenal interest shown in products similar to the Air Fryer which you have ordered our Customer Services Team are working hard to respond to our customers messages. One of my Customer Services Team will be in contact with you in the next 24 hours to resolve your enquiry fully It only leaves me to apologise for any shortfall in our service. Keith - Group Customer Services

Posted 3 years ago

“Ordered a 9 litre air fryer which arrived but had damaged packaging and no instruction booklet. Tried to call but you get through to a recorded message telling you to send an email to their customer service department as they are so busy. The response to the email is an automated response advising they'll get back to you in 7 days. Still no response one week later. Now at the point of contacting Trading Standards or Citizens Advice Bureau to see if they can get a response. Based on this I suggest you avoid Tower Housewares like the plague.”

Helpful Report

Posted 3 years ago

Hi Andy, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to read about the damage to the packaging - rest assured we hold close links with our courier partners and will address your comments with them. One of my Leadership Team have contacted you today to establish if your Air Fryer is in working condition. In addition, an Instruction Manual is being forwarded to you. It only leaves me to apologise for the shortfall in the normal service delivery here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Payed for next day delivery and hasnt turned up . Tryed calling customer service and just said email us . Where is the customer service there is non . Iv tryed ringing the delivery company no answer , so what is the point in me paying for next day delivery if im not going to get it next day , i no its only £4.99 but still i payed for next day so i want £4.99 i payed back as i havent got the item next day”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about the delivery experience of your Tower order. I was sorry to learn about the delay in delivering your parcel to you, but I was delighted to understand your parcel is now with you safely. As you can appreciate our courier partners are working very hard to get our customers' orders to them as quickly as possible during this busy time. One of my Customer Services Team have contacted you today to address your comments - it only leaves me to personally apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Placed an order on the 21 November for the vortex xl Air fryer, so far no airfryer but have taken the money. I have no idea what is going on as have had no communication from them. Phone number does not work as they tell you to email, you email then it takes 7 days for them to reply. I wish I had read the reviews before placing my order.”

Helpful Report

Posted 3 years ago

Hi Sue, I really appreciate your valuable feedback about your recent experience with Tower. Due to the high volume of interest shown in our energy saving products such as Air Fryers our Customer Services Team are working hard to ensure our customer communications are responded to as quickly as possible. One of my Customer Services Team will be in contact with you within the next 24 hours to provide an update on your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I need to cancel my order and get a refund I haven’t received item and logged this by email on Friday to action as soon as possible Money has been taken 189.99 please refund and retrieve item from courier”

Helpful Report

Posted 3 years ago

“Absolutely disgusted had this air fryer TODAY used it and it’s blown and almost set on fire. Tried to contact Tower and nothing! Could have started a fire!!!”

Helpful Report

Posted 3 years ago

“Terrible customer service received a damaged air fryer on the 17th November & emailed straight away automated response saying someone will get back to me.. It's now the 28th & still no reply ... I need to return this item ASAP.. Why is there no returns label in the box saving time etc... You have taken £ 200 from me... I want a refund please .. Awful experience & ongoing ... Very annoying..”

Helpful Report

Posted 3 years ago

Hi Beverley Thanks for taking the time to leave your comments and photograph of your Tower Air Fryer. I was sorry to learn of the damage upon arrival of your product - rest assured this is a rare occurrence. We do hold close links with our courier partners, and we will address you issue with them. One of our Customer Services Team have been in contacted with you and we look forward to receiving the information from you to conclude your enquiry fully. It only leaves me to offer my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely shocking service. We gifted a set to a family member as well as purchasing a set for ourselves at the same time. Kettle has gone wrong in less than the year. Offered to choose a completely different one as you have none to replace. I purchased a set to match for a reason so I want the whole set replaced. Surprise surprise 2 days now with Absolutely no response to my e mails considering I was given 48 hours to reply this Is out of order. I am Absolutely disappointed with this company and the fact you can't supply new items to cover your faulty ones. have a 4 month baby to boil kettle for and can't. Boiling water in pans to get by! Absolutely shocking that you haven't helped quicker because of this. The kettle leaks water all through the dial and down to the electrics. Do not buy from this company!”

Helpful Report

Posted 3 years ago

Hi Louise, Thanks for your valuable review about your recent contact with Tower. As you can appreciate, due to the popularity of our products we have been inundated with interest and enquiries. Our Customer Services Team are working hard to ensure our customers messages are responded to as quickly as possible. I was pleased to learn that one of the Customer Services Team Chloe has been in contact to agree a solution to your enquiry. It only leaves me to apologise for the shortcomings in our usual standards of service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Only wish I had read these reports paid for next day delivery still waiting getting nowhere trying to get answers and the fact they are cheaper else where”

Helpful Report

Posted 3 years ago

Hi Cazza, Thanks for taking the time to leave your valuable feedback about the order you recently placed with Tower. I have arranged for one of my Customer Service colleagues to contact you today. I can see from initial investigations that there was a rare occurrence which prevented your order being finalised. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Terrible service will not be using them again.”

Helpful Report

Posted 3 years ago

Hi Olivia, I was sorry to read your review left on our Tower Website. Having investigated your enquiry, I can confirm your order was not processed in full due to a rare technical issue which occurred with our website. I can see from our records that your enquiry has now been fully resolved and must offer my sincere and personal apologies for the disappointment this issue has caused. Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service is a disgrace. To hear only a voice message when you call saying sorry due to the time of year we are very busy so please e-mail us instead. Maybe you need to employ some phone staff. You e-mail get stupid auto response, very very un-professional. All I wanted is to return an item and you are doing your best to make it as hard as possible. Seems Ian has time to respond to reviews though”

Helpful Report

Posted 3 years ago

Hi Graham, Thanks for taking the time to leave your comments about your recent contact with Tower. Having read your comments, I was sorry to read you ordered the incorrect sized product which did not meet your requirements. As you can imagine with the popularity of our Air Fryers, Tower have been inundated with interest and enquiries about our products. Our Customer Services Team are working hard to ensure our customers messages are responded to as quickly as possible. One of our Customer Service Representatives Liberty is handling your enquiry and will be finalising the actions required for you to return your parcel to us today. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,811 reviews