Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great purchase we are both happy with it although the wife was very sceptical about me buying it great piece of kit 👍👍👍”

Helpful Report

Posted 3 years ago

Hi Bob, Thanks for your kind words and indeed for choosing Tower for your valuable purchase. I think we all share your wife's scepticism when we choose to purchase something new but I was delighted to read she is now a convert to Air Fryers. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just a heads up for the fantastic Customer Service at Tower. Ordered a Tower Pressure Cooker and had been really happy with it but it developed a fault. Contacted Customer Service who responded really quickly. Fantastically helpful and no nonsense, no fuss - immediate refund recommended. Top response and one very happy customer. Thank you Tower (Liberty)”

Helpful Report

Posted 3 years ago

Hi CMJW Thanks for your kind words about how Liberty from our Customer Services Team helped with your recent enquiry. Liberty is one of the many stars we have here at Tower and was delighted to read your review. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Needed new sealing ring for old pressure cooker, was sorted expertly & new one was despatched, great service”

Helpful Report

Posted 3 years ago

Hi Brian, It was great to read that your recent contact with our Customer Services Team here at Tower was handled quickly and efficiently. As always should you have any further enquiries our Customer Services Team would be delighted to hear from you. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“My new air fryer replaced a well worn one. It's more efficient and cooks faster than the old one. I would definitely recommend this model supplied by a maker who is well trusted.”

Helpful Report

Posted 3 years ago

Hello Shelagh, What a wonderful review to read. Your comments and indeed your kind recommendation were greatly appreciated by everyone her at Tower HQ. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I bought it for my daughter as she needed a larger fryer as she couldn't afford the higher priced models, This was a similar spec to the one she liked. So I got this, she loves it. Great features, cooks perfectly.”

Helpful Report

Posted 3 years ago

Hello Antony, Thanks for leaving your 5 star review about your daughters Air Fryer. We were all delighted to read your daughter loves her new model - we love our Air Fryers too !!! Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I needed information regarding the tower 10-1 and Sophie replied quickly after investigating my query. Amazing service from Sophie.”

Helpful Report

Posted 3 years ago

Hello, I was delighted to read your kind words about how Sophie looked after you and your enquiry so well. Here at Tower we love hearing from our customers as they are at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“T17038 bought manual because used to setting timer had an air fryer 12 years! Use rotisserie regular perfect results every time! Very happy with my purchase thank you”

Helpful Report

Posted 3 years ago

Hello Chris, Thanks to you for your kind words and your very valuable purchase which was greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Just used my airfryer for the first time. So easy to use and my meal cooked to perfection in 10 minutes. I love it!!!”

Helpful Report

Posted 3 years ago

Hi Val, Thanks for your 5 star comments about using your Tower Air Fryer for the first time. Our Air Fryers are so easy to use and cook delicious meals. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I have a tower express 5 in 1 air fryer. The timer dial had become free so I could no longer rotate using the dial. I got in touch with Tower as I couldn't find any replacement online. Due to writing to them on boxing day, I didn't hear back until the new year, but Laura was brilliant, she asked for my details and a replacement was sent by post. The new model is slightly different in fitting but I can rotate the timer no w and use my airfryer. Which I do love and highly recommend.”

Helpful Report

Posted 3 years ago

Hi Sam, Thanks for your wonderful comments about how Tower Customer Services and in particular Laura helped with your recent enquiry. The Christmas and New Year period is always a busy time for us here at Tower and I was sorry that we took slightly longer than usual to get to your enquiry. I have passed your comments across to Laura and she was delighted. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted customer services awhile back for a link to a tower cookbook, it was so easy and a great link, but I lost my link so I contacted customer services again a couple of days ago for the same link and my reply was from Lucy who gave me the same link to the cook book just like that, honestly so efficient, give that Lady a bunch of flowers.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your kind words about how Lucy from our Customer Services Team helped with your recent enquiry. Lucy is one of the many superstars we have within our Customer Services Team and we have shared your lovely review with both Lucy and the wider Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent sophie was really helpful”

Helpful Report

Posted 3 years ago

Hi Kim, Thanks for your 5 star review about Sophie from our Customer Services Team. When it comes to looking after our customer we think Sophie is excellent too !! With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great kitchen appliance and great with windows and lights as you don't need to keep opening drawers as much as if you would without windows.”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Thanks for your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for your purchase - its greatly appreciate by all of us here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Product is good and customer service wonderful”

Helpful Report

Posted 3 years ago

Hi Chowdhury, Thanks for taking the time to leave your comments about Tower. Here at Tower we always endeavour to provide a blend of quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just purchased Tower Empire range......including The dinner service , Toaster, Kettle and other items in the range..... we love the design and quality ! Very happy customer...”

Helpful Report

Posted 3 years ago

Hello Mr Merchant, Thanks for sending across your photograph with the Tower Empire Range products. The team here at Tower were delighted to see how these products have made a great addition to your kitchen. We really appreciate being such a great customer of ours. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“My Kitchen Bin Broke under guaranty, I sent proof of purchase by E-mail. A new replacement Bin was sent. I would by Tower again because of their after sales care.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about how our Customer Services Team assisted with your kitchen bin. Here at Tower we appreciate when things don't go to plan and we also endeavour to resolve our customers enquiries. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“This air dryer is brilliant plug in and go 👍 it's that simple my kids now help cook tea 👍 it's powerful and compact but large enough for a family THANK YOU TOWER X”

Helpful Report

Posted 3 years ago

Hi Joanne Thanks for your 5 star review about your Tower Air Fryer. Your order was greatly appreciated by everyone here at Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“Love it love it roast potatoes cooked lovely 😍”

Helpful Report

Posted 3 years ago

Hi Marie, Thanks for sending across you photograph of your Tower Air Fryer in action. I do hope the roast potatoes tasted as good as they looked. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent product Perfect for my mum and her dog. ( medium chicken cooked perfectly ) She is super pleased with size and easy to use too.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your mum's Tower Air Fryer. It was great to read how pleased your mum was with the purchase which is appreciated by everyone here at Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant piece if equipment, we use it every day, it cooks everything just as we like them and saves us money as well.”

Helpful Report

Posted 3 years ago

Hi Robert, It was lovely to read your 5 star review about your Tower Air Fryer. Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service department (Harpeet) was excellent when I made several enquiries about my new air fryer.”

Helpful Report

Posted 3 years ago

Hi Thanks so much for your kind words about Harpreet helped with your recent enquiry. Harpreet is one of the many stars we have within our Customer Services Team here at Tower and loves nothing more than helping our customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews