Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a tower express 5 in 1 air fryer. The timer dial had become free so I could no longer rotate using the dial. I got in touch with Tower as I couldn't find any replacement online. Due to writing to them on boxing day, I didn't hear back until the new year, but Laura was brilliant, she asked for my details and a replacement was sent by post. The new model is slightly different in fitting but I can rotate the timer no w and use my airfryer. Which I do love and highly recommend.”

Helpful Report

Posted 3 years ago

Hi Sam, Thanks for your wonderful comments about how Tower Customer Services and in particular Laura helped with your recent enquiry. The Christmas and New Year period is always a busy time for us here at Tower and I was sorry that we took slightly longer than usual to get to your enquiry. I have passed your comments across to Laura and she was delighted. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted customer services awhile back for a link to a tower cookbook, it was so easy and a great link, but I lost my link so I contacted customer services again a couple of days ago for the same link and my reply was from Lucy who gave me the same link to the cook book just like that, honestly so efficient, give that Lady a bunch of flowers.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your kind words about how Lucy from our Customer Services Team helped with your recent enquiry. Lucy is one of the many superstars we have within our Customer Services Team and we have shared your lovely review with both Lucy and the wider Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent sophie was really helpful”

Helpful Report

Posted 3 years ago

Hi Kim, Thanks for your 5 star review about Sophie from our Customer Services Team. When it comes to looking after our customer we think Sophie is excellent too !! With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great kitchen appliance and great with windows and lights as you don't need to keep opening drawers as much as if you would without windows.”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Thanks for your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for your purchase - its greatly appreciate by all of us here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Product is good and customer service wonderful”

Helpful Report

Posted 3 years ago

Hi Chowdhury, Thanks for taking the time to leave your comments about Tower. Here at Tower we always endeavour to provide a blend of quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just purchased Tower Empire range......including The dinner service , Toaster, Kettle and other items in the range..... we love the design and quality ! Very happy customer...”

Helpful Report

Posted 3 years ago

Hello Mr Merchant, Thanks for sending across your photograph with the Tower Empire Range products. The team here at Tower were delighted to see how these products have made a great addition to your kitchen. We really appreciate being such a great customer of ours. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“My Kitchen Bin Broke under guaranty, I sent proof of purchase by E-mail. A new replacement Bin was sent. I would by Tower again because of their after sales care.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about how our Customer Services Team assisted with your kitchen bin. Here at Tower we appreciate when things don't go to plan and we also endeavour to resolve our customers enquiries. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“This air dryer is brilliant plug in and go 👍 it's that simple my kids now help cook tea 👍 it's powerful and compact but large enough for a family THANK YOU TOWER X”

Helpful Report

Posted 3 years ago

Hi Joanne Thanks for your 5 star review about your Tower Air Fryer. Your order was greatly appreciated by everyone here at Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“Love it love it roast potatoes cooked lovely 😍”

Helpful Report

Posted 3 years ago

Hi Marie, Thanks for sending across you photograph of your Tower Air Fryer in action. I do hope the roast potatoes tasted as good as they looked. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent product Perfect for my mum and her dog. ( medium chicken cooked perfectly ) She is super pleased with size and easy to use too.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your mum's Tower Air Fryer. It was great to read how pleased your mum was with the purchase which is appreciated by everyone here at Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant piece if equipment, we use it every day, it cooks everything just as we like them and saves us money as well.”

Helpful Report

Posted 3 years ago

Hi Robert, It was lovely to read your 5 star review about your Tower Air Fryer. Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service department (Harpeet) was excellent when I made several enquiries about my new air fryer.”

Helpful Report

Posted 3 years ago

Hi Thanks so much for your kind words about Harpreet helped with your recent enquiry. Harpreet is one of the many stars we have within our Customer Services Team here at Tower and loves nothing more than helping our customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely fantastic Air Fryer once you get to know what everything does its great to use .We had it come today 7/1/2023 but its a great bit of kit especially when you can have the choice of 2 different foods at different temperatures or not.”

Helpful Report

Posted 3 years ago

Hello Colin, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“After much deliberation we purchased the Tower Air Fryer, we kick ourselves for not listening to friends and buying one sooner. One of the best kitchen appliances we have bought, we like the compactness, ease of use, efficiency. In particular we like the rack system rather than a basket, its so easy to clean and the food we’ve cooked has been amazing. Everything from full roast chicken dinner, full English breakfast, salmon, spring rolls, sausage rolls, pastries and cakes. We’ve had it less than 2 weeks. We’re more than satisfied with this product.”

Helpful Report

Posted 3 years ago

Hi Sara, It was great to read that you've taken the steps to purchase an Air Fryer from Tower. Here at Tower we love hearing from our customers about their products and the benefits they see. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ike My Fryer was purchased in November As my Christmas gift am I able to Apply for 3Yr warranty. Have tried email as advised by telephone but not Accepted”

Helpful Report

Posted 3 years ago

Hi Ike, Thanks for your review about the warranty of your Air Fryer. I was sorry to learn of the difficulties in registering your product. To resolve your enquiry one of our Customer Services Team have contacted you with guidance to assist with resolving your request. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love my new Air Fryer . It’s quicker and more cost effective than the oven and the food tastes crispier and is much healthier . I’m in love ❤️ ( I also don’t get out much 😂 )”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Here at Tower we love our Air Fryers too. Should you have any enquiries please do get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Hi not received airfryer yet as it got dispatched on 14th evir had it at depot on 16th never arrived .contacted tower customer service great reply replacement sent so waiting to receive the arfryer .thank you sandie Willis”

Helpful Report

Posted 3 years ago

Hi Sandie, Thanks for getting in touch regarding the delivery of your Air Fryer. I was sorry to learn about the delays you have encountered. On the rare occasion when things don't go to plan our Customer Services Team always endeavour to resolve our customers enquiry quickly. I was pleased to learn our Customer Services Team had taken swift action It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“It’s reet dead good av dun all sorts in it sorted wish a wood a got one earlier”

Helpful Report

Posted 3 years ago

Hi Frank, Thanks for your comments about your Tower Air Fryer. We believe our Air Fryers are 'reet dead good' also. We hope you enjoy those delicious meals. Thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely love my new air fryer....had a small tower before this one .....this is fantastic”

Helpful Report

Posted 3 years ago

Hi It was great to see how your new Tower Air Fryer makes a lovely addition to your kitchen. Thanks for being such a loyal customer of Tower and returning to us for your purchase. Best wishes, Keith - Group Customer Services Manager

Posted 3 years ago

“Brought today very good”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable order and for being a great customer of Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews