Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crisper tray was missing from air fryer. Rang on 28/12/22 to report. Phone answered reasonably quickly by Liberty who dealt with the issue. Emailed me a SAME DAY update, received missing part today -31st! Brilliant service. Very happy. Will certainly order from tower housewares again. Big thank you to Liberty!”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your 5 star comments about how Liberty assisted with your recent enquiry. Here at Tower when things don't go as planned we act quickly to ensure our customers enquiries are resolved. I have passed your kind words across to Liberty who was delighted to read them. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Cook chicken first time fab results”

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Posted 3 years ago

Hi Thanks for taking the time to let us know how your first time cooking in your Tower Air Fryer was a success. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic AirFryer, so versatile and cooks brilliantly”

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Posted 3 years ago

Hello, Thanks for your 5 star comments about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have a very busy lifestyle, my Christmas present will allow me to prepare fresh healthy food to turn on to cook as I walk in the door, quick shower, pjs on and relax to some homemade healthy food in no time. Oh in the meanwhile saving electric… win win”

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Posted 3 years ago

Hi Sandra, What a wonderful review to read about your Tower Air Fryer. We were all delighted to read about how your Air Fryer is helping with your busy lifestyle as well as helping with your energy consumption. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“Great airfryer so versatile.”

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Posted 3 years ago

Hi Thanks for your valuable order for your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Price fab and crispness of food great 👍”

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Posted 3 years ago

Hi Thanks for choosing Tower for your valuable order. Rest assured if you have any enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic Love it Saves loves of time too”

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Posted 3 years ago

Hi Thanks for your fantastic review about your Tower product. Here at Tower we think our products are fantastic too !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Wonderful little oven! Impressive design 👏”

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Posted 3 years ago

Hi Adnan, Thanks for your kind words and your photograph of your Tower Air Fryer. It was great to see how your Air Fryer compliments your kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Wow 🤩 so so good just bought the double drawer Tower vortex unboxed it read the instructions bish bash bosh tea time frozen wedges non frozen goujons both ready at the same time 20 minutes brilliant thank Tower.”

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Posted 3 years ago

Hi Manchester Martin, It was great to read how quick and easy you found setting up using your Tower Air Fryer. Thanks for your very valuable order - please feel free to visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Get presents 🎁”

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Posted 3 years ago

Hello Caroline, Thanks for your review. We do hope the recipients of the Tower products loved their gifts. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Amazing can't believe how much I can cook”

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Posted 3 years ago

Hi Thanks for your 5 star review. Our Tower Air Fryers are so versatile - we do hope you enjoy cooking many more delicious meals. Keith - Group Customer Services Manager

Posted 3 years ago

“Great job lost without it allows us to lot's of smacks quick”

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Posted 3 years ago

Hi James, Thanks for your kind words about your Tower Air Fryer - we were delighted to read how useful you are finding your product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Works great, I simply put it on the top shelf for 3 mins before adding my chop or bacon. Cooks great.”

Helpful Report

Posted 3 years ago

Hello Derick, It was great reading about the delicious meals you have cooked in your Tower Air Fryer. Thanks for ordering from Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“Got this 8ltr dual air fryer for Xmas never used one before. Cooked our first breakfast so easy to use and clean afterwards.”

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Posted 3 years ago

Hi It was fantastic to see the delicious breakfast you cooked in your 8 Litre Dual Tower Air Fryer. I hope the meal tasted as good as it looked in your photograph !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Fast and efficient. Looks good too.”

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Posted 3 years ago

Hi Dawn, Many thanks for taking the time to leave your 5 star review about your Tower product. Everyone here at Toer appreciates your kind words and your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Got mine today as a Christmas present Just cooked sum chicken in it.i absolutely love it thanks to my mom and bro..thought there wud ov bin a recipe book with it thou”

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Posted 3 years ago

Hi Mandy, Thanks for your comments about the gift of the Tower Air Fryer you received. Res assured should you have any queries about the operation of your Air Fryer our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Perfect as usual.”

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Posted 3 years ago

Hi Andrew, Thanks for your 5 star review about your Tower Air Fryer. It was great to see how your Air Fryer makes a 'perfect' addition to your kitchen. With kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“We are absolutely delighted with our Tower Air Fryer. I particularly wanted the 11 litre model as it will really replace our gas oven which is so expensive to operate now with gas prices. This is a very versatile machine which cooks a variety of dishes to perfection. I've even roasted a whole chicken in it. Five stars all the way from us and the fact that it's a British household name makes it even better. Thank you Tower, and thanks also for the extended warranty.”

Helpful Report

Posted 3 years ago

Hi Robert, It was wonderful to read your kind words about your Tower Air Fryer. Our Air Fryers are certainly versatile pieces of energy saving products. We hope you visit our Tower Website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to order on the site , and stocked the real right part I needed , 👍”

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Posted 3 years ago

“The only criticism is that the small raised indicators on the dials are not easy to see. For example it may be better if they are white/fluorescent”

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Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews