Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,793 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing can't believe how much I can cook”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review. Our Tower Air Fryers are so versatile - we do hope you enjoy cooking many more delicious meals. Keith - Group Customer Services Manager

Posted 3 years ago

“Great job lost without it allows us to lot's of smacks quick”

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Posted 3 years ago

Hi James, Thanks for your kind words about your Tower Air Fryer - we were delighted to read how useful you are finding your product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Works great, I simply put it on the top shelf for 3 mins before adding my chop or bacon. Cooks great.”

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Posted 3 years ago

Hello Derick, It was great reading about the delicious meals you have cooked in your Tower Air Fryer. Thanks for ordering from Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“Got this 8ltr dual air fryer for Xmas never used one before. Cooked our first breakfast so easy to use and clean afterwards.”

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Posted 3 years ago

Hi It was fantastic to see the delicious breakfast you cooked in your 8 Litre Dual Tower Air Fryer. I hope the meal tasted as good as it looked in your photograph !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Fast and efficient. Looks good too.”

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Posted 3 years ago

Hi Dawn, Many thanks for taking the time to leave your 5 star review about your Tower product. Everyone here at Toer appreciates your kind words and your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Got mine today as a Christmas present Just cooked sum chicken in it.i absolutely love it thanks to my mom and bro..thought there wud ov bin a recipe book with it thou”

Helpful Report

Posted 3 years ago

Hi Mandy, Thanks for your comments about the gift of the Tower Air Fryer you received. Res assured should you have any queries about the operation of your Air Fryer our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Perfect as usual.”

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Posted 3 years ago

Hi Andrew, Thanks for your 5 star review about your Tower Air Fryer. It was great to see how your Air Fryer makes a 'perfect' addition to your kitchen. With kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“We are absolutely delighted with our Tower Air Fryer. I particularly wanted the 11 litre model as it will really replace our gas oven which is so expensive to operate now with gas prices. This is a very versatile machine which cooks a variety of dishes to perfection. I've even roasted a whole chicken in it. Five stars all the way from us and the fact that it's a British household name makes it even better. Thank you Tower, and thanks also for the extended warranty.”

Helpful Report

Posted 3 years ago

Hi Robert, It was wonderful to read your kind words about your Tower Air Fryer. Our Air Fryers are certainly versatile pieces of energy saving products. We hope you visit our Tower Website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to order on the site , and stocked the real right part I needed , 👍”

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Posted 3 years ago

“The only criticism is that the small raised indicators on the dials are not easy to see. For example it may be better if they are white/fluorescent”

Helpful Report

Posted 3 years ago

“Great company to order from. Good communication, fast delivery times and when it arrives its well packaged. Love the air fryer best appliance in my kitchen.”

Helpful Report

Posted 3 years ago

“Really happy with this tower air fryer. Very easy to use, easy to clean and fits nicely on the worksurface. Would highly recommend. I’m really pleased I bought it.”

Helpful Report

Posted 3 years ago

“Unfortunately it doesn't work bc is not enough Wide. Bad luck to me. Many thanks for your asking.”

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Posted 3 years ago

“I think my conventional oven is now obselete !!! Everything I have cooked even taste’s better. I waited months to track one down but we’ll worth the wait”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Just got this for Christmas 😁😁😁😁”

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Posted 3 years ago

“This was a great toaster until I inadvertently damaged it beyond repair (I cleaned the oven range and accidently knocked on the grill segment that the toaster was sitting on - it didn't like it) I was so pleased with the toaster that I've now bought a four slice one. It doesn't exactly match with the Kettle - another good purchase - but it's close enough to fit in. Same colours, midnight blue and rose gold, and it fits in well. Very pleased with it. We have a motorhome and take the toaster away with us whenever we travel. I've not had good experiences with previous toasters, but this and my subsequent purchases have been very satisfactory - even toasting and good results.”

Helpful Report

Posted 3 years ago

Hello John, Thanks for your very comprehensive review about the recent purchase of your toaster from Tower. We were all delighted that you returned to us to make your valuable purchase. With kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love my reversible plate and I am so pleased I went on the waiting list for it. It is brilliant for cooking bacon and sausages in my 5 in 1. I can’t wait to try a homemade pizza! It is really well made and a bargain at under ten pounds.”

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Posted 3 years ago

Hi Stuart, Thanks for your wonderful review and for considering Tower for your valuable purchase. I hope your enjoy making many more delicious meals. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely product very well made”

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Posted 3 years ago

Hi Roger, Thanks for taking the time to leave your review about your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant iron. Very pleased”

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Posted 3 years ago

Hi Judy, Thanks for your 5 star review about your Tower Iron. Your valuable order was greatly appreciated. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,793 reviews