Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to order from. Good communication, fast delivery times and when it arrives its well packaged. Love the air fryer best appliance in my kitchen.”

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Posted 3 years ago

“Really happy with this tower air fryer. Very easy to use, easy to clean and fits nicely on the worksurface. Would highly recommend. I’m really pleased I bought it.”

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Posted 3 years ago

“Unfortunately it doesn't work bc is not enough Wide. Bad luck to me. Many thanks for your asking.”

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Posted 3 years ago

“I think my conventional oven is now obselete !!! Everything I have cooked even taste’s better. I waited months to track one down but we’ll worth the wait”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Just got this for Christmas 😁😁😁😁”

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Posted 3 years ago

“This was a great toaster until I inadvertently damaged it beyond repair (I cleaned the oven range and accidently knocked on the grill segment that the toaster was sitting on - it didn't like it) I was so pleased with the toaster that I've now bought a four slice one. It doesn't exactly match with the Kettle - another good purchase - but it's close enough to fit in. Same colours, midnight blue and rose gold, and it fits in well. Very pleased with it. We have a motorhome and take the toaster away with us whenever we travel. I've not had good experiences with previous toasters, but this and my subsequent purchases have been very satisfactory - even toasting and good results.”

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Posted 3 years ago

Hello John, Thanks for your very comprehensive review about the recent purchase of your toaster from Tower. We were all delighted that you returned to us to make your valuable purchase. With kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love my reversible plate and I am so pleased I went on the waiting list for it. It is brilliant for cooking bacon and sausages in my 5 in 1. I can’t wait to try a homemade pizza! It is really well made and a bargain at under ten pounds.”

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Posted 3 years ago

Hi Stuart, Thanks for your wonderful review and for considering Tower for your valuable purchase. I hope your enjoy making many more delicious meals. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely product very well made”

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Posted 3 years ago

Hi Roger, Thanks for taking the time to leave your review about your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant iron. Very pleased”

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Posted 3 years ago

Hi Judy, Thanks for your 5 star review about your Tower Iron. Your valuable order was greatly appreciated. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just love my new air fryer, everything is browned. Wow”

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Posted 3 years ago

Hello Louise, It was great to read your comments about your Tower Air Fryer. Our Air Fryers have been very popular of late and we love them also !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased with this airfrier love how you can match cook & cook anything love it x”

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Posted 3 years ago

Hi Ceri, It was great to see how your new Tower Air Fryer has made a great addition to your kitchen. Many thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant bit of kit,I thought it was all hype but it wasnt,we havnt even opened the door of our oven once since we got it.”

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Posted 3 years ago

Hi Ian Thanks for your kind words about your Tower Air Fryer. Our Air Fryers have certainly proved popular over recent weeks. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I happy for air fryer Good”

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Posted 3 years ago

Hi Thanks for your 5 star review for your Tower Air Fryer. Its greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“My Tower Smoked Glass Kettle was delivered on 3rd Dec 22. It's very smart and stylish and seems to be very good quality. It is quick to boil and quiet in use. It pours more slowly and is heavier than any other kettle I have had but that probably makes it safer as it is less likely to over pour or get knocked over. My husband has been using the kettle for the past two weeks and has had no problems with it. However, as I am disabled and have trouble lifting much more than 500ml of water without pain, I have only used the kettle three times when I had to hold the kettle with both hands, one with the handle and the other with the bottom of the kettle. Overall we are very pleased with the kettle and would highly recommend it but it would have helped if the weight of the kettle had been stated in the description so that anyone with a disability could consider this when purchasing the product as I probably would have chosen a lighter one even though I really like the look and quality of this product. Delivery was slightly delayed but I think this was due to the courier rather than Tower but I am very satisfied with Tower's response to this.”

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Posted 3 years ago

Hi It was wonderful to receive your kind words and 5 star review about your Tower Kettle. I'm so pleased that the kettle meets your requirements Rest assured our Customer Services Team would love to hear from you should you have any enquiries in the future. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Great product”

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Posted 3 years ago

Hi Susan Thanks for your 5 star review and for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's amazing product. 👏 we make healthy food without oil .”

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Posted 3 years ago

Hello, Thanks for sending across your photograph and for your 5 star review about your Tower Air Fryer. I hope the chicken in your photograph tasted as good as it looked. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Am so happy with my new purchase Tower Airfryer. Its Smart looking too,I am looking forward to cooking Christmas Dinner with it !”

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Posted 3 years ago

Hi Pam, It was great reading your 5 star review about your new Tower Air Fryer. I hope you have a wonderful Christmas dinner !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Really love this kettle , I bought it for my mum, it’s lightweight but well made at the same time , really good value and very stylish , boils quickly and quietly too”

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Posted 3 years ago

Hi Glen, Thanks for taking the time to leave your comments about your kettle. I was really pleased to learn how you kettle meets your mums requirements. Please be sure to visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“It was a present so cant tell you. Delivery was very quick.”

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Posted 3 years ago

Hi It was great to read your gift was delivered quickly by our courier partners. We hope the recipient loves their gift. Our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews