Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant bit of kit,I thought it was all hype but it wasnt,we havnt even opened the door of our oven once since we got it.”

Helpful Report

Posted 3 years ago

Hi Ian Thanks for your kind words about your Tower Air Fryer. Our Air Fryers have certainly proved popular over recent weeks. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I happy for air fryer Good”

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Posted 3 years ago

Hi Thanks for your 5 star review for your Tower Air Fryer. Its greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“My Tower Smoked Glass Kettle was delivered on 3rd Dec 22. It's very smart and stylish and seems to be very good quality. It is quick to boil and quiet in use. It pours more slowly and is heavier than any other kettle I have had but that probably makes it safer as it is less likely to over pour or get knocked over. My husband has been using the kettle for the past two weeks and has had no problems with it. However, as I am disabled and have trouble lifting much more than 500ml of water without pain, I have only used the kettle three times when I had to hold the kettle with both hands, one with the handle and the other with the bottom of the kettle. Overall we are very pleased with the kettle and would highly recommend it but it would have helped if the weight of the kettle had been stated in the description so that anyone with a disability could consider this when purchasing the product as I probably would have chosen a lighter one even though I really like the look and quality of this product. Delivery was slightly delayed but I think this was due to the courier rather than Tower but I am very satisfied with Tower's response to this.”

Helpful Report

Posted 3 years ago

Hi It was wonderful to receive your kind words and 5 star review about your Tower Kettle. I'm so pleased that the kettle meets your requirements Rest assured our Customer Services Team would love to hear from you should you have any enquiries in the future. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Great product”

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Posted 3 years ago

Hi Susan Thanks for your 5 star review and for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's amazing product. 👏 we make healthy food without oil .”

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Posted 3 years ago

Hello, Thanks for sending across your photograph and for your 5 star review about your Tower Air Fryer. I hope the chicken in your photograph tasted as good as it looked. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Am so happy with my new purchase Tower Airfryer. Its Smart looking too,I am looking forward to cooking Christmas Dinner with it !”

Helpful Report

Posted 3 years ago

Hi Pam, It was great reading your 5 star review about your new Tower Air Fryer. I hope you have a wonderful Christmas dinner !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Really love this kettle , I bought it for my mum, it’s lightweight but well made at the same time , really good value and very stylish , boils quickly and quietly too”

Helpful Report

Posted 3 years ago

Hi Glen, Thanks for taking the time to leave your comments about your kettle. I was really pleased to learn how you kettle meets your mums requirements. Please be sure to visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“It was a present so cant tell you. Delivery was very quick.”

Helpful Report

Posted 3 years ago

Hi It was great to read your gift was delivered quickly by our courier partners. We hope the recipient loves their gift. Our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love it, great double air fryer.”

Helpful Report

Posted 3 years ago

Hi Many thanks or your 5 star review about your Tower Air Fryer. Here at Tower we love our Air Fryer range too !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Fab product wish I'd got one ages ago price good too”

Helpful Report

Posted 3 years ago

Hello Julie, Thanks for your kind words and for choosing Tower for your valuable order. Its greatly appreciated by everyone here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“This was bought as a Christmas present, but I bought the digital version earlier.I can't praise it too much, it truly does do what it says on the packet.”

Helpful Report

Posted 3 years ago

Hi Peter, I was delighted to read your review about your Tower Air fryer and how it meets your expectations. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Won’t know what it’s like until after Christmas as it’s a Christmas gift 🎄🎄”

Helpful Report

Posted 3 years ago

Hello June, Thanks for taking the time to leave your comments. I do hope the recipient loves their Christmas gift. Rest assured if you do have any enquiries our Customer Services Team are available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with it so far does what it meant to do glad I brought this fantastic air fryer”

Helpful Report

Posted 3 years ago

Hello John, We were so glad you choose Tower to purchase your Air Fryer. It was great reading that your Air Fryer does what it says on the box !!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Waited a while to receive my product due to been out off stock ( worth the wait , Neat unit no Knobs 👍 easy clean 👍 Less cost to run 👍 I’ll be experimenting 👍”

Helpful Report

Posted 3 years ago

Hi Linda, Thanks for your wonderful 5 star review about your Tower Air Fryer. It was great to read your comments. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Oh my god!!! Game changer....my oven is almost obsolete....the hype is true, get one...seriously GET ONE! I have been debating for ages, took the plunge and have cut my electricity bill for cooking by at least £1 a day...I've got a full electric range and it took around 45mins to an hour to make chips, roasters etc...this oven does full meals for four in 18mins...microwave veggies and the time saving is worth more than the money! Tower, you have made a working mums day!!!”

Helpful Report

Posted 3 years ago

Hello Helen, Wow what a fantastic review to receive about our Tower Air Fryer. It was great to read about the results you are seeing since using your product. We were pleased that we made your day as a working mum !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery was prompt on the given day and time. Great service.”

Helpful Report

Posted 3 years ago

Hi Gillian, Thanks for taking the time to leave your 5 star comments about your delivery experience. I was pleased to read our courier partners delivered your Tower order to you promptly. Thanks for choosing Tower for your purchase - be sure to visit our website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I highly recommend the Tower Vortex 9 Litre Dual Basket Air Fryer & would give this 5 out 5. The build quality is excellent, with a nice looking appearance on my kitchen counter. There are a selection of presets and they can be adjusted to suit personal preferences. I have had no problems understanding how to use this or how to set up a manual program. Really pleased with my purchase.”

Helpful Report

Posted 3 years ago

Hi Clifford, Thanks for your wonderful comments about your Tower Vortex Air Fryer. We love our Air Fryers too and they have proved very popular of late. Thanks for choosing Tower for your order. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Great product and value for money.”

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Posted 3 years ago

Hi Alan, Thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we always strive to offer quality products at great value for money supported by our wonderful Customer Services Team. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“A good looking item I just wish it had a bigger section on recipes wtx”

Helpful Report

Posted 3 years ago

Hi Trevor, Thanks for your 5 star review about your Tower Air Fryer. We really appreciate your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Frank, It was great to read your 5 star comments about your recent contact with Tower and the service you have received. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews