Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought kettle, toaster and cannisters in grey and rose gold, they look stunning and really finish the kitchen off. Great product and good quality.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments. It was great to read how your Toaster, Kettle and Canister Set made a great addition to your kitchen. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Really pleased with the Tower Xpress Pro which was half the price of another more well known brand for same features. I was a bit unsure having looked at others reviews but when I realized that the majority of lower score reviews were from people giving 1 star due to not being delivered before Xmas I thought Two things firstly how can someone rate a product so low just because of delivery delay that doesn't make a product bad, secondly ordering just before Xmas with planned strikes isn't sensible. We used our Tower for the first time today and found the User manual very user friendly and having washed the included accessories & machine gently & carried out the 15 minute trial run (I'd recommend opening window in kitchen) and leaving for 30 minutes for New metal smell to disappear. The food was cooked better than I had expected and I'm looking forward to cooking more of the recipes included within the enclosed recipe guide. Really glad I saw sense and bought this product”

Helpful Report

Posted 3 years ago

Hello Ian, Thanks for your very comprehensive and understanding review for your Tower Air Fryer. This time of year is always very busy for us here at Tower. Our courier partners deliver thousands of parcels to our customers everyday - this has been impacted by industrial actions from other organisations as well as the phenomenal interest in our Air Fryer range. Thanks for your understanding and indeed for choosing Tower for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent product. Delivered on time and a great and easy website to use”

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Posted 3 years ago

Hi Briege, Thanks for your 5 star comments about the order and delivery experience for your Tower product. We do hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Sam was excellent. I had not got a recipe/instruction book in my new tower air fryer. The problem was quickly resolved and within a day I had the missing info!”

Helpful Report

Posted 3 years ago

Hi Tracey, Thanks for taking the time to leave your 5 star review about how Sam helped with your recent enquiry. Sam looks after our Customer Services Team here at Tower and always leads by example when it comes to ensuring our customers enquiries are resolved fully. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great absolutely love it 😀”

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Posted 3 years ago

Hi Anne, It was great to read how you love your Tower product. Thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Superb buy, excellent quality and price .”

Helpful Report

Posted 3 years ago

Hi Marian, It was great to see how your Tower Air Fryer has made a great addition to your kitchen. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Barbary & Oak 28cm round cast iron casserole (colour Bordeaux Red). Great quality item. This size is excellent as it fits sensibly in to a standard size oven (many others are over 35cm meaning it gets hard to safely grasp the side handles when you want to remove the dish from the oven). You can still get six generous servings of (for example) a pasta bake, however, out of this 28cm shallow cast iron dish. Very pleased and highly recommend it !”

Helpful Report

Posted 3 years ago

Hi Alison, What a fantastic review to read about your Barbary & Oak Cast Iron Casserole Dish. Thanks for your 5 star comments- they are greatly appreciated by everyone. Keith - Group Customer Services Manager

Posted 3 years ago

“I was really happy to get this it my first time using it”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just so quick and very easy to use 🙂”

Helpful Report

Posted 3 years ago

Hi Donna, It was great to read your comments about how easy to use you are finding your Tower product. Rest assured should you have any enquiries our Customer Services Team are on hand to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Cooked samosas in here first time turned out wonderful”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower product. I hope the samosas tasted wonderful !!! Keith - Group Customer Services Manager

Posted 3 years ago

“I am so happy with it”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thanks for your valuable order from Tower. We love reading about how our products make our customers happy. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Crisper tray was missing from air fryer. Rang on 28/12/22 to report. Phone answered reasonably quickly by Liberty who dealt with the issue. Emailed me a SAME DAY update, received missing part today -31st! Brilliant service. Very happy. Will certainly order from tower housewares again. Big thank you to Liberty!”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your 5 star comments about how Liberty assisted with your recent enquiry. Here at Tower when things don't go as planned we act quickly to ensure our customers enquiries are resolved. I have passed your kind words across to Liberty who was delighted to read them. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Cook chicken first time fab results”

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Posted 3 years ago

Hi Thanks for taking the time to let us know how your first time cooking in your Tower Air Fryer was a success. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic AirFryer, so versatile and cooks brilliantly”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star comments about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have a very busy lifestyle, my Christmas present will allow me to prepare fresh healthy food to turn on to cook as I walk in the door, quick shower, pjs on and relax to some homemade healthy food in no time. Oh in the meanwhile saving electric… win win”

Helpful Report

Posted 3 years ago

Hi Sandra, What a wonderful review to read about your Tower Air Fryer. We were all delighted to read about how your Air Fryer is helping with your busy lifestyle as well as helping with your energy consumption. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“Great airfryer so versatile.”

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Posted 3 years ago

Hi Thanks for your valuable order for your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Price fab and crispness of food great 👍”

Helpful Report

Posted 3 years ago

Hi Thanks for choosing Tower for your valuable order. Rest assured if you have any enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic Love it Saves loves of time too”

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Posted 3 years ago

Hi Thanks for your fantastic review about your Tower product. Here at Tower we think our products are fantastic too !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Wonderful little oven! Impressive design 👏”

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Posted 3 years ago

Hi Adnan, Thanks for your kind words and your photograph of your Tower Air Fryer. It was great to see how your Air Fryer compliments your kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Wow 🤩 so so good just bought the double drawer Tower vortex unboxed it read the instructions bish bash bosh tea time frozen wedges non frozen goujons both ready at the same time 20 minutes brilliant thank Tower.”

Helpful Report

Posted 3 years ago

Hi Manchester Martin, It was great to read how quick and easy you found setting up using your Tower Air Fryer. Thanks for your very valuable order - please feel free to visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,883 reviews