Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product couldn't do without it wish I had it earlier”

Helpful Report

Posted 3 years ago

Hi Ronnie, Thanks for your kind words about your Tower product. We love our products also !!! Keith - Group Customer Services Manager

Posted 3 years ago

“My 3 litre air fryer has arrived And it’s brilliant. Thank you Tower x”

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Posted 3 years ago

Hi We want to say thank you for choosing Tower for your valuable purchase !!! It was great to read your 5 star review - enjoy using your Tower Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“Quality product- innovative and easy to use. Having lots of fun trying new recipes and ways to cook while saving money!”

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Posted 3 years ago

Hello Robinho, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great reading how easy you were finding the use of the Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very nice piece of equipment, cooks food very quickly and efficiently. The only downside is the instructions,they aren't very clear to understand. I had to watch a you tube video to learn the correct way to setup and cook. On the whole worthwhile purchase.”

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Posted 3 years ago

Hi Gary Thanks for your valuable comments about your Tower Air Fryer - especially the comments about the Instruction Manual. Here at Tower we love hearing from our customers about how we can improve our products and services and I've forwarded your comments on to the relevant Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Got the dual basket air fryer, didn't really believe it worked like people were saying, but now I use it all time, fantastic product.”

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Posted 3 years ago

Hello David, It was great to read you've become an advocate of Air Fryers and use your all of the time. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use with plenty of accessories. This air fryer can do absolutely everything !!!!.”

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Posted 3 years ago

Hello Matt, Thanks for sending across your photograph of your Tower Air Fryer in action. It was great to read how easy the Air Fryer is to use. I hope the cooked chicken tasted as good as it looked in your photograph !! Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic addition to my air fryer, the chips are so delicious in it and are evenly cooked! So glad we decided to buy it!”

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Posted 3 years ago

Hi Rebecca, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. We were so delighted your choose Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Perfect,fitted my pressure cooker. Quick delivery”

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Posted 3 years ago

Hi We were pleased to read your 5 star review about your Pressure Cooker accessory. Should you have any further enquiries please feel free to contact us. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“5/5. Great product, easy to use”

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Posted 3 years ago

Hi Duncan, We love reading when our customers rate Tower as 5/5. Thanks for choosing Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product, so easy to use, a temperature dial and a timer dial that's it. Gets up to temperature really quick, and it has quite a large basket, as a family of three it does us fine. If your new to air fryers this is a great one to get started. 10/10”

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Posted 3 years ago

Hi Andrew, It was great to read how useful and easy to use you are finding your your Tower Air Fryer. I'm sure your comments will prove very useful to potential new customers to Air Fryers. best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Competitive price, comes with several different accessories! Bonus!”

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Posted 3 years ago

Hi Carol, Thanks for your kind words about your Tower Air Fryer. It was great to see your Air Fryer has made a lovely addition to your kitchen. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Order on the 6th, delivered with no issues on the 9th!! Only problem I had was no confirmation email when ordered, but as it’s been delivered earlier than I expected well impressed. Only used once so far but works as expected, results were excellent.”

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Posted 3 years ago

Hi Thanks for your valuable comments about the ordering experience from Tower. I was sorry to learn about the lack of confirmation for your order - I have raised this with our website Team. It was lovely to read you were impressed with the initial results from your Air Fryer Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great received our air fryer .. Love it 😀”

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Posted 3 years ago

Hello Peter, It was great to read our courier partners delivered your Tower Air Fryer as expected. We love our Air Fryers too !!! Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“I bought this for my granddaughter for Christmas and gave it to her to use immediately and her partner cooked their tea in it straight away. They are really thrilled with it.”

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Posted 3 years ago

Hi It was lovely to read about the purchase of your Tower Air Fryer as an early Christmas gift !!! I do hope your granddaughter continues to enjoy cooking with her product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Quick delivery and great payment plan , easy to use and fab food cooked 😀”

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Posted 3 years ago

Hello Donna, Thanks for your 5 star review about your Tower product. It was great you choose Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the tower five litre Air fryer on Black Friday I love it so easy to use nice size to fit on worktop. I have used it a lot great for fish or chicken and did baked oats so creamy. I like tower always give good service prompt delivery service good customer service. Would buy again from them.”

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Posted 3 years ago

Hi Thanks for your wonderful review about both Tower and your Tower Air Fryer. Here at Tower we always place our customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“An amazing air fryer so glad I brought it makes dinnertime a breeze”

Tower 5 star review on 8th December 2022

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Posted 3 years ago

Hello Sally, It was wonderful to see your photograph of your Tower Air Fryer and how its make a great addition to your kitchen. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely bit of kit. Very happy with the results so far. Only had it a couple of days”

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Posted 3 years ago

Hello Soul Girl, Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are readily available to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Only had my air fryer a few days but I’m loving it .The instruction leaflet isn’t at all helpful but once I worked out how to operate it from the Facebook group . Good cooks well and doesn’t take long So far I’ve cooked breaded fish , Chips , Salmon and mixed vegetables and they all tasted and looked good”

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Posted 3 years ago

Hi Grace, It was lovely to read your kind review about the delicious mouth watering meals you have cooked in your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“From order to delivery 4 days, I requested further information regarding recipes for this particular Air Fryer, again submitted late Sunday night by 10:30 Monday a complete down load 40 pages. I regard this as Excellent service”

Helpful Report

Posted 3 years ago

Hi, Thanks for a great review about the service your have received from Tower. I was pleased to read our courier partners delivered your order quickly and our Customer Services Team helped with your recipe book. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews