Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very neat appliance easy and compact”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review and your valuable purchase which is greatly appreciated by everyone here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I would like to tell you that this is an amazing product, however I have not received it. I was emailed by Evri on 24/11/22 to say it was out for delivery then a further email saying there was a delay with delivery and they would contact me the following day. I've heard nothing since and there is no way of contacting them. I have informed Tower customer services by email and I'm currently waiting to hear back. I would be extremely grateful if this could be investigated as I have no delivery notification and feel extremely disappointed with the service Evri is supposed to provide. I have rated 5 star as I am fully aware this has been dispatched by Tower. Kind regards, Melanie Pedro”

Helpful Report

Posted 3 years ago

Hi Melanie Thanks for your review about the delivery experience of your Tower Air Fryer. One of my Customer Services Team will be in touch with you shortly to provide an update on your delivery. Please accept my apologies for any inconvenience Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Arrived quickly.Love the airfryer cooks food quickly excellent”

Helpful Report

Posted 3 years ago

Hi Beverley It was lovely to read your message about how you are loving your Tower Air Fryer. We love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 3 years ago

“Well, since we got it at home , oven is not used any longer. Food is getting made very quick and saving money in electricity. We are very happy with the air fryer. Thanks”

Helpful Report

Posted 3 years ago

Hi Jose, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to hear you've seen such great results as well as saving on your energy bills. Regards Keith - Customer Services Manager

Posted 3 years ago

“We ordered a 2 draw air fryer which arrived damaged, delivery company at fault. I contacted Tower customer services via email explaining the damage & supplied photos. I got a reply from "Sam" within an hour which was a surprise. After a couple more emails & more photos a replacement was organised to arrive with a few days. I have to say Sam at Tower customer services was fantastic to deal with. This is how all customer services should be done. We'll done Tower, I would recommend you to anyone.”

Helpful Report

Posted 3 years ago

Hello Mr & Mrs Britnell, Thanks for taking the time to leave your comments about how Sam resolved your enquiry. Sam is our Supervisor here at Tower Customer Services and always lead by example when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Amazing product, so easy to use & cooks quickly without drying food out. So many options to cook healthy meals can't live without it now”

Helpful Report

Posted 3 years ago

Hi Christine, Thanks for taking the time to leave your 5 star comments about the great results you are seeing with your Tower Air Fryer. Thanks for choosing Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought as a Christmas gift for my daughter and her family so not had the opportunity to see it 'in action' yet! As a matter of interest I bought it directly from you at £199.99 because there didn't seem to be any around in the shops. Now I find they've all had deliveries, so I could have bought it from Argos for £125 Black Friday price (£150 catalogue price)! Just my luck!!”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Im sure your daughter will love using her Christmas gift. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“I love it! I love cooking with 2 baskets makes cooking much less hastle 😊”

Helpful Report

Posted 3 years ago

Hi Helen, Thanks for your 5 star review about your Tower Air Fryer. It was great to read how much you love cooking with your product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“We have used this a few times and love it. We have used the Rotisserie function made yorkshire puds, roasted veg. Very pleased so far”

Helpful Report

Posted 3 years ago

Hi Joanne, It was great to read about the results you have seen with your Tower Air Fryer. Thanks for making your purchase with Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It is a good air fryer, just 1 issue that is was £120 on argos a couple of days later.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Looks great, well made and good quality,a Christmas gift for my daughter so not been used yet.”

Helpful Report

Posted 3 years ago

Hi Alison, Thanks for your 5-star review about the purchase of your Tower Air Fryer. We hope your daughter loves her Christmas gift. Thanks for choosing Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I love the Tower airfryer but I personally would have preferred if it didn't have a rotisserie as this limits the placement of the shelves”

Helpful Report

Posted 3 years ago

|Hi Gill, Thanks for your valuable comments about your Tower Air Fryer. Here at Tower we love hearing our customers comments about how we can improve both our products and services. Rest assured our Customer Services Team are here should you have any issues. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Don't know how I've managed for so long without a tower air fryer....simple to use and fantastic results every time.”

Helpful Report

Posted 3 years ago

Hi Tony, What a wonderful review to receive about your Tower Air Fryer. It was great to hear about the results you have seen when using your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely fantastic. Exactly what we wanted. Realistically it's only big enough to feed 3 to 4 people. But that's not much of a inconvenience. Product is well made and cooks lovely.”

Helpful Report

Posted 3 years ago

Hi Miguel, It was great to read your comments about your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent so far. Great for money saving I.e not putting on expensive electric oven. Still experimenting, but so far very impressed.”

Helpful Report

Posted 3 years ago

Hi Eve, It was great to read about the results your new Tower Air Fryer is delivering especially with energy saving. Thanks for taking the time to leave your comments. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Up to now very pleased with it although still learning Disappointed that there wasn't enough information on times and temperatures on cooking food, its mainly trial and error.”

Helpful Report

Posted 3 years ago

“Very impressed with the product would recommend this model”

Helpful Report

Posted 3 years ago

“Really pleased with the Air Fryer, I like the fact you can use both baskets at different temperatures and times. I am surprised at how quiet it is. Great Air Fryer”

Helpful Report

Posted 3 years ago

“A good family sized air fryer that does the job.”

Helpful Report

Posted 3 years ago

“I purchased the air fryer for my daughter to help her save money cooking for family,When I first unbox the fryer I thought the drawers looked a bit flimsy compared to the philips fryer i presently own but when me and the grand kids cooked chicken,chips and fish goujons it was so simple to use and the food tasted great in fact my grandson said the chips were the best he had tasted enough said👍🏼👍🏼👍🏼👍🏼👍🏼”

Helpful Report

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews