Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bit of kit. Very happy with the results so far. Only had it a couple of days”

Helpful Report

Posted 3 years ago

Hello Soul Girl, Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are readily available to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Only had my air fryer a few days but I’m loving it .The instruction leaflet isn’t at all helpful but once I worked out how to operate it from the Facebook group . Good cooks well and doesn’t take long So far I’ve cooked breaded fish , Chips , Salmon and mixed vegetables and they all tasted and looked good”

Helpful Report

Posted 3 years ago

Hi Grace, It was lovely to read your kind review about the delicious mouth watering meals you have cooked in your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“From order to delivery 4 days, I requested further information regarding recipes for this particular Air Fryer, again submitted late Sunday night by 10:30 Monday a complete down load 40 pages. I regard this as Excellent service”

Helpful Report

Posted 3 years ago

Hi, Thanks for a great review about the service your have received from Tower. I was pleased to read our courier partners delivered your order quickly and our Customer Services Team helped with your recipe book. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic customer service I needed to ask a question regarding my recent purchase , air fryer digital control four litre which is just great cannot believe I waited so long to purchase one. Charlotte at tower customer services was so polite knowledgeable and helpful. Thank you. such a nice experience especially within customer service that myself and friends have come across of late. You know utilities etc hanging on the phone or awaiting a call back etc that never comes. I have purchased several tower products over the years and impressed with them all , once again thank you Charlotte, thank you tower keep up the good work , all take care stay safe . Kindest regards Mick G 😊👍”

Helpful Report

Posted 3 years ago

Hi Mick, It was fantastic to read your comments about how Charlotte helped you with your recent enquiry. Having shared your kind words with Charlotte she was delighted to know she helped resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I am so pleased with my new air fryer, I hadn’t saw one before so didn’t know how to use but it’s really simple and quick. I would recommend it no problem.”

Helpful Report

Posted 3 years ago

Hi Jean, Thanks for your great comments about your Tower Air Fryer. We were delighted to read how easy you are finding your Air Fryer is to use. Thanks for recommending Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Super quick delivery. Love my new air fryer”

Helpful Report

Posted 3 years ago

Hello Sheila, It was great to read how our courier partners delivered your Tower Air Fryer quickly. Our courier partners do a great job ensuring our customers receive their parcels safely and on time. We hope you enjoy using your Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the Tower XPress Pro combo 10-in-1 digital air fryer this morning . I cooked a full chicken and chips and I must admit using the set programs they was cooked perfectly and tasted great.Old chip pan Iin the bin now. I then took out the free extended 3 year guarantee win win. Really pleased and so easy to clean as well.”

Helpful Report

Posted 3 years ago

Hi Stephen, It was great to see your picture of the delicious meal you cooked in your Tower Air Fryer. Thanks for choosing Tower Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Totally amazing air fryer, cooks everything perfectly & in less time.”

Helpful Report

Posted 3 years ago

Hello BigBadBurt, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to see how your Tower Air Fryer has b=made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased, cooks very quickly and evenly. Saves a lot of energy rather than using the main oven. Perfect size for the two of us. I would highly recommend. A dree”

Helpful Report

Posted 3 years ago

Hi Andrew Thanks for your kind words about your Tower product. I was delighted to read that your product meets your requirements and is helping with your energy savings. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with airfryer. Quick delivery. Thank you.”

Helpful Report

Posted 3 years ago

Hello We were delighted to read your Tower Air Fryer was delivered quickly by our courier partners. We have passed your kind words onto them. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“So far it's been brilliant - still learning though!”

Helpful Report

Posted 3 years ago

Hello Julie, Thanks for your kind comments about your Tower product. We were pleased to read everything is going brilliantly - with anything new we know it takes a little while to familiarise yourself with evet thing If there's anything we can assist with our Customer Services Team are available. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“very neat appliance easy and compact”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review and your valuable purchase which is greatly appreciated by everyone here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I would like to tell you that this is an amazing product, however I have not received it. I was emailed by Evri on 24/11/22 to say it was out for delivery then a further email saying there was a delay with delivery and they would contact me the following day. I've heard nothing since and there is no way of contacting them. I have informed Tower customer services by email and I'm currently waiting to hear back. I would be extremely grateful if this could be investigated as I have no delivery notification and feel extremely disappointed with the service Evri is supposed to provide. I have rated 5 star as I am fully aware this has been dispatched by Tower. Kind regards, Melanie Pedro”

Helpful Report

Posted 3 years ago

Hi Melanie Thanks for your review about the delivery experience of your Tower Air Fryer. One of my Customer Services Team will be in touch with you shortly to provide an update on your delivery. Please accept my apologies for any inconvenience Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Arrived quickly.Love the airfryer cooks food quickly excellent”

Helpful Report

Posted 3 years ago

Hi Beverley It was lovely to read your message about how you are loving your Tower Air Fryer. We love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 3 years ago

“Well, since we got it at home , oven is not used any longer. Food is getting made very quick and saving money in electricity. We are very happy with the air fryer. Thanks”

Helpful Report

Posted 3 years ago

Hi Jose, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to hear you've seen such great results as well as saving on your energy bills. Regards Keith - Customer Services Manager

Posted 3 years ago

“We ordered a 2 draw air fryer which arrived damaged, delivery company at fault. I contacted Tower customer services via email explaining the damage & supplied photos. I got a reply from "Sam" within an hour which was a surprise. After a couple more emails & more photos a replacement was organised to arrive with a few days. I have to say Sam at Tower customer services was fantastic to deal with. This is how all customer services should be done. We'll done Tower, I would recommend you to anyone.”

Helpful Report

Posted 3 years ago

Hello Mr & Mrs Britnell, Thanks for taking the time to leave your comments about how Sam resolved your enquiry. Sam is our Supervisor here at Tower Customer Services and always lead by example when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Amazing product, so easy to use & cooks quickly without drying food out. So many options to cook healthy meals can't live without it now”

Helpful Report

Posted 3 years ago

Hi Christine, Thanks for taking the time to leave your 5 star comments about the great results you are seeing with your Tower Air Fryer. Thanks for choosing Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought as a Christmas gift for my daughter and her family so not had the opportunity to see it 'in action' yet! As a matter of interest I bought it directly from you at £199.99 because there didn't seem to be any around in the shops. Now I find they've all had deliveries, so I could have bought it from Argos for £125 Black Friday price (£150 catalogue price)! Just my luck!!”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Im sure your daughter will love using her Christmas gift. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“I love it! I love cooking with 2 baskets makes cooking much less hastle 😊”

Helpful Report

Posted 3 years ago

Hi Helen, Thanks for your 5 star review about your Tower Air Fryer. It was great to read how much you love cooking with your product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“We have used this a few times and love it. We have used the Rotisserie function made yorkshire puds, roasted veg. Very pleased so far”

Helpful Report

Posted 3 years ago

Hi Joanne, It was great to read about the results you have seen with your Tower Air Fryer. Thanks for making your purchase with Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,883 reviews