Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Tower very helpful with my questions and prompt replies, also when I needed to return an item. Would really recommend the Tower company.”

Helpful Report

Posted 3 years ago

Hi Ane, Thanks for your kind words about our Customer Services Team here at Tower. I was delighted to read your recent contact was a smooth one. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's quick easy to use And cleaning is no problem I love my Tower 4ltr Airfryer”

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Posted 3 years ago

Hi James, Thanks for your 5-star comments about your Tower Air Fryer. We love our Air Fryers too - happy cooking!! Keith - Group Customer Services Manager

Posted 3 years ago

“Only bought it on Sat but really pleased with it. Not cooked any meat in it yet but roast potatoes and chips are brilliant.”

Helpful Report

Posted 3 years ago

Hi Ann, It was lovely to read about the meals you have cooked in your Tower Air Fryer. Rest assured if you have any enquiries, please feel free to contact our Customer Services Team. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Was very impressed at how quick the food was cooked and the quality of the food was better than when cooked in the oven. Extremely pleased and looking forward to experimenting with different recipes.”

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Posted 3 years ago

Hello Lisa, It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Our Air Fryers are very popular with our customers. We look forward to hearing about the delicious meals you are going to cook in the future. Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy easy to use”

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Posted 3 years ago

Hi Angela, Thanks for your 5star review about your Tower Product. We love reading our customer comments about how our products are easy to use and make them happy. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Wow best bacon sandwich ever love it”

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Posted 3 years ago

Hi Kenneth, Thanks for your comments about the meal you cooked in your Tower Air Fryer. We hope you make many more delicious meals. Keith - Group Customer Services Manager

Posted 3 years ago

“Was extremely competitively priced compared to some and on my first time of using I’m delighted with it .”

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Posted 3 years ago

Hello, Thanks for choosing Tower for your valuable purchase. Here at Tower, we always believe in providing quality products at affordable prices supported by great Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“So far. So good. Seems easy to use. Doesn't take up too much space.”

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Posted 3 years ago

Hi Marion, Thanks for your kind words about your Tower Air Fryer. Rest assured our customer services team are on hand should you have any enquiries in the future. Many thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Pleased with our 5 in 1 air fryer but would like to purchase your cook book advertised on your site. Help please”

Helpful Report

Posted 3 years ago

Hi Rene, Thanks for your 5-star review about your Tower Air Fryer. Your valuable order was greatly appreciated. I can see you have messaged our Customer Services Team with your enquiry for the Cookbook - one of my team will respond to you within the next 24 hours. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product it is a must buy best iron I have bought yet.”

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Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your iron. Thanks for choosing Tower for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Ok just had over a mouth now and yea working very well just getting used to temp and time bit of hit and miss”

Helpful Report

Posted 3 years ago

Hi Mark, It was great to read your 5 star review about your Tower product. We understand that on occasions it takes time to get accustomed to a new product so if you have any queries please get in touch. Best wishes Keith - Group customer Services Manager

Posted 3 years ago

“So far so good doing what it’s supposed to”

Helpful Report

Posted 3 years ago

Hi Thanks for your comments. I was pleased to read that your Tower product is meting your expectations. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the 4L two days ago and am completely hooked already, cooked chips (fries) from real potatoes and they were wonderful, made sure to rinse all the starch off and dried them thoroughly with kitchen paper, three to four sprays of sunflower oil and an additional two sprays after shaking halfway through, took 20mins from raw potato to perfectly cooked chips, sausages were cooked to perfection, will try baking with it soon and see how it handles that, but even if it doesn't do well when baking it would still get 5 out of 5 for me coz I only really wanted it for chips, sausage, bacon, chicken etc and it's already handled that perfectly, thanks Tower, worth every penny I spent on it, highly recommended, A+++, just need to buy an air fryer cookbook now xx”

Helpful Report

Posted 3 years ago

Hi Shelley We were delighted to read you were hooked with your new Tower Air Fryer. The meals you have cooked sound delicious. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Really happy with product so far”

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Posted 3 years ago

Hi Thanks for your 5 star review about your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Having recently purchased your Tower Express Pro 10-in-2air Fryer-Oven It's the best purchase I've ever made Very easy to set up. The Recipe book is Brilliant. Shan't be using my cooker Again. Forget your Ninjas.”

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Posted 3 years ago

Hi Fred, It was great to read your review about your Tower Air Fryer. Thanks for choosing Tower for your valuable order. Happy cooking !!!! Keith - Group Customer Services Manager

Posted 3 years ago

“Best item I ever bought. Would recommend 👌 to anyone.”

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Posted 3 years ago

Hello, Thanks for your 5 star review and your kind recommendation for your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Best buy ever”

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Posted 3 years ago

Hi Thanks for your 5-star comments about your Tower product. We really appreciate your valuable order. Rest assured our Customer Services Team are readily available if you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“New to air frying really easy to use easy to clean and good support recipes etc on the tower face book page”

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Posted 3 years ago

Hi Many thanks for your 5-star review about your new Tower Air Fryer. Whilst our Air Fryers are definitely easy to use, a new product can on occasions take a little time to get accustomed to. Our Customer Services Team here at Tower are always on hand to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I recently searched 'amazon' and many other online outlets for an Airfryer, for my desired size and price range all were out of stock. A friend suggested I try Freemans, (are they still in business?) ...and I did, not only did I get what I wanted, received it within 48 hours with clear and precise paperwork. Thankyou. From now on Freemans will be my first choice.”

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Posted 3 years ago

Hello David, Thanks for your 5-star review about your Tower Air Fryer. Whilst your Air Fryer was purchase from one of our retail partners it was great to read that it was delivered on time and you found the Instruction Manual clear and concise. Thanks for choosing to purchase a Tower product - please feel free to visit our own website in the future at www.towerhousewares.co.uk Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Had the Tower 10-1 for a day now and so far very pleased with the results. New to air frying and it would have been helpful if the recipe book would be bigger and showing simpler meals to prepare. The silicone mitts are not very good as they got hot very quickly and I had to drop the tray.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. I was delighted to read you are pleased with the initial results. Here at Tower, we love hearing our customers opinions on how we can improve and develop our products and services so thanks for your comments about the Recipe Book and Silicone Mitts. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews