Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the 4L two days ago and am completely hooked already, cooked chips (fries) from real potatoes and they were wonderful, made sure to rinse all the starch off and dried them thoroughly with kitchen paper, three to four sprays of sunflower oil and an additional two sprays after shaking halfway through, took 20mins from raw potato to perfectly cooked chips, sausages were cooked to perfection, will try baking with it soon and see how it handles that, but even if it doesn't do well when baking it would still get 5 out of 5 for me coz I only really wanted it for chips, sausage, bacon, chicken etc and it's already handled that perfectly, thanks Tower, worth every penny I spent on it, highly recommended, A+++, just need to buy an air fryer cookbook now xx”

Helpful Report

Posted 3 years ago

Hi Shelley We were delighted to read you were hooked with your new Tower Air Fryer. The meals you have cooked sound delicious. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Really happy with product so far”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Having recently purchased your Tower Express Pro 10-in-2air Fryer-Oven It's the best purchase I've ever made Very easy to set up. The Recipe book is Brilliant. Shan't be using my cooker Again. Forget your Ninjas.”

Helpful Report

Posted 3 years ago

Hi Fred, It was great to read your review about your Tower Air Fryer. Thanks for choosing Tower for your valuable order. Happy cooking !!!! Keith - Group Customer Services Manager

Posted 3 years ago

“Best item I ever bought. Would recommend 👌 to anyone.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star review and your kind recommendation for your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Best buy ever”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5-star comments about your Tower product. We really appreciate your valuable order. Rest assured our Customer Services Team are readily available if you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“New to air frying really easy to use easy to clean and good support recipes etc on the tower face book page”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5-star review about your new Tower Air Fryer. Whilst our Air Fryers are definitely easy to use, a new product can on occasions take a little time to get accustomed to. Our Customer Services Team here at Tower are always on hand to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I recently searched 'amazon' and many other online outlets for an Airfryer, for my desired size and price range all were out of stock. A friend suggested I try Freemans, (are they still in business?) ...and I did, not only did I get what I wanted, received it within 48 hours with clear and precise paperwork. Thankyou. From now on Freemans will be my first choice.”

Helpful Report

Posted 3 years ago

Hello David, Thanks for your 5-star review about your Tower Air Fryer. Whilst your Air Fryer was purchase from one of our retail partners it was great to read that it was delivered on time and you found the Instruction Manual clear and concise. Thanks for choosing to purchase a Tower product - please feel free to visit our own website in the future at www.towerhousewares.co.uk Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Had the Tower 10-1 for a day now and so far very pleased with the results. New to air frying and it would have been helpful if the recipe book would be bigger and showing simpler meals to prepare. The silicone mitts are not very good as they got hot very quickly and I had to drop the tray.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. I was delighted to read you are pleased with the initial results. Here at Tower, we love hearing our customers opinions on how we can improve and develop our products and services so thanks for your comments about the Recipe Book and Silicone Mitts. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I purchased a tower vortex air fryer a couple of months ago, I have just used for the first time, I am absolutely blown away by it, I really didn't expect it to do what it says it can, I cooked frozen roast potatoes and stuffing balls, and it does exactly what it says it does, amazing food, half the cooking time of an oven, WOW and not a bad price either. I would most definitely recommend it.”

Helpful Report

Posted 3 years ago

Hi Carol, What a fantastic review to read about your Tower Air Fryer. We love our Air Fryers, and I was delighted to learn about some of the lovely meals you have cooked. Thanks for your recommendation. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have different air fryers but this one beats them all..”

Helpful Report

Posted 3 years ago

Hi Sharon, Thanks for your wonderful 5-star review about your Tower Air Fryer. Your valuable order has been greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I use Aquajet plus carpet washer to clean the carpet in my house it was really great, did a wonderful job quickly and very easy to use Good price Recommend”

Helpful Report

Posted 3 years ago

Hi It was great to read your 5-star review about your Tower AquaJet Plus Carpet Washer. Thanks for choosing Tower for your valuable purchase - we look forward to welcoming you back to our Tower website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with product Quality is the top And all dishes comes soo tasty”

Helpful Report

Posted 3 years ago

Hi Kamila, Thanks for your wonderful comments about your Tower Air Fryer. I was delighted to read about the delicious meals you have cooked. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love this!!! Does everything I need. Best Buy ever *****”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about your Tower product. We really appreciate your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“All excellent”

Helpful Report

Posted 3 years ago

Hi Maureen Thanks for choosing Tower for your order - its greatly appreciated. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I read so many reviews about bad delivery that had I read before purchasing one I wouldn't have done so. I bought bought mine through Amazon Prime and 20 hours later I was having my first meal of fish and frozen chips cooked in my new Tower Air Fryer. Thank you Tower. Brilliant!”

Helpful Report

Posted 3 years ago

Hi It was great to read your 5 star review about the delivery experience for your Tower Air Fryer. Our courier partners do a fantastic job in ensuring our customers receive their parcels on time. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“20 minutes out of the box and I had the most satisfying meal of four roasted chicken thighs. It’s that simple and good.”

Helpful Report

Posted 3 years ago

Hi It was great to read that you're using your Tower Air Fryer and seeing some amazing results. The chicken thighs sound mouth-watering!!! Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Superlative oven exactly what we wanted and does more than expected”

Helpful Report

Posted 3 years ago

Hi Mark, It was great to read your comments about your Tower Air Fryer. We hope you enjoy making many delicious meals !!! Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just got this air fryer looks good still cooking all sorts in it love it up to now looks stylish gets a bit if getting used too but easy when you know how”

Helpful Report

Posted 3 years ago

Hi Janet, Thanks for your kind words about your Tower Air Fryer. I hope you continue to make many more delicious meals Rest assured should you have any enquiries our Customer Services Team are readily available. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I've got the 4-3 litre iam so pleased its so easy to use. Iam a elderly single pensioner.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your kind words about your Tower Air Fryer. Your valuable order from Tower is greatly appreciated. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent little machine.Was doubtful about buying as I thought it wouldn't be big enough but managed to roast a whole chicken in it. Am recommending to everyone.Excellent value 4 money. Tower 4l Vortx Air Fryer”

Helpful Report

Posted 3 years ago

Hi Sue, I was delighted to read your 5-star review and kind recommendation of your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews