Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,885 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 1 star review on 4th November 2026

Lynne Cook

Isra

Tower 5 star review on 11th January 2026

Anonymous

265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very attractive addition to our kitchen. Efficient and quiet. Good value for money.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star review describing how your Tower product makes a great addition to your kitchen. We hope you visit our Tower Website again very soon !!! Keith - Group Customer Services Manager

Posted 3 years ago

“This is the updated review. . . I am always happy to review a bad report and correct it when the situation has been rectified and in this case Keith, the brilliant, efficient and wonderful staff member Sam came up trumps again. I should not have been so judgemental and recognised that my email had gone astray. Thankfully, Sam sorted my problem very quickly and efficiently and I had my replacement air fryer within days. The product is brilliant, highly recommend, I was just unlucky with the fault. So thank you Sam, again, a true professional and always a pleasure to deal with. Thanking you most sincerely.”

Helpful Report

Posted 3 years ago

Hi Dave, Thanks for taking the time to leave your kind words about how Tower and Sam in particular resolved your enquiry. As you can imagine due to the popularity of energy efficient products such as Air Fryers, Halogen Ovens and Slow Cookers our Customer Services Team have received an unprecedented amount of customer enquiries. Our team are working very hard to ensure our customers messages are responded to quickly so thanks for your patience. I am delighted Sam resolved your enquiry - rest assured we'd love to hear from you should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely love it,heard they were a good purchase and told by lady buying a second one for her dads Christmas present that she couldn’t live without hers. After using myself completely agree best thing I have purchased.”

Helpful Report

Posted 3 years ago

Hi Sue, Wow - what a fantastic review to read about your Tower Air Fryer. We are delighted you chose Tower for your purchase. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Will be using this later for skinny fries just to see how it goes . I did the first time use 15 minute timer on 200 glad i did as it set my fire alarm off 🤪Hoping I get nice crispy chips . 🍟”

Helpful Report

Posted 3 years ago

Hi Sylvie, Thanks for your kind words about your Tower Air Fryer. We hope you love your Air Fryer as much as we do. Rest assured our Customer Services Team are readily available should you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“This product 3litre tower air fryer is to replace my old 2.2 litre tower air fryer which just stopped working on Sunday . But I had had it for years and used and used it . If this one is as good as my last one I’ll be very happy . And I’m sure it will be”

Helpful Report

Posted 3 years ago

Hello Christine, Thanks for your 5 star review about your Tower Air Fryer. We hope you enjoy cooking many delicious meals. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Recently bought a Tower Cavaletto Toaster and a Tower Cavaletto Kettle. Both items were on offer at the time. They look extremely well in my kitchen and perform beautifully. I look forward to purchasing more items to compliment them .”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for your 5-star review about your Tower products. It was wonderful to read how your Cavaletto Toaster & Kettle made a great addition to your kitchen. We look forward to you visiting our Tower website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

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Posted 3 years ago

“Now had my Tower exactly one week and we are absolutely delighted with it. You must remember it is to be used as you would use your top oven in your main kitchen housing. We had a delicious roast chicken Sunday lunch, all the trimmings followed by apple crumble/ custard on Sunday. I have made Sea Bass and sauté potatoes, chocolate cake, sultana rock cakes. Also M&S cooked meals in their tin foil dishes, all really delicious, no problems at all. Thoroughly recommend it 100%. Anita Temple.”

Helpful Report

Posted 3 years ago

Hello Anita, It was wonderful to read your comments about the delicious meals you have made in your Tower Air Fryer since it arrived. It was great to learn that your Air Fryer is now a great addition to your kitchen. Thanks for your kind recommendation of Tower and your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Got it from ASDA. Very well priced I know a lot of people have paid twice as much. It's very good value for the money, even I can use it (I didn't cook). chips nice an brown.10outof10.”

Helpful Report

Posted 3 years ago

Hi Keith, Thanks for your 5-star review about your Tower Air Fryer. Thanks for choosing our version of Air Fryers. Here at Tower, we always believe in providing quality products at affordable prices supported by great customer service. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Great. So far used it for homemade roast potatoes, par boiled 10 minutes first, which I normally do when using a normal oven had rest of beef casserole in slow cooker. Worked well. Did frozen chips last night to go with ham and egg and peas and sweetcorn. Also used it for frozen plaice in breadcrumbs which I served with new potatoes and my husband's favourite bake beans. So already only had it since 8th November so already saving me using the oven. Looking forward to trying out more with this machine. Also easy to clean after use. Plus using less olive oil for the roasters.”

Helpful Report

Posted 3 years ago

Hi JB, Thanks for your comments. It was great to read about all of the delicious meals you have made in your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Hey Tower, How about putting together a small book or app of recipe ideas to help people cook for the first couple of times with it 👍🏻👍🏻👍🏻”

Helpful Report

Posted 3 years ago

Hi Matt the taxi, Thanks for your 5-star review about your Tower Air Fryer. We love hearing from our customers as to how we can improve our products and services. Rest assured these have been noted. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“A BRILLIANT air fryer. Great value for money. Cheapest place we found was on Very. SO easy to use and not only VERY practical, but looks the part in our kitchen too. Did first meal of steak and homemade chips (minimal oil). Was worried that the steak would come out overdone as was instructed to cook steaks both sides flipped em over after 5 mins each side. But they came out and I measured their temperature with food thermometer (63 degrees, medium) perfectly cooked. Great product. HIGHLY recommend. Oh and has 7 litre cooking drawer, so nice n big, plenty of room for lots of food (up to a medium chicken size…just)”

Helpful Report

Posted 3 years ago

Hi Matt The Taxi, Thanks again for your review. The meal in your picture looks delicious. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I found Tower very helpful with my questions and prompt replies, also when I needed to return an item. Would really recommend the Tower company.”

Helpful Report

Posted 3 years ago

Hi Ane, Thanks for your kind words about our Customer Services Team here at Tower. I was delighted to read your recent contact was a smooth one. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's quick easy to use And cleaning is no problem I love my Tower 4ltr Airfryer”

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Posted 3 years ago

Hi James, Thanks for your 5-star comments about your Tower Air Fryer. We love our Air Fryers too - happy cooking!! Keith - Group Customer Services Manager

Posted 3 years ago

“Only bought it on Sat but really pleased with it. Not cooked any meat in it yet but roast potatoes and chips are brilliant.”

Helpful Report

Posted 3 years ago

Hi Ann, It was lovely to read about the meals you have cooked in your Tower Air Fryer. Rest assured if you have any enquiries, please feel free to contact our Customer Services Team. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Was very impressed at how quick the food was cooked and the quality of the food was better than when cooked in the oven. Extremely pleased and looking forward to experimenting with different recipes.”

Helpful Report

Posted 3 years ago

Hello Lisa, It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Our Air Fryers are very popular with our customers. We look forward to hearing about the delicious meals you are going to cook in the future. Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy easy to use”

Helpful Report

Posted 3 years ago

Hi Angela, Thanks for your 5star review about your Tower Product. We love reading our customer comments about how our products are easy to use and make them happy. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Wow best bacon sandwich ever love it”

Helpful Report

Posted 3 years ago

Hi Kenneth, Thanks for your comments about the meal you cooked in your Tower Air Fryer. We hope you make many more delicious meals. Keith - Group Customer Services Manager

Posted 3 years ago

“Was extremely competitively priced compared to some and on my first time of using I’m delighted with it .”

Helpful Report

Posted 3 years ago

Hello, Thanks for choosing Tower for your valuable purchase. Here at Tower, we always believe in providing quality products at affordable prices supported by great Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“So far. So good. Seems easy to use. Doesn't take up too much space.”

Helpful Report

Posted 3 years ago

Hi Marion, Thanks for your kind words about your Tower Air Fryer. Rest assured our customer services team are on hand should you have any enquiries in the future. Many thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,885 reviews