Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5/5. Great product, easy to use”

Helpful Report

Posted 3 years ago

Hi Duncan, We love reading when our customers rate Tower as 5/5. Thanks for choosing Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product, so easy to use, a temperature dial and a timer dial that's it. Gets up to temperature really quick, and it has quite a large basket, as a family of three it does us fine. If your new to air fryers this is a great one to get started. 10/10”

Helpful Report

Posted 3 years ago

Hi Andrew, It was great to read how useful and easy to use you are finding your your Tower Air Fryer. I'm sure your comments will prove very useful to potential new customers to Air Fryers. best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Competitive price, comes with several different accessories! Bonus!”

Helpful Report

Posted 3 years ago

Hi Carol, Thanks for your kind words about your Tower Air Fryer. It was great to see your Air Fryer has made a lovely addition to your kitchen. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Order on the 6th, delivered with no issues on the 9th!! Only problem I had was no confirmation email when ordered, but as it’s been delivered earlier than I expected well impressed. Only used once so far but works as expected, results were excellent.”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about the ordering experience from Tower. I was sorry to learn about the lack of confirmation for your order - I have raised this with our website Team. It was lovely to read you were impressed with the initial results from your Air Fryer Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great received our air fryer .. Love it 😀”

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Posted 3 years ago

Hello Peter, It was great to read our courier partners delivered your Tower Air Fryer as expected. We love our Air Fryers too !!! Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“I bought this for my granddaughter for Christmas and gave it to her to use immediately and her partner cooked their tea in it straight away. They are really thrilled with it.”

Helpful Report

Posted 3 years ago

Hi It was lovely to read about the purchase of your Tower Air Fryer as an early Christmas gift !!! I do hope your granddaughter continues to enjoy cooking with her product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Quick delivery and great payment plan , easy to use and fab food cooked 😀”

Helpful Report

Posted 3 years ago

Hello Donna, Thanks for your 5 star review about your Tower product. It was great you choose Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought the tower five litre Air fryer on Black Friday I love it so easy to use nice size to fit on worktop. I have used it a lot great for fish or chicken and did baked oats so creamy. I like tower always give good service prompt delivery service good customer service. Would buy again from them.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful review about both Tower and your Tower Air Fryer. Here at Tower we always place our customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“An amazing air fryer so glad I brought it makes dinnertime a breeze”

Tower 5 star review on 8th December 2022

Helpful Report

Posted 3 years ago

Hello Sally, It was wonderful to see your photograph of your Tower Air Fryer and how its make a great addition to your kitchen. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely bit of kit. Very happy with the results so far. Only had it a couple of days”

Helpful Report

Posted 3 years ago

Hello Soul Girl, Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are readily available to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Only had my air fryer a few days but I’m loving it .The instruction leaflet isn’t at all helpful but once I worked out how to operate it from the Facebook group . Good cooks well and doesn’t take long So far I’ve cooked breaded fish , Chips , Salmon and mixed vegetables and they all tasted and looked good”

Helpful Report

Posted 3 years ago

Hi Grace, It was lovely to read your kind review about the delicious mouth watering meals you have cooked in your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“From order to delivery 4 days, I requested further information regarding recipes for this particular Air Fryer, again submitted late Sunday night by 10:30 Monday a complete down load 40 pages. I regard this as Excellent service”

Helpful Report

Posted 3 years ago

Hi, Thanks for a great review about the service your have received from Tower. I was pleased to read our courier partners delivered your order quickly and our Customer Services Team helped with your recipe book. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic customer service I needed to ask a question regarding my recent purchase , air fryer digital control four litre which is just great cannot believe I waited so long to purchase one. Charlotte at tower customer services was so polite knowledgeable and helpful. Thank you. such a nice experience especially within customer service that myself and friends have come across of late. You know utilities etc hanging on the phone or awaiting a call back etc that never comes. I have purchased several tower products over the years and impressed with them all , once again thank you Charlotte, thank you tower keep up the good work , all take care stay safe . Kindest regards Mick G 😊👍”

Helpful Report

Posted 3 years ago

Hi Mick, It was fantastic to read your comments about how Charlotte helped you with your recent enquiry. Having shared your kind words with Charlotte she was delighted to know she helped resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I am so pleased with my new air fryer, I hadn’t saw one before so didn’t know how to use but it’s really simple and quick. I would recommend it no problem.”

Helpful Report

Posted 3 years ago

Hi Jean, Thanks for your great comments about your Tower Air Fryer. We were delighted to read how easy you are finding your Air Fryer is to use. Thanks for recommending Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Super quick delivery. Love my new air fryer”

Helpful Report

Posted 3 years ago

Hello Sheila, It was great to read how our courier partners delivered your Tower Air Fryer quickly. Our courier partners do a great job ensuring our customers receive their parcels safely and on time. We hope you enjoy using your Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the Tower XPress Pro combo 10-in-1 digital air fryer this morning . I cooked a full chicken and chips and I must admit using the set programs they was cooked perfectly and tasted great.Old chip pan Iin the bin now. I then took out the free extended 3 year guarantee win win. Really pleased and so easy to clean as well.”

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Posted 3 years ago

Hi Stephen, It was great to see your picture of the delicious meal you cooked in your Tower Air Fryer. Thanks for choosing Tower Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Totally amazing air fryer, cooks everything perfectly & in less time.”

Helpful Report

Posted 3 years ago

Hello BigBadBurt, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to see how your Tower Air Fryer has b=made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased, cooks very quickly and evenly. Saves a lot of energy rather than using the main oven. Perfect size for the two of us. I would highly recommend. A dree”

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Posted 3 years ago

Hi Andrew Thanks for your kind words about your Tower product. I was delighted to read that your product meets your requirements and is helping with your energy savings. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with airfryer. Quick delivery. Thank you.”

Helpful Report

Posted 3 years ago

Hello We were delighted to read your Tower Air Fryer was delivered quickly by our courier partners. We have passed your kind words onto them. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“So far it's been brilliant - still learning though!”

Helpful Report

Posted 3 years ago

Hello Julie, Thanks for your kind comments about your Tower product. We were pleased to read everything is going brilliantly - with anything new we know it takes a little while to familiarise yourself with evet thing If there's anything we can assist with our Customer Services Team are available. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews