Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing product this is my 2nd airfryer Love it”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. We love our Air Fryers too !!! Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I emailed Tower with an enquiry regarding a replacement accessory for my Air- Fryer. My enquiry was responded to and dealt with by Kelly in a very competent and courteous manner. Tower did not have the accessory in stock but Kelly went to the trouble of checking elsewhere and providing me a link to a supplier through eBay. Excellent customer service. NOTE. The rating boxes below are not working. I would have scored five stars for the service I received. (Excellent)”

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Posted 3 years ago

Hi William, It was lovely to read how Kelly from our Customer Services Team helped with your recent enquiry. Kelly loves nothing more than helping our wonderful customers Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use. Fantastic results. Even my son can work it”

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Posted 3 years ago

Hello, Thanks for your 5 star comments about the results you are seeing with your Tower Air Fryer. Our Air Fryers are so versatile and easy to use. Rest assured our Customer Services Team are readily available to help should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased with my purchase.”

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Posted 3 years ago

Hi Dawn, Thanks for your 5 star comments and your valuable order which was greatly appreciated by everyone here at Tower HQ. Regards Keith - Group[ Customer Services Manager

Posted 3 years ago

“I have yet to receive my air fryer that I ordered on 25/12/22, as my courier lost it and I'm waiting for a replacement. I do have a 4 litre, 1 drawer tower air fryer that I love.”

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Posted 3 years ago

Hi Clare, Thanks for taking the time to leave your comments about your replacement Air Fryer. I can confirm your replacement Air Fryer is heading to you - one of our Customer Services will be in contact with you very shortly to confirm. Please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought after seeing my daughters at Christmas ..and I can in all honesty say ..I love it .I haven't used my big electric cooker in the three weeks since I got my duel air fryer. I am so pleased its efficient easy to clean its saving me at least £3 to £5 a day in energy costs and the food is lovely. I'm still learning different tine / heat settings etc on meals to cook but the match cooking is a game changing additional bonus ..I'm delighted”

Tower 5 star review on 17th January 2023

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Posted 3 years ago

Hi Christine, What a wonderful review to read about your Tower Air Fryer. It was great to see the results of the delicious meal you cooked - hope it tasted as good as it looked !!! Rest assured if you have any enquiries our Customer Services Team are readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I’m using less fat and it’s cleaner faster and more efficient than cooking on the stovetop”

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Posted 3 years ago

Hi Marilena, Thanks for your 5 star review about the benefits you are seeing by using your Tower Air Fryer. Many thanks for choosing Tower or your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sophie dealt with my unusual guarantee query quickly and decisively, solving the issue in no time. She even checked up I was OK when I hadn't responded to her initial response for a day or two. Great service!”

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Posted 3 years ago

Hello Michael, It was wonderful to read how Sophie from our Customer Services Team helped with your recent enquiry. Sophie is one of the many stars we have here at Tower and was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great fro chicken”

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Posted 3 years ago

Hi Gordon Thanks for your 5 star review about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fabulous customer service from this company. Shout out to Megan thank you so much!!!!”

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Posted 3 years ago

Hello Brenda, Thanks for taking the time to leave your lovely comments about Megan. Megan works within our Customer Services Team here at Tower and loves to ensure our customers enquiries are resolved fully. Take care. Keith - Group Customer Services Manager

Posted 3 years ago

“lovely item”

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Posted 3 years ago

Hi Nadiados Thanks for your 5 star review about your Tower product. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Got our Tower about 4 weeks ago and can't say anything but good things. Food is cooked well and it doesn't need the heat up time like a oven would need. It even helped with the cost of electricity ( which now days is a massive bonus ).”

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Posted 3 years ago

Hello Louise, It was wonderful to read your kind words about your Tower Air Fryer. Our Air Fryers are very versatile and its great you are seeing the benefits. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had a problem with my Tower steam mop where the temperate was not heating the water. (probably the heating element) ? I spoke to Laura in customer services and she was very helpful. Asked me a few questions and requested photos. It was resolved quickly with a replacement being sent out by courier within a week. ** Well done Laura **”

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Posted 3 years ago

Hello Dean, Thanks for your kind words about how Laura helped with your recent enquiry. Laura from our Customer Services Team is one of the many stars we have here at Tower and was delighted to read your review. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love this so easy to use. My cooker is redundant”

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Posted 3 years ago

Hi Maggsmac, Thanks for your 5 star review about your Tower Air Fryer. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Love my Tower Air Fryer 7 litre & only had for a week and hardly used my oven. Easy to use, clean especially if you use a silicone mould. I’ve cooked so far Jacket potatoes which were soo crispy but soft, baby new potatoes, Roast potatoes, chicken breast, whole extra large chicken, omelettes, arancini balls, mushrooms, peppers, asparagus, salmon & that’s not all. Highly recommend.”

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Posted 3 years ago

Hi Thanks for your wonderful comments about your Tower Air Fryer. The meals you have cooked all sound delicious. Many thanks for recommending Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Got an air fryer for a Christmas present. Delighted with the product”

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Posted 3 years ago

Hi Many thanks for your 5 star review. We were delighted to read about receiving your Tower Air Fryer as a Christmas Gift. Rest assured should you have any enquiries our Customer Services Team are readily available to assist. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I got the tower 2 draw 9lt a week ago 6/1/23... I got the imfo from YouTube. On how to actually use it because I found the instructions a little bit complicated. I am no stranger with air fryers.. but not a double one. I've never cooked a piece of beef in my other air fryer.... but I did the other day. In the 9lt. I YouTube it to get the information on cooking a jont of Beef.🥩 I will honestly say it was the nicest piece of beef🥩 I have eating in a lot of years it was nice and juicy and succulent.. preheat first and then cook for 27 minutes... it all depends on the size of the joint I suppose ! I've definitely give this Tower 9lt. 10 out of 10.. 👍.. I'm pleased I listen to my elder sister to go out and buy One a bigger one.. Thanks Jeana 😊. MustGo”

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Posted 3 years ago

Hi Jeana, It was great reading about the delicious joint of beef you recently cooked in your Tower Air Fryer - sounds mouth watering !!! Thanks for choosing Tower for your purchase and indeed your 5 star comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I normally do not do reviews so me just writing this means I rate your customer service dept as GREAT”

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Posted 3 years ago

Hello, Thanks for taking the time to leave your review. Reviews are important to Tower as they ensure we can always strive to improve our products and services. It was lovely to read you feel our Customer Services Team are great !!! Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I've received my tower airfryer today not used as yet but a friend as one n recommended me this model well packed book with it also I will let you know when used but think I'm going be very happy with this model thank you with quick delivery”

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Posted 3 years ago

Hi It was lovely to read your 5 star comments about the delivery experience of your Tower Air Fryer. Our courier partners work extremely hard to ensure our customers parcels are received on time and safely. Should you have any enquiries about the use of your Air Fryer please do get in touch with our Customer Services Team. Keith - Group Customer Services Manager

Posted 3 years ago

“Was provided the answer to my question promoted”

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Posted 3 years ago

Hi I was pleased to read your 5 star review about how our Customer Services Team here at Tower helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,821 reviews