Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cordless vac brush broke, so I emailed the company explained, what was wrong with it. They ask to send photos of the broken brush which I did. A lovely lady name liberty, Told me they stopped making that model, so they going to send me a different cordless vac. She emailed me saying it will be with me in next 3-5 days. I can't wait to try it out.”

Helpful Report

Posted 3 years ago

Hi Janice, It was great to read how Liberty helped with your recent enquiry with your Cordless Vacuum Cleaner. Here at Tower HQ we are very proud of our Customer Services Team and Liberty is one of the many stars we have !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great service from Laura, helpful and professional. Many thanks 😊”

Helpful Report

Posted 3 years ago

Hi Debbie, Thanks for your 5 star comments about how Laura helped with your recent enquiry Laura was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Only had it one day does everything it says very happy”

Helpful Report

Posted 3 years ago

Hi Catherine, We were all delighted to read your comments about your Tower product. Rest assured that should you have any enquiries moving forward our Customer Services Team are readily available to assist. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Kelly from customer service sorted my disable mother a replacement door for her machine quickly and efficiently. She responded in good time and was super helpful. Think Kelly needs a little more praise as working in customer service can be rough ! Thanks for the help”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind words about how Kelly helped with your recent enquiry. Here at Tower we are very proud of our Customer Services Team and how they ensure our customers are cared for. Kelly was delighted to read your review. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service, an increasingly rare thing these days. Chloe was pleasant and efficient and apologised for the delay in replying initially but after that was very prompt. Thanks again”

Helpful Report

Posted 3 years ago

Hello Stewart, Thanks for such wonderful words about how Chloe helped with your recent enquiry. Here at Tower Customer Services we always place the customer at the heart of everything we do. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent piece of cooking equipment. Very happy with my purchase and happy to recommend Tower to friends and family.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star comments about your Tower product. Here at Tower HQ we were all delighted to read your comments and indeed your kind recommendation. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After having a lengthy wait for a item I had ordered please not this was down to the delivery company not down to tower I ended up having to contact Tower regarding the situation I was in concast with a advisor called Kelly she dealt with my issue very quickly and professionally. Due to the length of time I had waited for the item I assumed that the delivery company had lost the item I was given a refund. Low and behold 2 days later after resolving the issue my item was delivered I contacted Kelly again for advice on how to proceed she was very quickly sorted the situation for me. She was very helpful throughout this situation”

Helpful Report

Posted 3 years ago

Hi Natalie, Thanks for taking the time to leave your 5 star comments about how Kelly from our Customer Services Team helped with your recent enquiry. Kelly was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Kelly from customer service was very professional and prompt when she was dealing with my faulty product, she kept me updated at all times and has now replaced the item. Very good service. Val”

Helpful Report

Posted 3 years ago

Hi Val, It was lovely to read your kind words about how Kelly helped with your recent enquiry. Kelly is one of the many stars we have here at Tower Customer Services and she was delighted to read your review. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery excellent, easy to use and get the timing right after a few tries would recommend good value for the money”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about the delivery experience of your Tower order. It was also great to read that you are familiarising yourself with your product - rest assured should you have any enquiries our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Works great once you figure out the heat difference in the shelves. 😁”

Helpful Report

Posted 3 years ago

Hi We really appreciated your 5 star comments about your Air Fryer. Our Customer Services Team are always on hand should you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Tower air fryer is brilliant, only had it two days, don't want to be with out now. Brought all accessories. The drum does wonderfull chips, best thing about you don't need any fat. Well done tower.”

Helpful Report

Posted 3 years ago

Hi Phillip, It was great to read your positive comments about how you are using your Air Fryer. Our Air Fryers are so versatile We hope you revisit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent product easy to use good results highly recommended”

Helpful Report

Posted 3 years ago

Hi Mark, It was great reading your 5 star comments about your Tower product. Many thanks for choosing Tower for your valuable order Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the Tower pressure cooker/ smoker a couple of years back but I found I wasn’t using it as much as I should, simply because it never came with a recipe book. I decided to email Tower Customer Service and asked if the company now made one but unfortunately they dont. The lady I emailed at Customer service (Sophie) was super efficient with her reply’s and very quick to respond. So thank you Sophie.”

Helpful Report

Posted 3 years ago

Hello Christine, Thanks for your kind words about how Sophie helped with your recent enquiry. Sophie was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I would like to say a very big thank you laura in customer service for providing me with the very best service possible. I very very grateful when l was offered a new one as well as larger one. As a pensioner it has made my life so much easier. So Thank you Tower also Laura at customer service xx Mrs lesley Somm”

Helpful Report

Posted 3 years ago

Hello Mrs Somm As Group Customer Services Manager for Tower I was delighted to read how Laura from our Customer Services Team looked after your enquiry so well. Here at Tower we are very proud of our Customer Services and Laura is one of the many stars we have. Thanks again and take care Keith - Group Customer Services Manager

Posted 3 years ago

“After being let down by Evri ,we contacted Tower customer services where we lucky to make contact with a fantastic lady called Kelly . After a couple of emails Kelly reissued a new order which was delivered within 24 hrs. All our items arrived well packaged and undamaged. We can't thank Kelly enough for the first class service she provided and if we have any more problems she asked to be contacted straight away. Now that is service .”

Helpful Report

Posted 3 years ago

Hi Alan, It was wonderful to read your kind words about how our Customer Services Team and in particular how Kelly helped with your recent enquiry. Please accept my sincere apologies for the inconvenience you experienced with our courier partners - rest assured this will be addressed with them. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“There was a very strong smell the first few times used but wore off. Surprised as to how quickly food cooks and looks. Getting used to controls but fairly easy and straightforward.”

Helpful Report

Posted 3 years ago

Hello Barbara, Thanks for taking the time to leave your comments about your Tower Air Fryer. Rest assured should you have any enquiries about your product our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with it”

Helpful Report

Posted 3 years ago

Hi Thanks for your kind comments. It was lovely to read you were happy with your new product from Tower - thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Beautiful looking kettle adds class to any kitchen”

Helpful Report

Posted 3 years ago

Hello Lynda, Thanks for your 5 star review. It was lovely to read how your new kettle from Tower has made a great addition to your kitchen. Please be sure to visit our website again soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great spares service from Lucy, who kept me updated with her search for an air fryer spare. Excellent effort 10/10.”

Helpful Report

Posted 3 years ago

Hello Peter, It was wonderful to read your comments about how Lucy helped with your recent enquiry. Here at Tower we are proud of our Customer Services Team and how they assist our customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service and immediate response from my enquiry...Megan has been very transparent and communicated constantly with me in dealing with my minor issue...I would recommend Tower products to anyone and Megan is a credit to the company... Many Thanks Mal Kami”

Helpful Report

Posted 3 years ago

Hi Mal, Thanks for your wonderful comments about how Megan looked after your enquiry with Tower. Here at Tower we are so proud of our Customer Services Team and Megan was delighted to read your comments. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,866 reviews