Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After only a few months it overheated and generated acrid white smoke fumes in the kitchen. The plastic housing had melted and ruined the food cooking. Rang Tower and they only told me to return it to seller. There appears to be no overheat protection and Tower didn’t want to investigate to check if it was a generic fault. Returned to seller 10 miles away but no compensation for fuel, my time or ruined food. Since there has been a rush on air fryers so haven’t been able to buy a replacement. Tower didn’t even offer a replacement. Not impressed at all.”

Helpful Report

Posted 3 years ago

“Purchased air fryer in Aug but lost a plastic lug of griddle so it rocked in fryer. Phoned customer services no one answered phone, just rang and rang. Filled in online form to request if they could send me a replacement. Auto response said I would receive a response within 7 days, two weeks later still waiting. Final advice was go on line and buy from ebay because they did not keep any spares. If you have a problem be prepared for a slow response and unhelpful customer services!”

Helpful Report

Posted 3 years ago

Hi We were disappointed to read your review about your recent contact with Tower Customer Services. Having reviewed your communications with our Customer Services Team your enquiry centred around a part which you lost and as a result would not be covered by the warranty scheme. Evert effort was made by our customer services agent to resolve your enquiry including sourcing the lost part as well as providing a replacement tray for your Air Fryer. Due to the demand for these products, we are currently out of stock and therefore could not provide you with your lost part. Rest assured when these items return to stock, we will gladly contact you to assist with the resolution of your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“Only got today but it is a taste sensation …. fab takes less time to cook and clean”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your positive comments about your Tower Air Fryer. I was delighted to read the initial results were great. With best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Got it from ASDA. Very well priced I know a lot of people have paid twice as much. It's very good value for the money, even I can use it (I didn't cook). chips nice an brown.10outof10.”

Helpful Report

Posted 3 years ago

Hi Keith, Thanks for your 5-star review about your Tower Air Fryer. Thanks for choosing our version of Air Fryers. Here at Tower, we always believe in providing quality products at affordable prices supported by great customer service. Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“I loved my Tower Air fryer, model no TI7025, and recommended it to all. As a single pensioner (82 year) I did not use it very much and was very careful to keep it clean etc. So, was using it last week, 8/11/22, when it just stopped working, ! ! let it cool down then tried it again, nothing, i then tested the fuse, fuse fine. I now have a pristine new looking air fryer that DOES NOT WORK. whilst I have given 4 stars initially, i now reduce it to 1.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer I was surprised to read your comments especially as we have had no previous communications from you. One of our Customer Services Team will be in touch within the next 24 hours to understand your enquiry further. Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely shocking customer service 3 weeks down the line and still no reply from Tower customer service. Was gifted a Tower Air Fryer & Smokeless Grill as an early Christmas present. It states clearly on the box 3 year guarantee. I followed instructions went on the site to register and it has only given 1 year guarantee. I emailed 3 weeks ago to sort it out and am still waiting for a reply.”

Helpful Report

Posted 3 years ago

Hi Thanks for your review regarding the registration of your warranty. I was sorry to learn about the difficulties you have encountered. Rest assured your product has a full 3-year warranty and to avoid any inconvenience we have registered the full 3 years warranty for your product on your behalf. One of my Customer Services Team will be contacting you to confirm the these details. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Not used my frier yet, but tried to extend my guarantee, and they do not list my model, shame”

Helpful Report

Posted 3 years ago

Hi Roger, Thanks for taking the time to leave your comments. I was surprised to learn of your difficulties in registering your warranty for your Tower Air Fryer. Rest assured all of our products are supported by a warranty scheme. To help with your enquiry one of our Leadership Team from Customer Services is writing to you within the next 24 hours to resolve your enquiry In the meantime, thanks for choosing Tower for your purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought the tower 5in 1 air fryer. Nd smokeless grill , there are no instruction booklets inside the sealed box , I would like to get started but where can I get a copy of the instructions .”

Helpful Report

Posted 3 years ago

Hi Mira, Thanks for taking the time to leave your review / enquiry about your Tower Air Fryer Instruction Manual. I was sorry to read that the Instruction Manual could not be located upon arrival. I was delighted to learn you have been in contact with our Customer Services Team and they have solved your enquiry for you. Finally, please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Great. So far used it for homemade roast potatoes, par boiled 10 minutes first, which I normally do when using a normal oven had rest of beef casserole in slow cooker. Worked well. Did frozen chips last night to go with ham and egg and peas and sweetcorn. Also used it for frozen plaice in breadcrumbs which I served with new potatoes and my husband's favourite bake beans. So already only had it since 8th November so already saving me using the oven. Looking forward to trying out more with this machine. Also easy to clean after use. Plus using less olive oil for the roasters.”

Helpful Report

Posted 3 years ago

Hi JB, Thanks for your comments. It was great to read about all of the delicious meals you have made in your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Hey Tower, How about putting together a small book or app of recipe ideas to help people cook for the first couple of times with it 👍🏻👍🏻👍🏻”

Helpful Report

Posted 3 years ago

Hi Matt the taxi, Thanks for your 5-star review about your Tower Air Fryer. We love hearing from our customers as to how we can improve our products and services. Rest assured these have been noted. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“A BRILLIANT air fryer. Great value for money. Cheapest place we found was on Very. SO easy to use and not only VERY practical, but looks the part in our kitchen too. Did first meal of steak and homemade chips (minimal oil). Was worried that the steak would come out overdone as was instructed to cook steaks both sides flipped em over after 5 mins each side. But they came out and I measured their temperature with food thermometer (63 degrees, medium) perfectly cooked. Great product. HIGHLY recommend. Oh and has 7 litre cooking drawer, so nice n big, plenty of room for lots of food (up to a medium chicken size…just)”

Helpful Report

Posted 3 years ago

Hi Matt The Taxi, Thanks again for your review. The meal in your picture looks delicious. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Vortex 12 ltr Air Fryer Oven - very disappointed with this item. Order was placed with next day delivery but arrived after 4 days. Air fryer temperature is really uneven with food at top of oven being overcooked or burnt with grill element and food at bottom of oven uncooked. The spit for cooking chicken was the only good thing. Regret buying this and would not recommend an oven style air fryer.”

Helpful Report

Posted 3 years ago

“Impossible to contact or get a response from. Took 3 months last time to get a replacement under warranty.”

Helpful Report

Posted 3 years ago

Hi Dave, Thanks for taking the time to leave your comments. I was very surprised to read these comments especially as you have been communicating directly with one of my Customer Services Supervisors Sam. Sam always leads by example when it comes to looking after our customers and I was delighted to learn she had resolved your enquiry to your full satisfaction. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I’ve bought the T17076 and have no idea where to start as have no instruction manual!! Can anyone help please?”

Helpful Report

Posted 3 years ago

Hi Thanks for your review about the Instruction Manual for your Tower Air Fryer. In was pleased to learn that one of our Customer Services Team have resolved your enquiry in full. I do hope the Instruction Manual is useful and you enjoy using your Tower Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a rectangular black 42 litre sensor bin from Argos in April 2022. Had to contact customer service on 28th October regarding the item as the sensor on the bin stopped working, despite using fresh batteries. Provided Tower with proof of purchase (then waited a week for a response) they advised sending them a picture of the battery compartment, which I duly did, and then waited further, only to have a response from them today stating that it was not covered under the manufacturer’s warranty. Bitterly disappointed, not only for the fact that they are unwilling to rectify the fault but also in the length of time it has taken between responses. I would not endorse this product and would be reluctant to purchase anything from this company in future, given my experience.”

Helpful Report

Posted 3 years ago

“I found Tower very helpful with my questions and prompt replies, also when I needed to return an item. Would really recommend the Tower company.”

Helpful Report

Posted 3 years ago

Hi Ane, Thanks for your kind words about our Customer Services Team here at Tower. I was delighted to read your recent contact was a smooth one. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's quick easy to use And cleaning is no problem I love my Tower 4ltr Airfryer”

Helpful Report

Posted 3 years ago

Hi James, Thanks for your 5-star comments about your Tower Air Fryer. We love our Air Fryers too - happy cooking!! Keith - Group Customer Services Manager

Posted 3 years ago

“Emailed tower about the missing plates and instruction book from our 9l vortx dual basket air fryer. Got a pdf sent a few days later ( instruction book ) but nothing about the missing plates tried ringing customer service but just got automated answer that said email them and hung up so I emailed them again about the missing plates and got the usual fobbed off reply of wait 7 days to contact us if you don’t hear from us the air fryer is good however very very poor customer service don’t bother buying from them as if anything goes wrong you won’t be able to contact them they just fob you off with the wait 7 days”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your review about your recent contact with Tower Customer Services. I was sorry to read your comments. Having had the opportunity to review your enquiry I can confirm the first communication received from you related to the Instruction Manual only and the issue with your Air Fryer trays was only raised within your second communication. I was very disappointed to read your comments about being fobbed off. Here at Tower, we pride ourselves on the high levels of customer service we provide and on the rare occasion where we have fallen short of this, we take swift action to correct and resolve the issue. To this one of my Leadership Team will be contacting you within the next 24 hours to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Only bought it on Sat but really pleased with it. Not cooked any meat in it yet but roast potatoes and chips are brilliant.”

Helpful Report

Posted 3 years ago

Hi Ann, It was lovely to read about the meals you have cooked in your Tower Air Fryer. Rest assured if you have any enquiries, please feel free to contact our Customer Services Team. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Was very impressed at how quick the food was cooked and the quality of the food was better than when cooked in the oven. Extremely pleased and looking forward to experimenting with different recipes.”

Helpful Report

Posted 3 years ago

Hello Lisa, It was great to see how your Tower Air Fryer has made a fantastic addition to your kitchen. Our Air Fryers are very popular with our customers. We look forward to hearing about the delicious meals you are going to cook in the future. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews