Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a vortex 9L Dual Basket Air Fryer. Paid for 24hr delivery. Didn't get either, after waiting 8 days for my Air Fryer I was told by the delivery driver that they where sorry for the delay but my item was damaged so they where waiting on a replacement. We'll my replacement was the wrong item I was sent a 5L Air Fryer which isn't even digital. Contacted towerhouse straight away by two emails still no reply, and its now 2nd Dec, guess iam using the oven for my turkey this year. So now going to contact consumer rights to find out what I can do, paid £199 for my item and they send me £60 item instead. NOT HAPPY.”

Helpful Report

Posted 3 years ago

Hi Ralph, Thanks for getting in touch regarding your order and delivery experience for your Tower Air Fryer. I was sorry that the incorrect item was dispatched by our Warehouse Teams. Having investigated your enquiry I was pleased to learn that Chloe from our Customer Services Team has contacted you to resolve your enquiry. On behalf of Tower please accept my sincere and personal apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Totally amazing air fryer, cooks everything perfectly & in less time.”

Helpful Report

Posted 3 years ago

Hello BigBadBurt, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to see how your Tower Air Fryer has b=made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased, cooks very quickly and evenly. Saves a lot of energy rather than using the main oven. Perfect size for the two of us. I would highly recommend. A dree”

Helpful Report

Posted 3 years ago

Hi Andrew Thanks for your kind words about your Tower product. I was delighted to read that your product meets your requirements and is helping with your energy savings. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with airfryer. Quick delivery. Thank you.”

Helpful Report

Posted 3 years ago

Hello We were delighted to read your Tower Air Fryer was delivered quickly by our courier partners. We have passed your kind words onto them. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“What a firm reported a fault on a air fryer 26th October.told to take cable off and send pictures to confirm.Told they had a replacement after about a week had a e-mail saying they was-going to upgrade because of the problems and would arrive in 3-5 Days.nothing arrived .So over 20 e-mails and waiting from October. Till December still no air fryer.was even told someone was going to ring they did not.This is the sort of service you expect from a tin pot back street firm. I got in touch with Amazon and got my money back from them.At least they answer a phone or e-mails,if your thinking of buying anything beware of Tower.”

Helpful Report

Posted 3 years ago

“Very difficult if u need to return item stressful and get nowhere”

Helpful Report

Posted 3 years ago

“Reference to my previous review posted 1/12. Airfryer arrived on the 2/12, so hopefully everything ok now. Have not received an email back from Tower yet. But at least the Airfryer has arrived. Will think again though if Evri is the companies courier.”

Helpful Report

Posted 3 years ago

Hi Beverley Thanks for writing to us about the delivery of your Tower Air Fryer. I was pleased to learn your parcel had arrived safely. Our courier partners are working extremely hard at this very busy time of year to ensure our customers receive their parcels as quickly as possible. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“We wish we'd never heard of this company. We ordered an airfryer on the 17th Nov, it was received by the courier on 18th Nov and then nothing. We can't speak to the courier and you can't even speak to the companies customers support. We have e-mailed 3 times now and nothing. This is how low the company can get, they sent us an email to review the item that we haven't received. This company has its employees write in their review of how good the company is to work for. PLEASE DONT USE THIS COMPANY. SAVE YOUR MONEY AND GO ELSEWHERE.”

Helpful Report

Posted 3 years ago

“So far it's been brilliant - still learning though!”

Helpful Report

Posted 3 years ago

Hello Julie, Thanks for your kind comments about your Tower product. We were pleased to read everything is going brilliantly - with anything new we know it takes a little while to familiarise yourself with evet thing If there's anything we can assist with our Customer Services Team are available. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“very neat appliance easy and compact”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review and your valuable purchase which is greatly appreciated by everyone here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After sales is non existent. Delivery was quick but unpacking revealed a faulty vortex air fryer. You can’t phone as you just receive a recorded message which then disconnects. My detailed email was answered automatically telling me that I would be contacted at a later date. I am now stuck with a faulty appliance and nobody from Tower could care less. I have however received many emails telling me how Wonderfull Tower are. The last one from David was trying to sell me more products. Still no response from customer services. Disappointed would be an understatement.”

Helpful Report

Posted 3 years ago

“Unfortunately it has still not been delivered yet!...have had emails saying that there is a delay for some reason!”

Helpful Report

Posted 3 years ago

Hi Karen, Thanks for your review. I can confirm safe receipt of your message and one of our Customer Services Team will be contacting you within the next 214 hours to resolve your enquiry. Please accept our apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I would like to tell you that this is an amazing product, however I have not received it. I was emailed by Evri on 24/11/22 to say it was out for delivery then a further email saying there was a delay with delivery and they would contact me the following day. I've heard nothing since and there is no way of contacting them. I have informed Tower customer services by email and I'm currently waiting to hear back. I would be extremely grateful if this could be investigated as I have no delivery notification and feel extremely disappointed with the service Evri is supposed to provide. I have rated 5 star as I am fully aware this has been dispatched by Tower. Kind regards, Melanie Pedro”

Helpful Report

Posted 3 years ago

Hi Melanie Thanks for your review about the delivery experience of your Tower Air Fryer. One of my Customer Services Team will be in touch with you shortly to provide an update on your delivery. Please accept my apologies for any inconvenience Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Arrived quickly.Love the airfryer cooks food quickly excellent”

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Posted 3 years ago

Hi Beverley It was lovely to read your message about how you are loving your Tower Air Fryer. We love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 3 years ago

“I like this and am using it alot. I'm disappointed and didn't realise that you can't fit a whole chicken and do roast potatoes at the same time. So a whole roast dinner can't be done in it, not with a whole chicken anyway. Everything I have cooked in it so far has been lovely”

Helpful Report

Posted 3 years ago

Hi Lorraine, Thanks for your kind words about your Tower Air Fryer. Our Air Fryers are available in a number of sizes to meet everyone's requirements. We were pleased to read about the delicious meals you have cooked in your Air Fryer. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Very disappointed in the product arrival. The unit was boxed within a box. I opened the external box, held the carry handle to the internal box and removed. Once clear of the external box the bottom of the internal box collapsed and the air fryer and contents crashed to the floor. No tape had been added to the bottom to secure Very poor standard for safe carriage.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for taking the time to leave your comments about how your parcel arrived. The photograph you forwarded will assist when we speak with our Operations Team about your issue. I do note that one of our Customer Services Team were in contact with you last month to resolve your issue. Please accept our apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered on 17 Nov for next day delivery,has not been delivered yet.not happy!”

Helpful Report

Posted 3 years ago

“Well, since we got it at home , oven is not used any longer. Food is getting made very quick and saving money in electricity. We are very happy with the air fryer. Thanks”

Helpful Report

Posted 3 years ago

Hi Jose, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to hear you've seen such great results as well as saving on your energy bills. Regards Keith - Customer Services Manager

Posted 3 years ago

“We ordered a 2 draw air fryer which arrived damaged, delivery company at fault. I contacted Tower customer services via email explaining the damage & supplied photos. I got a reply from "Sam" within an hour which was a surprise. After a couple more emails & more photos a replacement was organised to arrive with a few days. I have to say Sam at Tower customer services was fantastic to deal with. This is how all customer services should be done. We'll done Tower, I would recommend you to anyone.”

Helpful Report

Posted 3 years ago

Hello Mr & Mrs Britnell, Thanks for taking the time to leave your comments about how Sam resolved your enquiry. Sam is our Supervisor here at Tower Customer Services and always lead by example when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Unable to get hold of anyone by phone and no response to emails for over a week now!”

Helpful Report

Posted 3 years ago

Hi Terry, Thanks for leaving your valuable comments about our Customer Service. I was sorry to read your comments about the aftersales service we provide to our customers. Due to the demand for products such as the Air Fryer you ordered and then wished to cancel; we have been inundated with interest from us customers. One of our Customer Services Team will be in contact with you within the next 24 hours to resolve your enquiry fully. Please accept my sincere apologies for the inconvenience you may have experienced. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,883 reviews