Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great piece of equipment”

Helpful Report

Posted 3 years ago

“we are extremely happy with this purchase. Well worth the price”

Helpful Report

Posted 3 years ago

“Superb purchase, haven't stopped using it.”

Tower 5 star review on 30th November 2022

Helpful Report

Posted 3 years ago

“Very pleased with the dual basket air fryer after only having single one before.Still learning all programmes. Would have liked a more in-depth instruction book with recipes. Have had to look on tube to find more things out. So come on Tower bring out a Tower recipe book for your dual air fryer”

Helpful Report

Posted 3 years ago

“It's good!”

Helpful Report

Posted 3 years ago

“I haven't received it. Ordered it. Evri have it over 2 weeks. Emailed you and had no response. Please chase”

Helpful Report

Posted 3 years ago

“Excellent product well worth getting one”

Helpful Report

Posted 3 years ago

“Very good easy to use not much room on each shelf if you want to cook 3 different things at once as the rotisserie bracket stops you using the one shelf”

Helpful Report

Posted 3 years ago

“Well the air fryer doesn't work and I waiting for a response about what you are going to do about it. It is pretty poor that I have to rely on email as you don't do phone calls. A very unhappy customer.”

Helpful Report

Posted 3 years ago

“I give it a 5 My 1st experience of air dying is proving very successful I have not used my large oven since I bought it Very easy to keep clean Well done tower Only a small niggle a hand held cookery book would have been helpful”

Helpful Report

Posted 3 years ago

“Excellent value for money would recommend this product and company to anyone”

Helpful Report

Posted 3 years ago

“I am very pleased with my towervsir fryer. I use it most days. It is very versatile”

Helpful Report

Posted 3 years ago

“Great for the price. Very quick ideal for one person, food can dry out.”

Helpful Report

Posted 3 years ago

“There is no customer service. Phone is a recored message saying to email. Emails take aweek to get an answer. So sorry that this company has dropped this low.”

Helpful Report

Posted 3 years ago

Hi Gill, Thanks for taking the time to leave your valuable review. Here at Tower we do care about our customers. Due to the phenomenal interest shown in products similar to the Air Fryer which you have ordered our Customer Services Team are working hard to respond to our customers messages. One of my Customer Services Team will be in contact with you in the next 24 hours to resolve your enquiry fully It only leaves me to apologise for any shortfall in our service. Keith - Group Customer Services

Posted 3 years ago

“Very happy with my 10 in 1 air fryer very disappointed that I can’t get the rotisserie basket to cook my chips and crisps I bought one from the internet to find Out does not fit my air fryer”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for your 5-star review about your 10 in 1 Tower Air Fryer. Rest assured that our Rotisserie Basket will be returning to stock very soon so please keep an eye on our website. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered a 9 litre air fryer which arrived but had damaged packaging and no instruction booklet. Tried to call but you get through to a recorded message telling you to send an email to their customer service department as they are so busy. The response to the email is an automated response advising they'll get back to you in 7 days. Still no response one week later. Now at the point of contacting Trading Standards or Citizens Advice Bureau to see if they can get a response. Based on this I suggest you avoid Tower Housewares like the plague.”

Helpful Report

Posted 3 years ago

Hi Andy, Thanks for your valuable comments about your Tower Air Fryer. I was sorry to read about the damage to the packaging - rest assured we hold close links with our courier partners and will address your comments with them. One of my Leadership Team have contacted you today to establish if your Air Fryer is in working condition. In addition, an Instruction Manual is being forwarded to you. It only leaves me to apologise for the shortfall in the normal service delivery here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Payed for next day delivery and hasnt turned up . Tryed calling customer service and just said email us . Where is the customer service there is non . Iv tryed ringing the delivery company no answer , so what is the point in me paying for next day delivery if im not going to get it next day , i no its only £4.99 but still i payed for next day so i want £4.99 i payed back as i havent got the item next day”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about the delivery experience of your Tower order. I was sorry to learn about the delay in delivering your parcel to you, but I was delighted to understand your parcel is now with you safely. As you can appreciate our courier partners are working very hard to get our customers' orders to them as quickly as possible during this busy time. One of my Customer Services Team have contacted you today to address your comments - it only leaves me to personally apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Placed an order on the 21 November for the vortex xl Air fryer, so far no airfryer but have taken the money. I have no idea what is going on as have had no communication from them. Phone number does not work as they tell you to email, you email then it takes 7 days for them to reply. I wish I had read the reviews before placing my order.”

Helpful Report

Posted 3 years ago

Hi Sue, I really appreciate your valuable feedback about your recent experience with Tower. Due to the high volume of interest shown in our energy saving products such as Air Fryers our Customer Services Team are working hard to ensure our customer communications are responded to as quickly as possible. One of my Customer Services Team will be in contact with you within the next 24 hours to provide an update on your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“The air fryer is the best thing ever purchased so easy to use and quick and efficient well worth the money especially in this economic climate of high energy bills”

Helpful Report

Posted 3 years ago

Hi Julie, We were delighted to read your kind words about your Tower Air Fryer. Here at Tower, we have seen a fantastic interest in our energy saving products. Thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I need to cancel my order and get a refund I haven’t received item and logged this by email on Friday to action as soon as possible Money has been taken 189.99 please refund and retrieve item from courier”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews