Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good family sized air fryer that does the job.”

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Posted 3 years ago

“So glad I waited to get this the only thing I don't like is the door handle marks dead easy so the sliver has come away after only a week you would think for the money ur paying it would be alot better and doing the rotisserie chicken is abit tricky but I still think it is worth the money and u get lots of accessories with it”

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Posted 3 years ago

“Would probably be happy if I had received the right item”

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Posted 3 years ago

“I purchased the air fryer for my daughter to help her save money cooking for family,When I first unbox the fryer I thought the drawers looked a bit flimsy compared to the philips fryer i presently own but when me and the grand kids cooked chicken,chips and fish goujons it was so simple to use and the food tasted great in fact my grandson said the chips were the best he had tasted enough said👍🏼👍🏼👍🏼👍🏼👍🏼”

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Posted 3 years ago

“Erm, I've never received it as Evri have lost it. I'm currently waiting for a refund from your goodselves”

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Posted 3 years ago

Hi Stuart, Thanks for taking the time to leave your comments about your recent delivery experience. I was sorry to read about the issue with our courier partners. Rest assured this is a rare event and I can confirm steps have been taken to process your refund which was completed on 1st December. We always advise our customers to leave 5 working days for the refund to be received back to the original payment method used. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It was for my daughter, she made chips they were still pale , after 30 mins they were not very nice.”

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Posted 3 years ago

“Very happy with product but very unhappy with the couriers you used only received it Monday box was very badly damaged no security Tab on box if I buy again from you would not buy if it is coming by evri couriers”

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Posted 3 years ago

Hi Betty, I was sorry to see the condition of your parcel - the image you have forwarded to us will assist greatly when we speak with our courier partners. Our courier partners deliver 1000's of parcels to our customers every day and I can assure you that issues of this nature are rare. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent value for money”

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Posted 3 years ago

“Be nice if it turned up”

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Posted 3 years ago

“Excellent, arrived earlier than predicted in good condition. Easy to order, good communication.”

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Posted 3 years ago

“It's for Christmas, ask me in a months time”

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Posted 3 years ago

Hi Diane, Thanks for your comments We appreciate your product is for a Christmas gift so please feel free to leave your comments after this date. In the meantime, thanks for choosing Tower to make your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Great piece of equipment”

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Posted 3 years ago

“we are extremely happy with this purchase. Well worth the price”

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Posted 3 years ago

“Superb purchase, haven't stopped using it.”

Tower 5 star review on 30th November 2022

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Posted 3 years ago

“Very pleased with the dual basket air fryer after only having single one before.Still learning all programmes. Would have liked a more in-depth instruction book with recipes. Have had to look on tube to find more things out. So come on Tower bring out a Tower recipe book for your dual air fryer”

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Posted 3 years ago

“It's good!”

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Posted 3 years ago

“I haven't received it. Ordered it. Evri have it over 2 weeks. Emailed you and had no response. Please chase”

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Posted 3 years ago

“Excellent product well worth getting one”

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Posted 3 years ago

“Very good easy to use not much room on each shelf if you want to cook 3 different things at once as the rotisserie bracket stops you using the one shelf”

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Posted 3 years ago

“Well the air fryer doesn't work and I waiting for a response about what you are going to do about it. It is pretty poor that I have to rely on email as you don't do phone calls. A very unhappy customer.”

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Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews