Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so pleased with my new air fryer, I hadn’t saw one before so didn’t know how to use but it’s really simple and quick. I would recommend it no problem.”

Helpful Report

Posted 3 years ago

Hi Jean, Thanks for your great comments about your Tower Air Fryer. We were delighted to read how easy you are finding your Air Fryer is to use. Thanks for recommending Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Super quick delivery. Love my new air fryer”

Helpful Report

Posted 3 years ago

Hello Sheila, It was great to read how our courier partners delivered your Tower Air Fryer quickly. Our courier partners do a great job ensuring our customers receive their parcels safely and on time. We hope you enjoy using your Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the Tower XPress Pro combo 10-in-1 digital air fryer this morning . I cooked a full chicken and chips and I must admit using the set programs they was cooked perfectly and tasted great.Old chip pan Iin the bin now. I then took out the free extended 3 year guarantee win win. Really pleased and so easy to clean as well.”

Helpful Report

Posted 3 years ago

Hi Stephen, It was great to see your picture of the delicious meal you cooked in your Tower Air Fryer. Thanks for choosing Tower Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“This a great appliance and cooks really well . The only issue I have is after 3 weeks and the inside light stopped working we only bought it in September”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for your 5 star review about your Tower Air Fryer. I was sorry to learn about the issue with the light. Rest assured one of our Customer Services Team will be able to assist further with your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a Kettle and window vac on line direct from Tower. Went on line to increase the guarantee to 3years. After a couple of months the window vac is faulty I have sent 3 Emails to Tower with NO response. When one phones a message says they are too busy to answer and to send a Email then the line closes. I would not buy any more products from them and am still trying to get them to sort it out.”

Helpful Report

Posted 3 years ago

Hi Raymond, Thanks for your valuable comments about your recent contact with Tower. I was sorry that the expected customer experience fell short of our normal standards. One of my Customer Services Team have been in contact with you to understand and resolve your enquiry fully and we look forward to receiving the information we have requested. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Air fryer delivered. Seal broken and dirty looking, actual product scratched and protective sticker peeling off the front. I clearly have a second hand item and have had no response from tower. Have escalated through PayPal and still nothing from them. Do not use tower unless you can afford to throw your money away.”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about your recent experience with Tower and indeed the comments you left on our Trustpilot account. I was sorry to read about the delivery experience and also the condition in which your parcel was received. Rest assured this is not the normal levels of exceptional service we provide to our customers. One of my Customer Services Team will be in contact with you very soon to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a vortex 9L Dual Basket Air Fryer. Paid for 24hr delivery. Didn't get either, after waiting 8 days for my Air Fryer I was told by the delivery driver that they where sorry for the delay but my item was damaged so they where waiting on a replacement. We'll my replacement was the wrong item I was sent a 5L Air Fryer which isn't even digital. Contacted towerhouse straight away by two emails still no reply, and its now 2nd Dec, guess iam using the oven for my turkey this year. So now going to contact consumer rights to find out what I can do, paid £199 for my item and they send me £60 item instead. NOT HAPPY.”

Helpful Report

Posted 3 years ago

Hi Ralph, Thanks for getting in touch regarding your order and delivery experience for your Tower Air Fryer. I was sorry that the incorrect item was dispatched by our Warehouse Teams. Having investigated your enquiry I was pleased to learn that Chloe from our Customer Services Team has contacted you to resolve your enquiry. On behalf of Tower please accept my sincere and personal apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Totally amazing air fryer, cooks everything perfectly & in less time.”

Helpful Report

Posted 3 years ago

Hello BigBadBurt, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to see how your Tower Air Fryer has b=made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased, cooks very quickly and evenly. Saves a lot of energy rather than using the main oven. Perfect size for the two of us. I would highly recommend. A dree”

Helpful Report

Posted 3 years ago

Hi Andrew Thanks for your kind words about your Tower product. I was delighted to read that your product meets your requirements and is helping with your energy savings. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very happy with airfryer. Quick delivery. Thank you.”

Helpful Report

Posted 3 years ago

Hello We were delighted to read your Tower Air Fryer was delivered quickly by our courier partners. We have passed your kind words onto them. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“What a firm reported a fault on a air fryer 26th October.told to take cable off and send pictures to confirm.Told they had a replacement after about a week had a e-mail saying they was-going to upgrade because of the problems and would arrive in 3-5 Days.nothing arrived .So over 20 e-mails and waiting from October. Till December still no air fryer.was even told someone was going to ring they did not.This is the sort of service you expect from a tin pot back street firm. I got in touch with Amazon and got my money back from them.At least they answer a phone or e-mails,if your thinking of buying anything beware of Tower.”

Helpful Report

Posted 3 years ago

“Very difficult if u need to return item stressful and get nowhere”

Helpful Report

Posted 3 years ago

“Reference to my previous review posted 1/12. Airfryer arrived on the 2/12, so hopefully everything ok now. Have not received an email back from Tower yet. But at least the Airfryer has arrived. Will think again though if Evri is the companies courier.”

Helpful Report

Posted 3 years ago

Hi Beverley Thanks for writing to us about the delivery of your Tower Air Fryer. I was pleased to learn your parcel had arrived safely. Our courier partners are working extremely hard at this very busy time of year to ensure our customers receive their parcels as quickly as possible. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“We wish we'd never heard of this company. We ordered an airfryer on the 17th Nov, it was received by the courier on 18th Nov and then nothing. We can't speak to the courier and you can't even speak to the companies customers support. We have e-mailed 3 times now and nothing. This is how low the company can get, they sent us an email to review the item that we haven't received. This company has its employees write in their review of how good the company is to work for. PLEASE DONT USE THIS COMPANY. SAVE YOUR MONEY AND GO ELSEWHERE.”

Helpful Report

Posted 3 years ago

“So far it's been brilliant - still learning though!”

Helpful Report

Posted 3 years ago

Hello Julie, Thanks for your kind comments about your Tower product. We were pleased to read everything is going brilliantly - with anything new we know it takes a little while to familiarise yourself with evet thing If there's anything we can assist with our Customer Services Team are available. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“very neat appliance easy and compact”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review and your valuable purchase which is greatly appreciated by everyone here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“After sales is non existent. Delivery was quick but unpacking revealed a faulty vortex air fryer. You can’t phone as you just receive a recorded message which then disconnects. My detailed email was answered automatically telling me that I would be contacted at a later date. I am now stuck with a faulty appliance and nobody from Tower could care less. I have however received many emails telling me how Wonderfull Tower are. The last one from David was trying to sell me more products. Still no response from customer services. Disappointed would be an understatement.”

Helpful Report

Posted 3 years ago

“Unfortunately it has still not been delivered yet!...have had emails saying that there is a delay for some reason!”

Helpful Report

Posted 3 years ago

Hi Karen, Thanks for your review. I can confirm safe receipt of your message and one of our Customer Services Team will be contacting you within the next 214 hours to resolve your enquiry. Please accept our apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I would like to tell you that this is an amazing product, however I have not received it. I was emailed by Evri on 24/11/22 to say it was out for delivery then a further email saying there was a delay with delivery and they would contact me the following day. I've heard nothing since and there is no way of contacting them. I have informed Tower customer services by email and I'm currently waiting to hear back. I would be extremely grateful if this could be investigated as I have no delivery notification and feel extremely disappointed with the service Evri is supposed to provide. I have rated 5 star as I am fully aware this has been dispatched by Tower. Kind regards, Melanie Pedro”

Helpful Report

Posted 3 years ago

Hi Melanie Thanks for your review about the delivery experience of your Tower Air Fryer. One of my Customer Services Team will be in touch with you shortly to provide an update on your delivery. Please accept my apologies for any inconvenience Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Arrived quickly.Love the airfryer cooks food quickly excellent”

Helpful Report

Posted 3 years ago

Hi Beverley It was lovely to read your message about how you are loving your Tower Air Fryer. We love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews