Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought as a Christmas gift for my daughter and her family so not had the opportunity to see it 'in action' yet! As a matter of interest I bought it directly from you at £199.99 because there didn't seem to be any around in the shops. Now I find they've all had deliveries, so I could have bought it from Argos for £125 Black Friday price (£150 catalogue price)! Just my luck!!”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Im sure your daughter will love using her Christmas gift. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Still waiting for a reply from tower on a missing item in the delivery”

Helpful Report

Posted 3 years ago

Hi Roger Thanks for taking the time to contact us. As you can appreciate with the vast interest in our energy saving products such as Air Fryers, we are experiencing unprecedented levels of enquiries within our Customer Services Team. Our Team is working hard to respond to our customers messages, and I can confirm one of the team will be in contact with you within the next 24 hours in a bid to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

““I ordered my air fryer on 18th November and I’ve still not received it! I can’t get through on the telephone and I have not received a response to my email even though the 7 working day timescale for a response has passed. I’ve even had confirmation from the courier Evri to say the parcel is unaccounted for!! Tower have taken my money, but no product and no response and then I receive an email to review the product! Very disappointed. Terrible customer service!”

Helpful Report

Posted 3 years ago

“I love it! I love cooking with 2 baskets makes cooking much less hastle 😊”

Helpful Report

Posted 3 years ago

Hi Helen, Thanks for your 5 star review about your Tower Air Fryer. It was great to read how much you love cooking with your product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“The air fryer is everything I thought it would be , cooks quickly and efficiently . The only issue with the purchase was the fact that this company uses EVRI as their delivery service , it took 14 days for product to arrive even with the tracking provided it was hard to know when to expect delivery . I did check on the website before purchase to see how the product would arrive and nowhere did it mention EVRI .”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about your order and delivery experience. I was pleased to read that your Air Fryer is delivering such positive results regarding the cooking. Please accept my apologies for the delivery experience by our courier partners. rest assured we do hold close links with our courier partners and your feedback has been forwarded to them. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“We have used this a few times and love it. We have used the Rotisserie function made yorkshire puds, roasted veg. Very pleased so far”

Helpful Report

Posted 3 years ago

Hi Joanne, It was great to read about the results you have seen with your Tower Air Fryer. Thanks for making your purchase with Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I’ve still not received my Air Fryer! I can’t get through on the telephone and I have not received a response to my email even though the 7 working day timescale for a response has passed today. Very disappointing! They have taken my money, but no product and no response, but I have received an email to review the product! Very disappointed.”

Helpful Report

Posted 3 years ago

“It is a good air fryer, just 1 issue that is was £120 on argos a couple of days later.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Overall happy, however your delivery service was very poor. I raised the issue to yourselves and was advised to raise the complaint with Evri which I did on their feedback mail. Haven't heard anything yet ( surprise, surprise!) Regards Paul”

Helpful Report

Posted 3 years ago

Hi Paul, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. I was sorry to read that your delivery experience was not as expected. Rest assured we hold close links with our courier partners and will address your issues with them. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Looks great, well made and good quality,a Christmas gift for my daughter so not been used yet.”

Helpful Report

Posted 3 years ago

Hi Alison, Thanks for your 5-star review about the purchase of your Tower Air Fryer. We hope your daughter loves her Christmas gift. Thanks for choosing Tower to make your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I love the Tower airfryer but I personally would have preferred if it didn't have a rotisserie as this limits the placement of the shelves”

Helpful Report

Posted 3 years ago

|Hi Gill, Thanks for your valuable comments about your Tower Air Fryer. Here at Tower we love hearing our customers comments about how we can improve both our products and services. Rest assured our Customer Services Team are here should you have any issues. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Don't know how I've managed for so long without a tower air fryer....simple to use and fantastic results every time.”

Helpful Report

Posted 3 years ago

Hi Tony, What a wonderful review to receive about your Tower Air Fryer. It was great to hear about the results you have seen when using your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Not used as the product was damaged on arrival. Still waiting to hear from Tower regarding a replacement.”

Helpful Report

Posted 3 years ago

“Absolutely fantastic. Exactly what we wanted. Realistically it's only big enough to feed 3 to 4 people. But that's not much of a inconvenience. Product is well made and cooks lovely.”

Helpful Report

Posted 3 years ago

Hi Miguel, It was great to read your comments about your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent so far. Great for money saving I.e not putting on expensive electric oven. Still experimenting, but so far very impressed.”

Helpful Report

Posted 3 years ago

Hi Eve, It was great to read about the results your new Tower Air Fryer is delivering especially with energy saving. Thanks for taking the time to leave your comments. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Sadly this air fryer arrived opened and was damaged the box looked very battered considering it had only dispatched the previous day ..in fact I would say the box wasnt new..that's how bad it.. Very disappointed & I was left very frustrated by the lack of customer support it was over a week later till someone contacted me & that I think was because I left a review somewhere which was picked up by someone & as of today I haven't yet had my refund.. Being so close to Christmas I'm hoping I'll get it ASAP..”

Helpful Report

Posted 3 years ago

“Up to now very pleased with it although still learning Disappointed that there wasn't enough information on times and temperatures on cooking food, its mainly trial and error.”

Helpful Report

Posted 3 years ago

“Very impressed with the product would recommend this model”

Helpful Report

Posted 3 years ago

“Really pleased with the Air Fryer, I like the fact you can use both baskets at different temperatures and times. I am surprised at how quiet it is. Great Air Fryer”

Helpful Report

Posted 3 years ago

“Have not received it yet so unable to review , getting rather fed up of waiting ! Maybe i should cancel and purchase from alternative supplier”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews