Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my dual vortex Air fryer on 1st December paid for next day delivery now 15th December still waiting Evri said they had it on 2nd December and it was out for delivery..Still waiting after numerous emails to Tower and Evri ..Still waiting..you can't ring Tower they make sure of that but by a real fluke I got connected via the guarantee registration line and actually talked to them they have since blocked this line and guess what..Still waiting this is a diabolical company I am paying through Klarna who have suspended further payments but I now have to wait until 1st January before they can resolve the dispute and repay my first payment.... do not waste your money on Tower housewares they are a total rip off SCAM”

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Posted 3 years ago

“This was bought as a Christmas present, but I bought the digital version earlier.I can't praise it too much, it truly does do what it says on the packet.”

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Posted 3 years ago

Hi Peter, I was delighted to read your review about your Tower Air fryer and how it meets your expectations. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Still havent recieved it.”

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Posted 3 years ago

“I don't know. I'm still waiting for it to be delivered. It's been with Evri for a week”

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Posted 3 years ago

“I can't rate it as I haven't received it??? Who knows where it is, very disappointed. As other review have mentioned delivery is poor. Probably blame it on the weather. 8/9 days since ordering, I just have an evri message saying delayed.”

Helpful Report

Posted 3 years ago

“Firstly I placed and paid for the order only to be told it was out of stock. I was given a date the item was to be restocked and sent out. This came and went so I ordered elsewhere and mailed Tower to cancel. Then my item was dispatched. I accepted delivery and arranged a return with Tower. This was over a month ago and despite sending emails and dealing with the same person (Carina) I’m still waiting for a refund. Not a good experience and I wouldn’t recommend”

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Posted 3 years ago

“Won’t know what it’s like until after Christmas as it’s a Christmas gift 🎄🎄”

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Posted 3 years ago

Hello June, Thanks for taking the time to leave your comments. I do hope the recipient loves their Christmas gift. Rest assured if you do have any enquiries our Customer Services Team are available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Not received , no communication from them, apparently it’s at the deliver depot , 4 hours later it’s delayed…..”

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Posted 3 years ago

“Broken product arrived - plastic inside trim in pieces. Phone number on invoice just refers you to email so pointless - unable to speak with anyone. Email says they take 7 working days to reply. No reply on socials but constantly posting marketing on their socials. I’m hoping I can get a refund but at the moment have zero hope. No simple return method like any other company - just have to wait for an email. Will never recommend tower to anyone and will never use them again.”

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Posted 3 years ago

“Very happy with it so far does what it meant to do glad I brought this fantastic air fryer”

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Posted 3 years ago

Hello John, We were so glad you choose Tower to purchase your Air Fryer. It was great reading that your Air Fryer does what it says on the box !!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Do not buy from this company. I bought an Airfryer for £109 and it turned up damaged and when you call Tower a recorded message informs you that they dont want to talk to customers so you have to email them. Thats how little they think of their customers. They couldnt be arsed to speak to you. So now I have a faulty product which was a christmass present and have to wait for Tower to get round to emailing me about it, and everytime I email them you know the response will take days and days. Do yourself a favour and skip this company.”

Helpful Report

Posted 3 years ago

Hi Scotty Thanks for your review. I was very disappointed to read your comments - as part of our customer engagement strategy we will provide a balanced response to your comments in a professional, courteous and respectful manner. First and foremost let my offer my sincere and personal apologies for the unacceptable condition in which your parcel arrived. Here at Tower when a customer informs us of an issue we act swiftly to resolve their enquiry. We acted quickly to respond to the 6 messages we received from you in a very short space of time. Indeed we aim to respond to our customers messages within 24 hours - we responded to your messages well within this timescale. One of my Customer Services Team has been in contact with you recently to resolve your enquiry. It only leaves to once again sincerely apologise for you poor delivery experience. With kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Item not received Tower customer service very poor and not contactable by phone only email, Courier company are a sham, not impressed!!”

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Posted 3 years ago

“As others, not recieved after ordering on the 6th Dec. No response from customer service.”

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Posted 3 years ago

“Waited a while to receive my product due to been out off stock ( worth the wait , Neat unit no Knobs 👍 easy clean 👍 Less cost to run 👍 I’ll be experimenting 👍”

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Posted 3 years ago

Hi Linda, Thanks for your wonderful 5 star review about your Tower Air Fryer. It was great to read your comments. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Oh my god!!! Game changer....my oven is almost obsolete....the hype is true, get one...seriously GET ONE! I have been debating for ages, took the plunge and have cut my electricity bill for cooking by at least £1 a day...I've got a full electric range and it took around 45mins to an hour to make chips, roasters etc...this oven does full meals for four in 18mins...microwave veggies and the time saving is worth more than the money! Tower, you have made a working mums day!!!”

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Posted 3 years ago

Hello Helen, Wow what a fantastic review to receive about our Tower Air Fryer. It was great to read about the results you are seeing since using your product. We were pleased that we made your day as a working mum !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“5 Litre Draught Beer Keg Dispenser Could not get this product to work, used all the gas bottles trying, instructions did not explain things properly. Will be returning.”

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Posted 3 years ago

“Hard to say we have not received it. It is delayed by Evri”

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Posted 3 years ago

Hello John Thanks for your comments about the delivery of your parcel. I was sorry to learn of the delays you have encountered. Our courier partners are working hard to ensure our customers receive their parcels as soon as possible in what is a very busy time of the year. Rest assured we are in communication with our courier partners to get your parcel to you. One of our Customer Services Team will be in touch with you soon. In the meantime thanks for the patience you have shown. Keith - Group Customer Services Manager

Posted 3 years ago

“Delivery was prompt on the given day and time. Great service.”

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Posted 3 years ago

Hi Gillian, Thanks for taking the time to leave your 5 star comments about your delivery experience. I was pleased to read our courier partners delivered your Tower order to you promptly. Thanks for choosing Tower for your purchase - be sure to visit our website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the crisper for my T17039,I found it easy enough to fit and use but the downside is the closure clip is flimsy, may I suggest making the clip of a higher gauge metal ensuring a tighter fit,a couple of times the door has opened when in use,and no I didn't overload it, I award the crisper 4/5”

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Posted 3 years ago

Hello William, Thanks for your valuable comments about the crisper for your Tower Air Fryer. Here at Tower we love hearing from our customers as to how we can improve both our products and services. Rest assured should you have any further enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 3 years ago

“I highly recommend the Tower Vortex 9 Litre Dual Basket Air Fryer & would give this 5 out 5. The build quality is excellent, with a nice looking appearance on my kitchen counter. There are a selection of presets and they can be adjusted to suit personal preferences. I have had no problems understanding how to use this or how to set up a manual program. Really pleased with my purchase.”

Helpful Report

Posted 3 years ago

Hi Clifford, Thanks for your wonderful comments about your Tower Vortex Air Fryer. We love our Air Fryers too and they have proved very popular of late. Thanks for choosing Tower for your order. Take care Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,883 reviews