Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought air fryer November 25th evri said they have it since November 27th emailed both tower and evri still no answer from either of them.if either of you can’t deliver the item you shouldn’t be in business”

Helpful Report

Posted 3 years ago

“Customer service is the worst I’ve ever come across took delivery of a air fryer which turned out to be faulty it does not cook the food tried to contact customer services 9 days ago got 1 automated reply then nothing they don’t reply to emails or contact us no phone number to use. Think my next steps might have to be go and turn up at the factory and bang on the door.”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for taking the time to leave your valuable comments about your recent contact with Customer Services here at Tower as well as your comments left on our Trustpilot site Having checked your enquiry I can see one of my Customer Services Team have contacted you and provided the appropriate information allowing you to return your parcel to us. Please accept my sincere and personal apologies for the delays you encountered at this very busy time of year. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought this for my granddaughter for Christmas and gave it to her to use immediately and her partner cooked their tea in it straight away. They are really thrilled with it.”

Helpful Report

Posted 3 years ago

Hi It was lovely to read about the purchase of your Tower Air Fryer as an early Christmas gift !!! I do hope your granddaughter continues to enjoy cooking with her product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Quick delivery and great payment plan , easy to use and fab food cooked 😀”

Helpful Report

Posted 3 years ago

Hello Donna, Thanks for your 5 star review about your Tower product. It was great you choose Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a Xpress Pro Combo 2000W 11 Litre. The outer surface around the door started peeling off when first switched on. Customer service was non existent, no phone number in use (which is dodgy), email only. Four emails later and no reply over 2 weeks. I paid via Klarna for three installments so thankfully they stopped payments pending investigation. Then surprisingly they responded, and tried to palm me off with accessories. I requested a refund, liable produced and item collected and returned to them. Five days later after receiving it back (on tracking) still not a word from them, despite being told in writing it could take up to 3 days to process a return. Given how poor their service is I'm not expecting my refund to come any time soon. It's really not worth dealing with companies like this, best to avoid and take your business elsewhere.”

Helpful Report

Posted 3 years ago

“Bought the tower five litre Air fryer on Black Friday I love it so easy to use nice size to fit on worktop. I have used it a lot great for fish or chicken and did baked oats so creamy. I like tower always give good service prompt delivery service good customer service. Would buy again from them.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful review about both Tower and your Tower Air Fryer. Here at Tower we always place our customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower have the audacity to ask me to review their air fryer which I haven’t received due to the appalling service from Tower and Evri. No response from Tower or Evri on the product I ordered last Friday for next day delivery. I’m amazed that Tower still use Evri when you consider the reviews on this website, don’t they care of the damage to Towers reputation and ongoing business?”

Helpful Report

Posted 3 years ago

“How can I write a review about a product that is still in the box while I'm waiting for a reply as to why the box was covered in gaffer tape when it arrived & it also came late when I paid for next day delivery”

Helpful Report

Posted 3 years ago

“Unfortunately there was no recipe book included as I had expected so haven't used it yet. Disappointed as most kitchen appliances do so.”

Helpful Report

Posted 3 years ago

“An amazing air fryer so glad I brought it makes dinnertime a breeze”

Tower 5 star review on 8th December 2022

Helpful Report

Posted 3 years ago

Hello Sally, It was wonderful to see your photograph of your Tower Air Fryer and how its make a great addition to your kitchen. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“Still have not received my air fryer. Apparently Evri have it but they've had it for nearly 2 weeks now. I've asked for a refund but just keep getting very automated emails. No luck getting through on the phone either. Not happy at all.”

Helpful Report

Posted 3 years ago

“returned the air fryer but still getting charged via Klarna for it, terrible service”

Helpful Report

Posted 3 years ago

“Lovely bit of kit. Very happy with the results so far. Only had it a couple of days”

Helpful Report

Posted 3 years ago

Hello Soul Girl, Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are readily available to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have not received my Air fryer evri sent word last Thursday 1st December saying been delayed I am still waiting”

Helpful Report

Posted 3 years ago

“Can’t attest to the actual Air fryer as I have yet to receive it. Evri have had it for almost 2 weeks and it’s been showing that it’s delayed and will be delivered next working day for basically the same amount of time. I have attempted to contact Tower to but no avail. If the lack of delivery is due to Evri losing the parcel then I would like a refund soon so that I can buy a replacement elsewhere as this is supposed to be a Christmas present”

Helpful Report

Posted 3 years ago

“Only had my air fryer a few days but I’m loving it .The instruction leaflet isn’t at all helpful but once I worked out how to operate it from the Facebook group . Good cooks well and doesn’t take long So far I’ve cooked breaded fish , Chips , Salmon and mixed vegetables and they all tasted and looked good”

Helpful Report

Posted 3 years ago

Hi Grace, It was lovely to read your kind review about the delicious mouth watering meals you have cooked in your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Arrived damaged not happy!!!.”

Helpful Report

Posted 3 years ago

“Hi, unfortunately it doesn’t fit my existing tower air fryer, which is annoying!”

Helpful Report

Posted 3 years ago

“Don't have it, EVRi have lost it”

Helpful Report

Posted 3 years ago

“Ordered an air fryer with next day delivery and it didn’t arrive. Evri emailed me and told me that they had the parcel and then next day they said they couldn’t deliver it due to the bad weather in my area (London!) Their email suddenly disappeared from my inbox, luckily I screen shot it but now Evri says it does not recognise the tracking number. Still waiting for contact from Tower telling me it will take 7 days for them to respond. Appalling service fromTower and Evri, there is absolutely no way to contact Evri or Tower to talk to anyone.”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews