Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service I needed to ask a question regarding my recent purchase , air fryer digital control four litre which is just great cannot believe I waited so long to purchase one. Charlotte at tower customer services was so polite knowledgeable and helpful. Thank you. such a nice experience especially within customer service that myself and friends have come across of late. You know utilities etc hanging on the phone or awaiting a call back etc that never comes. I have purchased several tower products over the years and impressed with them all , once again thank you Charlotte, thank you tower keep up the good work , all take care stay safe . Kindest regards Mick G 😊👍”

Helpful Report

Posted 3 years ago

Hi Mick, It was fantastic to read your comments about how Charlotte helped you with your recent enquiry. Having shared your kind words with Charlotte she was delighted to know she helped resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Customer service poor. Slow delivery”

Helpful Report

Posted 3 years ago

Hi John, Thanks for your valuable feedback about your delivery of your recent order. I was sorry to learn of the delays you have encountered. As you can appreciate our courier partners are experiencing large volumes of traffic within their networks at this time of the year. I was pleased to learn our Customer Services Team have been in touch and your enquiry has been fully resolved. Please accept my apologies for any inconvenience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“The timer dial is useless. The lines are to small and difficult to see, would have been better if the whole knob was utilised. The arrow does not line up with the zero. Tonight I set it so the arrow lined up with 30, it stopped after 23. I never know what to expect timer wise. I have resorted to using a separate timer.”

Helpful Report

Posted 3 years ago

“Ordered a airfryer on the 18th November and still haven't received it! Have emailed thousands of times and yet again no reply, payed £200 for something I haven't even received. Does not look good for the company and I will 100% not be ordering from here again.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was sorry to learn of the delays. Our courier partners handle 1000's of parcels within their network each day. There are rare occasions where a parcel may go astray and if this occurs we have robust processes in place in a bid to locate your parcel. We have safely received your messages and your enquiry is being investigated. Once we have an update from our courier partners rest assured, we will be in contact with you. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered my airfryer on 18th November 2022. Felt I paid over the asking price but wanted it as a gift for my mum's birthday. On the 21st November Evri emailed to say they had my parcel. On the 22nd November Evri emailed to say there was a delay with my package. My order has not been updated since then. I have contacted Tower, waited the 7days for you to get back to me and had no response. I have never ordered from tower and after this experience will ever again. I am very disappointed that you have took my money for a product I have not received and haven't even got the customer service in place to provide me with an update. I appreciate you can have problems with the courier you use but to not even be able to contact you or you reply after 7 days is really quite unacceptable. I would appreciate someone looking in to my order. As my mother's birthday has now passed I would like to be fully refunded.”

Helpful Report

Posted 3 years ago

Hi Carol, I was sorry to read your comments about the delays you have encountered with the delivery of your Tower Air Fryer. One of my Customer Services Agents is currently investigating this on your behalf and will be in contact with you very soon. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Arrived well packed. Comes with lots of attachments. Shame I had to buy it at the excessive price of £40 above normal.”

Helpful Report

Posted 3 years ago

Hi Philip Thanks for taking the time to leave your comments about your Tower product. Your valuable order was greatly appreciated Keith - Group Customer Services Manager

Posted 3 years ago

“Tower 10-1 air fryer. After two months the paint is flaking and peeling I contacted customer services who replied that they will not do anything about it and it’s unfortunate. The reply also states that they produce high quality products and ensure customer satisfaction. This clearly isn’t the case. Will not be buying or recommending tower in the future.”

Helpful Report

Posted 3 years ago

“Had to contact Tower because the delivery stalled with no explanation by Evri. Found it impossible to get through on the telephone to Tower and finally got an initial response by email. They failed to follow this up by their own time scales and only responded when prompted via my son- in -law’s Facebook prompt. They asked for a further 48 hours to investigate and that also came and went before it eventually turned up with the box in a very poor state. Very disappointing considering this was bought as a gift. I don’t think I will be ordering online with Tower again!”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about the unacceptable delivery experience of your recent order from Tower. I was sorry to learn of the issue you mention. Rest assured we will be speaking with our courier partners about your issue to ensure there is no reoccurrence of this in the future. I can see that one of my Customer Services Agents has been in contact regarding your enquiry - should there be any outstanding issue please feel free to get in touch. Finally, please accept my sincere and personal apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“The item looked good but still in the packaging as I realised I want the air fryer with the pull out drawer. Tower do not make it easy to return an item. I’ve looked every where on their website for returns. Not a chance. I have email 3 times and have not had no reply just automated. I will not order from Tower housewares again. I will go else where.”

Helpful Report

Posted 3 years ago

Hi Jayne Thanks for your comments - we were disappointed and sorry to read your review. Due to the popularity of our products our Customer Services Team have received an unprecedented amount of interest from our customers. Our Customer Services Team are working hard to respond to our customers requests and within our acknowledgement message we politely request not to send us multiple messages. In addition, we also confirm safe receipt of your message and the timescales as to when we will provide a response to you. Having checked your enquiry, I can see one of my Customer Services Agents has been in contact with you to start the process of returning your Air Fryer. We look forward to resolving your enquiry fully in due course. Keith - Group Customer Services Manager

Posted 3 years ago

“I still haven't received my vortex 9l daul basket air fryer so I'm not very happy at the moment.”

Helpful Report

Posted 3 years ago

Hi Katie Thanks for your comments about the delivery of your Tower Air Fryer. I was sorry to learn of the delays you have encountered. Rest assured one of my Customer Services Team has your enquiry and is liaising with our courier partners for a resolution. It only leaves me to apologise on behalf of our courier partners for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a tower Airfryer on the 16th November, order number #50070, rcvd an email from Evri the following day saying they had my package. Update on the 18th November from Evri to say there was a delay on the parcel. Not another update showing from the 18th November. I can’t contact anyone via telephone as they’re accepting calls and I have emailed 3 times now, the initial email was sent on the 21st November and I have not had any response from them. No airfryer and no money. I will never order from this company again. Utterly disgraceful! I have contacted my bank. Stay away from this company.”

Helpful Report

Posted 3 years ago

Hi Pamela, Thanks for taking the time to leave your comments about your delivery experience from our courier partners. I was sorry to learn of the issues you have faced. Rest assured one of our Customer Services Team here at Tower has safely received your enquiry and will be in touch soon with an update. On behalf of our courier partners please accept my sincere and personal apologies. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I am so pleased with my new air fryer, I hadn’t saw one before so didn’t know how to use but it’s really simple and quick. I would recommend it no problem.”

Helpful Report

Posted 3 years ago

Hi Jean, Thanks for your great comments about your Tower Air Fryer. We were delighted to read how easy you are finding your Air Fryer is to use. Thanks for recommending Tower. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Super quick delivery. Love my new air fryer”

Helpful Report

Posted 3 years ago

Hello Sheila, It was great to read how our courier partners delivered your Tower Air Fryer quickly. Our courier partners do a great job ensuring our customers receive their parcels safely and on time. We hope you enjoy using your Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“I bought the Tower XPress Pro combo 10-in-1 digital air fryer this morning . I cooked a full chicken and chips and I must admit using the set programs they was cooked perfectly and tasted great.Old chip pan Iin the bin now. I then took out the free extended 3 year guarantee win win. Really pleased and so easy to clean as well.”

Helpful Report

Posted 3 years ago

Hi Stephen, It was great to see your picture of the delicious meal you cooked in your Tower Air Fryer. Thanks for choosing Tower Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“This a great appliance and cooks really well . The only issue I have is after 3 weeks and the inside light stopped working we only bought it in September”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for your 5 star review about your Tower Air Fryer. I was sorry to learn about the issue with the light. Rest assured one of our Customer Services Team will be able to assist further with your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought a Kettle and window vac on line direct from Tower. Went on line to increase the guarantee to 3years. After a couple of months the window vac is faulty I have sent 3 Emails to Tower with NO response. When one phones a message says they are too busy to answer and to send a Email then the line closes. I would not buy any more products from them and am still trying to get them to sort it out.”

Helpful Report

Posted 3 years ago

Hi Raymond, Thanks for your valuable comments about your recent contact with Tower. I was sorry that the expected customer experience fell short of our normal standards. One of my Customer Services Team have been in contact with you to understand and resolve your enquiry fully and we look forward to receiving the information we have requested. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Air fryer delivered. Seal broken and dirty looking, actual product scratched and protective sticker peeling off the front. I clearly have a second hand item and have had no response from tower. Have escalated through PayPal and still nothing from them. Do not use tower unless you can afford to throw your money away.”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about your recent experience with Tower and indeed the comments you left on our Trustpilot account. I was sorry to read about the delivery experience and also the condition in which your parcel was received. Rest assured this is not the normal levels of exceptional service we provide to our customers. One of my Customer Services Team will be in contact with you very soon to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered a vortex 9L Dual Basket Air Fryer. Paid for 24hr delivery. Didn't get either, after waiting 8 days for my Air Fryer I was told by the delivery driver that they where sorry for the delay but my item was damaged so they where waiting on a replacement. We'll my replacement was the wrong item I was sent a 5L Air Fryer which isn't even digital. Contacted towerhouse straight away by two emails still no reply, and its now 2nd Dec, guess iam using the oven for my turkey this year. So now going to contact consumer rights to find out what I can do, paid £199 for my item and they send me £60 item instead. NOT HAPPY.”

Helpful Report

Posted 3 years ago

Hi Ralph, Thanks for getting in touch regarding your order and delivery experience for your Tower Air Fryer. I was sorry that the incorrect item was dispatched by our Warehouse Teams. Having investigated your enquiry I was pleased to learn that Chloe from our Customer Services Team has contacted you to resolve your enquiry. On behalf of Tower please accept my sincere and personal apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Totally amazing air fryer, cooks everything perfectly & in less time.”

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Posted 3 years ago

Hello BigBadBurt, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to see how your Tower Air Fryer has b=made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased, cooks very quickly and evenly. Saves a lot of energy rather than using the main oven. Perfect size for the two of us. I would highly recommend. A dree”

Helpful Report

Posted 3 years ago

Hi Andrew Thanks for your kind words about your Tower product. I was delighted to read that your product meets your requirements and is helping with your energy savings. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews