Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing air fryer so glad I brought it makes dinnertime a breeze”

Tower 5 star review on 8th December 2022

Helpful Report

Posted 3 years ago

Hello Sally, It was wonderful to see your photograph of your Tower Air Fryer and how its make a great addition to your kitchen. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“Still have not received my air fryer. Apparently Evri have it but they've had it for nearly 2 weeks now. I've asked for a refund but just keep getting very automated emails. No luck getting through on the phone either. Not happy at all.”

Helpful Report

Posted 3 years ago

“returned the air fryer but still getting charged via Klarna for it, terrible service”

Helpful Report

Posted 3 years ago

“Lovely bit of kit. Very happy with the results so far. Only had it a couple of days”

Helpful Report

Posted 3 years ago

Hello Soul Girl, Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are readily available to help should you have any enquiries. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have not received my Air fryer evri sent word last Thursday 1st December saying been delayed I am still waiting”

Helpful Report

Posted 3 years ago

“Can’t attest to the actual Air fryer as I have yet to receive it. Evri have had it for almost 2 weeks and it’s been showing that it’s delayed and will be delivered next working day for basically the same amount of time. I have attempted to contact Tower to but no avail. If the lack of delivery is due to Evri losing the parcel then I would like a refund soon so that I can buy a replacement elsewhere as this is supposed to be a Christmas present”

Helpful Report

Posted 3 years ago

“Only had my air fryer a few days but I’m loving it .The instruction leaflet isn’t at all helpful but once I worked out how to operate it from the Facebook group . Good cooks well and doesn’t take long So far I’ve cooked breaded fish , Chips , Salmon and mixed vegetables and they all tasted and looked good”

Helpful Report

Posted 3 years ago

Hi Grace, It was lovely to read your kind review about the delicious mouth watering meals you have cooked in your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Arrived damaged not happy!!!.”

Helpful Report

Posted 3 years ago

“Hi, unfortunately it doesn’t fit my existing tower air fryer, which is annoying!”

Helpful Report

Posted 3 years ago

“Don't have it, EVRi have lost it”

Helpful Report

Posted 3 years ago

“Ordered an air fryer with next day delivery and it didn’t arrive. Evri emailed me and told me that they had the parcel and then next day they said they couldn’t deliver it due to the bad weather in my area (London!) Their email suddenly disappeared from my inbox, luckily I screen shot it but now Evri says it does not recognise the tracking number. Still waiting for contact from Tower telling me it will take 7 days for them to respond. Appalling service fromTower and Evri, there is absolutely no way to contact Evri or Tower to talk to anyone.”

Helpful Report

Posted 3 years ago

“From order to delivery 4 days, I requested further information regarding recipes for this particular Air Fryer, again submitted late Sunday night by 10:30 Monday a complete down load 40 pages. I regard this as Excellent service”

Helpful Report

Posted 3 years ago

Hi, Thanks for a great review about the service your have received from Tower. I was pleased to read our courier partners delivered your order quickly and our Customer Services Team helped with your recipe book. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Tower a/fryer - great item BUT impossible to clean the internal trivet - it appears to be non-stick but ours certainly isn't, everything sticks to it rock hard just as if it had been epoxy resined in place. We cooked breaded fish in it yesterday and the trivet is still soaking today 20+ hours after use. Seems that I will have to take a knife to it. Also the 4 small PTFE/Silicon rubber feet on the trivet are quite loose, whoever designed the inside didn't have to use it. What is does it does very well, just be prepared for the hassle and problematic issues with cleaning the trivet thereafter.”

Helpful Report

Posted 3 years ago

“I bought a airfryer nov 2021. I can’t get in touch with anyone from Tower to help me. It has stopped working and the shop told me to get in touch with Tower. Different sites asking for card details which I ain’t giving. Please help me I am desperate”

Helpful Report

Posted 3 years ago

Hi Thanks for leaving your review about the fault which has occurred with your Tower Air Fryer We were surprised to read your comments as your first communication to us was only received less than 3 hours ago. One of our Customer Services Team has contacted you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Can't write anything because still waiting to hear from yourselfs I've waited over 7 working days but no reply from 2 emails. Can't review airfryer as I've not used it but as it came poorly packed with broken bits of plastic in one of the drawers and no instructions or paper (which looks like a return product) I'm going to send it back. Very poor customer service this is the 3rd appliance and extras from Tower but there will be no more.”

Helpful Report

Posted 3 years ago

Hi Neil, Thanks for getting in touch about the issue with your Tower Air Fryer. I was sorry to learn of the condition upon arrival of your product - rest assured this is not the normal standard we expect from our courier partners. One of my Customer Services Team has contacted you today to resolve your enquiry. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Don't order from tower order els where I can't review the product becasue its sat with evri there preferred delivery company and has been for 7 days with no way to contact them and you can't go and collect from the depo. Stop using ervi Tower they will ruin your business.”

Helpful Report

Posted 3 years ago

Hi Craig, Thanks for leaving your review about the delivery of your Tower product. I was sorry to learn of these delays. Rest assured we hold close links with our courier partners. One of my Customer Services Team has safely received your enquiry and will be in contact very soon to provide an update. On behalf of our courier partners please accept my sincere and personal apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I ordered an air fryer on 17th November for next day delivery I missed the parcel and Evri didn’t attempt to try again they then sent the parcel back. I emailed customer service on the 25th November asking for an update and when I will receive my refund and am still waiting for a response! It is absolutely ridiculous that there is no phone number to actually talk to someone.”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Thanks for getting in touch about the delivery of your parcel where you sadly missed our courier partners. One of our Customer Services is contacting you today to confirm your parcel is now back with us and arrangements have been made to process your refund. Please accept my sincere apologies for any inconvenience Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Not even seen it, paid extra for 1 day delivery. Unfortunately Tower use Hermes, or Evri as it’s now known. My air fryer no doubt will be a Xmas present from one of the Hermes staff. Unable to phone Tower, so emailed and stock reply is 7 days wait to resolve. I will be contacting my credit card company in the morning.”

Helpful Report

Posted 3 years ago

Hi Andy, Thanks for getting in touch about the order of your Tower Air Fryer placed with us on 5th December. I was sorry to learn that your parcel was not delivered in the timescales expected. Our courier partners handled 1000's of our customers parcel every day and on rare occasions a parcel may be delayed or go astray. When this occurs we have robust processes in place to resolve our customers enquiry. One of our Customer Services Team will be contacting you soon to confirm the action we have taken to get your parcel to you. Please accept my sincere apologies for this. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought vortex air fryer from Argos and was delighted as it did everything it claimed to do, but…. unfortunately the Interior light went kaput after two months of use, thought it would be simple to fit a new bulb, but tower advised that the whole unit would have to be replaced, arranging exchange was pretty painless and now have new unit, fingers crossed!”

Helpful Report

Posted 3 years ago

Hi Alex, Thanks for your 5 star review about how our Customer Services Team helped with your recent enquiry. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered my air fryer on the 20th Nov. on a 3-5 day delivery. Nothing arrived so I asked for a refund but Tower said they'd have to contact the courier for an update. Yesterday, I had an email to say I was going to get a refund but a 5-10 working day wait!”

Helpful Report

Posted 3 years ago

Hi Bev, Thanks for your valuable comments about the delivery of your order from Tower. Our courier partners handle 1000's of parcels every day within their network and on rare occasions parcels do go astray. After a detailed search of our courier partners' network your parcel was deemed as missing and steps were taken to refund the original payment method used at the point of your order. The timescales quoted to you are the maximum time you can expect for your refund to be received safely. It only leaves me to apologise on behalf of our courier partners of the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews