Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5/5. Great product, easy to use”

Helpful Report

Posted 3 years ago

Hi Duncan, We love reading when our customers rate Tower as 5/5. Thanks for choosing Tower for your purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product, so easy to use, a temperature dial and a timer dial that's it. Gets up to temperature really quick, and it has quite a large basket, as a family of three it does us fine. If your new to air fryers this is a great one to get started. 10/10”

Helpful Report

Posted 3 years ago

Hi Andrew, It was great to read how useful and easy to use you are finding your your Tower Air Fryer. I'm sure your comments will prove very useful to potential new customers to Air Fryers. best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Only recently bought it. We have cooked frozen breaded fish, very succulent. Cooked chicken, very succulent. Not enjoying the vegetables we've cooked. Not sure how to over come this as we are vegetable lovers but not fried!!!. As I said early days!!”

Helpful Report

Posted 3 years ago

Hi Edward, Thanks for your comments about how you've been using your Tower Air Fryer. Rest assured our Customer Services Team are readily available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 3 years ago

“Competitive price, comes with several different accessories! Bonus!”

Helpful Report

Posted 3 years ago

Hi Carol, Thanks for your kind words about your Tower Air Fryer. It was great to see your Air Fryer has made a lovely addition to your kitchen. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Received damaged, this item is a Xmas present absolutely gutted 😢”

Helpful Report

Posted 3 years ago

“Order on the 6th, delivered with no issues on the 9th!! Only problem I had was no confirmation email when ordered, but as it’s been delivered earlier than I expected well impressed. Only used once so far but works as expected, results were excellent.”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments about the ordering experience from Tower. I was sorry to learn about the lack of confirmation for your order - I have raised this with our website Team. It was lovely to read you were impressed with the initial results from your Air Fryer Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great received our air fryer .. Love it 😀”

Helpful Report

Posted 3 years ago

Hello Peter, It was great to read our courier partners delivered your Tower Air Fryer as expected. We love our Air Fryers too !!! Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Im in the same boat . Had an email to review the dual air fryer when i Havant even received it . No response from towers or hermes . The delivery update is frozen from 3.12.22 . Contact in non existent as ive sent several emails to both parties . The supplied phone number is the usual automated bull sh#t of were busy inundated with calls , please email us & it hangs up. Discussing way to treat customers especially when ive paid in full. Ive demanded a full refund . Think carefully before ordering online from this dick turpin of a company”

Helpful Report

Posted 3 years ago

“Would be nice if i had recieved it first so could leave a review. Im still waiting for someone to inform me why the delivery has ground to a holt with no updates from tower or hermes .”

Helpful Report

Posted 3 years ago

“Bought 30th August. Stopped working on Saturday 3rd December. Emailed received email asking for invoice and nothing since then. Very annoyed.”

Helpful Report

Posted 3 years ago

“Emailed on 24 Nov concerning my order which I have not received. Got a reply from a Chloe H to advise she was currently investigating with the courier and would get back to me ASAP but then saying allow 48 working hour's (6 working day???). Then i emailed 5 Dec to chase it up and she reminds me 48 working hours. I then reply to her email advising that I have had enough and want a refund. It is the 6th day and no email as to what is going on. Customer service is terrible.”

Helpful Report

Posted 3 years ago

“Bought air fryer November 25th evri said they have it since November 27th emailed both tower and evri still no answer from either of them.if either of you can’t deliver the item you shouldn’t be in business”

Helpful Report

Posted 3 years ago

“Customer service is the worst I’ve ever come across took delivery of a air fryer which turned out to be faulty it does not cook the food tried to contact customer services 9 days ago got 1 automated reply then nothing they don’t reply to emails or contact us no phone number to use. Think my next steps might have to be go and turn up at the factory and bang on the door.”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for taking the time to leave your valuable comments about your recent contact with Customer Services here at Tower as well as your comments left on our Trustpilot site Having checked your enquiry I can see one of my Customer Services Team have contacted you and provided the appropriate information allowing you to return your parcel to us. Please accept my sincere and personal apologies for the delays you encountered at this very busy time of year. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought this for my granddaughter for Christmas and gave it to her to use immediately and her partner cooked their tea in it straight away. They are really thrilled with it.”

Helpful Report

Posted 3 years ago

Hi It was lovely to read about the purchase of your Tower Air Fryer as an early Christmas gift !!! I do hope your granddaughter continues to enjoy cooking with her product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Quick delivery and great payment plan , easy to use and fab food cooked 😀”

Helpful Report

Posted 3 years ago

Hello Donna, Thanks for your 5 star review about your Tower product. It was great you choose Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased a Xpress Pro Combo 2000W 11 Litre. The outer surface around the door started peeling off when first switched on. Customer service was non existent, no phone number in use (which is dodgy), email only. Four emails later and no reply over 2 weeks. I paid via Klarna for three installments so thankfully they stopped payments pending investigation. Then surprisingly they responded, and tried to palm me off with accessories. I requested a refund, liable produced and item collected and returned to them. Five days later after receiving it back (on tracking) still not a word from them, despite being told in writing it could take up to 3 days to process a return. Given how poor their service is I'm not expecting my refund to come any time soon. It's really not worth dealing with companies like this, best to avoid and take your business elsewhere.”

Helpful Report

Posted 3 years ago

“Bought the tower five litre Air fryer on Black Friday I love it so easy to use nice size to fit on worktop. I have used it a lot great for fish or chicken and did baked oats so creamy. I like tower always give good service prompt delivery service good customer service. Would buy again from them.”

Helpful Report

Posted 3 years ago

Hi Thanks for your wonderful review about both Tower and your Tower Air Fryer. Here at Tower we always place our customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Tower have the audacity to ask me to review their air fryer which I haven’t received due to the appalling service from Tower and Evri. No response from Tower or Evri on the product I ordered last Friday for next day delivery. I’m amazed that Tower still use Evri when you consider the reviews on this website, don’t they care of the damage to Towers reputation and ongoing business?”

Helpful Report

Posted 3 years ago

“How can I write a review about a product that is still in the box while I'm waiting for a reply as to why the box was covered in gaffer tape when it arrived & it also came late when I paid for next day delivery”

Helpful Report

Posted 3 years ago

“Unfortunately there was no recipe book included as I had expected so haven't used it yet. Disappointed as most kitchen appliances do so.”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews