Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my airfryer on 7th Dec which had clearly been dropped or bashed around by the courier, wrote with photos of the area of chipped plastic at the top corner which makes it unusable and damage to the box to Tower customer services on 8th as it was the only option for contact. Received an auto response to say due to high demand I would receive a response within 7 working days. This morning saw a request to review the product. The airfryer looks great and I'm looking forward to using it when it's replaced. I'll update my review to reflect the response from customer service when I have one and the airfryer itself when I can use it.”

Helpful Report

Posted 3 years ago

Hi Laura, Thanks for taking the time to leave your comments regarding the receipt of your Tower Air Fryer. I was sorry to learn of this condition which is a rare event. As you can imagine due to the popularity of our energy saving products such as your Air Fryer our Customer Services Team have seen an unprecedented amount of enquiries from our customers. We are working very hard to respond to our customers messages as quickly as possible. One of my Customer Services Team, Chloe, has contacted you to fully resolve your enquiry. It only leaves me sincerely apologise for the series of events which have occurred - rest assured steps are being taken to fully resolve your enquiry. Take care. Keith - Group Customer

Posted 3 years ago

“I really don’t want to write a bad post as I ordered an air fryer for my wife for Christmas and it arrived within 3 days….. brilliant. However, my wife wasn’t happy with my choice of Christmas present and I now want to return it and get my money back. Unfortunately, I am finding it very difficult to contact anyone or get a response to my emails. I just want to buy a returns label which is shown in their returns policy. It is very frustrating and I can see why other comments about poor service have been made on the site. I’m hoping that I get a quick response to this so I can place a positive post. Many thanks”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for your comments - I was sorry to read you wanted to return your product to us. As you can imagine at this very busy time of the year and with all of the interest on our energy saving products such as Air Fryers and Slow Cookers our Customer Services Team have received an unprecedented amount of enquiries from our customers. When you first messaged us we did indicate the timescales of when you could expect a response from our Customer Services Team. Im delighted that we have responded to your enquiry within this timescale and we are providing details of how you can return your parcel to us. It only leaves me to apologise for any shortfall in service you may have encountered. Keith - Group Customer Services Manager

Posted 3 years ago

“Great product and value for money.”

Helpful Report

Posted 3 years ago

Hi Alan, Thanks for taking the time to leave your 5 star comments about your Tower product. Here at Tower we always strive to offer quality products at great value for money supported by our wonderful Customer Services Team. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I can't rate a product I have not received, paid for next day delivery (8 days after ordering still not received) if your product is anything like your service then its rubbish”

Helpful Report

Posted 3 years ago

“My order 56708 did not arrive,I ve emailed Tower quite a few times and had no response apart from automated emails,I am £199 out of pocket and will not be recommending this company”

Helpful Report

Posted 3 years ago

Hi Sue, Thanks for taking the time to leave your comments about your delivery experience. I was sorry to read your comments and on behalf of our courier partners must apologise for your poor experience. Having had the opportunity to review your enquiry I can confirm your parcel was damaged during its journey and as a result a decision was made to return your parcel to us. Here at Tower we would never leave a customer out of pocket as you mention and I was pleased to learn one of my Team had been in contact to offer an explanation and to assure you your refund was being arranged. It only leaves me to offer my sincere and personal apologies Regards Keith - Group Customer Services Manager

Posted 3 years ago

“A good looking item I just wish it had a bigger section on recipes wtx”

Helpful Report

Posted 3 years ago

Hi Trevor, Thanks for your 5 star review about your Tower Air Fryer. We really appreciate your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Love the machine just a little annoying that I have now found it for £50 less.”

Helpful Report

Posted 3 years ago

Hi Amanda, Many thanks for taking the time to leave your comments about your Tower Air Fryer. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Frank, It was great to read your 5 star comments about your recent contact with Tower and the service you have received. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product couldn't do without it wish I had it earlier”

Helpful Report

Posted 3 years ago

Hi Ronnie, Thanks for your kind words about your Tower product. We love our products also !!! Keith - Group Customer Services Manager

Posted 3 years ago

“I would not recommend ordering anything from tower. I ordered 3 items in November, still not received. No contact number anywhere that actually lets you speak to a human and no response to emails! Terrible service”

Helpful Report

Posted 3 years ago

Hi Daniel, Thanks for taking the time to leave your comments about your recent order with Tower. I was sorry to learn of the poor experience you have encountered. One of my Team for Customer Services has contacted you recently to fully resolve your enquiry. It only leaves me to apologise once again for any shortcomings in our usual exceptional levels of Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My 3 litre air fryer has arrived And it’s brilliant. Thank you Tower x”

Helpful Report

Posted 3 years ago

Hi We want to say thank you for choosing Tower for your valuable purchase !!! It was great to read your 5 star review - enjoy using your Tower Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“Quality product- innovative and easy to use. Having lots of fun trying new recipes and ways to cook while saving money!”

Helpful Report

Posted 3 years ago

Hello Robinho, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great reading how easy you were finding the use of the Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have contacted customer service to tell them the fryer has a large scratch on it. I have submitted pictures. Also the box was damaged when it arrived. It was only in the Tower box, no other box or plastic wrapping. X”

Helpful Report

Posted 3 years ago

Hi Sarah, Thanks for sharing the condition in which your delivery was received. Rest assured this is not the condition we expect our products to be presented to our customers by our courier partners. Your enquiry will be addressed with our courier partners. I was pleased top learn that one of our Customer Services Team has been in contact and reached an agreement to acknowledge your experience. Please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“We previously had an actifry for many years and have found the best results with the air fryer is not to pre boil the chips, but to coat them in a little oil, then cook, as with actifry. We are very pleased with it + consider it to be good value for money.”

Helpful Report

Posted 3 years ago

Hello SS Thanks for your 5 star review about what you've been cooking in your Tower Air Fryer. Your valuable order is greatly appreciated by everyone here at Tower. Many thanks Keith - Group Customer Services Manager

Posted 3 years ago

“Very nice piece of equipment, cooks food very quickly and efficiently. The only downside is the instructions,they aren't very clear to understand. I had to watch a you tube video to learn the correct way to setup and cook. On the whole worthwhile purchase.”

Helpful Report

Posted 3 years ago

Hi Gary Thanks for your valuable comments about your Tower Air Fryer - especially the comments about the Instruction Manual. Here at Tower we love hearing from our customers about how we can improve our products and services and I've forwarded your comments on to the relevant Team. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Got the dual basket air fryer, didn't really believe it worked like people were saying, but now I use it all time, fantastic product.”

Helpful Report

Posted 3 years ago

Hello David, It was great to read you've become an advocate of Air Fryers and use your all of the time. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Easy to use with plenty of accessories. This air fryer can do absolutely everything !!!!.”

Helpful Report

Posted 3 years ago

Hello Matt, Thanks for sending across your photograph of your Tower Air Fryer in action. It was great to read how easy the Air Fryer is to use. I hope the cooked chicken tasted as good as it looked in your photograph !! Keith - Group Customer Services Manager

Posted 3 years ago

“Up to now it is in my oven but not used yet. I am waiting for my cook book from yourselves which I scanned on the box it was bought in to see how and what I can cook. Once j do cook something then if I get another questionnaire I will let you not.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. As we have had no previous communications from you I have arranged for one of my Team from Customer Services to contact you to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic addition to my air fryer, the chips are so delicious in it and are evenly cooked! So glad we decided to buy it!”

Helpful Report

Posted 3 years ago

Hi Rebecca, Thanks for taking the time to leave your 5 star review about your Tower Air Fryer. We were so delighted your choose Tower for your valuable purchase. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Perfect,fitted my pressure cooker. Quick delivery”

Helpful Report

Posted 3 years ago

Hi We were pleased to read your 5 star review about your Pressure Cooker accessory. Should you have any further enquiries please feel free to contact us. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews