Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,883 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my Tower 5 in 1 . But like so many newbies, had no idea how to cook anything in it. No recipe book included to help either. So I contacted Tower, and a very nice lady, Nicole, replied to my email that day. She sent me an attachment for a recipe book, but not having a printer, I asked if she would post me a copy. The reply was, of course ! Will be with you in 5 to 7 days. Thank you Tower for your help. Great customer service !”

Helpful Report

Posted 3 years ago

Hello Jill, Thanks for taking the time to leave your comments about how Nicole helped with your recent enquiry. I was pleased to read Nicole has arranged to send the required information to help with using your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Abysmal customer service when returning a product. I would recommend that NO-ONE buy from this company. Shocking. They don't answer your calls and they ignore your emails. Eventually they sent me a returns label but the courier company (Yodel) were refusing to carry the item because it was "too big". Possibly the worst company I have ever dealt with.”

Helpful Report

Posted 3 years ago

Hi Frank, I was sorry to read your comments regarding Tower and the experience of returning your parcel to us. Here at Tower we value our customers feedback. I'm sure you will appreciate that due to the phenomenal interest in our energy saving products such as Air Fryers our Customer Services Team have been inundated with customer enquiries. Our Customer Services Team are working very hard to respond to our customers emails and whilst we took slightly longer than normal to respond to your message we did not ignore it as you mention. I was pleased to understand that the returns label that was issued was used to return your product and one of my Customer Services Team will be contacting your very soon to conclude your enquiry. It only leaves me to sincerely apologise for any inconvenience you feel may have been caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I bought an Aquajet plus carpet washer just before Christmas and have used it for the first time today. It was incredibly easy to assemble and to use. I cannot believe how efficient it is - my living room carpet, which gets a lot of wear, looks almost brand new. Absolutely brilliant! I will certainly be looking at other Tower floor care products when needed.”

Helpful Report

Posted 3 years ago

Hi Ann, Thanks for your wonderful comments about your Aquajet Carpet Cleaner. Thanks for choosing Tower for your valuable purchase and we hope to see you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Fabulous quality product, it’s changed the way we eat. Would highly recommend, delivery was quicker then expected, we are extremely happy.”

Helpful Report

Posted 3 years ago

Hello Kelly Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to read that our courier partners delivered your parcel to you quickly. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I’m so pleased we managed to purchase a double draw air fryer. We had been searching for a long time and finally managed to buy the Vortex 9 Litre. We are so happy with it. It does so much more than we thought it could. The double draw allows us to use both draws at the same time but the food is cooked on different settings, yet it’s all cooked at the same time. Would definitely recommend this product.”

Helpful Report

Posted 3 years ago

Hello Dawn, What a wonderful review to receive about your Tower Vortex Air Fryer. We were so pleased to read how happy you were with your product and your kind recommendation. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Very quick to return my email. Clear instructions how to return my item”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review about the return of your product. Whilst we were sorry you wanted to return your product to us we were pleased this process was a smooth and hassle free one. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought kettle, toaster and cannisters in grey and rose gold, they look stunning and really finish the kitchen off. Great product and good quality.”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments. It was great to read how your Toaster, Kettle and Canister Set made a great addition to your kitchen. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Really pleased with the Tower Xpress Pro which was half the price of another more well known brand for same features. I was a bit unsure having looked at others reviews but when I realized that the majority of lower score reviews were from people giving 1 star due to not being delivered before Xmas I thought Two things firstly how can someone rate a product so low just because of delivery delay that doesn't make a product bad, secondly ordering just before Xmas with planned strikes isn't sensible. We used our Tower for the first time today and found the User manual very user friendly and having washed the included accessories & machine gently & carried out the 15 minute trial run (I'd recommend opening window in kitchen) and leaving for 30 minutes for New metal smell to disappear. The food was cooked better than I had expected and I'm looking forward to cooking more of the recipes included within the enclosed recipe guide. Really glad I saw sense and bought this product”

Helpful Report

Posted 3 years ago

Hello Ian, Thanks for your very comprehensive and understanding review for your Tower Air Fryer. This time of year is always very busy for us here at Tower. Our courier partners deliver thousands of parcels to our customers everyday - this has been impacted by industrial actions from other organisations as well as the phenomenal interest in our Air Fryer range. Thanks for your understanding and indeed for choosing Tower for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent product. Delivered on time and a great and easy website to use”

Helpful Report

Posted 3 years ago

Hi Briege, Thanks for your 5 star comments about the order and delivery experience for your Tower product. We do hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“Sam was excellent. I had not got a recipe/instruction book in my new tower air fryer. The problem was quickly resolved and within a day I had the missing info!”

Helpful Report

Posted 3 years ago

Hi Tracey, Thanks for taking the time to leave your 5 star review about how Sam helped with your recent enquiry. Sam looks after our Customer Services Team here at Tower and always leads by example when it comes to ensuring our customers enquiries are resolved fully. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Evri have had my order for weeks now, no way to contact evri direct and no way to contact Tower direct, emails only. Came on here to see if others experienced the same, and there's lots of people having issues with customer service. You just have to look at these reviews, Tower have only responded to the 5 star ones. Not going to hold my breath on getting my fryer any time soon :(”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was disappointed to read your comments - especially when you mention that we only reply to 5 star comments - this is not the case. Every review left by our customers is investigated by ourselves as we are doing with your enquiry which was only received today. I was sorry to learn about the delays with your delivery - rest assured we hold close links with our courier partners and we have escalated your enquiry to them. One of my Customer Services Team will be in contact with you vey soon to resolve your enquiry. It only leaves me to apologise for any shortcomings in the service your have been provided. Keith - Group Customer Services Manager

Posted 3 years ago

“Breadmaker was fine for a while but then not. Tried to claim on warranty but two emails and a web claim. gave been ignored. Unimpressed isn't the word.”

Helpful Report

Posted 3 years ago

Dear Philip, Thanks for your review regarding your contact with Tower Customer Services. I was disappointed to read your comments. When we received your first email we did confirm safe receipt of your message as well as the timescales to when you could expect a response. Rest assured that every message a customer sends to our Customer Services Team is acknowledged and responded to - we would never ignore a customers communication. I was pleased to learn that one of my Customer Services Team have actually been in contact with you to obtain further information to resolve your enquiry. We look forward t resolving your enquiry and offer my sincere apologies for any shortcomings in the level of service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great absolutely love it 😀”

Helpful Report

Posted 3 years ago

Hi Anne, It was great to read how you love your Tower product. Thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Superb buy, excellent quality and price .”

Helpful Report

Posted 3 years ago

Hi Marian, It was great to see how your Tower Air Fryer has made a great addition to your kitchen. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Barbary & Oak 28cm round cast iron casserole (colour Bordeaux Red). Great quality item. This size is excellent as it fits sensibly in to a standard size oven (many others are over 35cm meaning it gets hard to safely grasp the side handles when you want to remove the dish from the oven). You can still get six generous servings of (for example) a pasta bake, however, out of this 28cm shallow cast iron dish. Very pleased and highly recommend it !”

Helpful Report

Posted 3 years ago

Hi Alison, What a fantastic review to read about your Barbary & Oak Cast Iron Casserole Dish. Thanks for your 5 star comments- they are greatly appreciated by everyone. Keith - Group Customer Services Manager

Posted 3 years ago

“I was really happy to get this it my first time using it”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just so quick and very easy to use 🙂”

Helpful Report

Posted 3 years ago

Hi Donna, It was great to read your comments about how easy to use you are finding your Tower product. Rest assured should you have any enquiries our Customer Services Team are on hand to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Not worth the £229 paid, and then to be discounted to £160 about a month after buying mine. Haven’t done much out of the ordinary tbh, chips,kilted soldiers, shepherds pie. But basket no 1 window has gone all hard bubbles. Only been used less than a month. Only noticed on 29th, so waiting to hear back from tower.”

Helpful Report

Posted 3 years ago

Hi Susan, Thanks for taking the time to leave your comments about your Tower Air Fryer. I have arranged for one of my Customer Services Team to contact you to resolve your enquiry. In the meantime thanks for your patience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Cooked samosas in here first time turned out wonderful”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower product. I hope the samosas tasted wonderful !!! Keith - Group Customer Services Manager

Posted 3 years ago

“I am so happy with it”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thanks for your valuable order from Tower. We love reading about how our products make our customers happy. Take care Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,883 reviews