Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 8th December,still has not yet been dispatched on the 17th.”

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Posted 3 years ago

“Am so happy with my new purchase Tower Airfryer. Its Smart looking too,I am looking forward to cooking Christmas Dinner with it !”

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Posted 3 years ago

Hi Pam, It was great reading your 5 star review about your new Tower Air Fryer. I hope you have a wonderful Christmas dinner !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Unfortunately I can't give a review of the Tower 9ltr dual air fryer as I have not yet received it!!!Still waiting for delivery”

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Posted 3 years ago

“AVOID this company! Missing parcel since 1st December. No Contact number for customer service and they do not reply to emails! Ordered direct from supplier as I thought they were a reputable company that would look after their customers. How wrong was I and still £200 out of pocket.”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review regarding the delivery of your parcel. I was sorry to read about the issues you have encountered. Our courier partners deliver thousands of parcels to our customers everyday. On the rare occasion where a parcel goes astray we have a robust process with our courier partners to resolve our customers enquiry. Having reviewed your enquiry I was pleased to learn your enquiry has been resolved in full. It only leaves me to apologise for the shortfall in our courier partners service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I know you can be unlucky enough to get a dud version of a product that fails to work almost immediately but you would expect the company that both made and sold it to respond hastily to preserve there reputation. Not with Tower. Phone numbers not working.only recorded message. Email elicits a holding response only - wait 7 working days. Now on the 8/9th working day and nothing. In principle the air fryer is great. In practice it failed. Customer service is appalling.”

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Posted 3 years ago

Hi Thanks for taking the time to leave your very valuable comments about your recent contact with Tower. I was sorry to read that our normal level of customer service fell short of what you expected. As you can imagine our Customer Services Team have seen an unprecedented amount of customer interest for our energy saving products such as Air Fryers and Slow Cookers. We are working very hard to respond to our customer messages as quickly as possible. I was delighted to learn that one of our Customer Services Team have contacted you to resolve your enquiry fully. It only leaves me to apologise for the shortfall of service you recently experienced. Keith - Group Customer Services Manager

Posted 3 years ago

“Yes it looks BUT. Fault drawer on B side can’t close the drawer, emailed tower but all I got was will reply in 7 days. This isn’t good as cannot really use the unit. Awaiting answer !!!!!!!!”

Helpful Report

Posted 3 years ago

Hi Alan, Many thanks for your review regarding the recent issue with your Air Fryer. I was sorry to read about this rare issue. As you can imagine with all of the recent interest in our Air Fryers similar to the one you have purchased we have received a high volume of customer messages which we are working hard to respond to. One of my team have contacted you to resolve your enquiry fully - it only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Looks amazing so far, we haven’t used it yet as it’s wrapped up under the tree for my dad :)”

Helpful Report

Posted 3 years ago

Hi Chloe, We hope your dad loves his Tower Air Fryer this Christmas. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Really love this kettle , I bought it for my mum, it’s lightweight but well made at the same time , really good value and very stylish , boils quickly and quietly too”

Helpful Report

Posted 3 years ago

Hi Glen, Thanks for taking the time to leave your comments about your kettle. I was really pleased to learn how you kettle meets your mums requirements. Please be sure to visit our Tower website again very soon. Keith - Group Customer Services Manager

Posted 3 years ago

“It was a present so cant tell you. Delivery was very quick.”

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Posted 3 years ago

Hi It was great to read your gift was delivered quickly by our courier partners. We hope the recipient loves their gift. Our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Smaller than it looks Very small electric cord Rubber glove bit of a gimmick Good instruction manual Looks good and most importantly cooks good.”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your very comprehensive review about your Tower Air Fryer. Here at Tower we love hearing our customers comments about how we can improve our products and services. Keith - Group Customer Services Manager

Posted 3 years ago

“Love it, great double air fryer.”

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Posted 3 years ago

Hi Many thanks or your 5 star review about your Tower Air Fryer. Here at Tower we love our Air Fryer range too !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Would love to but still not received my order, stuck at the Delivery depot since the 9 Dec 2022”

Helpful Report

Posted 3 years ago

Hi Sarah, Thanks for your review. Having checked our records we can see your parcel was delivered to you on 18th December. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 3 years ago

“Got the tower vortex manual from Iceland 3 weeks ago.. absolutely knackered and only used 3 times and timer won't work now.. no customer service to call and have to email them.. needed it to help save on bills.. now I'm back to using my normal oven and out of pocket with buying this load of rubbish.. god knows when tower will sort this,answer my email and send me a new one that's actually fit for purpose”

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Posted 3 years ago

“Arrived yesterday, doesn't work . t Tried everthing, now the returns hassle begins !”

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Posted 3 years ago

“Air fryer faulty and dangerous, purchased 4 weeks ago when I was away so unable to return to the retailer, Tower refuse, to repair, replace or refund. Therefore their so called warranty is futile”

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Posted 3 years ago

“Fab product wish I'd got one ages ago price good too”

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Posted 3 years ago

Hello Julie, Thanks for your kind words and for choosing Tower for your valuable order. Its greatly appreciated by everyone here at Tower. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“It hasn't been delivered and its impossible to contact you”

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Posted 3 years ago

“Ordered my dual vortex Air fryer on 1st December paid for next day delivery now 15th December still waiting Evri said they had it on 2nd December and it was out for delivery..Still waiting after numerous emails to Tower and Evri ..Still waiting..you can't ring Tower they make sure of that but by a real fluke I got connected via the guarantee registration line and actually talked to them they have since blocked this line and guess what..Still waiting this is a diabolical company I am paying through Klarna who have suspended further payments but I now have to wait until 1st January before they can resolve the dispute and repay my first payment.... do not waste your money on Tower housewares they are a total rip off SCAM”

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Posted 3 years ago

“This was bought as a Christmas present, but I bought the digital version earlier.I can't praise it too much, it truly does do what it says on the packet.”

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Posted 3 years ago

Hi Peter, I was delighted to read your review about your Tower Air fryer and how it meets your expectations. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Still havent recieved it.”

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Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews