Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Barbary & Oak 28cm round cast iron casserole (colour Bordeaux Red). Great quality item. This size is excellent as it fits sensibly in to a standard size oven (many others are over 35cm meaning it gets hard to safely grasp the side handles when you want to remove the dish from the oven). You can still get six generous servings of (for example) a pasta bake, however, out of this 28cm shallow cast iron dish. Very pleased and highly recommend it !”

Helpful Report

Posted 3 years ago

Hi Alison, What a fantastic review to read about your Barbary & Oak Cast Iron Casserole Dish. Thanks for your 5 star comments- they are greatly appreciated by everyone. Keith - Group Customer Services Manager

Posted 3 years ago

“I was really happy to get this it my first time using it”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just so quick and very easy to use 🙂”

Helpful Report

Posted 3 years ago

Hi Donna, It was great to read your comments about how easy to use you are finding your Tower product. Rest assured should you have any enquiries our Customer Services Team are on hand to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Not worth the £229 paid, and then to be discounted to £160 about a month after buying mine. Haven’t done much out of the ordinary tbh, chips,kilted soldiers, shepherds pie. But basket no 1 window has gone all hard bubbles. Only been used less than a month. Only noticed on 29th, so waiting to hear back from tower.”

Helpful Report

Posted 3 years ago

Hi Susan, Thanks for taking the time to leave your comments about your Tower Air Fryer. I have arranged for one of my Customer Services Team to contact you to resolve your enquiry. In the meantime thanks for your patience. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Cooked samosas in here first time turned out wonderful”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about your Tower product. I hope the samosas tasted wonderful !!! Keith - Group Customer Services Manager

Posted 3 years ago

“I am so happy with it”

Helpful Report

Posted 3 years ago

Hi Jacqueline, Thanks for your valuable order from Tower. We love reading about how our products make our customers happy. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Crisper tray was missing from air fryer. Rang on 28/12/22 to report. Phone answered reasonably quickly by Liberty who dealt with the issue. Emailed me a SAME DAY update, received missing part today -31st! Brilliant service. Very happy. Will certainly order from tower housewares again. Big thank you to Liberty!”

Helpful Report

Posted 3 years ago

Hello, Thanks for taking the time to leave your 5 star comments about how Liberty assisted with your recent enquiry. Here at Tower when things don't go as planned we act quickly to ensure our customers enquiries are resolved. I have passed your kind words across to Liberty who was delighted to read them. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Cook chicken first time fab results”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to let us know how your first time cooking in your Tower Air Fryer was a success. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Used twice can’t fault it in anyway it cooks. Great stuff. Tho 2nd use the handle has broke clean off! I have already emailed customer services and no reply. I need a replacement handle/drawer but don’t seem to have the model that I need on the net anywhere. Please resolve this as I really like the air fryer”

Helpful Report

Posted 3 years ago

Hi Robin Thanks for your review regarding the issue with your Air Fryer. I was sorry to learn of the issue with the broken handle. Your Air Fryer is a product which is exclusive to Very Group - one of my Customer Services Team will be in contact shortly to provide details as to how your enquiry will be resolved. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic AirFryer, so versatile and cooks brilliantly”

Helpful Report

Posted 3 years ago

Hello, Thanks for your 5 star comments about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have a very busy lifestyle, my Christmas present will allow me to prepare fresh healthy food to turn on to cook as I walk in the door, quick shower, pjs on and relax to some homemade healthy food in no time. Oh in the meanwhile saving electric… win win”

Helpful Report

Posted 3 years ago

Hi Sandra, What a wonderful review to read about your Tower Air Fryer. We were all delighted to read about how your Air Fryer is helping with your busy lifestyle as well as helping with your energy consumption. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

“Great airfryer so versatile.”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable order for your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“24cm casserole dish good product. Just a shame that putting the Union Jack on the leaflet and making it look like a Great British product only to find in small print on box “Made in China” Either make in Great Britain or take the flag off !”

Helpful Report

Posted 3 years ago

Hi Roger, Thanks for your valuable feedback about your Casserole Dish as well as the Tower Brand. Here at Tower we are very proud of our British Heritage since 1912 - this British Heritage has now extended to a worldwide presence to ensure we always deliver the best quality and value for money for our customers. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Price fab and crispness of food great 👍”

Helpful Report

Posted 3 years ago

Hi Thanks for choosing Tower for your valuable order. Rest assured if you have any enquiries our Customer Services Team are readily available to help. Keith - Group Customer Services Manager

Posted 3 years ago

“Very poor customer service. I ordered an item which was for a Christmas Present. Realised when starting to wrap it that the item was not what I had ordered. The box was approx. the size and weight of what I ordered so had not realised before. Anyway, these things happen but how it is rectified matters. I have had no response to two emails sent over two days from their customer service inbox. Not even an acknowledgment email. This is not good customer service.”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for taking the time to leave your comments about your contact with Tower Customer Services. I was sorry to read your comments and would like to clarify a couple of points. Upon emailing our Customer Services Team an acknowledgement message is always sent to our customers confirming safe receipt of your message as well as the expected timescales for a response. We also ask our customers not to send multiple communications as this hinders our ability to effectively resolve your enquiry. I was pleased to confirm that your messages have been responded to within the timescales and we look forward to resolving your enquiry in full very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic Love it Saves loves of time too”

Helpful Report

Posted 3 years ago

Hi Thanks for your fantastic review about your Tower product. Here at Tower we think our products are fantastic too !!! Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Wonderful little oven! Impressive design 👏”

Helpful Report

Posted 3 years ago

Hi Adnan, Thanks for your kind words and your photograph of your Tower Air Fryer. It was great to see how your Air Fryer compliments your kitchen. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Wow 🤩 so so good just bought the double drawer Tower vortex unboxed it read the instructions bish bash bosh tea time frozen wedges non frozen goujons both ready at the same time 20 minutes brilliant thank Tower.”

Helpful Report

Posted 3 years ago

Hi Manchester Martin, It was great to read how quick and easy you found setting up using your Tower Air Fryer. Thanks for your very valuable order - please feel free to visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have a 8ltr twin box air fryer given as a gift, I think it is the best way to cook your food you can cook almost anything I am very pleased with it thanks to tower for this great machine.”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Everyone here at Tower appreciates your comments and indeed your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Air fryer is fantastic but haven't had it that long and the handle is about to fall off and it is still like new”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews