Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grill plates missing- still waiting for a reply”

Helpful Report

Posted 3 years ago

Hi Ashlee, Thanks for taking the time to leave your review about your Tower product. I was sorry to read about the missing parts. Our Customer Services Team responded to your initial enquiry on 29th December and we are awaiting further information from you to allow us to resolve your enquiry. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 3 years ago

“We are absolutely delighted with our Tower Air Fryer. I particularly wanted the 11 litre model as it will really replace our gas oven which is so expensive to operate now with gas prices. This is a very versatile machine which cooks a variety of dishes to perfection. I've even roasted a whole chicken in it. Five stars all the way from us and the fact that it's a British household name makes it even better. Thank you Tower, and thanks also for the extended warranty.”

Helpful Report

Posted 3 years ago

Hi Robert, It was wonderful to read your kind words about your Tower Air Fryer. Our Air Fryers are certainly versatile pieces of energy saving products. We hope you visit our Tower Website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered a Tower Vortx Air fryer on 1st Dec still waiting for it 20th Dec Evri lost it so I cancelled the order 24th Dec still waiting for a refund off Klarna....These three companies have one thing in common they make sure that you can't contact them directly Evri are a disgrace of a company Tower so busy at passing the buck Klarna don't want to listen to your problem until 21 days have passed they take my money instantly but when the complaint is finally resolved you can have your own money back in 7 to 10 days .....How did I get on with trying to get an Air fryer I ordered a Ninja af400uk from VERY on 20th Dec it arrived on 22nd Dec its up and running and I'm really happy with it (Proper Company) So be very careful who you use for your online shopping I know I will Happy Christmas 🎄 😀”

Helpful Report

Posted 3 years ago

“I have always used tower and wanted to upgrade. So I have now got the tower 11litre duel air fryer over. My only problem is that the air flow basket is too big and has scratched the inside of oven wall. Not something I would have expected.”

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Posted 3 years ago

“Easy to order on the site , and stocked the real right part I needed , 👍”

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Posted 3 years ago

“The only criticism is that the small raised indicators on the dials are not easy to see. For example it may be better if they are white/fluorescent”

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Posted 3 years ago

“No review possible as I have not received the item yet. Please check the emails. The item status is that its still with the Courier Evri and its supposed to be a Christmas present. I am not happy about this at all.”

Helpful Report

Posted 3 years ago

“Great company to order from. Good communication, fast delivery times and when it arrives its well packaged. Love the air fryer best appliance in my kitchen.”

Helpful Report

Posted 3 years ago

“Really happy with this tower air fryer. Very easy to use, easy to clean and fits nicely on the worksurface. Would highly recommend. I’m really pleased I bought it.”

Helpful Report

Posted 3 years ago

“Evri accepted that they left the item in an unsafe area confirmed 10th December 2022. Tower customer services have done nothing to resolve the situation advising I need to sign a document that is not related to this incident... They have now just this very minute, informed Klarna, that they believe this is a fraudulent claim and that I have claimed many items lost from my address!! WTF!!! And they did this whislt informing me at the same time about how they wish for a speedy and amicable resolution. Again WTF!!! Hope Tower have got a good legal department for the slander they have provided to a 3rd party company!! So my gift to someone ain't happening for Xmas due to all the above... They don't even have their own telephone number and is shared by (3 different companies to date I have spoken with!) Would not recommend solely based on their customer service!!”

Helpful Report

Posted 3 years ago

“Absolute pile of junk, stopped working within a few weeks and no help from customer service as I received it as a gift and had no receipt, even though I filled in my warranty form. Honestly pay for a different brand avoid Tower.”

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Posted 3 years ago

“Unfortunately it doesn't work bc is not enough Wide. Bad luck to me. Many thanks for your asking.”

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Posted 3 years ago

“I think my conventional oven is now obselete !!! Everything I have cooked even taste’s better. I waited months to track one down but we’ll worth the wait”

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Posted 3 years ago

“Failed to heat up after just 3 months of standard to little use! Utter junk I will be avoiding this company in future”

Helpful Report

Posted 3 years ago

“I have not yet received my Kebab Skewers! I am still waiting and have contacted Tower twice with no response and also a phone call which was an answerphone then it cut off after telling me to email! I am extremely disappointed I have not got this for Christmas! Ordered on 11th Dec!”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

“Just got this for Christmas 😁😁😁😁”

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Posted 3 years ago

“Had a vortex fryer for a few months. Screws on handles forever coming loose. Tightened many times. Handle now completely snapped of where screws held in plastic. This item should not be sold. It's an accident waiting to happen. The handles should NEVER come loose on an item containing hot contents. Never mind as often as these have. Unsafe. Require a refund. Heard nothing. Appalling.”

Helpful Report

Posted 3 years ago

“Placed 2 orders few days ago both orders are still pending send them a couple of emails about the delivery timing no response the agent are very slow not happy so far,,”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your review about the recent orders you have placed with Tower. Due to the popularity of our energy saving products coupled by the well documented disruptions in many courier networks our Customer Services Team have been inundated with enquiries. Rest assured we safely received your message and one of my Customer Services Team have contacted you to resolve your enquiry. We did mention in our response to you to allow up to 7 working days for a reply during this very busy time. It only leaves me to apologise for any shortfall in service you feel you may have experienced. Keith - Group Customer Services Manager

Posted 3 years ago

“I have purchased 2 portable PTC heater, tried one out 1 in the kitchen and the small box room. 2 hours later and room is not much different in temperature also it has slight mark on the front. Trying to return product not answering phones and sent 3 emails with still no reply. Absolutely shocking take your money quick but don't respond to customers problems.”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews