Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought it for my daughter as she needed a larger fryer as she couldn't afford the higher priced models, This was a similar spec to the one she liked. So I got this, she loves it. Great features, cooks perfectly.”

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Posted 3 years ago

Hello Antony, Thanks for leaving your 5 star review about your daughters Air Fryer. We were all delighted to read your daughter loves her new model - we love our Air Fryers too !!! Thanks again Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely carving knife good quality for price”

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Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star review for your Tower Carving Knife. We hope you visit our Tower website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I needed information regarding the tower 10-1 and Sophie replied quickly after investigating my query. Amazing service from Sophie.”

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Posted 3 years ago

Hello, I was delighted to read your kind words about how Sophie looked after you and your enquiry so well. Here at Tower we love hearing from our customers as they are at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Don't know if I am qualified to do a review as you used a sub standard delivery company EVRI and it never arrived . Complaints to yourselves with "will get back to you in 48 hours " has come to nothing and contacting EVRI comical.”

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Posted 3 years ago

“T17038 bought manual because used to setting timer had an air fryer 12 years! Use rotisserie regular perfect results every time! Very happy with my purchase thank you”

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Posted 3 years ago

Hello Chris, Thanks to you for your kind words and your very valuable purchase which was greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Just used my airfryer for the first time. So easy to use and my meal cooked to perfection in 10 minutes. I love it!!!”

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Posted 3 years ago

Hi Val, Thanks for your 5 star comments about using your Tower Air Fryer for the first time. Our Air Fryers are so easy to use and cook delicious meals. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Looks great and stylish. Bumper amount of fittings”

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Posted 3 years ago

Hello Thanks for your 5 star review about your Tower product. We hope you visit our Tower website again very soon Keith - Group Customer Services Manager

Posted 3 years ago

“I enjoy my new tower oven it works really well it's nice to taste the food without the oil that it normally takes to cook it in well done enjoying it a lot”

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Posted 3 years ago

HI Thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read your comments and want to thank you for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I have a tower express 5 in 1 air fryer. The timer dial had become free so I could no longer rotate using the dial. I got in touch with Tower as I couldn't find any replacement online. Due to writing to them on boxing day, I didn't hear back until the new year, but Laura was brilliant, she asked for my details and a replacement was sent by post. The new model is slightly different in fitting but I can rotate the timer no w and use my airfryer. Which I do love and highly recommend.”

Helpful Report

Posted 3 years ago

Hi Sam, Thanks for your wonderful comments about how Tower Customer Services and in particular Laura helped with your recent enquiry. The Christmas and New Year period is always a busy time for us here at Tower and I was sorry that we took slightly longer than usual to get to your enquiry. I have passed your comments across to Laura and she was delighted. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“I broke the timer knob on my air fryer and emailed customer service asking for help. Megan came back to me and sent a new knob and supplied video on how to attach it. Great prompt service”

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Posted 3 years ago

Hi Jane, It was great to read your comments about how Megan helped with your recent enquiry. Megan works in our Customer Services Team here at Tower and loves helping our wonderful customers with their enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I contacted customer services awhile back for a link to a tower cookbook, it was so easy and a great link, but I lost my link so I contacted customer services again a couple of days ago for the same link and my reply was from Lucy who gave me the same link to the cook book just like that, honestly so efficient, give that Lady a bunch of flowers.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for your kind words about how Lucy from our Customer Services Team helped with your recent enquiry. Lucy is one of the many superstars we have within our Customer Services Team and we have shared your lovely review with both Lucy and the wider Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent sophie was really helpful”

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Posted 3 years ago

Hi Kim, Thanks for your 5 star review about Sophie from our Customer Services Team. When it comes to looking after our customer we think Sophie is excellent too !! With our best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Bought 22 Dec not yet received due to EVRI service”

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Posted 3 years ago

“I've still not received my air fryer that I ordered and paid for in December 19th. It was a Christmas present for my son and partner. Very disappointing.”

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Posted 3 years ago

“Sadly I can’t write a review as my air fryer has still not turned up. Contacted Customer Service however still no further forward. Highly unlikely I will use Tower again.”

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Posted 3 years ago

“Great kitchen appliance and great with windows and lights as you don't need to keep opening drawers as much as if you would without windows.”

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Posted 3 years ago

Hi Kayleigh, Thanks for your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for your purchase - its greatly appreciate by all of us here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Product is good and customer service wonderful”

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Posted 3 years ago

Hi Chowdhury, Thanks for taking the time to leave your comments about Tower. Here at Tower we always endeavour to provide a blend of quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just bought a Tower Air fryer to replace one with a basket. Not bad as its larger which is what we wanted but the racks are fiddly and the supplied tool to extract the racks isn't great, you need to pull the racks forward then use oven gloves. Shame you can't simply extract them using the handle but if you do that the handle, racks and food go everywhere! Bad design”

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Posted 3 years ago

Hi Thanks for your review about your Tower Air Fryer. Here at Tower we love hearing our customers feedback and suggestions as to how our products can be developed and improved. Should you have any further enquires our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I haven't received my Parcel, which I ordered on the 19th of December. I've also emailed, multiple time, with only one response.”

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Posted 3 years ago

“Just purchased Tower Empire range......including The dinner service , Toaster, Kettle and other items in the range..... we love the design and quality ! Very happy customer...”

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Posted 3 years ago

Hello Mr Merchant, Thanks for sending across your photograph with the Tower Empire Range products. The team here at Tower were delighted to see how these products have made a great addition to your kitchen. We really appreciate being such a great customer of ours. Take care, Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,866 reviews