Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get presents 🎁”

Helpful Report

Posted 3 years ago

Hello Caroline, Thanks for your review. We do hope the recipients of the Tower products loved their gifts. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Amazing can't believe how much I can cook”

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Posted 3 years ago

Hi Thanks for your 5 star review. Our Tower Air Fryers are so versatile - we do hope you enjoy cooking many more delicious meals. Keith - Group Customer Services Manager

Posted 3 years ago

“Great job lost without it allows us to lot's of smacks quick”

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Posted 3 years ago

Hi James, Thanks for your kind words about your Tower Air Fryer - we were delighted to read how useful you are finding your product. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Works great, I simply put it on the top shelf for 3 mins before adding my chop or bacon. Cooks great.”

Helpful Report

Posted 3 years ago

Hello Derick, It was great reading about the delicious meals you have cooked in your Tower Air Fryer. Thanks for ordering from Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“Got this 8ltr dual air fryer for Xmas never used one before. Cooked our first breakfast so easy to use and clean afterwards.”

Helpful Report

Posted 3 years ago

Hi It was fantastic to see the delicious breakfast you cooked in your 8 Litre Dual Tower Air Fryer. I hope the meal tasted as good as it looked in your photograph !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Unfortunately I don't know how good the airfryer is as Evri have had it since Dec 13th.”

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Posted 3 years ago

“Fast and efficient. Looks good too.”

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Posted 3 years ago

Hi Dawn, Many thanks for taking the time to leave your 5 star review about your Tower product. Everyone here at Toer appreciates your kind words and your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Got mine today as a Christmas present Just cooked sum chicken in it.i absolutely love it thanks to my mom and bro..thought there wud ov bin a recipe book with it thou”

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Posted 3 years ago

Hi Mandy, Thanks for your comments about the gift of the Tower Air Fryer you received. Res assured should you have any queries about the operation of your Air Fryer our Customer Services Team are readily available to help. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Perfect as usual.”

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Posted 3 years ago

Hi Andrew, Thanks for your 5 star review about your Tower Air Fryer. It was great to see how your Air Fryer makes a 'perfect' addition to your kitchen. With kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Grill plates missing- still waiting for a reply”

Helpful Report

Posted 3 years ago

Hi Ashlee, Thanks for taking the time to leave your review about your Tower product. I was sorry to read about the missing parts. Our Customer Services Team responded to your initial enquiry on 29th December and we are awaiting further information from you to allow us to resolve your enquiry. We look forward to hearing from you. Keith - Group Customer Services Manager

Posted 3 years ago

“We are absolutely delighted with our Tower Air Fryer. I particularly wanted the 11 litre model as it will really replace our gas oven which is so expensive to operate now with gas prices. This is a very versatile machine which cooks a variety of dishes to perfection. I've even roasted a whole chicken in it. Five stars all the way from us and the fact that it's a British household name makes it even better. Thank you Tower, and thanks also for the extended warranty.”

Helpful Report

Posted 3 years ago

Hi Robert, It was wonderful to read your kind words about your Tower Air Fryer. Our Air Fryers are certainly versatile pieces of energy saving products. We hope you visit our Tower Website again very soon. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered a Tower Vortx Air fryer on 1st Dec still waiting for it 20th Dec Evri lost it so I cancelled the order 24th Dec still waiting for a refund off Klarna....These three companies have one thing in common they make sure that you can't contact them directly Evri are a disgrace of a company Tower so busy at passing the buck Klarna don't want to listen to your problem until 21 days have passed they take my money instantly but when the complaint is finally resolved you can have your own money back in 7 to 10 days .....How did I get on with trying to get an Air fryer I ordered a Ninja af400uk from VERY on 20th Dec it arrived on 22nd Dec its up and running and I'm really happy with it (Proper Company) So be very careful who you use for your online shopping I know I will Happy Christmas 🎄 😀”

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Posted 3 years ago

“I have always used tower and wanted to upgrade. So I have now got the tower 11litre duel air fryer over. My only problem is that the air flow basket is too big and has scratched the inside of oven wall. Not something I would have expected.”

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Posted 3 years ago

“Easy to order on the site , and stocked the real right part I needed , 👍”

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Posted 3 years ago

“The only criticism is that the small raised indicators on the dials are not easy to see. For example it may be better if they are white/fluorescent”

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Posted 3 years ago

“No review possible as I have not received the item yet. Please check the emails. The item status is that its still with the Courier Evri and its supposed to be a Christmas present. I am not happy about this at all.”

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Posted 3 years ago

“Great company to order from. Good communication, fast delivery times and when it arrives its well packaged. Love the air fryer best appliance in my kitchen.”

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Posted 3 years ago

“Really happy with this tower air fryer. Very easy to use, easy to clean and fits nicely on the worksurface. Would highly recommend. I’m really pleased I bought it.”

Helpful Report

Posted 3 years ago

“Evri accepted that they left the item in an unsafe area confirmed 10th December 2022. Tower customer services have done nothing to resolve the situation advising I need to sign a document that is not related to this incident... They have now just this very minute, informed Klarna, that they believe this is a fraudulent claim and that I have claimed many items lost from my address!! WTF!!! And they did this whislt informing me at the same time about how they wish for a speedy and amicable resolution. Again WTF!!! Hope Tower have got a good legal department for the slander they have provided to a 3rd party company!! So my gift to someone ain't happening for Xmas due to all the above... They don't even have their own telephone number and is shared by (3 different companies to date I have spoken with!) Would not recommend solely based on their customer service!!”

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Posted 3 years ago

“Absolute pile of junk, stopped working within a few weeks and no help from customer service as I received it as a gift and had no receipt, even though I filled in my warranty form. Honestly pay for a different brand avoid Tower.”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews