Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,760 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited over the 7 days for a reply then finally got a reply which then waited the 5-10 working days for a refund! Have I received my refund? No! Absolutely appalling customer service!”

Helpful Report

Posted 3 years ago

Hi Kayleigh, Thanks for taking the time to leave your very valuable review about your recent experience with Tower. I was sorry to learn of the poor experience you recently encountered. Due to the popularity of our energy saving products coupled by the well documented disruptions in many courier networks our Customer Services Team have been inundated with enquiries. Our Customer Services Team have been working hard to respond to our customers messages as soon as possible. Having reviewed your comments personally I can see that your refund was not processed on time as a result of an oversight by one of the team. Rest assured this has been addressed to prevent any reoccurrence in the future. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“This was a great toaster until I inadvertently damaged it beyond repair (I cleaned the oven range and accidently knocked on the grill segment that the toaster was sitting on - it didn't like it) I was so pleased with the toaster that I've now bought a four slice one. It doesn't exactly match with the Kettle - another good purchase - but it's close enough to fit in. Same colours, midnight blue and rose gold, and it fits in well. Very pleased with it. We have a motorhome and take the toaster away with us whenever we travel. I've not had good experiences with previous toasters, but this and my subsequent purchases have been very satisfactory - even toasting and good results.”

Helpful Report

Posted 3 years ago

Hello John, Thanks for your very comprehensive review about the recent purchase of your toaster from Tower. We were all delighted that you returned to us to make your valuable purchase. With kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love my reversible plate and I am so pleased I went on the waiting list for it. It is brilliant for cooking bacon and sausages in my 5 in 1. I can’t wait to try a homemade pizza! It is really well made and a bargain at under ten pounds.”

Helpful Report

Posted 3 years ago

Hi Stuart, Thanks for your wonderful review and for considering Tower for your valuable purchase. I hope your enjoy making many more delicious meals. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely product very well made”

Helpful Report

Posted 3 years ago

Hi Roger, Thanks for taking the time to leave your review about your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“Brilliant iron. Very pleased”

Helpful Report

Posted 3 years ago

Hi Judy, Thanks for your 5 star review about your Tower Iron. Your valuable order was greatly appreciated. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Just love my new air fryer, everything is browned. Wow”

Helpful Report

Posted 3 years ago

Hello Louise, It was great to read your comments about your Tower Air Fryer. Our Air Fryers have been very popular of late and we love them also !!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Very pleased with this airfrier love how you can match cook & cook anything love it x”

Helpful Report

Posted 3 years ago

Hi Ceri, It was great to see how your new Tower Air Fryer has made a great addition to your kitchen. Many thanks for your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Received the air fryer in quick time. Used 3 times and requested to return as I believe faulty. Very poor performance and taking nearly double the time to cook food Emailed customer services and still waiting nearly 7 days later. Maybe leaving a review will get me a response.”

Helpful Report

Posted 3 years ago

Hi Dale, I was sorry to read your comments that you were unhappy with our very popular Air Fryer. With the popularity of our energy saving products as well as this very busy time of the year our Customer Services Team are working hard to respond to our customers messages as quickly as possible so thanks for the patience you have shown. One of my Team have been in contact with you to start the return process of your product. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Never buy from this company Ordered item 6 weeks ago, no item, no response to emails and buy far the worst customer service I’ve ever experienced”

Helpful Report

Posted 3 years ago

Hi Ryan, Thanks for taking the time to leave your review about the delivery of your Tower product. I was sorry to learn of the delays you have encountered. I was disappointed to read when you mentioned we have not responded to any of your mails - we did respond to your original message on 12th December. Having checked your enquiry I can confirm the delivery of your parcel is imminent and one of my Customer Services Team will be in contact soon. It only leaves me to apologise for any inconvenience. Keith - Group Customer Services Manager

Posted 3 years ago

“My 80 year old mother bought a tower kettle a year ago since Nov I have complained on her behalf countless emails copies of receipt ian number photos etc .There customer service is non exting they aren't interested and it seems to be the same email that is automatically sent out They way she has been treated both rude and uninterested discrimination of a person who doesent use the Internet and is unable to email . SHE PAID 40 EUROS BECAUSE IT HAD 3 YEAR GUARANTEE AND SHE THOUGHT IT MIGHT BE BETTER QUALITY HOW WRONG SHE WAS .She could have bought a lidi kettle with 3 year guarantee for 17 euros .Its a disgraceful treatment when you complain that they people who are supposed to help you ignore and are quiet uninterested Its disgraceful why offer a guarantee if you don't honour it I will DEFINITELY NEVER BUYA TOWER PRODUCT AGAIN AND NOT RECOMMEND IT TO ANYONE TO BUY IT .A company is as good as its customer service .I would recommend you look at your staff in customer service and train them properly as they are loosing you customer which will have a knock on effect on all your future products sales A VERY ANNOYED CUSTOMER”

Helpful Report

Posted 3 years ago

“Brilliant bit of kit,I thought it was all hype but it wasnt,we havnt even opened the door of our oven once since we got it.”

Helpful Report

Posted 3 years ago

Hi Ian Thanks for your kind words about your Tower Air Fryer. Our Air Fryers have certainly proved popular over recent weeks. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“I happy for air fryer Good”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star review for your Tower Air Fryer. Its greatly appreciated by everyone here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Wasnt delivered”

Helpful Report

Posted 3 years ago

“My Tower Smoked Glass Kettle was delivered on 3rd Dec 22. It's very smart and stylish and seems to be very good quality. It is quick to boil and quiet in use. It pours more slowly and is heavier than any other kettle I have had but that probably makes it safer as it is less likely to over pour or get knocked over. My husband has been using the kettle for the past two weeks and has had no problems with it. However, as I am disabled and have trouble lifting much more than 500ml of water without pain, I have only used the kettle three times when I had to hold the kettle with both hands, one with the handle and the other with the bottom of the kettle. Overall we are very pleased with the kettle and would highly recommend it but it would have helped if the weight of the kettle had been stated in the description so that anyone with a disability could consider this when purchasing the product as I probably would have chosen a lighter one even though I really like the look and quality of this product. Delivery was slightly delayed but I think this was due to the courier rather than Tower but I am very satisfied with Tower's response to this.”

Helpful Report

Posted 3 years ago

Hi It was wonderful to receive your kind words and 5 star review about your Tower Kettle. I'm so pleased that the kettle meets your requirements Rest assured our Customer Services Team would love to hear from you should you have any enquiries in the future. Take care Keith - Group Customer Services Manager

Posted 3 years ago

“My Tower air fryer broke down within weeks. I have been sending endless emails to the customer services department for months now. No solution as of yet.”

Helpful Report

Posted 3 years ago

“Great product”

Helpful Report

Posted 3 years ago

Hi Susan Thanks for your 5 star review and for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“It's amazing product. 👏 we make healthy food without oil .”

Helpful Report

Posted 3 years ago

Hello, Thanks for sending across your photograph and for your 5 star review about your Tower Air Fryer. I hope the chicken in your photograph tasted as good as it looked. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Purchased items spares which were in stock not heard another thing sent invoice removed money from bank and still not heard a thing this was on the 11/12/22. emailed company they will contact you in 7 days what a waste of time on wanted this before Christmas I should think no chance . They do not deserve customers Look at Trust pilot bad reviews customers service and delivery if the cared they would change delivery method.”

Helpful Report

Posted 3 years ago

Hi Dave, Thanks for taking the time to leave your review. In line with our customer engagement strategy I will provide the same response to your comments as I did on our Trustpilot site I was sorry to learn of the delays you have encountered. Having investigated your enquiry I can see one of my Customer Services Team have reached out to you and resolved your enquiry fully. It only leaves me to apologise once again. Keith - Group Customer Services Manager

Posted 3 years ago

“Order placed Shipped rapidly by Tower and then lost by their shipper Can't contact Tower by phone and no reponse to an email Shame as it is a Xmas present”

Helpful Report

Posted 3 years ago

“We still haven't received this item”

Helpful Report

Posted 3 years ago

Tower is rated 4.2 based on 5,760 reviews