Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,789 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant price at Argos easy instructions good size for two people”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your 5 star review about your Tower product. We were delighted to read it meets your requirements. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely disgusted had this air fryer TODAY used it and it’s blown and almost set on fire. Tried to contact Tower and nothing! Could have started a fire!!!”

Helpful Report

Posted 3 years ago

“Terrible customer service received a damaged air fryer on the 17th November & emailed straight away automated response saying someone will get back to me.. It's now the 28th & still no reply ... I need to return this item ASAP.. Why is there no returns label in the box saving time etc... You have taken £ 200 from me... I want a refund please .. Awful experience & ongoing ... Very annoying..”

Helpful Report

Posted 3 years ago

Hi Beverley Thanks for taking the time to leave your comments and photograph of your Tower Air Fryer. I was sorry to learn of the damage upon arrival of your product - rest assured this is a rare occurrence. We do hold close links with our courier partners, and we will address you issue with them. One of our Customer Services Team have been in contacted with you and we look forward to receiving the information from you to conclude your enquiry fully. It only leaves me to offer my sincere apologies for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I just cooked a small roast beef with roasted frozen potatoes in 35 minutes. Admittedly it was a little over cooked but it tasted and smelt great so much so I was into my 2nds before I even thought to take a picture!”

Helpful Report

Posted 3 years ago

Hi David, Thanks for taking the time to leave your photograph of the delicious meal you cooked in your Tower Air Fryer. I'm confident it tasted as good as it looked. Thanks for choosing Tower for the purchase of your Air Fryer. Keith - Group Customer Services Manager

Posted 3 years ago

“👍very good”

Helpful Report

Posted 3 years ago

Hi Jamil, Thanks for your 5-star review We were pleased to read everything is good - rest assured if you do have any enquiries, please feel free to get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love it. For when it's just two of us at home it saves turning on the normal oven. It cooks really well and efficiently. I think it has already paid for itself.”

Helpful Report

Posted 3 years ago

Hello MarknSazz, Thanks for taking the time to leave your 5-star review about your Tower Air Fryer. I was really pleased to read about the energy saving benefits you are seeing with your product. Best wishes. Keith - Group Customer Services Manager

Posted 3 years ago

“Absolutely shocking service. We gifted a set to a family member as well as purchasing a set for ourselves at the same time. Kettle has gone wrong in less than the year. Offered to choose a completely different one as you have none to replace. I purchased a set to match for a reason so I want the whole set replaced. Surprise surprise 2 days now with Absolutely no response to my e mails considering I was given 48 hours to reply this Is out of order. I am Absolutely disappointed with this company and the fact you can't supply new items to cover your faulty ones. have a 4 month baby to boil kettle for and can't. Boiling water in pans to get by! Absolutely shocking that you haven't helped quicker because of this. The kettle leaks water all through the dial and down to the electrics. Do not buy from this company!”

Helpful Report

Posted 3 years ago

Hi Louise, Thanks for your valuable review about your recent contact with Tower. As you can appreciate, due to the popularity of our products we have been inundated with interest and enquiries. Our Customer Services Team are working hard to ensure our customers messages are responded to as quickly as possible. I was pleased to learn that one of the Customer Services Team Chloe has been in contact to agree a solution to your enquiry. It only leaves me to apologise for the shortcomings in our usual standards of service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great price for a good sized airfyer which looks fabulous.”

Helpful Report

Posted 3 years ago

Hello James, Thanks for sending across the photograph of your Tower Air Fryer. It was great to see how your Air Fryer has made a fantastic addition to your kitchen. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic iron, kettle and toaster. Why buy from china when you can have British made!”

Helpful Report

Posted 3 years ago

Hi Bek, Thanks for your 5 star comments about your Iron, Kettle and Toaster set. Many thanks for considering Tower for your valuable order. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have just unpacked my air fryer, not yet summoned up courage to use it. Have attempted to read instruction book and it’s virtually impossible to read! Tiny, extremely faint print, most odd and not all helpful. This is why I have not attempted to use the air fryer as trying to work it outmyself, as even with my magnifyer reading glasses, still struggling👎 Somewhat disappointed although the machine looks fab.”

Helpful Report

Posted 3 years ago

Hi Sue, Thanks for your kind words about your Tower Air Fryer. I was sorry to read about the difficulties you have experienced with your Instruction Manual. One of my Customer Services Team will be contacting you within the next 24 hours to see how we can help. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent so happy with my new air fryer can’t believe I wanted this long to bye one happy cooking to me 😀😀”

Helpful Report

Posted 3 years ago

Hi Sam, It was great to read your comments about your Tower Air Fryer. Here at Tower, we are very proud of our Air Fryer range. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“Love it, everything cooks more quickly than an oven , and cheaper too. Food seems more crispy. I've been a fan for a few years, long before others realised they could save.”

Helpful Report

Posted 3 years ago

Hello Jay, We really appreciate your kind words about your Tower Air Fryer. Our Air Fryers are very popular at the moment - confirming everything you've been aware of for years !!!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Only wish I had read these reports paid for next day delivery still waiting getting nowhere trying to get answers and the fact they are cheaper else where”

Helpful Report

Posted 3 years ago

Hi Cazza, Thanks for taking the time to leave your valuable feedback about the order you recently placed with Tower. I have arranged for one of my Customer Service colleagues to contact you today. I can see from initial investigations that there was a rare occurrence which prevented your order being finalised. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Terrible service will not be using them again.”

Helpful Report

Posted 3 years ago

Hi Olivia, I was sorry to read your review left on our Tower Website. Having investigated your enquiry, I can confirm your order was not processed in full due to a rare technical issue which occurred with our website. I can see from our records that your enquiry has now been fully resolved and must offer my sincere and personal apologies for the disappointment this issue has caused. Keith - Group Customer Services Manager

Posted 3 years ago

“The customer service is a disgrace. To hear only a voice message when you call saying sorry due to the time of year we are very busy so please e-mail us instead. Maybe you need to employ some phone staff. You e-mail get stupid auto response, very very un-professional. All I wanted is to return an item and you are doing your best to make it as hard as possible. Seems Ian has time to respond to reviews though”

Helpful Report

Posted 3 years ago

Hi Graham, Thanks for taking the time to leave your comments about your recent contact with Tower. Having read your comments, I was sorry to read you ordered the incorrect sized product which did not meet your requirements. As you can imagine with the popularity of our Air Fryers, Tower have been inundated with interest and enquiries about our products. Our Customer Services Team are working hard to ensure our customers messages are responded to as quickly as possible. One of our Customer Service Representatives Liberty is handling your enquiry and will be finalising the actions required for you to return your parcel to us today. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Ordered an Air Fryer from Tower on the 14th November. It was sent to Evri for delivery,. Which they received on the 16th November. Still no notification when it's being delivered. Can't get in contact with them either. Where's the customer service! Have contacted Tower a couple of times, but no-one gets back to you. Noticed they've taken the money day after ordering. Not happy at all. Wish I had gone elsewhere. Still might if something doesn't happen soon. 😡”

Helpful Report

Posted 3 years ago

Hi Thanks for taking the time to leave your comments about the delivery experience of your recent order from Tower. Due to the popularity of our products such as the Air Fryer you have ordered our Customer Services Team have been inundated with enquiries. Our courier partners deliver 1000's of parcels to our customers each day. On the rare occasion where a parcel is delayed, we hold close links with our courier partners to act swiftly to resolve enquires I can confirm safe receipt of all of your messages and one of my Customer Services Team will be in contact with you today to provide an update of our actions already taken It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“This is a rubbish air fryer all the non stick has came off and tower say it not covered under there warranty as it cosmetic but I not happy to use like this so order new one and in not tower And I not the only one had this fault looking at reviews DO NOT BUY”

Helpful Report

Posted 3 years ago

“We purchased a Tower Slow Cooker, when removing the cooker from the packaging the lid fell out and smashed. We tried ringing customer services to try and get a replacement lid only to be told they are to busy to answer the phone so we should email our enquiry. We did and got an automated reply saying someone would get back to us within 7-10 working days day 10 nothing we sent another email and didn't even get a reply automated or otherwise. Customer Service is non-existent apparently, their product may be good or not we have no idea because we haven't been able to use it.”

Helpful Report

Posted 3 years ago

Hi Duncan, Thanks for getting in touch about your Tower Slow Cooker. We were sorry to read about the damage which occurred when you lifted your parcel from the box. Whilst your Slow Cooker was not purchased directly from us we here at Tower are keen to see if we can assist in any way. To this one of my Leadership Team will be in contact shortly to understand your enquiry further. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 3 years ago

“Very good product easy to use and saves on time and energy x”

Helpful Report

Posted 3 years ago

HI Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read how easy you are finding to use your product. Thanks for choosing Tower for your very valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“If a product you purchase from this company goes faulty, they expect you take a video of how it doesn't work, take a video of how you maintain the item, the batch number and a screen shot of proof of purchase. On receipt and despite the item being covered by warranty, they will then consider how to respond. Highly recommended you avoid buying from this outdated company.”

Helpful Report

Posted 3 years ago

Hi Steve, We were disappointed to read your comments about your Tower product. From the information left on your review we have no record of receiving any previous communications from you. Please feel free to get into with us at customerservice@towerhousewares.co.uk Upon receipt we will be delighted to resolve your issue. Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,789 reviews