Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the soup maker. It's my first ever soup maker and with the right recipes, it does exactly what it's supposed to. Lively soup every time.”

Helpful Report

Posted 2 years ago

Hello Joanne Many thanks for your 5 star comments about your Soup Maker from Tower. We hope you enjoying making many delicious recipes !!! Keith - Group Customer Services Manager

Posted 2 years ago

“5/5 Good Quality.. User friendly.. bought in sale 😁”

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Posted 2 years ago

Hi Dean Many thanks for your 5/5 comments about your Tower product. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“I am very happy with this air fryer I give it 5 out of 5”

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Posted 2 years ago

Hello Ann Many thanks for your 5 out of 5 score for your Air Fryer from Tower. Thanks for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Works just as described. Suits my needs.”

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Posted 2 years ago

Hello Patricia, Many thanks for your 5 star comments about your Tower product. We were delighted to read your product was as expected and it meets your requirements best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Perfect as ever”

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Posted 2 years ago

Hi Charles, Thanks for your wonderful comments and indeed your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Super quick delivery of my new VORTX dual basket Air Fryer via Amazon! Managed to make first batch of food. So far, so good. Handy setting to tell both sides to finish together even if they’re different times and temperatures.”

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Posted 2 years ago

Hello Sue Thanks for your 5 star comments about your delivery experience for your Vortx Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent product and fast delivery 🤩”

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Posted 2 years ago

Hi Jill Many thanks for taking the time to leave your 5 star comments about the delivery of your product from Tower. We hope you enjoy using your product - rest assured our Customer Service Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“First time using an Air fryer so was very cautious as I thought it was going to be complicated couldn’t have been more wrong it was so easy and quick I’m thrilled with my purchase.”

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Posted 2 years ago

Hi Lainey, It was great to read your comments about how easy it is to use your Tower Air Fryer. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Arrived on time and was well protected in excellent packaging. Good value for money. We were a little apprehensive at first time of using , scared to be honest, but soon got to grips with it and now love it.”

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Posted 2 years ago

Hello John Thanks for taking the time to leave your 5 star comments. I was delighted to read your package arrived safely and you are now using your Air Fryer without any problems. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only used it twice my wife cooked steaks. And have never tasted anything as nice .it was like being served from a top restaurant wish I had bought one ages ago . absolutely brilliant ten stares.”

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Posted 2 years ago

Hi Chris Wow - what wonderful comments to receive about your Tower product. We were delighted to read about the mouth watering steaks you cooked. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very impressed with the window vac.It looks good,works,fantastic and the 150ml tank is a great capacity.Better than the karcher it replaced.”

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Posted 2 years ago

Hello Morgan Thanks for your 5 star comments about your window vac from Tower. We hope you visit our website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant !! Love this little oven Highly recommended Very easy to use Cooks beautifully More versatile and practical than typical air fryer as has 3 shelves, dehydrator setting ( fantastic homemade jerky) and a rotisserie for small chickens Haven't used my 'big oven' for over 6 months at all so very economical My best buy for a long time”

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Posted 2 years ago

Hello Jo Bangles Many thanks for your 5 star comments about Tower Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Happy with the airfryer and it is a time saver.”

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Posted 2 years ago

Hello Mohamed, We were delighted to read how happy you were with your Air Fryer from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great little air fry works a treat very happy 😁”

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Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Its amazing Changed our lives”

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Posted 2 years ago

Hi It was wonderful to read your comments about how your Tower product has benefitted you. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Every help given to get the best use from this air fryer”

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Posted 2 years ago

Hello Richard Thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love it the colour and it matches my toaster and kettle”

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Posted 2 years ago

Hello Linda It was wonderful to read your kind words about your Tower product and how it complimented your Toaster and Kettle. We hope you visit our website again very soon to see our exciting range of products, Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent condition Clean easy to use .Bright Clear instructions on knobs .”

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Posted 2 years ago

Hi Cathy Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good quality product”

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Posted 2 years ago

Hello Margaret Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on providing exceptional quality products at unbeatable value supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very good Air fryer. Easy to use. I love it so much.”

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Posted 2 years ago

Hello Rafiat It was wonderful to read your kind words about your Air Fryer. Here at Tower we are very proud of our Air Fryers !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews