Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant brought as we only have trays in our airfryer so this is really good. Easy to use Don't have to take chips out to shake them. Would definitely recommend it.”

Helpful Report

Posted 2 years ago

Hi Judy Many thanks for your 5 star review for your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Loving it, Made cutting chopping fun.”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your Tower product. Your valuable order is greatly appreciated by everyone at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“So far so good. Only used the air fryer a handful of times and, although sceptical at first, I think I'm a convert. Faster cooking, and far more energy efficient than the oven. Having two deep drawers that can operate at different temperatures is very useful, as are the controls with pre-set cooking options. Love it!”

Helpful Report

Posted 2 years ago

Hello Henry It was wonderful to read your review. Here at Tower we understand that new appliances may take some time to get used to - that's why our Customer Services Team are always available should you need any assistance. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely brilliant love it 😀”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your kind words. Here at Tower we love hearing from our customers and we were delighted you love your Tower product. Keith - Group Customer Services Manager

Posted 2 years ago

“Really pleased with it not only cooks lovely but nice looking too”

Helpful Report

Posted 2 years ago

Hi Janice, Many thanks for your 5 star review and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquires moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“I really love the quality of the kettle.. It looks really nice”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your kettle. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I am really pleased with my air fryer fryer and how fast it was delivered l will definitely be buying from tower again.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments about the delivery experience of your Tower Air Fryer. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Got mine as a present but was bought whilst on offer....brilliant price.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. We were delighted you took advantage of our special offers. We hope you visit our website again very soon to view our fantastic range of products Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Returned 2 tower air fryers as the first one the digital display went off. Second one wouldn't operate properly. Third up to now is perfect. Customer services were excellent with us returning both items.”

Helpful Report

Posted 2 years ago

Hi Geoff Many thanks for your kind words about how our Customer Services Team helped with your recent enquiry. Here at Tower we understand that on rare occasions things don't go to plan and when this happens we always act quickly to help our customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Really pleased with the bread bin ,love the colour ,bigger than I expected so that was a bonus ,well worth the money, arrived on time.”

Helpful Report

Posted 2 years ago

Hello Elaine, Many thanks for your valuable order for your Bread Bin from Tower. We were delighted to read about your smooth order and delivery experience. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent love the knife set thanks very much”

Helpful Report

Posted 2 years ago

Hello Laurence, Many thanks for your 5 star comments about your Knife Set from Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The price is OK”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your valuable comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower is an amazing company where you can buy reliable airfyers and other kitchen appliances.”

Helpful Report

Posted 2 years ago

Hello Natalie, Wow !!! What wonderful comments to read about Tower and our range of products. Many thanks for your kind words and indeed your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“5 Neat and fits in lovely in my kitchen. Works fab.”

Helpful Report

Posted 2 years ago

Hello Sharon, Many thanks for your 5 star comments about your Tower product. We were delighted to read how your Tower product has made a lovely addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Loved the cooker. Made cooking so much easier”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the tome to leave your comments about your Tower product. It was wonderful to read how your Tower product has made cooking much easier. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This is the second air fryer I brought. First one for campervan. Brought another as was always using in the house”

Helpful Report

Posted 2 years ago

Hi Many thanks for your review. Here at Tower we love hearing from our customers. Thanks for returning to Tower for your purchase, Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Tower slow cooker approx 40 years ago. I loved it. (It still works but the ceramic inside is now tarnished.) I replaced it with another make which went wrong very quickly and food burned. I therefore decided I must have another Tower. I was unable to find one in stock in any shops so bought my Cavaletto T16043BLK on line. It is brilliant. It is so controllable. It looks good and is a good size. Food cooks beautifully. I am very pleased.”

Helpful Report

Posted 2 years ago

Hi Jacqui Many thanks for your kind words about your Tower Slow Cooker. We were delighted to read you returned to Tower to make your valuable purchase. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Great service , ordered online Items which came on time. Quality products”

Helpful Report

Posted 2 years ago

Hello Gary Thanks for taking the time to leave your 5 star review. I was pleased to read your online order and delivery experience was a positive one. Keith - Group Customer Services Manager

Posted 2 years ago

“Have had the double drawer airfryer for a few months, and I love it, it's easy to use, and I can cook a roast in less than half the time it takes in a conventional oven, I wish I'd got it earlier.”

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Posted 2 years ago

Hello Susan, Many thanks for your wonderful comments. We hope you continue to enjoy using your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“We own a Tower 4ltr Pressure Cooker. Recently I had to contact Tower customer services, regarding the purchase of a new sealing ring. Tower's website showed " Not in Stock" and had so for a few months. After a number of phone calls to Tower I was connected to a customer assistant called Lucy. Through this lady's help we were able to find the said Sealing Ring were in stock. I placed an order and paid for on the 15th Dec 23. That order finally arrived lunchtime today 2 Jan 24. If it had not been for Lucy persistence and keeping us informed, we would still be with a new sealing ring. Our Heart felt Thanks Lucy.”

Helpful Report

Posted 2 years ago

Hello Peter Thanks again for your kind words about the recent service you received from Tower and Lucy in particular. Lucy is a real star when it comes to looking after our customers enquiries so well. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews