Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As of yet it’s not been opened as a gift for Xmas xxx”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Just the right size and capacity”

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Posted 2 years ago

Hi James, Thanks for your kind words and indeed your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Live my new air fryer but would like a large drawer too but can’t find one on the tower website is there any available”

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Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower we love hearing from our customers and I have arranged for one of our Customer Services Team to contact you within the next 48 hours. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Work's well. I find it takes a bit of getting used to, but perhaps that's just me. Not used the Rotisserie yet.”

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Posted 2 years ago

Hi Christine Thanks for your kind words about your Tower Air Fryer. Here at Tower we understand new products may take a little time to get accustomed to - that's why our Customer Services Team would love to hear from you if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I really like this product in fact I liked it so much I bought another 3 as presents”

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Posted 2 years ago

Hi Stephanie, Thanks for your 5 star comments. Wow !!! Everyone here at Tower was delighted you purchased another 3 products as Christmas gifts. Thanks for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good, clean design, very good display and touch- control. A smarter device than I expected. No plastic packaging, all wood pulp/card. Small niggle (not important when used to it)- need to take the weight off the pan when inserting, or it jams.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and indeed your recommendation for your Tower product. rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The airfyer was delivered and it has been good so far.I totally recommend.”

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Posted 2 years ago

Hello, Thanks for your comments. I was delighted to read our courier partners delivered your Air Fryer safely and on time. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have a smaller air fryer but decided to get a twin drawer one. The Tower was difficult to use, setting the temperature but having spoken to Tower, I found that the instructions in the booklet omitted one instruction. After asking, I found it very easy to use. I've cooked roast potatoes and they were perfect. My smaller air fryer is now kept as a reserve in case I need a third drawer.”

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Posted 2 years ago

Hi Les, Many thanks for taking the time to leave your 5 star comments. I was delighted our Customer Services Team helped with your recent enquiry. Rest assured your valuable feedback regarding the Instruction manual has been forwarded to our Marketing Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Hi Thanks for your excellent comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great product really easy to use. Well worth the money”

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Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Toshiba microwave combi air fryer last week and was so disappointed with it. Try as I might I could not work out how to use it. The instructions are useless and I lost confidence completely. I did go back to the supplier who showed me the sequence of buttons to press but still I couldn’t get it. To the rescue came my daughter and grandson who showed me their 5 in 1 model T17038. I couldn’t believe how easy it was to use. I asked them to order one the same for me. It arrived yesterday and tonight I made my first meal. It is so easy just set time and temperature and go. You don’t need a degree in technology. It was half the price of the Toshiba and I love it.”

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Posted 2 years ago

Hi Jo Thanks for your kind words about your Tower Microwave. It was great to read your comments. Rest assured our Customer Services Team are always available to help with anything in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My second tower airfryer as my first one the element went on it purchase the double drawer one loving it so far just getting to grips with it”

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Posted 2 years ago

Hi Liz, We were delighted to read your 5 star comments about the purchase of your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic air fryer, easy to use, easy to clean, it’s quiet and perfect size for a small family. 10/10 and would recommend”

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Posted 2 years ago

Hi Thanks for your 10/10 recommendation for your Tower product. Everyone here at Tower HQ was delighted to read your comments. Keith - Group Customer Services Manager

Posted 2 years ago

“My new fryer came super quick and was well packaged on arrival. No issues at all, thanks!”

Helpful Report

Posted 2 years ago

Hello Jennifer Many thanks for your 5 star comments about the delivery experience of your Tower Air Fryer. Our courier partners do a fantastic job making sure our customers receive their parcels quickly and safely. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Reasonably easy to understand but wish the time started at zero”

Helpful Report

Posted 2 years ago

Hi Helen, Thanks for your 5 star comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your valuable comments have been forwarded to our Product Development Team Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant love it , love using it”

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Posted 2 years ago

Hi Erica, It was great to read how you love using your Tower product. Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very good price & good delivery”

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Posted 2 years ago

Hello Thanks for taking the time to leave your 5 star review. We were delighted to read how our courier partners safely delivered your parcel to you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Price was exceptional”

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Posted 2 years ago

Hi Thanks for your kind words. Here at Tower we pride ourselves on offering great products at affordable prices supported by fantastic Customer Service. We hope you visit our website again very soon to see our wonderful range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Saves time and energy”

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Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Service Team are always available if you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent value”

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Posted 2 years ago

Hi Nigel, Many thanks for your 5 star comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews