Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,793 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the tower 58 litre sensor bin. I ordered the cream large bin to finish off my new kitchen. The bin looks great. The sensor is a fantastic lid to have as no longer have to open the bin. I also like the switch so u can stop the lid from opening. Delivery prompt. Would highly recommend this bin.”

Helpful Report

Posted 6 years ago

“bought air fryer price was good i am pleased with it and would advise people to buy this product easy to use and to clean”

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Posted 7 years ago

“I’ve recently purchased an air fryer, absolutely fabulous. I’ve wanted one for a while but felt they were very expensive, however this one is worth every penny.”

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Posted 7 years ago

“Operating instructions hard to follow”

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Posted 7 years ago

“Very good and easy to use, good price ,worth every penny, it’s fast and easy to clean and cooks enough to a family of 4 easily.i love it”

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Posted 7 years ago

“great service as always. Tower staff always happy to help and when I was unsure between two items, they sent me a pdf file on each to help me decide. I ordered the 6L digital pressure cooker and it is fantastic. Also helps that they offer a fantastic warranty scheme which I have had to use once (from many purchases) and I cannot fault this company. Always my preferred choice now for kitchen gadgets”

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Posted 7 years ago

“Marble and rose gold 4 slice toaster is an excellent buy. Looks great and works well. Worth the money”

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Posted 7 years ago

“Bought the 58 litre stainless bin,excellent quality and I’m very happy with the product.”

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Posted 7 years ago

“Bought the 58 litre stainless bin,excellent quality and I’m very happy with the product.”

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Posted 7 years ago

“I received a full email within 24 minutes of sending my query. Thankyou Tower”

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Posted 7 years ago

“They are the best products you could buy to cook with, they keep their coating and their good looks”

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Posted 7 years ago

“I have found this little appliance excellent for various food items & I'm experimenting at the moment with different recipes. It really suits my needs as I live on my own and cooking for one is always difficult.”

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Posted 7 years ago

“looks a really good product tower are very good.”

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Posted 7 years ago

“Order and shipment very fast from their website. All good.”

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Posted 7 years ago

“Excellent service , I have been a long time customer of Tower and prefer to buy all my home or kitchen stuff from here. Reliable service.”

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Posted 7 years ago

“We have quit a bit of Tower stuff, and I have to say, we have always been very pleased with it. We have one of their 6l manual pressure cookers, and it is brilliant. My last purchase was for their automatic bread maker, and it is the first time we have ordered directly from Tower themselves - it’s usually Curry’s or Amazon - and we were very pleased with every aspect of the purchase. Good product, speedy delivery, and heavily discounted price... excellent. Thanks... David”

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Posted 7 years ago

“Only used a few times but very pleased so far”

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Posted 7 years ago

“THE BEST FOR ALL KITCHEN APPLIANCES QUALITY AND VALUE.”

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Posted 7 years ago

“LED Colour changing kettle. Colours don't look like the illustrations. Lid open button is under the handle in a ridiculous position so that it opens when full of boiling water, when you pick it up. Customer services are much more interested in keeping their £3.95 return fee than being interested in any constructive criticism of the product.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We can assure you that upon contact with our support team your comments were taken on board. We value our customer feedback good or bad as this allows us to continuously better our products and service. We hope you continue to be a valued customer and we wish you all the best. Kind regards, Tower Customer Care.

Posted 7 years ago

“T17021 Air Fryer, Great poduct, so easy to use, large capacity, no mess, no fat, excellent chips and fry ups every time without any hassle. Such a fantastic product, well made and looks good in the kitchen too.”

Helpful Report

Posted 7 years ago

Tower is rated 4.2 based on 5,793 reviews