Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well done Tower terrific service replaced faulty Air Fryer within 36 hours of reporting it. Many thanks W Brooks ( Norwich£”

Helpful Report

Posted 1 year ago

Hello Wendy Thanks for your wonderful comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always act quickly to help our customers. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Wow I wish I’d had one of these air fryers years ago it’s so quick and makes things taster better and crispy. It will brilliant when I have my hip replacement no more oven for me…”

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Posted 1 year ago

Hello Many thanks for your review about your magical air fryer. Here at Tower we love our Air Fryers too !!! Everyone at Tower wishes you a speedy recuperation with your pending hip operation. Keith - Group Customer Services Manager

Posted 1 year ago

“Arrived promptly and well packaged.My second purchase.Liked the improvement in style and the added accessories.”

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Posted 1 year ago

Hello Tom Thanks for your review about your recent order and delivery experience for your purchase. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent versatile air fryer.”

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Posted 1 year ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. Keith - Group Customer Services Manager

Posted 1 year ago

“Looks better bigger”

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Posted 1 year ago

Hello Thanks for your kind words about your Tower Air Fryer. I hope you visit our website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“This is a very lovely air fryer food comes out great and very quick yes I would recommend it”

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Posted 1 year ago

Hello Pauline Many thanks for your 5 star comments and your recommendation for your Tower Air Fryer. We hope you visit our website again very soon to check out great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to handle..”

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Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. I was delighted to read how easy you are finding your product to use If we can assist in anyway please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“My new Tower Air Fryer 8 L is superb it cooks the food very quickly, and all The family enjoyed it. It saves money and time.👍 I am just sad that the Brand name is removed from the Air Fryer”

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Posted 1 year ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. I was so pleased to read how you and your family enjoy using your Air Fryer. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Great service from Sophie at Tower new aifryer arrived very promptly after my old one had packed up”

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Posted 1 year ago

Hello Andrew Many thanks for taking the time to leave your 5 star review. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“Really impressed with the recyclable (and probably already recycled) packaging materials in the steam generator iron. Even the plug pins cap! Well done, a pleasant surprise.”

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Posted 1 year ago

Hi Iain Thanks for your kind words about Tower. Here at Tower we recognise the importance of protecting our environment and this is reflected in allof our packaging within our products, Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Seems ok at the moment make great smoothies, that’s all I’ve done in it at the moment”

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Posted 1 year ago

Hello Pam Many thanks for your 5 star comments. I was delighted to read how you are using your Tower product. If we can help in anyway our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product recommend to anyone does exactly what it says”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star review. I was delighted to read how your expectations have been met with your Tower product Keith - Group Customer Services Manager

Posted 1 year ago

“Just tried my steamer for the first time and it was brilliant. Will save me loads of time and no need to wrestle with the ironing board”

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Posted 1 year ago

Hello Joan Thanks for your wonderful comments about your Garment Steamer from Tower. Everyone at Tower HQ was delighted to read your kind words and appreciates your valuable order. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Great product, does what it says on the tin 😉😁”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments about your Tower product. I was pleased to read your Tower product meets your expectations. If we can help with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Good Quality And Fast Delivery”

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Posted 1 year ago

Hello Melvin Many thanks for taking the time to leave your 5 star review. I was so pleased to read about the smooth order and delivery experience for your Tower product. Rest assured our customer service team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely sir fryer at good value.”

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Posted 1 year ago

Hello Sara Thanks for your wonderful comments about your Tower Air Fryer. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“The price was competitive. The air fryer was easy to use. Very pleased.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star review Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very good product would amend”

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Posted 1 year ago

Hi Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Good Vale for money”

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Posted 1 year ago

Hello Sonia Many thanks for your kind words for your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use. Made this for the first use. Definitely recommend”

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Posted 1 year ago

Hello Annette Thanks for taking the time to leave your review and photograph of your Tower product. I was so pleased to read how easy to use you were finding your Tower product. If we can help with any enquiry in the future please drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,882 reviews