Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,819 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item is perfect for me. It can be folded in nicely and tucked in my small shed without much of a hassle. Everything is working fine.”

Helpful Report

Posted 1 year ago

Hello SupunDe Silva Thanks for your 5 star review about your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I will give 10 stars but when my BBQ arrived well packed I found that one door are a bit bend”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments. I was sorry to learn of the slight issue upon arrival of your BBVQ. One of our Team will be in contact with you very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased great airfryer”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love this pan great to cook with and sooooo easy to clean looking for the next size down if or when you do one”

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Posted 1 year ago

Hello Sandra It was wonderful to read your kind words about your Pan set from Tower. We hope you visit our website again very soon to checkout our great range of products . Keith- Group Customer Services Manager

Posted 1 year ago

“we got air fryer with a oven it really nice to use and it very safe and simple to use”

Helpful Report

Posted 1 year ago

Hello Joanna Many thanks for your kind words about your Tower Air Fryer. We were delighted to read how easy you are finding it to use. We hope you visit our website again very soon to checkout our great range of products. Keith- Group Customer Services Manager

Posted 1 year ago

“Very good product, nice retro look 😂👍”

Helpful Report

Posted 1 year ago

Hi Richie, Thanks for your kind words and indeed your valuable order. I was so pleased to see how your Microwave has made a great addition to your kitchen. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very good product, nice retro look 😂👍”

Helpful Report

Posted 1 year ago

Hi Richie Thanks for your kind words about your Microwave Oven. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“AIr fryer is very good and the Tower service was fast and really brilliant.”

Helpful Report

Posted 1 year ago

Hello Michael, Many thanks for taking the time to leave your 5 star comments about your Air Fryer and indeed our Customer Services Team. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant, best kettle I've had, fast boil & really quite”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your 5 star comments about your kettle from Tower. Thanks for your valuable order and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I love the way it cooks chicken like a spit roast, it's so juicy no oils ,and my granddaughter loves her pop.pop chicken cook in my air fryer too xxx”

Helpful Report

Posted 1 year ago

Hi Kimberley Thanks for your 5 star comments about the delicious meals you have prepared in your Tower Air Fryer. With best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Stylish, great value, boils quick”

Helpful Report

Posted 1 year ago

Hello Frankie Thanks for your wonderful review. It was great to see how your Tower Kettle has made a great addition to your kitchen. Thanks for your valuable order and for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Wow! Got given a replacement due to a product recall and OH.MY.WORD. Just trying to find the right words to tell my gf I've fell in love with another....”

Helpful Report

Posted 1 year ago

Hello Spanner Many thanks for your 5 star comments. I was delighted to read how happy you were with your replacement. Thanks for your understanding and patience during this busy time. Keith - Group Customer Services Manager

Posted 1 year ago

“The air fryer had been replaced following a recall. The new one came very quickly and is great! It’s quiet, easy to use and cooks food beautifully. A bit bigger so we can get more in. Very pleased with the item and the service from Tower.”

Helpful Report

Posted 1 year ago

Hello Chris Many thanks for taking the time to leave your wonderful comments. I was delighted to read your replacement Air Fryer had been received safely If we can assist with any other enquiry in the future please feel free to drop us a message. Best wishes Keith - Group Customer Services Manager.

Posted 1 year ago

“Very happy with my Tower Air Fryer. Excellent service when needed replacement.”

Helpful Report

Posted 1 year ago

Hello Eleanor I was delighted to read about the excellent service you received following the recent replacement of your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“OMG this is the best air fryer the food comes out so tasty, looks fabulous in my kitchen, very happy”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your Air Fryer from Tower. I was delighted to read about the delicious meals you have prepared. Keith - Group Customer Services Manager

Posted 1 year ago

“I had a replacement air fryer after mine was on the recall list got in touch with Tower had replacement 3 days later very good service”

Helpful Report

Posted 1 year ago

Hello Fran, It was so pleasing that your recent Air Fryer replacement was handled in a smooth and efficient manner. If we can assist with any other enquiry in the future please feel free to drop us a message = we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Great appliance 3 in one”

Helpful Report

Posted 1 year ago

Hello Michael Many thanks for your 5 star review of your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Fabulous product and absolutely love the latte colour”

Helpful Report

Posted 1 year ago

Hello Melina Many thanks for taking the time to leave your 5 star comments about your Tower product. Thanks for your valuable order - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Brand New air fryer, great for multiple cooking purposes. Brilliant for all different foods to air fry.”

Helpful Report

Posted 1 year ago

Hello Emmanuel Many thanks for your 5 star review and indeed your valuable order. I hope you enjoy using your Air Fryer - if we can help with any enquiry you may have about your product please drop us a message - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Fast boil exactly like stated”

Helpful Report

Posted 1 year ago

Hello Many thanks for your kind words. I was delighted to read your kettle was as expected. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,819 reviews