Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered the Tower Kettle & Toaster set. Very pleased with my purchase! Love the Tower range!”

Helpful Report

Posted 1 year ago

Hello Carl, Many thanks for your wonderful comments about your Kettle & Toaster set from Tower. Thanks for being such a great customer of Tower - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I have brought 2 dinner warmers for Xmas not tried yet but can’t wait to try”

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Posted 1 year ago

Hello Christopher Many thanks for your valuable order and your kind words about your Tower Buffet Server. Rest assured our Customer Services Team are always available so please feel free to drop us a message if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I love this, so stylish and sleek. The airfryer saves space due to its design and the touch screen display is just brilliant. This air fryer is sturdy and well built. The options seem pretty straight forward too.”

Helpful Report

Posted 1 year ago

Hi Fuzz Thanks for your wonderful 5 star review. I was so pleased to read your comments about your Air Fryer from Tower. Please be assured our Customer Services Team are always available to help Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely, air fryer, looks great, very pleased”

Helpful Report

Posted 1 year ago

Hi Alan Thanks for your 5star comments about your Tower Air Fryer. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“No oven so I purchased ToWeR Air Fryer, It been a life line.Thank you”

Helpful Report

Posted 1 year ago

Hi David It was great to read how our Tower Air Fryer has been a life saver. If we can help in anyway in the future please drop us a message - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Good product”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“⭐ Sturdy, Easy to Use, and Easier to Clean — Cable is Short ⭐ 📝 First Impressions This is quite a tall machine at around 24cm in height, with a shiny finish that looks smart in the kitchen (though it does show fingerprints easily). Assembly was straightforward — the blade section slots neatly into place, and it feels sturdy once fitted. ⚙️ Ease of Use Using it is simple. The blade pierces the tin positively and the built-in magnet holds the tin securely while it turns. I tested it on a Fray Bentos pie tin — it opened with ease as long as you hold and feed it through. The motor is quieter than the Daewoo model I previously tried (and returned), which was noisy, cumbersome, and had a weak magnet that didn’t reach the lid properly. There’s also a handy bottle opener tucked into the alcove underneath, making it multifunctional. ✨ Performance & Results It handles standard tins smoothly and safely. The magnet is strong enough that you don’t worry about the tin slipping, and the lid section with the blade flips fully open, making it easy to get underneath and clean away any food build-up. By comparison, the Daewoo model didn’t even angle far enough to reach the blade area, so gunk would collect there. 🙌 Comfort & Experience The only drawback is the cable length — it’s quite short, so depending on where your sockets are you may need to shuffle it around. At its height, it does take up a bit of counter space, but that also makes it comfortable to use standing up. 💷 Value vs Others It’s sturdier, quieter, easier to clean, and more reliable than the Daewoo model I tried. The added bottle opener makes it better value for money. ✅ Final Verdict A tall, sturdy electric tin opener that opens awkward tins like Fray Bentos with no struggle and is easy to keep clean. The short cable is the only let-down, but overall it’s a dependable, well-designed kitchen gadget.”

Helpful Report

Posted 1 year ago

Hi Amez Many thanks for very comprehensive review. Here at Tower our customers comments and suggestions are very important to us. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant love it”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star comments. We were delighted to read how much you love your product from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Purchased the kettle today 29/9/25 and it is working well. Looks stylish and sales lady Julie at Jersey Electricity was so helpful.”

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Posted 1 year ago

Hello Richard Many thanks for your valuable purchase for your Tower Kettle purchased from our retail partners. We hope you enjoy using your kettle - if we can help with any enquiries in the future our customer services team are always available.. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Nice equipment”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star review about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely beautiful toasties. Best machine I have had”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star review about your Toastie Maker from Tower. Nothing beats a great cheese toastie !!! Keith - Group Customer Services Manager.

Posted 1 year ago

“Tower soup maker was delivered on time and price was perfect”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your wonderful comments about your Tower Soup Maker. Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“We bought this a couple of days ago from Lidl to replace a basic single drawer air fryer. Once I’d read the instructions and had a play around I found it very easy to use and the 2 drawers are convenient. Registering online for the 3 year warranty was pretty simple.”

Helpful Report

Posted 1 year ago

Hello Tracey M Many thanks for your wonderful comments about your Tower product. Please be assured our Customer Services Team are always available to help with any enquiry you may have in the future Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely amazing piece of kit for the kitchen, the finish, the design, the ease of use. Great as a starter or even just an all rounder air fryer as we haven’t been disappointed yet.”

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Posted 1 year ago

Hello Oliver What wonderful comments to receive about your Air Fryer from Tower. Thanks for taking the time to leave your review and for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Great product great price and very quick one delivery”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your wonderful feedback. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. If there is anything we can help with in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“I have a few Tower products and they have never let me down. Well chuffed with my items.”

Helpful Report

Posted 1 year ago

Hello Margaret Many thanks for your wonderful comments We were delighted to read your kind words about the various products you have from Tower - thanks for being such a great customer. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely love this tower air fryer bought this as had good reviews and finding my previous one on the small side this is great as I can cook a whole meal at once saving time and energy. Can keep clean easily all parts come away just a wipe round inside and your done so quick, efficient and energy saving”

Helpful Report

Posted 1 year ago

Hello Lynne What a wonderful review to receive - thank you !!! Everyone here at Tower HQ was delighted to read about your Air Fryer -we love our Air Fryers too !!! If we can assist with any enquiries in the future please feel free to drop us a message - we'd love to hear from you. Thanks again for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“My old air fryer was recalled because of a slim chance of catching on fire. I would like to say how impressed I was on the ease of giving you the details and the speed of receiving my new one. Thank you so much and I’m looking forward to using my replacement air fryer”

Helpful Report

Posted 1 year ago

Hello Hayley Many thanks for taking the time to leave your fantastic 5 star review. Here at Tower the safety of our customers is always of[paramount importance and I was delighted to read our Voluntary Air Fryer Recall Programme was a smooth process for you. Keith - Group Customer Services Manager

Posted 1 year ago

“4 slice bread toaster. Smart appearance and simple logical controls. Seems to toast perfectly and defrost button does the job too. Never had a reheat option but sounds an excellent extra facility though yet to use it. Have used a Tower toasted sandwich maker for a couple of years and that also works very well too”

Helpful Report

Posted 1 year ago

Hello Julian Many thanks for taking the time to leave your 5star comments. I was delighted to read about how you are using your new Tower Toaster. Thanks again for your kind words and indeed for being such a great customer of Tower. Best wishes Keith- Group Customer Services Manager

Posted 1 year ago

“I was very pleased with my kettle I purchased last week. It's sturdy and it's nice to have glass instead of all plastic. Boils water efficiently too.”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments about your Tower kettle. Everyone at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,882 reviews