Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,819 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I chose to have a replacement airfryer due to a product recall. Excellent service provided by Tower, new fryer arrived within days. I would be more than happy to buy any Tower products in future.”

Helpful Report

Posted 10 months ago

Hello Many thanks for taking the time to leave your 5 star comments about Tower. Here at Tower our customers and feedback are so important to us. Keith - Group Customer Services Manager

Posted 10 months ago

“Defo the best airfry ever”

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Posted 10 months ago

Hello Jack Many thanks for your 5 star comments. We were delighted to read your comments about your Tower Air Fryer. Our Customer Services Team are always available if you have any questions in the future. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Very fast delivery, helpful customer service, very happy with price, return and refund absolutely stunning, very happy with this item”

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Posted 10 months ago

Hello Mr Cook Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. With best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Great microwave, stylish and very easy to use , bought on Amazon prime day deal for £66 , delivered within a few days , very happy with my purchase”

Helpful Report

Posted 10 months ago

Hello Thanks for choosing Tower for the purchase of your microwave oven. Please be assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 10 months ago

“I am very happy with new digital Air Fryer it is wonderful i love it”

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Posted 10 months ago

Hello Vikki Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Its no secret that here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 10 months ago

“Excellent product, so easy to use and genuinely will make the same meals you made before taste better when made in this fryer!”

Helpful Report

Posted 10 months ago

Hi Thanks for your wonderful comments about your Tower product -I was delighted to read how easy to use you are finding your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 10 months ago

“Excellent would recommend”

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Posted 10 months ago

Hello Laura Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments and feedback are so important to us. With best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Very thrusting and transparent brand. Alerted and Replaced faulty fryer within a week. Excellent customer service.”

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Posted 10 months ago

Hello Thanks for your kind words. Here at Tower we believe the service we provide is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“Everything was super easy, my air fryer is fabulous”

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Posted 10 months ago

Hello Caroline Many thanks for your 5 star review about your recent contact with our Customer Services Team here at Tower. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager...

Posted 10 months ago

“Well done Tower terrific service replaced faulty Air Fryer within 36 hours of reporting it. Many thanks W Brooks ( Norwich£”

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Posted 10 months ago

Hello Wendy Thanks for your wonderful comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always act quickly to help our customers. Kind regards Keith - Group Customer Services Manager

Posted 10 months ago

“Wow I wish I’d had one of these air fryers years ago it’s so quick and makes things taster better and crispy. It will brilliant when I have my hip replacement no more oven for me…”

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Posted 10 months ago

Hello Many thanks for your review about your magical air fryer. Here at Tower we love our Air Fryers too !!! Everyone at Tower wishes you a speedy recuperation with your pending hip operation. Keith - Group Customer Services Manager

Posted 10 months ago

“Arrived promptly and well packaged.My second purchase.Liked the improvement in style and the added accessories.”

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Posted 10 months ago

Hello Tom Thanks for your review about your recent order and delivery experience for your purchase. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“Excellent versatile air fryer.”

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Posted 10 months ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. Keith - Group Customer Services Manager

Posted 10 months ago

“Looks better bigger”

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Posted 10 months ago

Hello Thanks for your kind words about your Tower Air Fryer. I hope you visit our website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“This is a very lovely air fryer food comes out great and very quick yes I would recommend it”

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Posted 11 months ago

Hello Pauline Many thanks for your 5 star comments and your recommendation for your Tower Air Fryer. We hope you visit our website again very soon to check out great range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“Easy to handle..”

Helpful Report

Posted 11 months ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. I was delighted to read how easy you are finding your product to use If we can assist in anyway please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 11 months ago

“My new Tower Air Fryer 8 L is superb it cooks the food very quickly, and all The family enjoyed it. It saves money and time.👍 I am just sad that the Brand name is removed from the Air Fryer”

Helpful Report

Posted 11 months ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. I was so pleased to read how you and your family enjoy using your Air Fryer. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 11 months ago

“Great service from Sophie at Tower new aifryer arrived very promptly after my old one had packed up”

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Posted 11 months ago

Hello Andrew Many thanks for taking the time to leave your 5 star review. Here at Tower we believe the service we provide to our customers is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Keith - Group Customer Services Manager

Posted 11 months ago

“Really impressed with the recyclable (and probably already recycled) packaging materials in the steam generator iron. Even the plug pins cap! Well done, a pleasant surprise.”

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Posted 11 months ago

Hi Iain Thanks for your kind words about Tower. Here at Tower we recognise the importance of protecting our environment and this is reflected in allof our packaging within our products, Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Seems ok at the moment make great smoothies, that’s all I’ve done in it at the moment”

Helpful Report

Posted 11 months ago

Hello Pam Many thanks for your 5 star comments. I was delighted to read how you are using your Tower product. If we can help in anyway our Customer Services Team are always available to help. Keith - Group Customer Services Manager

Posted 11 months ago

Tower is rated 4.1 based on 5,819 reviews