Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product great price and very quick one delivery”

Helpful Report

Posted 8 months ago

Hello Thanks for taking the time to leave your wonderful feedback. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. If there is anything we can help with in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

“I have a few Tower products and they have never let me down. Well chuffed with my items.”

Helpful Report

Posted 8 months ago

Hello Margaret Many thanks for your wonderful comments We were delighted to read your kind words about the various products you have from Tower - thanks for being such a great customer. Keith - Group Customer Services Manager

Posted 8 months ago

“Absolutely love this tower air fryer bought this as had good reviews and finding my previous one on the small side this is great as I can cook a whole meal at once saving time and energy. Can keep clean easily all parts come away just a wipe round inside and your done so quick, efficient and energy saving”

Helpful Report

Posted 8 months ago

Hello Lynne What a wonderful review to receive - thank you !!! Everyone here at Tower HQ was delighted to read about your Air Fryer -we love our Air Fryers too !!! If we can assist with any enquiries in the future please feel free to drop us a message - we'd love to hear from you. Thanks again for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 8 months ago

“My old air fryer was recalled because of a slim chance of catching on fire. I would like to say how impressed I was on the ease of giving you the details and the speed of receiving my new one. Thank you so much and I’m looking forward to using my replacement air fryer”

Helpful Report

Posted 8 months ago

Hello Hayley Many thanks for taking the time to leave your fantastic 5 star review. Here at Tower the safety of our customers is always of[paramount importance and I was delighted to read our Voluntary Air Fryer Recall Programme was a smooth process for you. Keith - Group Customer Services Manager

Posted 8 months ago

“4 slice bread toaster. Smart appearance and simple logical controls. Seems to toast perfectly and defrost button does the job too. Never had a reheat option but sounds an excellent extra facility though yet to use it. Have used a Tower toasted sandwich maker for a couple of years and that also works very well too”

Helpful Report

Posted 9 months ago

Hello Julian Many thanks for taking the time to leave your 5star comments. I was delighted to read about how you are using your new Tower Toaster. Thanks again for your kind words and indeed for being such a great customer of Tower. Best wishes Keith- Group Customer Services Manager

Posted 8 months ago

“I was very pleased with my kettle I purchased last week. It's sturdy and it's nice to have glass instead of all plastic. Boils water efficiently too.”

Helpful Report

Posted 9 months ago

Hello Thanks for your 5 star comments about your Tower kettle. Everyone at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“Este un magazin foarte bun”

Helpful Report

Posted 9 months ago

Hello Many thanks for your kind words about our website. We hope you revisit our website again very soon. Keith - Group Customer Services Manager

Posted 9 months ago

“Absolutely fantastic air fryer had the tower. 10 in 1 before but nothing lukewarm this one two separate cooking times is a bonus”

Helpful Report

Posted 9 months ago

Hi Nick Many thanks for your 5 star comments about your Tower Air Fryer. If we can assist with any enquiry in the future please feel free to contact our Customer Services Team - we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Have not used it too much at the moment but what I did do I was pleased, may have to do again with very bad stain. Easy to use.”

Helpful Report

Posted 9 months ago

Hello Thanks for your 5 star review about your Tower product. If we can help with any enquiry in the future please feel free to contact us - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Elegant looking kettle”

Helpful Report

Posted 9 months ago

Hello Thanks for your kind words and indeed your valuable order for your Tower Kettle. Everyone here at Tower HQ was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Purchased a tower vortex 5.6 l air fryer and just used to cook bread in .fantastic was a bit doubtfull as at home we have a double stack ninja and with us living for 3 months in our caravan found it hard to live without .but definitely happy with the purchase especially when you consider ninja cost £200 and the tower just under £40 a no brainet”

Helpful Report

Posted 9 months ago

Hello Page Thanks for your wonderful comments and indeed your valuable order for your Air Fryer. Here at Tower we pride ourselves at offering quality products at affordable prices supported by great customer service. If we can help with any enquiry in the future please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Love this kettle. Smart sleek elegant design grey and gold. Very lightweight. Easy remove lid for filling ring pull top brilliant. Lovely pourer. Thinking of getting the matching kitchen wear. Love love this product.”

Helpful Report

Posted 9 months ago

Hello Liz Thanks for your wonderful comments about your Tower Kettle. We hope you visit our website again very soon to check out the matching products. Thanks for being a great customer !!! Keith - Group Customer Services Manager

Posted 9 months ago

“Really like this iron. V smooth and easy to use.”

Helpful Report

(Tower) - Posted 9 months ago

Hello David Many thanks for taking the time to leave your wonderful comments about your Tower Iron. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 9 months ago

“It looks nice. Just made my first cup of coffee, adjusted the temperature manually and it came out at just the right temperature.”

Helpful Report

Posted 9 months ago

Hello Thanks for your valuable 5 star review. Here at Tower our customers comments and feedback are so important to us. I was delighted to read about your coffee machine - there's nothing better than freshly brewed coffee !!! Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Excellent price for this cordless iron I didn’t even know you could get cordless anyway great iron does the job whether corded or cordless heats up quickly perfectly adequate cord length and I Ron very light great for anyone who suffers with dexterity problems such as arthritis”

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Posted 9 months ago

Hello Michelle Many thanks for taking the time to leave your wonderful comments about your Cordless Iron from Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Rest assured if we can assist with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager.

Posted 9 months ago

“Great 11ltr Air fryer, food cooked perfect, Easy clean, and loads room in baskets 10/10”

Helpful Report

Posted 9 months ago

Hello Elizabeth Many thanks for your wonderful comments about your Tower Air Fryer. We do hope you visit our website again very soon to checkout our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Informed customer service that I owned a tower air fryer that had been recalled. Within 48 hours they sent me a new one. Fantastic customer service!!!”

Helpful Report

Posted 9 months ago

Hi Many thanks for your 5 star comments about the recent Customer Service you received from Tower. Here at Tower our customers feedback is so important to us and we believe the service we provide to our customers is different to that of other organisations. Keith - Group Customer Services Manager

Posted 9 months ago

“I chose to have a replacement airfryer due to a product recall. Excellent service provided by Tower, new fryer arrived within days. I would be more than happy to buy any Tower products in future.”

Helpful Report

Posted 9 months ago

Hello Many thanks for taking the time to leave your 5 star comments about Tower. Here at Tower our customers and feedback are so important to us. Keith - Group Customer Services Manager

Posted 9 months ago

“Defo the best airfry ever”

Helpful Report

Posted 9 months ago

Hello Jack Many thanks for your 5 star comments. We were delighted to read your comments about your Tower Air Fryer. Our Customer Services Team are always available if you have any questions in the future. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Very fast delivery, helpful customer service, very happy with price, return and refund absolutely stunning, very happy with this item”

Helpful Report

Posted 10 months ago

Hello Mr Cook Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. With best wishes Keith - Group Customer Services Manager

Posted 10 months ago

Tower is rated 4.2 based on 5,811 reviews