Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a fire risk airfryer... contacted tower..was offered a replacement air fryer or a voucher...opted for the voucher... little bit of confusion at first,but the staff at tower were very helpful...opted for matching kettle and toaster which look good...in the process of decorating my kitchen so appliances will stay boxed up until it's done...3 year guarantee...look forward to my coffee and toast when kitchen has been refurbished...will be adding other appliances as and when needed...thank you for an excellent service..”

Helpful Report

Posted 11 months ago

Hello Jo Many thanks for taking the time to leave your wonderful comments. At Tower the safety of our customers is always of paramount importance. I was delighted to learn our Team helped with your voucher enquiry to allow for your matching kettle and toaster set to be ordered. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“Super product”

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Posted 11 months ago

Hello Aiste Thanks for your 5 star comments about your Tower product. I hope you visit our website very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“This is amazing. I am very happy ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 11 months ago

Hello Thanks for taking the time to leave your 5star review. Here at Tower we were delighted to read your kind words and how happy you were with your Tower product. Rest assured our Customer Services Team are always available to help at any point in the future. Keith - Group Customer Services Manager

Posted 11 months ago

“Very good product”

Helpful Report

Posted 11 months ago

Hello Issah Thanks for your 5 star comments. We were delighted to read about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“Excellent product. Light, easy to manoeuvre and empty.”

Helpful Report

Posted 11 months ago

Hello Thanks for taking the time to leave your wonderful comments about your Tower product. We were delighted you chose Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“I was reluctant to get an air fryer but after bring persuaded I was recommend the Tower Vizion. I am delighted with it, I'm only a few days in but already the things I have cooked have been great....and quick. I'm researching recipes to see what I can do and I'm hoping this will also save on my electricity bill. The trays seem so much more versatile than a basket with regard to multiple item cooking. I would definitely recommend this product.”

Helpful Report

Posted 1 year ago

Hello Julia Many thanks for your valuable review which is appreciated by everyone at Tower. We were all delighted to read you chose Tower for your Air Fryer purchase. Please be assured our Customer Services Team are always available to help with any enquiry you may have . Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I ordered an item from Tower vast range but unfortunately I processed the purchase in error. I contacted customer service straight away and was amazed that Joseph in customer service service contacted me the following day and resolved my problem. I have now received my goods but just wanted to say what brilliant service Joseph gave as I thought it would take ages. Thanks Joseph”

Helpful Report

Posted 1 year ago

Hello Baz Thanks for your wonderful comments about Joseph from our Customer Services Team. Here at Tower we understand on rare occasions things don't go to plan and when this happens our Team always act quickly to help and support our customers. I was delighted Joseph achieved this with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Thank you Tower. I have just received my replacement digital dual basket air fryer. All good at e17”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read your 5 star comments. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant iron easy to use, great it has the option off cordless and corded. Brilliant stream would very much recommend especially for the price.”

Helpful Report

Posted 1 year ago

Hello Sharon Many thanks for taking the time to leave your 5 star review about your Tower Ceraglide Steam Iron. I was delighted to read your comments and indeed your kind recommendation. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Now assembled, really happy with the colour of this, very stylish. The wheels make it way to move around the flat and the fold down sides make it more compact when drying a few items. Love the hanging arms for shirts. This dryer took me and my student son 20 minutes to build. It was a bit daunting at first when saw all the rods in the box but soon got hang of it. The large photo on the box helped to show where the silver rods went. It was more useful as a quick guide than the small image in the manual. It would be useful to have letters that are highlighted in the manual on the plastic bags the rods came in for easy identifying like you get with kid’s toys sets.”

Helpful Report

Posted 1 year ago

Hello Jane Thanks for your wonderful comments about your Tower product. Hereat Tower we understand new products can be a little daunting at first that's why our Customer Services Team are always happy to help with any enquiry we receive. If we can help with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Great buy, worth the money.”

Helpful Report

Posted 1 year ago

Hi Jn Thanks for your 5 star review for your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith- Group Customer Services Manager

Posted 1 year ago

“5 stars from me! This frozen drinks machine is absolutely fab! From strawberry daiquiris to iced frappes it has got you covered! I love the modern design and it's so easy and convenient to use, definitely recommend.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star review regarding your Tower product There's nothing like a refreshing strawberry daiquiris or iced frappes. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Hi. This is my second Tower air fryer (Vortx) received as replacement for previous problem unit. I have always found Tower air products excellent quality. My only criticism would that the replacement unit I receive is biege and the white figures on the biege knobs are very difficult to read.”

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Posted 1 year ago

Hello Stephen Many thanks for taking the time to leave your 5 star comments. Here at Tower our customers feedback is always welcomed as it allows us to review and wherever required improve upon the products and services Thanks for your kind words regarding Tower and your Air Fryer - rest assured your recommendation has been passed across to our Product Development Teams. Keith - Group Customer Services Manager

Posted 1 year ago

“its very good”

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Posted 1 year ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our Tower website again very soon to checkout our great range of products Keith - Group Customer Services Manager

Posted 1 year ago

“I have always used Tower Kitchen Ware. Just purchase another of their kettles with the added bonus of extended 3 year guarantee”

Helpful Report

Posted 1 year ago

Hello Tommyshortlegs Thanks for your 5 star review about Tower. We were delighted to read about your latest order for your kettle. Everyone here at Tower HQ really appreciates your valuable order - thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Wow she is big, takes a large chicken no problem. We cooked a large pork leg and in the morning we got tender meat that was like pulled pork, so easy to use. Even started to us the warm feature as we get taken aways .Well made ,looks nice”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Ver good weight of iron, great to have a long thick cord. Very impressed for the price paid”

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Posted 1 year ago

Hi LJH Many thanks for your 5 star review of your Steam Iron from Tower. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Have always been worried about using an air fryer, however not worried anymore. Excellent product, easy to use. Quick and easy cooking and find myself looking for the air fryer logo on a food shop. Highly recommended.”

Helpful Report

Posted 1 year ago

Hello Dean Thanks for your very valuable comments. Here at Tower we understand using a new product can be a little daunting - that's why our Customer Services Team are always available to assist with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Makes a lovely cup of tea and beautiful design”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star review. We were delighted to read about the delicious cups of tea made from your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased a 'new', to me THANK YOU Great Customer Service as always TOFSCordless Steam Iron from TOFS, just this morning. It will make a massive impact to my life. And I can't wait to get 'stuck' in!! Em”

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Posted 1 year ago

Hello Emma Many thanks for your wonderful comments about your Cordless Steam Iron from Tower. Our customers comments and feedback are so important to us as they allow us to stay at the forefront of delivering excellence in the services and products we provide. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,882 reviews