Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,828 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't use it yet its gorgeous looking forward to using x”

Helpful Report

Posted 6 months ago

Hello Elaine Many thanks for taking the time to leave your valuable review about your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 6 months ago

“Great for the money and simple to use 2 knobs 1 heat control and the other on and time on. Nice 10/10.”

Helpful Report

Posted 7 months ago

Hello Alex Many thanks for taking the time to leave your 10/10 review for your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Love this kettle having different colours is fantastic the blue is perfect.Boils quickly”

Helpful Report

Posted 7 months ago

Hello Christine Many thanks for your kind words and indeed your valuable order for your kettle from Tower. We hope you visit our website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Excellent love great price”

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Posted 7 months ago

Hello Mark Thanks for your 5 star review about your Tower product. Here at Tower we are proud to provide quality products at affordable prices supported by great customer service. Keith - Group Customer Services Manager

Posted 7 months ago

“Absolutely over the moon with this, love the fact that it heats straight away, haven’t used my oven since”

Helpful Report

Posted 7 months ago

Hello Denise Many thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Very pleased with the product.”

Helpful Report

Posted 7 months ago

Hello We were delighted to read your comments about how pleased you were with your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 7 months ago

“Purchased from Tesco stores found your product at a reasonable price. Decided to buy the deep fill toaster. We are really happy this product works well.”

Helpful Report

Posted 7 months ago

Hello To The Smith Family Many thanks for taking the time to leave your wonderful comments about your Deep Fill Toaster. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Keith - Group Customer Services Manager

Posted 7 months ago

“I absolutely love the tower range all beautiful appliances.”

Helpful Report

Posted 7 months ago

Hello Tina Thanks for taking the time to leave your 5 star review and indeed for being a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Looks really good. Nice and easy to operating . Not too big and can fit a dinner plate in. Goes well with my grey kitchen cupboard.”

Helpful Report

Posted 7 months ago

Hello Lindsey Thanks for your wonderful comments and photograph of your Tower microwave. We were delighted to see how your microwave has made a great addition to your kitchen Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Cavaletto Toaster completes my set with the kettle and airfryer”

Helpful Report

Posted 7 months ago

Hello Many thanks for talking the time to leave your 5 star comments which is always welcomed by Tower. We were delighted to read how your Caveletto Toaster has completed your set Thanks for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 7 months ago

“I love it it’s just super easy to use and cooks perfectly. I should of buy it before!”

Helpful Report

Posted 7 months ago

Hello Amanda Many thanks for your kind words about your Tower product. We hope you visit our Tower website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“Swift delivery from Amazon. Nice compact unit that replaces my Daewoo model”

Helpful Report

Posted 7 months ago

Hello Many thanks for your 5 star review about your Tower product. I was delighted to read how your parcel was delivered swiftly by our retail partners. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“I’ve just purchased a Tower microwave. It’s really great. I also have a Tower Airfryer and pressure cooker. Great appliances.”

Helpful Report

Posted 7 months ago

Hello Glenys Many thanks for your comments and indeed your valuable order. Here at Tower our customers comments and feedback are so important to us. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 7 months ago

“Had a fire risk airfryer... contacted tower..was offered a replacement air fryer or a voucher...opted for the voucher... little bit of confusion at first,but the staff at tower were very helpful...opted for matching kettle and toaster which look good...in the process of decorating my kitchen so appliances will stay boxed up until it's done...3 year guarantee...look forward to my coffee and toast when kitchen has been refurbished...will be adding other appliances as and when needed...thank you for an excellent service..”

Helpful Report

Posted 7 months ago

Hello Jo Many thanks for taking the time to leave your wonderful comments. At Tower the safety of our customers is always of paramount importance. I was delighted to learn our Team helped with your voucher enquiry to allow for your matching kettle and toaster set to be ordered. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“Super product”

Helpful Report

Posted 8 months ago

Hello Aiste Thanks for your 5 star comments about your Tower product. I hope you visit our website very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“This is amazing. I am very happy ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 8 months ago

Hello Thanks for taking the time to leave your 5star review. Here at Tower we were delighted to read your kind words and how happy you were with your Tower product. Rest assured our Customer Services Team are always available to help at any point in the future. Keith - Group Customer Services Manager

Posted 7 months ago

“Very good product”

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Posted 8 months ago

Hello Issah Thanks for your 5 star comments. We were delighted to read about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“Excellent product. Light, easy to manoeuvre and empty.”

Helpful Report

Posted 8 months ago

Hello Thanks for taking the time to leave your wonderful comments about your Tower product. We were delighted you chose Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“I was reluctant to get an air fryer but after bring persuaded I was recommend the Tower Vizion. I am delighted with it, I'm only a few days in but already the things I have cooked have been great....and quick. I'm researching recipes to see what I can do and I'm hoping this will also save on my electricity bill. The trays seem so much more versatile than a basket with regard to multiple item cooking. I would definitely recommend this product.”

Helpful Report

Posted 8 months ago

Hello Julia Many thanks for your valuable review which is appreciated by everyone at Tower. We were all delighted to read you chose Tower for your Air Fryer purchase. Please be assured our Customer Services Team are always available to help with any enquiry you may have . Kind regards Keith - Group Customer Services Manager

Posted 8 months ago

“I ordered an item from Tower vast range but unfortunately I processed the purchase in error. I contacted customer service straight away and was amazed that Joseph in customer service service contacted me the following day and resolved my problem. I have now received my goods but just wanted to say what brilliant service Joseph gave as I thought it would take ages. Thanks Joseph”

Helpful Report

Posted 8 months ago

Hello Baz Thanks for your wonderful comments about Joseph from our Customer Services Team. Here at Tower we understand on rare occasions things don't go to plan and when this happens our Team always act quickly to help and support our customers. I was delighted Joseph achieved this with your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

Tower is rated 4.1 based on 5,828 reviews