Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always used Tower Kitchen Ware. Just purchase another of their kettles with the added bonus of extended 3 year guarantee”

Helpful Report

Posted 7 months ago

Hello Tommyshortlegs Thanks for your 5 star review about Tower. We were delighted to read about your latest order for your kettle. Everyone here at Tower HQ really appreciates your valuable order - thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Wow she is big, takes a large chicken no problem. We cooked a large pork leg and in the morning we got tender meat that was like pulled pork, so easy to use. Even started to us the warm feature as we get taken aways .Well made ,looks nice”

Helpful Report

Posted 7 months ago

Hello Thanks for your wonderful comments about your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Ver good weight of iron, great to have a long thick cord. Very impressed for the price paid”

Helpful Report

Posted 7 months ago

Hi LJH Many thanks for your 5 star review of your Steam Iron from Tower. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Kind regards Keith - Group Customer Services Manager

Posted 7 months ago

“Have always been worried about using an air fryer, however not worried anymore. Excellent product, easy to use. Quick and easy cooking and find myself looking for the air fryer logo on a food shop. Highly recommended.”

Helpful Report

Posted 7 months ago

Hello Dean Thanks for your very valuable comments. Here at Tower we understand using a new product can be a little daunting - that's why our Customer Services Team are always available to assist with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Makes a lovely cup of tea and beautiful design”

Helpful Report

Posted 7 months ago

Hello Thanks for your 5 star review. We were delighted to read about the delicious cups of tea made from your Tower product. We hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“I purchased a 'new', to me THANK YOU Great Customer Service as always TOFSCordless Steam Iron from TOFS, just this morning. It will make a massive impact to my life. And I can't wait to get 'stuck' in!! Em”

Helpful Report

Posted 7 months ago

Hello Emma Many thanks for your wonderful comments about your Cordless Steam Iron from Tower. Our customers comments and feedback are so important to us as they allow us to stay at the forefront of delivering excellence in the services and products we provide. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“I have ordered the Tower Kettle & Toaster set. Very pleased with my purchase! Love the Tower range!”

Helpful Report

Posted 7 months ago

Hello Carl, Many thanks for your wonderful comments about your Kettle & Toaster set from Tower. Thanks for being such a great customer of Tower - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 7 months ago

“I have brought 2 dinner warmers for Xmas not tried yet but can’t wait to try”

Helpful Report

Posted 7 months ago

Hello Christopher Many thanks for your valuable order and your kind words about your Tower Buffet Server. Rest assured our Customer Services Team are always available so please feel free to drop us a message if you have any enquiries. Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“I love this, so stylish and sleek. The airfryer saves space due to its design and the touch screen display is just brilliant. This air fryer is sturdy and well built. The options seem pretty straight forward too.”

Helpful Report

Posted 7 months ago

Hi Fuzz Thanks for your wonderful 5 star review. I was so pleased to read your comments about your Air Fryer from Tower. Please be assured our Customer Services Team are always available to help Best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Lovely, air fryer, looks great, very pleased”

Helpful Report

Posted 8 months ago

Hi Alan Thanks for your 5star comments about your Tower Air Fryer. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“No oven so I purchased ToWeR Air Fryer, It been a life line.Thank you”

Helpful Report

Posted 8 months ago

Hi David It was great to read how our Tower Air Fryer has been a life saver. If we can help in anyway in the future please drop us a message - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 8 months ago

“Good product”

Helpful Report

Posted 8 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“⭐ Sturdy, Easy to Use, and Easier to Clean — Cable is Short ⭐ 📝 First Impressions This is quite a tall machine at around 24cm in height, with a shiny finish that looks smart in the kitchen (though it does show fingerprints easily). Assembly was straightforward — the blade section slots neatly into place, and it feels sturdy once fitted. ⚙️ Ease of Use Using it is simple. The blade pierces the tin positively and the built-in magnet holds the tin securely while it turns. I tested it on a Fray Bentos pie tin — it opened with ease as long as you hold and feed it through. The motor is quieter than the Daewoo model I previously tried (and returned), which was noisy, cumbersome, and had a weak magnet that didn’t reach the lid properly. There’s also a handy bottle opener tucked into the alcove underneath, making it multifunctional. ✨ Performance & Results It handles standard tins smoothly and safely. The magnet is strong enough that you don’t worry about the tin slipping, and the lid section with the blade flips fully open, making it easy to get underneath and clean away any food build-up. By comparison, the Daewoo model didn’t even angle far enough to reach the blade area, so gunk would collect there. 🙌 Comfort & Experience The only drawback is the cable length — it’s quite short, so depending on where your sockets are you may need to shuffle it around. At its height, it does take up a bit of counter space, but that also makes it comfortable to use standing up. 💷 Value vs Others It’s sturdier, quieter, easier to clean, and more reliable than the Daewoo model I tried. The added bottle opener makes it better value for money. ✅ Final Verdict A tall, sturdy electric tin opener that opens awkward tins like Fray Bentos with no struggle and is easy to keep clean. The short cable is the only let-down, but overall it’s a dependable, well-designed kitchen gadget.”

Helpful Report

Posted 8 months ago

Hi Amez Many thanks for very comprehensive review. Here at Tower our customers comments and suggestions are very important to us. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Brilliant love it”

Helpful Report

Posted 8 months ago

Hello Many thanks for your 5 star comments. We were delighted to read how much you love your product from Tower. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Purchased the kettle today 29/9/25 and it is working well. Looks stylish and sales lady Julie at Jersey Electricity was so helpful.”

Helpful Report

Posted 8 months ago

Hello Richard Many thanks for your valuable purchase for your Tower Kettle purchased from our retail partners. We hope you enjoy using your kettle - if we can help with any enquiries in the future our customer services team are always available.. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Nice equipment”

Helpful Report

Posted 8 months ago

Hello Thanks for your 5 star review about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 8 months ago

“Absolutely beautiful toasties. Best machine I have had”

Helpful Report

Posted 8 months ago

Hello Thanks for your 5 star review about your Toastie Maker from Tower. Nothing beats a great cheese toastie !!! Keith - Group Customer Services Manager.

Posted 8 months ago

“Tower soup maker was delivered on time and price was perfect”

Helpful Report

Posted 8 months ago

Hello Many thanks for taking the time to leave your wonderful comments about your Tower Soup Maker. Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“We bought this a couple of days ago from Lidl to replace a basic single drawer air fryer. Once I’d read the instructions and had a play around I found it very easy to use and the 2 drawers are convenient. Registering online for the 3 year warranty was pretty simple.”

Helpful Report

Posted 8 months ago

Hello Tracey M Many thanks for your wonderful comments about your Tower product. Please be assured our Customer Services Team are always available to help with any enquiry you may have in the future Best wishes Keith - Group Customer Services Manager

Posted 8 months ago

“Absolutely amazing piece of kit for the kitchen, the finish, the design, the ease of use. Great as a starter or even just an all rounder air fryer as we haven’t been disappointed yet.”

Helpful Report

Posted 8 months ago

Hello Oliver What wonderful comments to receive about your Air Fryer from Tower. Thanks for taking the time to leave your review and for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 8 months ago

Tower is rated 4.2 based on 5,811 reviews