Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a tower vortex 5.6 l air fryer and just used to cook bread in .fantastic was a bit doubtfull as at home we have a double stack ninja and with us living for 3 months in our caravan found it hard to live without .but definitely happy with the purchase especially when you consider ninja cost £200 and the tower just under £40 a no brainet”

Helpful Report

Posted 6 months ago

Hello Page Thanks for your wonderful comments and indeed your valuable order for your Air Fryer. Here at Tower we pride ourselves at offering quality products at affordable prices supported by great customer service. If we can help with any enquiry in the future please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Love this kettle. Smart sleek elegant design grey and gold. Very lightweight. Easy remove lid for filling ring pull top brilliant. Lovely pourer. Thinking of getting the matching kitchen wear. Love love this product.”

Helpful Report

Posted 6 months ago

Hello Liz Thanks for your wonderful comments about your Tower Kettle. We hope you visit our website again very soon to check out the matching products. Thanks for being a great customer !!! Keith - Group Customer Services Manager

Posted 6 months ago

“Really like this iron. V smooth and easy to use.”

Helpful Report

(Tower) - Posted 6 months ago

Hello David Many thanks for taking the time to leave your wonderful comments about your Tower Iron. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 6 months ago

“It looks nice. Just made my first cup of coffee, adjusted the temperature manually and it came out at just the right temperature.”

Helpful Report

Posted 6 months ago

Hello Thanks for your valuable 5 star review. Here at Tower our customers comments and feedback are so important to us. I was delighted to read about your coffee machine - there's nothing better than freshly brewed coffee !!! Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Excellent price for this cordless iron I didn’t even know you could get cordless anyway great iron does the job whether corded or cordless heats up quickly perfectly adequate cord length and I Ron very light great for anyone who suffers with dexterity problems such as arthritis”

Helpful Report

Posted 6 months ago

Hello Michelle Many thanks for taking the time to leave your wonderful comments about your Cordless Iron from Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Rest assured if we can assist with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager.

Posted 6 months ago

“Great 11ltr Air fryer, food cooked perfect, Easy clean, and loads room in baskets 10/10”

Helpful Report

Posted 6 months ago

Hello Elizabeth Many thanks for your wonderful comments about your Tower Air Fryer. We do hope you visit our website again very soon to checkout our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Informed customer service that I owned a tower air fryer that had been recalled. Within 48 hours they sent me a new one. Fantastic customer service!!!”

Helpful Report

Posted 6 months ago

Hi Many thanks for your 5 star comments about the recent Customer Service you received from Tower. Here at Tower our customers feedback is so important to us and we believe the service we provide to our customers is different to that of other organisations. Keith - Group Customer Services Manager

Posted 6 months ago

“I chose to have a replacement airfryer due to a product recall. Excellent service provided by Tower, new fryer arrived within days. I would be more than happy to buy any Tower products in future.”

Helpful Report

Posted 6 months ago

Hello Many thanks for taking the time to leave your 5 star comments about Tower. Here at Tower our customers and feedback are so important to us. Keith - Group Customer Services Manager

Posted 6 months ago

“Defo the best airfry ever”

Helpful Report

Posted 6 months ago

Hello Jack Many thanks for your 5 star comments. We were delighted to read your comments about your Tower Air Fryer. Our Customer Services Team are always available if you have any questions in the future. Best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Very fast delivery, helpful customer service, very happy with price, return and refund absolutely stunning, very happy with this item”

Helpful Report

Posted 6 months ago

Hello Mr Cook Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. With best wishes Keith - Group Customer Services Manager

Posted 6 months ago

“Great microwave, stylish and very easy to use , bought on Amazon prime day deal for £66 , delivered within a few days , very happy with my purchase”

Helpful Report

Posted 6 months ago

Hello Thanks for choosing Tower for the purchase of your microwave oven. Please be assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 6 months ago

“I am very happy with new digital Air Fryer it is wonderful i love it”

Helpful Report

Posted 7 months ago

Hello Vikki Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Its no secret that here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 7 months ago

“Excellent product, so easy to use and genuinely will make the same meals you made before taste better when made in this fryer!”

Helpful Report

Posted 7 months ago

Hi Thanks for your wonderful comments about your Tower product -I was delighted to read how easy to use you are finding your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 7 months ago

“Excellent would recommend”

Helpful Report

Posted 7 months ago

Hello Laura Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments and feedback are so important to us. With best wishes Keith - Group Customer Services Manager

Posted 7 months ago

“Very thrusting and transparent brand. Alerted and Replaced faulty fryer within a week. Excellent customer service.”

Helpful Report

Posted 7 months ago

Hello Thanks for your kind words. Here at Tower we believe the service we provide is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 7 months ago

“Everything was super easy, my air fryer is fabulous”

Helpful Report

Posted 7 months ago

Hello Caroline Many thanks for your 5 star review about your recent contact with our Customer Services Team here at Tower. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager...

Posted 7 months ago

“Well done Tower terrific service replaced faulty Air Fryer within 36 hours of reporting it. Many thanks W Brooks ( Norwich£”

Helpful Report

Posted 7 months ago

Hello Wendy Thanks for your wonderful comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always act quickly to help our customers. Kind regards Keith - Group Customer Services Manager

Posted 7 months ago

“Wow I wish I’d had one of these air fryers years ago it’s so quick and makes things taster better and crispy. It will brilliant when I have my hip replacement no more oven for me…”

Helpful Report

Posted 7 months ago

Hello Many thanks for your review about your magical air fryer. Here at Tower we love our Air Fryers too !!! Everyone at Tower wishes you a speedy recuperation with your pending hip operation. Keith - Group Customer Services Manager

Posted 7 months ago

“Arrived promptly and well packaged.My second purchase.Liked the improvement in style and the added accessories.”

Helpful Report

Posted 7 months ago

Hello Tom Thanks for your review about your recent order and delivery experience for your purchase. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 7 months ago

“Excellent versatile air fryer.”

Helpful Report

Posted 7 months ago

Hello Thanks for your 5 star comments about your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. Keith - Group Customer Services Manager

Posted 7 months ago

Tower is rated 4.2 based on 5,757 reviews