Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Este un magazin foarte bun”

Helpful Report

Posted 1 year ago

Hello Many thanks for your kind words about our website. We hope you revisit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely fantastic air fryer had the tower. 10 in 1 before but nothing lukewarm this one two separate cooking times is a bonus”

Helpful Report

Posted 1 year ago

Hi Nick Many thanks for your 5 star comments about your Tower Air Fryer. If we can assist with any enquiry in the future please feel free to contact our Customer Services Team - we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Have not used it too much at the moment but what I did do I was pleased, may have to do again with very bad stain. Easy to use.”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star review about your Tower product. If we can help with any enquiry in the future please feel free to contact us - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Elegant looking kettle”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words and indeed your valuable order for your Tower Kettle. Everyone here at Tower HQ was delighted to read your review. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Purchased a tower vortex 5.6 l air fryer and just used to cook bread in .fantastic was a bit doubtfull as at home we have a double stack ninja and with us living for 3 months in our caravan found it hard to live without .but definitely happy with the purchase especially when you consider ninja cost £200 and the tower just under £40 a no brainet”

Helpful Report

Posted 1 year ago

Hello Page Thanks for your wonderful comments and indeed your valuable order for your Air Fryer. Here at Tower we pride ourselves at offering quality products at affordable prices supported by great customer service. If we can help with any enquiry in the future please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Love this kettle. Smart sleek elegant design grey and gold. Very lightweight. Easy remove lid for filling ring pull top brilliant. Lovely pourer. Thinking of getting the matching kitchen wear. Love love this product.”

Helpful Report

Posted 1 year ago

Hello Liz Thanks for your wonderful comments about your Tower Kettle. We hope you visit our website again very soon to check out the matching products. Thanks for being a great customer !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Really like this iron. V smooth and easy to use.”

Helpful Report

(Tower) - Posted 1 year ago

Hello David Many thanks for taking the time to leave your wonderful comments about your Tower Iron. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“It looks nice. Just made my first cup of coffee, adjusted the temperature manually and it came out at just the right temperature.”

Helpful Report

Posted 1 year ago

Hello Thanks for your valuable 5 star review. Here at Tower our customers comments and feedback are so important to us. I was delighted to read about your coffee machine - there's nothing better than freshly brewed coffee !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent price for this cordless iron I didn’t even know you could get cordless anyway great iron does the job whether corded or cordless heats up quickly perfectly adequate cord length and I Ron very light great for anyone who suffers with dexterity problems such as arthritis”

Helpful Report

Posted 1 year ago

Hello Michelle Many thanks for taking the time to leave your wonderful comments about your Cordless Iron from Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. Rest assured if we can assist with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager.

Posted 1 year ago

“Great 11ltr Air fryer, food cooked perfect, Easy clean, and loads room in baskets 10/10”

Helpful Report

Posted 1 year ago

Hello Elizabeth Many thanks for your wonderful comments about your Tower Air Fryer. We do hope you visit our website again very soon to checkout our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Informed customer service that I owned a tower air fryer that had been recalled. Within 48 hours they sent me a new one. Fantastic customer service!!!”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about the recent Customer Service you received from Tower. Here at Tower our customers feedback is so important to us and we believe the service we provide to our customers is different to that of other organisations. Keith - Group Customer Services Manager

Posted 1 year ago

“I chose to have a replacement airfryer due to a product recall. Excellent service provided by Tower, new fryer arrived within days. I would be more than happy to buy any Tower products in future.”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments about Tower. Here at Tower our customers and feedback are so important to us. Keith - Group Customer Services Manager

Posted 1 year ago

“Defo the best airfry ever”

Helpful Report

Posted 1 year ago

Hello Jack Many thanks for your 5 star comments. We were delighted to read your comments about your Tower Air Fryer. Our Customer Services Team are always available if you have any questions in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very fast delivery, helpful customer service, very happy with price, return and refund absolutely stunning, very happy with this item”

Helpful Report

Posted 1 year ago

Hello Mr Cook Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. With best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great microwave, stylish and very easy to use , bought on Amazon prime day deal for £66 , delivered within a few days , very happy with my purchase”

Helpful Report

Posted 1 year ago

Hello Thanks for choosing Tower for the purchase of your microwave oven. Please be assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“I am very happy with new digital Air Fryer it is wonderful i love it”

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Posted 1 year ago

Hello Vikki Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Its no secret that here at Tower we love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product, so easy to use and genuinely will make the same meals you made before taste better when made in this fryer!”

Helpful Report

Posted 1 year ago

Hi Thanks for your wonderful comments about your Tower product -I was delighted to read how easy to use you are finding your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent would recommend”

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Posted 1 year ago

Hello Laura Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments and feedback are so important to us. With best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very thrusting and transparent brand. Alerted and Replaced faulty fryer within a week. Excellent customer service.”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words. Here at Tower we believe the service we provide is different to that of other organisations and I was delighted to read this was the case with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Everything was super easy, my air fryer is fabulous”

Helpful Report

Posted 1 year ago

Hello Caroline Many thanks for your 5 star review about your recent contact with our Customer Services Team here at Tower. If we can assist with any enquiry in the future please feel free to drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager...

Posted 1 year ago

Tower is rated 4.1 based on 5,882 reviews