Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my Tower Air Fryer. Excellent service when needed replacement.”

Helpful Report

Posted 9 months ago

Hello Eleanor I was delighted to read about the excellent service you received following the recent replacement of your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“OMG this is the best air fryer the food comes out so tasty, looks fabulous in my kitchen, very happy”

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Posted 9 months ago

Hello Thanks for your wonderful comments about your Air Fryer from Tower. I was delighted to read about the delicious meals you have prepared. Keith - Group Customer Services Manager

Posted 9 months ago

“I had a replacement air fryer after mine was on the recall list got in touch with Tower had replacement 3 days later very good service”

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Posted 9 months ago

Hello Fran, It was so pleasing that your recent Air Fryer replacement was handled in a smooth and efficient manner. If we can assist with any other enquiry in the future please feel free to drop us a message = we'd love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Great appliance 3 in one”

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Posted 9 months ago

Hello Michael Many thanks for your 5 star review of your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 9 months ago

“Fabulous product and absolutely love the latte colour”

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Posted 9 months ago

Hello Melina Many thanks for taking the time to leave your 5 star comments about your Tower product. Thanks for your valuable order - we hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 9 months ago

“Brand New air fryer, great for multiple cooking purposes. Brilliant for all different foods to air fry.”

Helpful Report

Posted 10 months ago

Hello Emmanuel Many thanks for your 5 star review and indeed your valuable order. I hope you enjoy using your Air Fryer - if we can help with any enquiry you may have about your product please drop us a message - our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Fast boil exactly like stated”

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Posted 10 months ago

Hello Many thanks for your kind words. I was delighted to read your kettle was as expected. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“Have received quickly a replacement for the recall of my Tower. The temperature control does not turn to 200 . It stops at 180. I wonder about the accuracy of the temperature.”

Helpful Report

Posted 10 months ago

Hello Thanks for your 5 star comments. I was sorry to read about the enquiry relating to your temperature setting. One of our Team will be in contact with you very soon to see how we can help. Keith - Group Customer Services Manager

Posted 10 months ago

“Tower Grey 3.8 Litre Air Fryer was received on 22/04/25 to replace the Faulty Air Fryer that was in a news article two weeks ago, Emails were exchanged between myself & customer service, completely free due to the Faulty Air Fryer in article, I am very happy with the new Air Fryer”

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Posted 10 months ago

Hello Julie I was delighted to read your valuable comments about the smooth exchange for your Air Fryer. If we can assist with any further enquiries please feel free to contact us Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Lovely air fryer cook brilliant”

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Posted 10 months ago

Hello Nicole Thanks for your kind words about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Lovely design and I like the way it cooks thank you”

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Posted 10 months ago

Hello Steven Thanks for taking the time to leave your 5 star comments about your product from Tower. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 10 months ago

“Have just received our Tower replacement air fryer, this has replaced a recall product. Thank you Tower for your swift service and support from recall to replacement and delivery. A wonderful upgrade. Highly recommended.”

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Posted 10 months ago

Hello Many thanks for your wonderful comments about your replacement Air Fryer. I was delighted to read how smoothly the replacement process was. Best wishes Keith - Group Customer Services Manager

Posted 10 months ago

“Only received the unit today very pleased with build quality and functions, looking forward to dinner this evening”

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Posted 10 months ago

Hello Ian Many thanks for your kind words about your Tower product Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 10 months ago

“I can’t praise Tower enough. My air fryer was one that was recalled, I filled in the required information online Monday and my chosen replacement was delivered today (Thurs) One satisfied customer, thank you!”

Helpful Report

Posted 10 months ago

Hello Carol It was wonderful to read your kind words about the recent replacement of your Air Fryer. If we can help with any other enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“Very happy”

Helpful Report

Posted 10 months ago

Hello We were pleased to read how happy you were with Tower and your Tower product. Rest assured our Customer Services Team are always available should you need any help in the future. Keith - Group Customer Services Manager

Posted 10 months ago

“Received a new air fryer as a product replacement. Arrived within a week. This model is bigger and better than the one it replaced. Thank you to all the team at Tower for a superb service.”

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Posted 10 months ago

Hello John Thanks for your kind words about the recent service received from Tower. It was so pleasing to read how happy you were with your replacement Air Fryer. Keith - Group Customer Services Manager

Posted 10 months ago

“Nice replacement item delivered 7 days after despatch many thanks”

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Posted 10 months ago

Hi Marilyn Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments are so important to us and it was so pleasing to read about the delivery experience for your replacement product. Keith - Group Customer Services Manager

Posted 10 months ago

“Found out on Saturday that my air fryer was being recalled.It was easy to apply for a new one.My replacement arrived today, Tuesday, very quick service,thank you.”

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Posted 10 months ago

Hello June It was wonderful to read about your quick and efficient experience with Tower. If we can help with any enquiry in the future we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

“Excellent customer service from Ezmie when my air fryer malfunctioned.”

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Posted 10 months ago

Hello Linda, Many thanks for taking the time to leave your 5 star comments. I was delighted to tread how Ezmie from our Customer Services Team helped with your recent enquiry. Ezmie is one of the many stars we have hereat Tower who love helping our customers with their enquiries. Keith - Group Customer Services Manager

Posted 10 months ago

“It’s really good and cooks food really nicely. It took me a while to learn how to use it but it’s all good now. I still don’t know what setting for some foods that are not options on tab but I still really love this airfyer”

Helpful Report

Posted 10 months ago

Hello Thanks for your valuable comments about your Air Fryer. Here at Tower we understand on occasions new products may take a little time to get accustomed to - that's why our Customer Services Team are always available to help whenever needed. If we can help with anything please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 10 months ago

Tower is rated 4.2 based on 5,757 reviews