Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,819 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product recommend to anyone does exactly what it says”

Helpful Report

Posted 11 months ago

Hello Many thanks for taking the time to leave your 5 star review. I was delighted to read how your expectations have been met with your Tower product Keith - Group Customer Services Manager

Posted 11 months ago

“Just tried my steamer for the first time and it was brilliant. Will save me loads of time and no need to wrestle with the ironing board”

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Posted 11 months ago

Hello Joan Thanks for your wonderful comments about your Garment Steamer from Tower. Everyone at Tower HQ was delighted to read your kind words and appreciates your valuable order. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“Great product, does what it says on the tin 😉😁”

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Posted 11 months ago

Hello Thanks for your 5 star comments about your Tower product. I was pleased to read your Tower product meets your expectations. If we can help with any enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 11 months ago

“Good Quality And Fast Delivery”

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Posted 11 months ago

Hello Melvin Many thanks for taking the time to leave your 5 star review. I was so pleased to read about the smooth order and delivery experience for your Tower product. Rest assured our customer service team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 11 months ago

“Lovely sir fryer at good value.”

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Posted 1 year ago

Hello Sara Thanks for your wonderful comments about your Tower Air Fryer. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“The price was competitive. The air fryer was easy to use. Very pleased.”

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Posted 1 year ago

Hello Many thanks for your 5 star review Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very good product would amend”

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Posted 1 year ago

Hi Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Good Vale for money”

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Posted 1 year ago

Hello Sonia Many thanks for your kind words for your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use. Made this for the first use. Definitely recommend”

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Posted 1 year ago

Hello Annette Thanks for taking the time to leave your review and photograph of your Tower product. I was so pleased to read how easy to use you were finding your Tower product. If we can help with any enquiry in the future please drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Happy so far , easy use , not overly priced works well light and compact would recommend”

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Posted 1 year ago

Hello Kilkenny Thanks for your 5 star comments about your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by excellent Customer Service. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“I bought the Xpress Steam Generator Iron to replace my Tefal and i can honestly say it makes ironing a pleasure! Fab! Would definitely recommend :)”

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Posted 1 year ago

Hello Susie Thanks for your great comments. I was delighted to read how much of a pleasure ironing is now with our Xpress Steam Generator iron. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product wish I had brought one sooner?”

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Posted 1 year ago

Hello Mark Thanks for your 5 star comments and indeed your valuable purchase from Tower. Our Customer Services Team are always on hand to help with any enquiries you may have in the future so if we can help please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 1 year ago

“I wasn’t sure what to expect my Ninja air fryer dies so I went for the tower dues layer air fryer and we are impressed Cooke’s great and has the sync setting allowing two different foods to be ready at the same time really happy”

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Posted 1 year ago

Hello Peter Thanks for taking the time to leave your wonderful comments about your Air Fryer from Tower. Everyone here at Tower HQ was delighted to read your kind words and indeed to receive your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Brought my new air fryer a week ago must say it’s the best item I’ve ever brought very easy to use”

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Posted 1 year ago

Hello Mrs Dudley Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments are so important to us. I was delighted to read your kind words about your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I recently purchased this small slow cooker, and it has truly transformed my cooking experience! The quality of this appliance is outstanding—sturdy, efficient, and perfectly sized for my needs. As someone with a busy lifestyle, finding time to prepare healthy meals can be a challenge. This slow cooker has been a game-changer for my diet. I can easily toss in fresh ingredients in the morning and come home to a delicious, nutritious meal ready to enjoy. The even cooking ensures that everything is perfectly tender and packed with flavor, without any fuss. I love how it allows me to control the ingredients and portion sizes, making it easier to stick to my dietary goals. If you're looking for a reliable slow cooker that helps simplify meal prep while maintaining the quality of your food, I highly recommend this one! It’s become an essential part of my kitchen and my health journey.”

Helpful Report

Posted 1 year ago

Hello Numan Many thanks for taking the time to leave your 5 star comments about your Slow Cooker from Tower. Here at Tower we love providing quality products at affordable prices which help our customers who we know have busy lifestyles. If we can help with any enquiry in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“John sawyer .Hi all just purchased your Air Fryer from Iceland in Sudbury Suffolk ,what A fantastic Appliance and the User Manual is so clear to read the layout off information was So easy To Read,well done to How done the Lay out Thanks ,and Happy Me.”

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Posted 1 year ago

Hello John It was wonderful to read your kind words about your Air Fryer and the accompanying Instruction Manual. Thanks for your valuable purchase - we hope you visit our website soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Fabulous cordless Iron..had bought this last year and made use of it today in Goa India. Still good. M loving it... Proud to have one with me. Everyone at home are amazed. Now they all can press their outfit anywhere in the house. Just charge and press.”

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Posted 1 year ago

Hello Ashley Thanks for taking the time to leave your 5 star comments about your cordless iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Simple to use and does the job and really good price 💯 it was a very kind gift off friends and I’m very happy with it”

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Posted 1 year ago

Hello Kay It was great to read your 5 star review about your Tower product. Thanks for being such a great customer of Tower Keith - Group Customer Services Manager

Posted 1 year ago

“Neat and light, easy to use and clean, great value!”

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Posted 1 year ago

Hello Nicky Thanks for your 5 star review. Here at Tower our customers comments and feedback are so important to us. We hope you visit our Tower website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I must thank Tower for replacing my saucepan set I did send a silly rude email which I now apologise for & credit to Tower they have gone out their way to contact me twice to resolve my issues I did write a bad review about their warranty but to their credit they have gone out their way to put right”

Helpful Report

Posted 1 year ago

Hello Vic Thanks for your kind words. Here at Tower we always welcome our customers feedback and we always revisit our customers enquiry to see if there was anything else we could do. I was delighted we resolved your enquiry to your satisfaction. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,819 reviews