Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,799 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Anonymous

Tower 5 star review on 11th January 2026

Anonymous

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality item, no issues. bought an air fryer, cooks things no problems. Really impressed and the extended warranty makes things even better.”

Helpful Report

Posted 9 years ago

“Bought the see through glass kettle. Boils quickly and it's fascinating to see the water heat up. The blue illuminating light is very cool! Happy with my purchase.”

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Posted 9 years ago

“Low fat air fryer, really versatile, could even get rid of my oven & use this”

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Posted 9 years ago

“Very pleasing but quite heavy 2 lift”

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Posted 9 years ago

“Great product have bought from tower before and have always been happy. Knives are very sharp”

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Posted 9 years ago

“Great product at a reasonable price. I would recommend the Tower automatic sensor bin.”

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Posted 9 years ago

“I was considering buying a nutribullet from a shopping channel. Then I came across the Tower Xtreme Pro. WoW. For less than half the price of a Nutribullet I have a machine that is nearly twice as powerful ands does a perfect job of blasting fruit and veg into wholesome and healthy drinks. Thank you Tower.”

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Posted 9 years ago

“I recently purchased their 1.7 litre glass kettle. The design is lovely, the illumination is fab and the lid opens a lot further than most kettles making it easy to fill. I would recommend this product.”

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Posted 9 years ago

“The product itself is excellent value for money as I also recommended this to a friend who also purchased, however the packaging was too large - it was three times the size of the item. Also the label on the item had the wrong address on - it was only due to the paperwork being correct that the parcel was delivered to me instead of the other end of the country. Improvements required in dispatch department :/”

Helpful Report

Posted 9 years ago

“I ordered an air fryer on 19/5/16,received an email on 21/05/16 to say it had been dispatched,still had not received it by 26/05/16 so I telephoned customer service who informed me that yodel the courier hadn't even picked it up from them,understandably I wasn't impressed considering I'd been given a tracking number on the 21/05/16,the girl was very understanding& telephoned me back to let me know she'd arranged for 1 to be sent out to me which I would receive today & I did, but she refunded me my postage as an apology,thankyou TOWER,customer service does work”

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Posted 9 years ago

“Fantastic top quality saucepan set at a great price, arrived quickly and packaged well, very sturdy construction, very pleased with my purchase. Thank you.”

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Posted 9 years ago

“I FIND THE THE TOWER LOW FAT FRYER TO BE VERY GOOD ALTHOUGH IT DID TAKE A FEW GOES TO GET THE SETTING RIGHT FOR THE DIFFERENT FOOD ITEMS”

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Posted 9 years ago

“Might be very good but Instructions are DIRE - not even a couple of recipes to get you going. No setting even for a decent basic jacket potato. What you have to realise is that most purchasers are coming from a plain microwave and need some informative manual - not just a list of times and weights for various things. I need to know how to combine more than one method of cooking - I have bought several combination cooker recipe books to no avail. I am just reduced to heating up cold coffee at the moment as I am too afraid to use it. Have cooked a small chicken using AC3 as per Ideal World demo which turned out fine, but I have looked at other makes and they ALL provide a comprehensive recipe book.”

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Posted 9 years ago

“It does just what it says on the box. I prefer this to the Tefal which I had from 2010. It produces crispy chips with absolutely no smell and only uses a deseart spoon of oil. It also has a large capacity, in fact one of the largest for a air fryer and is very competitively priced. Well done Tower.”

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Posted 9 years ago

“Tower Air fryer good healthy food in no time”

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Posted 9 years ago

“Poor quality no warranty”

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Posted 9 years ago

“Love this kettle it's stylish! looks the part and quick boiling”

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Posted 9 years ago

“Does what it says on the tin!! non stick & very light. Will be ordering more product”

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Posted 9 years ago

“Excellent value, quality product with no short-cuts in its specifications, unlike various European & USA versions which were all inferior and/or cost several times the price! Even their replaceable parts (rubber gasket & valves) are FAR cheaper than the competition charge for these! AND there's a free 10-year guarantee.”

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Posted 9 years ago

“Love my new spudnik spiralizer, have 3 others but this one is by far the best”

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Posted 9 years ago

Tower is rated 4.2 based on 5,799 reviews